Better Beef Brands Reviews (%countItem)
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Better Beef Brands Rating
Address: 1715 S Madison St Ste H, Webb City, Missouri, United States, 64870-3044
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www.homesteadsteaks.com
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I filed a Revdex.com complaint against this company over a month ago about honoring their refund policy in regards to their defective product and they promised a refund of $145 in regards to my meat purchase. They have still not sent my check with multiple promises via email.
Your refund was sent out through our refund department a week ago. I personally delivered it to the post office to see that it was sent out. Please verify your address and we will cancel that refund check and issue you a new check.
Revdex.com:
***
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely
I stopped at the truck after seeing a promotion of 20 ribeye steaks for $30, but I was upsold to a meat bundle package (he even threw in 2 free chicken boxes) that cost $189 from Mall Mega Meat Market.
I believed I was buying quality meat. Not the case. The burger patties did not look like burger or taste like burger. My children & I had stomach issues after eating it.
I am afraid to cook & eat anything else that I got.
Our refund policy is outline on the flyer that you should have received while under the tent. If you did not receive one I have attached one for you.
Complaint: ***
I am rejecting this response because: The truck is no longer at the site I purchased.
Sincerely
Please submit a copy of your receipt to our customer service email ***. Depending upon the date of purchase you my be eligible for a partial refund. Thank you.
Complaint: ***
I am rejecting this response because:
I want a full refund not just a partial.
Sincerely
I tried to email a copy of my receipt at the listed email and it is not a working email.
I want my money back.
I will send your receipt over to our refunding department. They will then process your request and get back to you. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have not heard anything yet. I want to have a full refund
I will check and see where this is at with our refund department to see where they are at with the processing of your refund.
Revdex.com:
Thank you
Sincerely
The company has not refunded me.
The refund department has to issue you a refund check which will be mailed to you. On 10/3 your receipt was sent over to the refund department for the processing of your refund as promised to you in response of receiving your receipt. Unfortunately this process takes longer than a day, as this complaint was made on 10/5/19 to issue you a full refund check via certified mail. Our sincerest apologies that this process has taken so long but we assure you that your refund check will arrive via certified mail no later than Friday 10/11/19.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Please read the reviews- I just started claim with my credit card & would with FDA if I can- this is God awful- company was pulling it out of their mouths - so embarrassing
The absolute worse meat . I bought the 10 rib eyes for twenty and was charged twenty -two. I was not given a receipt and once I got home I realized he over charged me. The radio ad was 10 for 20. There is not tax on food items so I have no idea why the twenty dollar deal cost me twenty -two. The meat is so tough and has a weird smell to it that I had to throw it out. So glad I didnt fall for spending more. I see here they claim to give a flyer to everyone who purchases. I asked for one and was told to take a picture with my phone of the laminated one they had out. What a complete joke.
Purchased beef and chicken from truck at Portland Maine mall. Ate 2 different steaks first night after purchase and 2 different chicken the next night. These meat products (if you can even call them that) are disgusting at best. Small, grisly, foul smelling when thawed, and the taste doesn't taste like any or chicken I have ever had. It is horrible. I asked for a receipt but seller was unable to provide one. I live over an hour away and cannot get back there within 3 days of purchase. Plus I was refused a receipt. I have a copy of my debit card transaction from my bank. I have emailed (no reply) and sent a facebook message (unanswered). I want a full refund for this unedible, junk meat that is a scam!
We are terribly sorry to hear that you are unhappy with your purchase. Unfortunately we are unable to issue you a refund as the sale in Portland was and still is open at the time of your purchase. Unfortunately we have a strict refund policy.
I was fairly skeptical on these steaks worried I just blew 120 bucks on horse meat. But I threw one in the sink let it thaw . Put some butter in the pan and cooked it up. Was pretty decent not the best steak I have had and definitely not the worse.price to quality ratio is what you should expect I would buy them again
I purchased a whole box of select homestead steaks and they are so tough you cant even chew them. Very grisly.
We are very sorry for our failure to respond to you in a timely manner, the employee that was in charge of handling customer service has been terminated for failure to meet the requirements and expectations of their position. We will search for your email and attached receipt in the *** email and get back with you shortly. Once again our apologies for such a delay!
Complaint: ***
I am rejecting this response because: I will find the matter resolved once you have recieved my email with the reciept and I am issued a full refund of $145. Thank you for finally responding back, I am sorry I had to file this complaint to proceed. I will await your reply as well as reforward the email. Thank you!
Sincerely
We received your receipts and we tracked down your previous emails. All have been sent to our refund department for processing.
Thank you for your patience through this process.
Complaint: ***
I am rejecting this response because:
Thank you I will accept the response and drop the case as soon as the refund has been issued. I appreciate your help!
Sincerely
I'd give them a zero if I could. Heard the radio ad for 20 steaks for $25 but was talked into more (given a deal?!?) Meat was horrible quality- like chewing shoe leather. And that which wasn't chewy meat was the worst gristle running through almost all of the meat. Most beef jerky I've had is more tender and edible. Mark it up to a lesson learned. Guess they don't want to build up a returning customer base.
Dear ***,
We here at Homestead Steaks take pride in the quality of our product. Our product is USDA inspected and approved before it is distributed to our customers. We set up sales all over America and have quite a large returning customer base. Our apologies that you felt that our product was poor in quality.
Response to my first remark: Stating that the meat is USDA inspected and approved only means that it passes for being edible(?) for human consumption; you don't say anything about its grade from USDA. If Homestead Steaks takes pride in this extremely poor quality of edible leather then they need to re-evaluate their level of pride. I am not the only one that feels this way. Almost all (over 90%) of the reviews I have read are consistent with my statement and are extremely dissatisfied. What I believe is these are pop-up shops to unload floor clippings in a way to maximize their profits. Could also be that they buy the worst possible cattle. Just my opinion from what I tried to eat.
I purchased meat from your truck on 7/3 in St George, UT. We had family come over on the 4th for a big BBQ and I purchased the meat for it. We cooked the fillets and all 8 where fatty and very tough. Needless to say we through them out and tried the rib eyes again they were so full of gristle and fat we through them away at at 9:00 we went to the store and bought steaks to eat. So tonight we tried the center cuts and they was worse than the others. I expect something done about this. I expect a call to discuss when you will have my refund. I also will be at my bank tomorrow and file all the paperwork with them. You are a fraud company. I don’t know where you got this crap from but to try to sell it to consumers is ridiculous. I will be filing reports with the Revdex.com as well as on ***. I will be expecting your call.
We apologize that you are were unhappy with your purchase and our failure to respond to your complaint in a timely manner. We assure you that we are not a fraudulent company. All of our products are USDA inspected and approved. We sell these same products to thousands of customers all our the US and have very few complaints as a whole. Once again we apologize for your unhappiness with the product you purchased.
They charged me $289 for a $25 dollar box of meat. The representative was so fast , did not have me sign for the transaction and quickly went on to the next customer that I did not notice he rang me up for a different price advertised. I am due $289.00 which was charged to my debit card.
Apologies for our failure to respond in a timely manner. In order to issue you a refund we will need you to email a copy of your receipt to ***.
Complaint: ***
I am rejecting this response because: As I stated in my complaint, I was not given anything to sign therefore NO RECEIPT WAS GIVEN. Purchase was for $25 but I was charged way more than that. They can keep their $25 but I must demand that they immediately refund the remaining over payment.
Sincerely
Our apologies but we cannot simply give you a refund of an amount with out something to show that you are owed that amount. If you can provide us with something to show us that you are owed this amount then we will be more than happy to refund you the money owed to you.
I heard an advertisement that you had a good deal on meats. I went to the location indicated and purchased a family pack of various meats plus 20 ribeye steaks for $25 totaling $185. After getting them home I noticed the steaks were really thin and I cooked a few pieces of the ribeye steaks. They did not look premium, they look inedible and didn't taste good. I don't feel comfortable eating anymore.
Our apologies in our failure to respond in a timely manner. If you can email a copy of your receipt and the location of purchase to our customer service email *** we will be more than happy to help you with this matter further.
Complaint: ***
I am rejecting this response because:I reached out to the merchant, as advised, and have not received a response. Please see below:***Fri, Aug 2, 7:45 AM (7 days ago)to ***Hi,Please see the copy of my my credit card statement which shows my purchase of the family pack of meats at the St George, UT location. I did not receive a formal receipt upon purchase. As I said in my complaint through the Revdex.com, I was very disappointed with my purchase, as the meats were not "premium," as advertised. My family and I were turned off by the meat's texture, taste, and smell, and we are huge steak lovers. I really feel that with your advertising tactics, especially the way you are partnered with our local radio station, I was scammed. As I requested in my complaint, I would like a refund.Thank you for your help,***
Sincerely
The customer purchased the product on 7-1-2019. The first email to the company was on 8-2-2019. The customers are given flyers at the tent that states the refund policy.Our refund policy is 3 day 100% customer satisfaction.The customer did not email until 30 days.After reviewing the above mentioned case, we would like to offer a refund of $100 to the customer.Please advise on the next step to resolve this case.Thank youHomestead Steaks LLC™
On Friday I purchased $177 in steaks from Homestead Meats at the Johnson City TN mall. The man who sold me the steaks stated they were fresh and "the best quality steaks". I also received a box of chicken as well for purchasing the family pack. On Sunday afternoon we thawed 5 steaks to cook on the grill. When I opened the packages the meat had a green look to it and smelled awful. My sister in law put the steaks on the grill and the smell was worse. I would not even give them to my dog. I tried to call the number listed but it says not a working number. I purchased the larger box for the 4th of July. I will have to go buy steaks at a local place to have for family coming from out of town. I put the meat in a cooler with ice and thentook the meat straight home and put it in a freezer and it was still frozen when I placed it in my freezer. I have read other complaints on here and they are talking about needing a receipt. I never received a receipt not were there any flyers at the tent/truck. I do however have the amount charged to my debit card. I would like a refund please. I can send the rotten meat back you you if you would like. I will also be contacting my credit union as well. This is very bad business practices to sell the consumer bad meat. I don't believe that with all the complaints on here you can not know there is something wrong here. I will also be telling anyone and everyone about your meat.
Apologies for the delay in responding to your complaint our employee whose responsibility was customer service is no longer with us for failure to do their job correctly and in a timely manner. We apologize that you are unhappy with your purchase. All of products are USDA inspected and approved. You should have received a receipt and a flyer at purchase. Had you returned your purchase back to the tent regardless of you lack of receipt to show the specialist the condition of your purchase they would have been more than happy to exchange it for you. Unfortunately, since you have already contacted your credit card company we cannot issue you a refund at this time. Once again our apologies.
Was sold steaks and was promised highest quality products that were as good as Omaha Steaks. Quality of the meat was substandard and full of grizzle. Company has failed to respond to any complaints or request for refunds.
We apologize for the extremely long delay in our response to your complaint. We have a very strict return policy due to the nature of our business. From your date of purchase to the date of your complaint is outside of the time frame stated in our return policy. Had your complaint been filed within the time frame within our return policy but we failed to respond to you we would have been more than happy to issue you a refund. Our sincerest apologies. Homestead Steaks
Complaint: ***
I am rejecting this response because:
There was absolutely no return policy provided by this company. Neither the salesman, Package nor the website provides any return policy by this company. No receipt was even provided at time of sale. The steaks were not eaten for several weeks, however when the first ones were thawed and grilled, they were grey, not pink or red, and did not smell properly. The salesman swore they were as good as Omaha Steaks. That was clearly untrue. It is ironic that this company did not respond to our complaints and multiple emails until the charges were disputed with our credit card company today.
***
Sincerely
Unfortunately we had an employee whose responsibility was customer service. They were terminated due to their refusal to do their duties appropriately. Upon termination they changed access to our customer service email disabling us access to it. It was until we contacted the Revdex.com that we now are able to respond to you, you may verify that through the Revdex.com. We are still working to reset our customer service email. We assure you it has nothing to do with your dispute. Our apologies that you feel that way.
Complaint***
I am rejecting this response because:
This response fails to address our complaints in the slightest. It is not our fault an employee responsible for customer service was terminated and failed to do their job. Our complaint remains unresolved.
Sincerely
Customer purchased their product on 5-11-2019.The first email to the company was 6-11-2019.The customers are given at the tent flyers that have the return policy stated on them.The 3 day 100% customer satisfaction window had expired by the time the 1st email was sent. 30 days had gone by before the customer had an issue.According to our policy, we followed the guidelines for the refund criteria.After reviewing the above mentioned case, we would like to offer a refund of $195 to the customer.Please advise on the next step to resolve this case.Thank youHomestead Steaks LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
we purchased a 'Beef Steak Variety Pack' from a truck at the *** on 6/9/19. We were skeptical and rightfully so. The first 'steak' we had was the 'boneless New York strip steaks' - they were very thin and had a funny texture, we then tried the 'Beef Patties' YUCK!!! did not look or taste anything like ground beef! Again, a very funny texture. Thought, OK let's try the "boneless Beef Filets' - again, not at all what beef should look and taste like! Very pale in color and almost a rubbery texture... This is some of the poorest quality of beef I have ever seen/eaten. We should have known betterl
Our refund policy is outlined for the customer with purchase. Along with our refund policy they are given our customer service email that they may submit a request for a refund. No such request or contact from this customer was made through our customer service department.
Complaint: ***
I am rejecting this response because:The receipt stated that you had 3 days to request a refund - I called the number on the receipt within in 48 hours and left a message that I was not satisfied and wanted a refund. I got no response..... I called several times after that and always got a recording, I left several messages and never received a response. I sent an email but that too went unanswered.
Sincerely
Did you try returning your purchase to the location that you purchased it from within 3 days of the purchase date? We have no record or a phone call or several phone calls made unless there is another number you used that we may verify with the phone company? We are trying to be fair and do all the research we can to make sure the previous employee that was in the customer service position didn't just ignore calls or emails made by our customers. We appreciate your patience in this matter.
If the consumer can provide proof of purchase, we can provide a partial refund. I'm not sure which number she called or what email she emailed to as we have not received any correspondence from her.
Complaint: ***
I am rejecting this response because:Unfortunately, we could not return the product to the location where we bought it because the 'truck' was gone! AGAIN I called numerous times and left numerous messages. I sent an email. I went on your web page and left a 'review' (not in your favor - social media is wonderful). The quality of this 'meat' was the worst I have ever eaten. And for a 'business' to take months to reply to a complaint is unacceptable!
Sincerely
Complaint: ***
I am rejecting this response because:I have my Credit card Statement as proof of purchase, If you provide me with a fax # I would be happy to fax you a copy. I also have a lot of 'beef' in my freezer that I will not eat. I can send that back to you if you would like.
Sincerely
We do not have a fax number but if you can send a picture or screen shot of your credit card statement to our customer service email, *** we will gladly send your partial refund via certified mail ***. Thank you for the offer of returning our product however that is not necessary at this time. We are deeply sorry that it has taken so long to resolve this issue with you. Our customer service department to our surprise was extremely neglectful in providing the excellent customer service we have prided ourselves on over the last 12 years of business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I will send them a picture of my credit card statement. If I do not receive my partial refund, I will notify you.
Sincerely
I bought these steaks today and went straight home to thaw them out. The guy said they were fresh and they even looked great until the packages are opened. Completely horrid smell and couldn’t even stand to cook them. Immediately threw out the $189 box of meat the next day as I couldn’t even stand to look at it anymore and the truck to take back the box of meat was already out of town where you were supposed to go for a refund. All the packages were smelling of the same rotten smell.
Our customer service email is given with the outline of our refund policy. The customer never made contact with us through our customer service email.
I purchased meat from this company from a truck that was located in our area. We didn't get to use it until 3 days after the purchase and we found the meat to inedible (not sure type of meat product). There was no way to return the meat, they had left. Please help.
Each customer is given a flyer outline our refund policy and given our customer service email.
his customer never contacted our customer service department before contacting the Revdex.com.
Complaint: ***
I am rejecting this response because:
We phoned Homestead Steak Customer Service line on several occasions with no answer.
Sincerely
After a detailed search through our customer service email which is provided on the flyer given to the customer at the tent there was no point of contact from the customer to us at anytime after purchase. we require proof of purchase for any refund requested. If the customer had tried to contact us and provided proof of purchase we would have resolved this with the customer at the first point of contact. The customer may submit their receipt to our customer service email and may be eligible for a portion of the refund requested.
Complaint: ***
I am rejecting this response because:
I stated that I attempted to call Homestead Steaks customer service line with no ability to speak with anybody to lodge a complaint. Homestead Steaks response notes that I emailed them. The phone number is no longer available on the company’s website making it impossible to lodge anymore complaints.
Sincerely
I heard on the radio about Omaha steaks Ribeyes 20 for $25. I saw the tent that was advertising the meat sale and it said OMAHA steaks, located in *** . They also had a radio station. So I though this must be ligit . I went on Friday , May 17th and inquired about the ribeyes I saw a laminated flyer on the table and I then told about a bunch of bundles. I walked away with $160 worth of steaks. , thinking it was OMAHA steaks. . I had purchased OMAHA steaks before and was pleased and great quality. When I get home I noticed the box doesn't say anything about OMAHA steaks. In fact I look at my receipt, it says HOMESTEAD. I called the number but its some woman saying leave a message and will get back. Not even a business name. So I thought well maybe I will cook a steak and see how it is. So far false advertisement and now the quality of meat is not good for the price I paid. I want my money back.
Homestead Stead Steaks does not operate or claim to be Omaha Steaks. We do not false advertise the name of our company. We can not issue a refund to this customer.
I don’t even know how this place is in business. I have tried contacting them via email twice with no luck to get a refund because the meat is inedible. The truck left our area the day after purchase.
The customer filed this complaint on 5/13/19 and did not make contact with our company until 5/14/19. The customer was responded to via our customer service email within 60min of receipt of their email and was sent a copy of our refund policy. The customer never issued proof of purchase.
bought meat from a truck in mall parking lot / think it was a set up / paid half price and got extra meat / should have figured out it was not above board / ran my card 194.50 and said machine was offline and had to run it on another machine / got receipt for 1 purchase / my card got charged twice
My charge has been dropped. This is resolved.
Super gross Mystery Meat.. Spent $150.00 on Beef and now are feeding it to our dogs.. We even questioned that? NEVER buy meat from a tent in a parking lot. Its embarrassing even typing this out. Looks great frozen but when you defrost its a whole different story. YUK
Dear ***,
All of our product is USDA inspected and approved before it is distributed to our customers. Unfortunately all prepackaged frozen meat is not going to look nearly as good as fresh meat.