Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because: they were willing to help me when if I was going to pay them over $500 and resign with them. Further proof of their unethical and incompetent business practices.
Sincerely,
[redacted]

Since the customer has made this complaint, they have been working side by side with a Senior Account Executive by the name of Michael. Michael and [redacted] are working towards a mutual agreement to see Mr. Whitten be able to continue to use the service, and restore it to full functioning order. ...

  Please close this complaint as resolved.   Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted] ##[redacted] www.safehomesecurityinc.com

To Whom It May Concern,This customer's contract states there is a 60 day written notice requirement to close all accounts. The customer sent a cancellation letter on February 7th. 60 day notice would bring us until April 7th, 2017. The customer has already been informed that the account will...

NOT be charged for April, and we will be processing the request for cancellation and closing the account.  There is nothing further in regards to this complaint. Please close this complaint. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Although the company does require a written notice of cancellation 60 days prior to the expiration of the agreement, which we did not receive, the company agrees to discontinue services and close account with no further billing due.

A refund check in the amount of $39.99 has been mailed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Rudolph S[redacted]

To Whom It May Concern,A Senior Account Executive by the name of Michael G[redacted] has reached out to this customer via phone. They have came to a mutual agreement so this customer can remain a customer of SHS. Please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account...

ManagerSafe Home Security

Customer owed and paid final buyout on 12/22.  No further obligations of either party the account will be sent for cancellation.

Complaint: [redacted]
I am rejecting this response because:The business is stating false claims and is forging documents. You an clearly see the document that is changed, was handwritten with no signature or initials acknowledging it. Also the signature from their representative is not clear, and dated months later. I have reached out to a law firm which will now handle the case of safe home security does not want to come to clear the false charges.
Sincerely,
[redacted]

To Whom It May Concern,Safe Home Security will be honoring Mr. [redacted]'s request to close the account on September 19th, 2017 once the payment for August and September have been fulfilled. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

As stated in the original response, this will serve as written confirmation

The customer paid religously for 2 years and never brought up these issues.  The contract calls for a 90% buyout clause.  $309.89 is due to close.

The customer signed a 60 month agreement in January of 2011, taking them through January 2016, so the back due payments are valid. I ([redacted], Co-Director of The Customer Care Dept.) have left a voicemail for the customer in order to reach a resolution in which they may have their system fixed,...

as well as waiving their current balance. I can be reached at [redacted] xt[redacted].

To Whom It May Concern,In regards to the complaint against National Protective:This customer's family member has called in regarding this account. They have told representatives within the company that a family member had Power of Attorney over our customer at the time of signing. We have asked, and...

still request that if this is true, we be provided with documentation to support this.Without any documentation of this, we are only able to abide by the terms of the agreement. As far as the system being replaced, it was in fact replaced due to a daily test problem. Meaning the system was sending extra daily tests to our monitoring station. None of which would affect the system or how it works. It simply was testing the system too often. This piece was replaced and there was no interruption of services during this. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

We removed all outstanding balances on the account and did a credit repair though the e-oscar program. We also set up service for 9/16/2016 to make sure the alarm is working properly.     Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####...

[redacted]9

The customer rejected the offer, then accepted it in the body. With that said, we are pleased the customer expressed that they accept our resolution. We will be reaching out to the client to schedule a date to service the customer and waiving the late fees on the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: Safe Home Security is a fraudulent company incapable of even acknowledging I owe the nothing! I just want to be done with this disreputable company.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com RESPOND PLEASE [redacted] # [redacted]
COMPLAINT# [redacted]
REASSIGNED SERVICE TICKET TO TCS, DAN SAID HE WILL COVER EARLY NEXT WEEK
2 MONTH CREDIT ISSUED
NO FEE FOR SERVICE CALL
THANKS SHANE

Complaint: [redacted]
I am rejecting this response because: I do not wish to have this service any longer, I should not be forced to stay in a contract (which I originally fulfilled) for a service that has not and will not be used.  My mother is the resident of the house and has been for the past 10 years, she may have given authorization to continue service but I surely did not.  Please advise how we can cancel the service immediately?  The house is vacant as of August 1.  I sent an email on 07/27/16 requesting cancellation to [redacted]An email request was also sent in January when we realized we were still being charged for this service.  I believe there is a class action suit that has been brought against this company for similar concerns.  Please tell me how much money you want to terminate service.  Is this really the way you do business?
Sincerely,
Michelle Lieberman