Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:As I've said before, I did send in a cancel letter after I had spoke to company on the phone once they had informed me they wouldn't buy out my current contract I had with another alarm company. I informed them since they couldn't honor the contract I would not pay for alarm service from two companies. The sales rep lied when he said he would give me a copy of contract and then he disappeared. 
Sincerely,
[redacted]

We cancelled this account already.  There is no further obligation from this client.

Complaint: [redacted]
PER ORIGINAL LETTER DATED 03/22/2017,I REQUESTED THAT MONIES BE  RE FUNDED BACK TO ME.
I am rejecting this response because:
NO CREDIT,ALSO I DIDN'T WRITE NO 20 NAMES ON MY OWN,I WAS GIVEN THIS PAPER BY THE INSTALLER.
Sincerely, ALSO THIS ACCOUNT WAS CANCELED ON 03/22/2017,WHAT ARE YOU TALKING ABOUT A CREDIT,I NO LONGER.
WANT ANYTHING TO DO WITH THIS COMPANY,THEY TELL LIES,PLEASE STOP SENDING THE BILLS TALKING ABOUT,          A 2 MONTHS  CREDIT,I CLOSED THIS ACCOUNT ON 3/22/2017,CALLED THE 800 #AND SPOKE TO SALAMON.PLEASE  REFUND MY MONIES PER SPEAKING PER CONVERSATION WITH REP. IN TAMPA ,FL,SEND BACK TO DADE COUNTY FEDERAL  CREDIT UNION 59.99X2 =119.98   thanks  
[redacted]

The company has logged this response as written request for cancellation, and the account will close as of April 26th of 2016. The company will also honor the customer's request and remove the automatic draft, and require a quarterly paper bill.

Complaint: [redacted]
I am rejecting this response because: Safe Homes wants me to pay the full amount of my contract. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I received the refund check for the $47.07 on 2/16/18, and the account now appears to be closed.  
Sincerely,
[redacted]

[redacted]  agreed to become a SHS customer, then changed her mind, and cancelled the installation. A credit check is done on every potential customer, as other businesses. The agreement is on the application. If she wants it deleted, she can dispute it with the credit bureau directly

Complaint: [redacted]
I am rejecting this response because:  I would like to know what they have on file as far as my phone calls to this company.  Who was the person I talked to?  When did I make the Calls? What they are saying is false.   It's unfortunate that I am help responsible for their incompents.  
Sincerely,
[redacted]

THE CUSTOMER HAS BEEN RELEASED FROM THE AGREEMENT, WITH NO FUTHER OBLIGATION TO THE COMPANY. A REFUND CHECK WAS ISSUED TO THE CUSTOMER, IN THE AMOUNT OF $59.98, FOR MARCH AND APRIL. MAY'S PAYMENT WAS RETURNED FROM THE BANK.

Received a cancel letter 11/30 and account was cancelled 12/1.  They do not cancel on without notification.  There is no further obligation of either party and no refund due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and am glad to know their position. In the meantime, I am awaiting response from the...

[redacted]s office regarding the legality of a 5-year contract for a security service. If there is anything further to report, I shall initiate another claim at that time. You have my permission to close this complaint.Thank you for taking this claim and for advocating for us. 
Sincerely,
[redacted]

Client account has been sent outside for collection.  Client must go through [redacted] for anything regarding the account.

Account:[redacted] [redacted]   We do understand the frustration [redacted] is experiencing with her current contract. Once again, at this time we are unable to alter the terms that are in the contract. This includes the rate.   Kamishia M[redacted] Customer Service Manager   Safe Home Security [redacted] Middletown, CT. 06457 ###-###-####

The customer’s home is being
monitored and we have provided screen shots of the signals for them.  We
have scheduled a work order and are willing to accommodate the customer who is
requesting service on Saturdays only.  We will continue to try to
coordinate so that we can service the customer but we will not be cancelling
the account.  ###-###-####   Greg ext. 1[redacted]

Complaint: [redacted]
I am rejecting this response because: I CONTACTED...

THIS COMPANY OVER 3 MONTHS AGO ABOUT FIXING OUR EQUIPMENT. THEIR REPAIR GUY NEVER SHOWED UP WHEN ADVISED THEY WOULD. THEN WHEN I WOULD CALL THE COMPANY TO TRY AND HAVE ANOTHER GUY COME OUT AND FIX OUR EQUIPMENT THEY BOUNCED ME AROUND THE COMPANY NUMEROUS TIMES FOR WEEKS WITHOUT ANY HELP. EVERYTIME I WOULD TALK WITH SOMEONE THEY WOULD TAKE A MESSAGE. I EVENTUALLY MADE A COMPLAINT WITH THE Revdex.com AND SOMEONE GOT AHOLD OF ME TO FIX MY PROBLEM WITH THE COMPANY BUT NEVER FOLLOWED THROUGH. BEFORE THAT EVEN CAME ABOUT I TYPED A LETTER OF CANCELATION OF THEIR SERVICES AND SENT IT IN. I CURRENTLY RECEIVED A BILL THAT THEY SENT ME TO COLLECTIONS. A BILL FOR NO SERVICES CAUSE I COULDN'T GET ANYONE TO FIX MY CAMERAS Translate Desired Resolution / Outcome   Desired Resolution: Billing Adjustment select Desired Outcome: ADJUST BILLING AND MAKE SURE I NO LONGER HAVE SERVICES WITH THIS AWFUL COMPANY.
Sincerely,
[redacted]

The local company located in ** is employed by Safe Home Security. This account will be receiving a call to schedule service.

Complaint: [redacted]
I am rejecting this response because:I have setting in front of me the contract I signed with Security One, on 4/11/12.  The contract was on a month to month...

basis.  I cancelled the service on 8/11/2015.I have talked to a Mr P[redacted] whom told me they received the e-mail cancellation and that it was never entered into the system by a Shar B[redacted] .He told me their co. Home Safe Security does not do business that way and transferred me to her supervisor so I could tell him of her error.I called Home Safe Security on 11/01/2015.  I spoke with a Mr. Plumb.   I said he would take care of my accountHe e-mailed me on 22/02/15. and offered me Discounted rates and wanted me  to have him send me the paperwork to set up a date for service.How do I get a copy of my contract to you, and get a copy of their so called contract that I have in service til 2016.I get a different answer from everyone I talk to.But I can assure you I did not enter into a 4 year contract.This has to be settled.   This company seems to want to extort money from people without valid proof.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The gentleman that helped me, [redacted], was a gem and Got it done. After months of being brushed aside and not dealt with, this is complete.Thank you for your help.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
  I don't not feel that the companies response is adequate. I do not want to enter into another three year contract with this company. That would be my only option, I currently do not have home coverage due to outdated equipment with them and am required to renew a contract for three years to upgrade? How is that fair.  I want out of the contract so I can move to another company.  
Sincerely,
Ryan M[redacted]

Complaint: [redacted]
I am rejecting this response because: my credit was run before a contract was ever signed.  Also the business is a...

[redacted] it stands alone not based off my personal credit.  And non of this was explained that my credit was being run for security of a business. 
Sincerely,
[redacted]