Best Wedding Svc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I still have not received instructions for PayPal, nor have they fixed the issue of not being able to sign in to the survey invites, keeps saying my user ID is not in the system, yet I can sign in to the main panel website? Nothing has been done to correct. [redacted] did send an email requesting my PayPal email address, but no further instructions to set it up.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hi Ms. Powell,Thank you for participating in our surveys; we are sorry about your computer and do apologize for any additional inconvenience you are experiencing.We have provided this information to the appropriate team and you should receive information on how we will resolve your issue in the near...

future.Thank you for this opportunity to serve you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  PineCone Research has given me instructions to change my password again.  I believe this is now the 5th time I've had to go through this process in just a few months.    Although I have reset my password once again and can now log in again, I suspect we will have the same issues in the near future.  I hope that is not the case, but this has happened one too many times.  Should this happen again, I will re-file another complaint with the Revdex.com in hopes to resolve the issue.  For the time being, I was able to log into my account and cash out the money I earned.  Thank you for your help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As of this date, February 24, 2017, Pinecone has not sent me the $500.00 sweep stakes check it has promised to send. My complaint is not resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I wanted to clarify that the problem I am having is that I can not access my Member Profile on Pincecone's webpage to verify payments. I have followed the instructions contained in the email; when this information in put into PineCone's webpage rather than directing me to my Profile I am directed to the Home Page. As such I am unable to verify whether I have been paid for survey's performed or have access to my Profile.

Hello Ms. [redacted], Thank you for taking our surveys, we are very sorry for the inconvenience our website has caused you. We have provided your information to the appropriate team and they will contact you with a resolution. Thank you for this opportunity to serve you.

Hello Mr. Buettner,  We appreciate your patience with us in resolving this matter. Your check has been processed and you should be receiving it soon. We apologize for the delay and inconvenience, and thank you for participating in our surveys. Thank you for this opportunity to serve you.

Hi Ms. [redacted]  We appreciate you participating in our surveys, and we are sorry for any inconvenience you have experienced. We are providing your information to our customer service team so they can work on resolving your issue. Thank you for this opportunity to serve you.

Dear Mr. [redacted], Your award is being processed and you should receive it in the near future. Please let us know when you have received it. Thank you for this opportunity to serve you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  The company has contacted me as they have in the past but still have not corrected the problem. I am still unable to access my account. I was told it was unlocked but it is still locked. I have asked the company to open a new account since they seem to have such a problem unlocking my account (they have been working on unlocking it for 3 months but cant seem to do it). 
Regards,
[redacted]

The [redacted] was first emailed on Tuesday 9/8 at 5:13 pm.
Unfortunately due to outlook issues and server problems we were swamped with a large number of emails in our mailboxes.
I responded to [redacted] on Sunday 9/13 and also sent an email to the rewards team asking them to contact [redacted] as...

well. See emails attached.
I haven’t received a response from the rewards team yet, but I will follow up closely on this matter.
Thanks,
[redacted] (Panel Relations)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As of today, 11/29/2016, the website is still having the same issues and I cannot log in, take surveys, or withdraw the cash I have earned.  It appears their website is having issues from ALL browsers including Chrome, Internet Explorer, and Mozilla Firefox.  This is not a user issue, this is a website issue on their part with their new security features. Since they have had multiple complaints about this very same problem, I am not satisfied with their response, as they have not fixed the issue or reached out to me regarding any monies I have earned.  
Regards,
[redacted]

Hello, Thank you for your participation in our panel, we have provided the appropriate team with the information regarding your concern and you should have the points/incentives reissued in 3-5 business days. Thank you for this opportunity to serve you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not consider this matter closed until I have actually received the sweepstakes's prize.  I have been told numerous times that it would be processed and am worried I still won't receive it.
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],  Thank you for participating in our Nielsen surveys, and we are sorry for any inconvenience you have experienced. At this time our records show you have logged into you account as of 4/20. Please let us know if we can be of further assistance. Thank you for...

this opportunity to serve you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email from the company stating that there policy is "Reward points earned will be valid until there is no earning activity for twelve (12) consecutive calendar months and will expire at the end of that twelve-month period.I responded with:  Yes, I understand, The last survey I completed was on Nov 4 where I emailed you to let you know that the survey switched to French and I was unable to complete it.I did not receive any more surveys from you after that point.This is unfair practice.  I could understand if you sent me surveys and I did not complete them however that is not the case.Perhaps this is a tactic to ensure people do not cash in??Regards,
[redacted]

Revdex.com:As of...

today, March 10, I still have not heard from Pine cone Research. I actually found a contact number which I called on March 7 and left a message. I am still waiting to hear back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]