Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:We never signed a new agreement, we canceled and sent 2 letters to canceled. They state we owe the money which is not true. We have seen a number of complaints in re;customers being billed even after they cancel.My wife is [redacted] and we are on a fixed income and they are trying to take advantage of us as canceled customers.
Sincerely,
[redacted]

"[redacted]'s contract has been cancelled and no future monthly installments will be taken from his checking account and no additional money is owed."

Complaint: [redacted]
I am rejecting this response because: I still have not received the agreement to examine the content. I believe  that agreement was not valid when Safe Home Security acquired it from Point Security.  That is my position so therefore, I do not owe any balance. to any company.  As a consumer , my obligation is to pay for services rendered.    I have chronologically stated the events which shows that the company did not deliver the services and therefore defaulted.  I would like an objective knowledgeable third party to clarify the matter. Thank you very much
Sincerely,
[redacted]

The client has a balance due to close.  She may contact us anytime to remedy the issue.  We are not cancelling a contract with a balance due.

This account has been cancelled without further obligation.

Complaint: [redacted]
I am rejecting this response because: I question the validity of the contract & integrity of the company. I did not choose to become a customer of Safe Home Security. I wasn't given any negative consent letter or any other notification at the time of contract re-assignment. I would be willing to pay $125 to close. But I need written confirmation for cessation of monthly bank drafts from my checking account. In addition I would like written notification of contract termination. And an address for where to send a check.
Sincerely,
[redacted]

Negative.  We recieved a cancel letter february 6th 2017.  While we will honor the month to month email from a representative of the previous company we cannot cancel until a letter is submitted which we now have.  No refund will be issued but the client will have no further billing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.
Sincerely,
[redacted] This is what they have been say sent September. I have not Receive money back it this time. They are so selling 5 year  contract in the  [redacted] when we only allow two year contract. Please look in to this company sell  procedure. They also offer me two months free but  decline  the offer later.

We serviced the system in February and March 2015.  The customer had scheduled an additional appointment which we could not do on teh day and time she wished.  We attempted to schedule multiple times but customer chose to go with another provider while under contract with us.  90% to...

term is the eraly cancellation clause in teh contract totalling $573.  Due to her unhappiness we will settle on $400 if paid by June 1, 2016.  We are not releasing her from the obligation because she chose to switch companies.

WE WILL BE REFUNDING ANY AMOUNT CHARGED TO THE CUSTOMER ONCE THOSE PARTS HAVE BEEN RETURNED AND CANCELING THE ACCOUNT WITHOUT PENALTY.   David R[redacted]
*
[redacted]...

[redacted]

As originally stated, Safe Home Security is honoring the 36 month term and this account is scheduled to expire on March 13, 2016.-Justin

To Whom It May Concern,We apologize for any confusion that has occurred in regards to the [redacted] account. Please let this serve as a formal letter of cancellation. We have sent updates to the two major credit bureaus we work with to reflect the account has paid to date and...

closed. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The account has been canceled with no balance due, or further obligation, to Safe Home Security. We apologize for any inconvenience or misunderstanding.

COMPLAINT [redacted]     Issed to [redacted]   There is an agreement signed by the client and it must be honored. There were no over charges, the balance is accurate. The fact remains the contract was never voided and no monies are due for a refund.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 [redacted]
[redacted] www.safehomesecurityinc.com

Complaint: [redacted]
I am rejecting this response because:1. From the beginning, [redacted]'s representative, Mr. M[redacted], never explain me in detail the contract nor much less to explain the process of cancellation. The only thing that insisted was that acquired the service. 2. The original contract by which I signed was for 36 months and not for 42 months as it appears to be altered on a separate sheet. 3. On October 25th, 2015, I report in writing to the company, the property where they were installed services had been sold to [redacted]. To record the sale, I did get this letter with copy of the document from the sale of the property. Therefore, not being the owner, I request the cancellation of such services.4. Never got a call or visit to any representative to remove the security alarm equipment from the property. 5. I mention as curious note; that the same way as the representative of the company left multiple messages for install the service I understand that any representative had had the same intensity to call, have left message, or better still, go personally to remove the security alarm equipment  as Mr M[redacted] did to sell the service.Attached document from above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In September of 2014, the company offered 2 months of free service and to have a new technician come out to the home from over 50 miles outside his area. The customer declined. In October of 2014, the company offered 4 months of free service and a different technician to come out to the home from...

over 50 miles outside his area. The customer declined yet again. The company has attempted to be more than accomodating with refusal from the customer. The offer of 2 months of free service and a new technician to come to the house remains on the table.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I would like to say that my security is NOT being monitored - there is not even a phone service at that residence anymore and has not been since April. Thank you for your help in this and the quick handling of it.
Sincerely,
[redacted]

COMPLANIT IS NOT ACCURATE. THE SYSTEM WAS NEVER REMOVED. THE SYSTEM WAS SERVICED TWICE, ONCE ON 11/17/10, AGAIN 12/27/10. BOTH TIMES, THE SYSTEM AND SIGNALS WERE CHECKED, AND WERE WORKING AS INTENDED.  ON 1/19/12, THE ELECTRONIC PAYMENT WAS RETURNED FROM THE BANK, CAUSING A BANK FEE OF...

$20.00. THE CUSTOMER SWITCHED COMPANIES, KNOWING SHE WAS UNDER CONTRACT WITH SHS. THE ACCOUNT WAS IN COLLECTIONS FROM 4/11-12/11, MESSAGES AND LETTERS WERE SEND, WITH NO RESPONSE. THE COMPLAINT IS BEING MADE, DUE THE ACCOUNT BEING SENT OUT TO A 3RD PARTY COLLECTOR. THE CUSTOMER MADE THE CHOICE TO SWITCH COMPANIES WHILE KNOWINGLY UNDER CONTRACT WITH SHS. THE CONTRACT TERMS AGREED TO, NEED TO BE MET.

Good morning [redacted],
I received the rejection from this customer.
Unfortunately the customer is not in rights to cancel.
As I stated below, the residential account was terminated but system was installed at her business.
Thank you.

Gladysbell S[redacted]
Dealer Support Manager
Payroll Manager
Safe Home Security
5[redacted] CT. [redacted] ###-###-####
###-###-#### Fax