Best Way Home Improvement

I do not agree to the response from Safe Home Security, Inc. I accidentally clicked on agree while attempting to read the company's response. I disagree, I will not pay their collection company. Because I do not owe them  money for services they did not provide after I notified them (May 2012) that I had disconnected the security system and was cancelling service. They owe me a refund for the invoices I paid after multiple attempts to cancel their services starting in Sept. of 2011.            Thank you [redacted]

To whom it may concern,Mr. and Mrs. [redacted] called into Safe Home Security on February 19th, 2016. The customer had stated the alarm had gone off twice without any response from the monitoring service. In trying to find the root problem, the employee pulled up the alarm signals from the [redacted]'s home and...

found that the system was adequately sending weekly test signals to the monitoring station. The employee also alerted the customer that the last time we showed an active alarm was in August of 2015. Never did the employee speak of being able to see when the customer arms/disarms the system, only of the most recent actual alarm. Regarding the monitoring service not calling upon tripping the alarm, the customer was explained that a delay is required on any alarm system. That gives a customer proper time to disarm the alarm before the monitoring service calls, thus preventing cases of false alarms. The [redacted]'s were explained this was most likely what had happened in this case.Upon further review it has been found that the [redacted]'s have not been regularly testing their alarm system on a monthly basis to ensure the alarm system is functioning correctly. This is a stipulation the customer agreed to upon signing the monitoring agreement. Safe Home Security will process the [redacted]'s request for cancellation of the account and will have the account closed. No refunds will be due as Safe Home Security has continued to uphold our end of the agreement by providing monitoring of the [redacted]'s home. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security[redacted]

[redacted],
The letters you sent simply say the account is closed and paid, we agree.  I told you that yesterday.  I recieved a 10 page fax, none of which helps us.  I need to see the tradeline on a [redacted] credit report showing me that we are reporting you delinquent.  That was not included with your fax.  Otherwise if you disputed already with [redacted] as I advised there is nothing further to do at this point.

[redacted] is under contract until August 2019.  Pay back balance we will fix whatever is wrong with the system and honor the remainder of the contract.  If you would rather you can pay a 90% to term early cancellation buyout and cancel teh contract.  Contact Carmelo b[redacted] at...

extension [redacted] to discuss options.

[redacted]'s Response is as follows   This customer agreement is currently pending cancellation.  To continue with cancellation there are 3 options of which are to allow one of our technicians to pick up the equipment from the home, purchase the equipment, or mail the equipment back to us free...

of charge.  If the customer chooses to have the equipment mailed we will email the customer a shipping label.    ;   As a recent example the customer had an alarm on October 10th 2017 and the system proved to be working properly.  If there are any specific issues with the system that need to be addressed please contact ###-###-####.  A representative will assist you if there are any issues that can be solved over the phone or create a service ticket for a technician to arrive to your home.

The agreement states that the account shall renew on an annual basis unless a written letter of cancellation is received. A letter of cancellation was received in July of 2015. The last payment made by the customer was July of 2015.A refund will not be issued. This account was closed properly in accordance with the terms of the agreement.-Justin

We have been telling the customer since mid December to pay half the balance and we will service the system.  We do not service systems that are delinquent on payments.  We will meet the customer half way on it.  Pay $150 by March 30 and we will service.

To Whom it May Concern,Please see attached monitoring agreement that the consumer signed and agreed too. The agreement had to be sent as an image because portions were highlighted and will appear blacked out if scanned. We ask that The Revdex.com close this complaint as...

resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, if Safe Home Security does not follow through as stated on the letter that was attached, I will open a new complaint until it is taken care of.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
Safe Home
Security Inc. has broken their side of the
contract by not providing us service. While they did tell us that we
could have a private party install the system they did not give us
any leads on who could do this for us. Every local company that does
alarm installs would not install a competing company's alarm system.
Ms. L[redacted] also gave us no estimation on when their technician could
install our system. We live in a high crime city and we needed
security in our home. Ms. L[redacted] falsely stated in her response that
they offered 3 months refund on September 9th. That was
not offered until September 21st after we already told
Safe Home that we had gone elsewhere for our security needs. I have
left two voicemails with Ms. L[redacted]'s manager (on September 11th
and September 21st) with no return calls from him as of
today, September23rd. Ms. L[redacted] also falsely stated that they tried
to contact me on September 11th to schedule an install. I
did speak to Ms. L[redacted] on September 11th and there was no
mention of scheduling an installation at that time. They did charge
us for September's payment for service and I am willing to let Safe
Home keep that payment as long as they release us from our contract
with no additional charges. Safe Home Security, Inc. has broken their
side of the contract and my next step is contacting the Attorney
General of [redacted].
 
Sincerely,
[redacted]

To Whom it May Concern,Please close this complaint as resolved as the customer has stated she is satisfied. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: Mr [redacted] statement is not true. While I did not have the correct password at first, I did get it and when I watched the break in ( the one he said I claimed to have had) the video gliched at the part when the person through the ice block through the window. I burnt a disk, so I have proof. Mr. [redacted] also accuses me of wanting to break the contract, this is far from the truth. Safe Home Security was offering me the same service as [redacted] for almost half of what I was paying. Why would I what to pay more if the service worked? There business is supposed to be security. I felt a total lack of security while I had them monitoring my store. I am also coping the two emails I sent them early on because there was more problems that these:March 27, 2015 emailTo: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and [redacted], effective immediately, for the reasons listed below. For the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, 2015 and the system failed to activate. The smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the system. I could not add the new security number, and so I called for help. I spoke with four technicians and two supervisors and still the problem was not resolved. A supervisor promised to follow up but  no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the [redacted]: 1) When installing the [redacted], the technician you sent was unable to set it up for me to watch on my laptop at home. This is is how I provide remote security backup for the store. It left me blind for the weekend. The following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than 20 minutes of content. It was difficult to play back the disc. Finally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incident. I had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us back. I called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properly. You may pick it up at your convenience anytime during store hours.For these reasonTo whom it may concern,I called today to confirm the cancellation of the (lack) of service that I asked for on March 16, 2015. As from what I have come to expect from your company, I was told that there's no record of this and that I had to write (another) email. The address is [redacted]. The account number is [redacted]. I paid $119.97 by credit card and $80.00 with check #[redacted]. Please cancel the service retroactive to this first email (3-16-15) and reimburse me the difference ASAP.[redacted] [redacted] -----Original Message----- From: [redacted] To: [redacted] Cc: info <[redacted] Sent: Mon, Mar 16, 2015 11:59 am Subject: Cancel, effective immediately To: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and [redacted], effective immediately, for the reasons listed below. For the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, 2015 and the system failed to activate. The smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the system. I could not add the new security number, and so I called for help. I spoke with four technicians and two supervisors and still the problem was not resolved. A supervisor promised to follow up but  no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the [redacted]: 1) When installing the [redacted], the technician you sent was unable to set it up for me to watch on my laptop at home. This is is how I provide remote security backup for the store. It left me blind for the weekend. The following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than 20 minutes of content. It was difficult to play back the disc. Finally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incident. I had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us back. I called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properly. You may pick it up at your convenience anytime during store hours.For these reasons, I have lost all confidence in the security system that you provided. A security system is not something on which I can compromise. Instead of feeling safer, we feel less safe. T herefore, please immediately cancel my security system and monitoring, confirm the cancellation, and pick up the [redacted] at your earliest convenience.Sincerely,[redacted] March 27,2015 emailTo whom it may concern,I called today to confirm the cancellation of the (lack) of service that I asked for on March 16, 2015. As from what I have come to expect from your company, I was told that there's no record of this and that I had to write (another) email. The address is [redacted]. The account number is [redacted]. I paid $119.97 by credit card and $80.00 with check #2469. Please cancel the service retroactive to this first email (3-16-15) and reimburse me the difference ASAP.[redacted] [redacted] 
-----Original Message----- From: [redacted] To: [redacted] Cc: info [redacted] Sent: Mon, Mar 16, 2015 11:59 am Subject: Cancel, effective immediately To: Safe Home Security: Safeguard SecurityThis email is notice that we are canceling our Safeguard Security System and [redacted], effective immediately, for the reasons listed below. For the security:1) The installers left without hooking up either the front door chime or the back door alarm, leaving the store without door security for at least a week, until your techs were able to return.2) There was a glass breaking incident on Feb 11, 2015 and the system failed to activate. The smashed in door was wide open all night, in sub-zero weather, an invitation to looters.3) About a week later, I tried to add a new employee's security code to the system. I could not add the new security number, and so I called for help. I spoke with four technicians and two supervisors and still the problem was not resolved. A supervisor promised to follow up but  no one has.4) I was promised two portable panic buttons, and to this day, have only received one.As for the [redacted]: 1) When installing the [redacted], the technician you sent was unable to set it up for me to watch on my laptop at home. This is is how I provide remote security backup for the store. It left me blind for the weekend. The following week, he brought a representative from the company to set it up "properly." Even so, w e have never been able to get playback to sync up with multiple panels.2) I attempted to burn a single panel to a disc and it used the whole disc for less than 20 minutes of content. It was difficult to play back the disc. Finally, during a critical time in the glass breaking incident, the playback "glitched" and missed the actual incident. I had to use my neighbor's [redacted] security system to catch the perpetrator.3) I attempted to get support for [redacted] use, but couldn't get anyone to call us back. I called your competitor to see if they could help me, and they actually called me back!4) [redacted] has canceled payment for the [redacted] after agreeing with me that the product has not worked properly. You may pick it up at your convenience anytime during store hours.For these reasons, I have lost all confidence in the security system that you provided. A security system is not something on which I can compromise. Instead of feeling safer, we feel less safe. T herefore, please immediately cancel my security system and monitoring, confirm the cancellation, and pick up the [redacted] at your earliest convenience.Sincerely,[redacted]The fact that Mr. [redacted] implied that I was looking for a way out of the contract and that I CLAIMED to have a glass break is adding insult to injury, but then again this appears to be the lack character that has been my experience with this company. I also have video of the break in that occurred on February 11, 2015 that was acquired with the neighboring business security system.
Sincerely,
[redacted]

No additional information here to process.  Please see previous response.

Complaint: [redacted]
I am rejecting this response because:Of course you have nothing to offer. When I called to cancel I was told I was in good standing. Can you offer me an explanation as to why you are still trying to charge me?
Sincerely,
[redacted]

Complaint: 11537400
I am rejecting this response because: I e mailed comany 7-1 to cancell account also my husband e mailed company on 7-5 to cancell account no reply from company.  I have also left a message with account manager greg on 7-5 no reply. I just want my account cancelled.
Sincerely,
Mary Burke

Complaint: [redacted]
I am rejecting this response because:  It does not make clear that Safe Home will also inform the credit reporting agencies that the delinquent payments reported by Safe Home are not valid.  I f this is done, I will accept.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 i would like to correct the infromation sent by the Company the install was started on 8/8/15 and completed on 8/10/15. We started Experiencing problems on Wednesday 8/12/15 and I contacted Safe Home Security after several contact numbers was given to me. I spoke to   Craig from the information that was given to me from him he is the Assistant Vice President and assistance Manger at that time I advise him of the problems I had and he assured me he would contact the person in charge to have this system canceled and removed.  He also indicated he did not show a sign contact. I advise him a sign contract was not left at the time of install. I am emailing the attachments emails from Crain being 8/19/15 to present also I am email you  the cancelation letter sent to Craig.
Sincerely,[redacted]

The 42 months encompasses 6 free which the consumer recieved.  They are only ever obligated to 36.  The customer indicated when they called to cancel that they were not interested in a system move.  The obligation of 90% of the balance as early cancellation is in the contract and due.

Good Afternoon [redacted]   Thank you for taking the time to speak with me today. I have e-mailed the [redacted] representative that handled the acquisition to get your billing squared away. I will follow up with you once it is all set. I apologize that this wasn’t done correctly when the...

account was transferred.   In regards to cancelation, you can simply email [redacted] . Please include your account number in the email ([redacted]). You will receive an auto-reply that confirms it was received successfully.   Also, I wanted to ask – Do you happen to remember the phone number you were calling to reach [redacted]? You had mentioned that you were having a lot of trouble getting through. We have one of their phone numbers forwarding to our office, and I wanted to see if it was the same number.   If you need anything else at all, do not hesitate to contact my office directly. Thanks again for your time today.   Kristopher V[redacted] Customer Service Director Safe Home Security [redacted] Middletown, CT. 06457 ###-###-#### mailto[redacted]

To Whom It May Concern,The terms of the agreement as well as the terms of cancellation are all listed in the contract the [redacted] signed and agreed to. The [redacted] claim is that they wanted to cancel their contract because they got rid of their home phone line, rendering the system...

inoperable. The current security package the [redacted] have is $39.99 per month for the system wired through the home phone line. Because of the [redacted] tenure as a customer, they were offered a reduced monthly payment to $29.99 per month. Additionally, they were offered a Cellular Backup Unit at no charge ($200 value) so that the security system could function without a home phone line. In order to alter the terms of the current agreement, a new agreement would be required to sign in order to alter the terms to match the new rate and new mode of communication. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security