BetterHelp

BetterHelp was wonderful and I would recommend them ! Very helpful, very knowledgeable, not pushy or judgemental. Arron S really helped me understand the problems I was encountering and gave me insight and tools to address them. Thank you !

BetterHelp I really easy to access and affordable. Much more affordab le than local counselling. I'm not sure how I was connected with the counsellor that I courrently have and it seems to be a good fit. We talk easily and ev en laugh ab out some things.

I can leave messages 24/7 and get a reply in a reasonable turn around.

I look forward to my sessions.

Highly Recommend BetterHelp for anyone dealing with the stresses of a failed marriage and divorce issues, failed business and bankruptcy stresses, and everything else in between including the challenges of starting over with a new direction for your own self worth and future.

Better help is a great service and makes flexible the access to therapy. You can connect with your therapist via phone, text or video. During the pandemic is when you see the importance of having this kind of accessibility but for individuals who experience barriers every day (be it disability, underpaid, overworked, childcare, caring for elders, etc.), Better Help has answered the call.

Wonderful Service!
This is the first time I've tried therapy, as several of my friends have tried it and had difficulty finding a good therapist. Recent job-related stressors + COVID have put a major strain on my relationship with my partner, and I heard an ad for BetterHelp on a podcast. I decided to give it a try, and I'm so glad I did. Their brief survey helped pair me with a wonderful therapist. Each session is an hour long, and the cost is very reasonable. I am impressed with the level of professionalism in the BetterHelp service; before every session I schedule with my therapist, I receive multiple reminders, and afterward I receive a brief satisfaction survey to ensure that this therapist is the right fit for me. If you're on the edge of deciding whether or not to pursue therapy, this is a very easy way to give it a try. I'd recommend this to anyone (and have already recommended to several family members and friends).

I have only gotten connected to wonderful therapists who have been super helpful. I have yet to have any kind of bad experience

I'm so grateful for BetterHelp! I can finally afford therapy, and I LOVE the app. It's easy to schedule appointments with my therapist and video calls are everything to me right now. Texting my therapist also allows me time to work through tough stuff right away. Super grateful for everyone at betterhelp, especially my therapist

Virtual counseling has been a lifesaver during these challenging times. BetterHelp serves their clients well. My counselor is professional, effective, caring, and readily available. I prefer virtual counseling via phone or internet to the traditional in-person method. This service is highly recommended to all. I'm grateful to them.

Great service. This is what healthcare should be. Very accessible. *** Help innovates care by combining convenience and technology. Thank you. For patients who struggle getting to the provider's office, telemedicine is the game changer. For patients without vehicles or access to reliable public transportation, *** Help ensures the continuity of care for patients who are the most vulnerable. Finally, receiving care at home is another plus.

I signed up without really realizing what the cost was. It was late and I cancelled the next day immediately emailing them to refund me my 260 for services I did not use. Haven't heard a word from them.

The flexibility in scheduling that betterhelp offers has helped me finally be able to prioritize my mental health. I never had time for therapy in the past, but betterhelp is available around the clock and has made me realize how easy it is to take the time to work on yourself!

This is a great way to get in touch with someone. The counselors really make you feel heard and understood, while also helping you troubleshoot and develop the necessary skills for your situation.

Customer service is hit or miss. They charge you right away and you expect to be matched with a counselor right away, but I had to wait 2 weeks. Meanwhile, they provide several group webinars on skill building, etc. this review is for my only 1:1 session, with Counselor W.H.:

It was bad experience and caused me to feel worse because she was not fully present or prepared. Examples: 1) Requested a video session, she changed it to a phone session because she decided to take her dogs on a walk in the sunshine. 2) I had filled out my goals sheet beforehand, but her initial questions reiterated the questions on the goals sheet, giving me the impression that she didn't pre-read what I'd written. 3) At one point, her dog(s) got away from her, and she had to corral them and put them in her car. I was speaking at the time, and it was extremely disconcerting and offensive to know that she was not fully present because she had to focus on her dogs. I stopped talking and had to wait for her to get her dogs and put them away. She apologized, but I kept thinking to myself, "What kind of therapists walks her dogs while conducting a session?"

When I emailed BetterHelp customer service with my complaint (verbatim) and asking for a credit, they promptly closed my account and told me that online counseling wasn't for me. Ok, I am in crisis, dealing with issues, and you send a form letter to reject me? Horrible!

Here's the bulk of the email they sent on 6/24/20 - more than 2 weeks after I signed up and after that initial session:

Unfortunately, based upon the answers that you provided when signing up, we have determined that online counseling may not be the best resource for you. This decision reflects the ethical recommendations of the major counseling associations.

Online counseling is still a fairly new approach and is not considered the most effective form of care for everyone. In order to ensure that you receive the most appropriate and effective care possible, you may consider scheduling an intake with a licensed counselor who can provide you with in-person counseling in your area. You can find many available counselors by clicking here.

If you are in a crisis or need immediate help, please call X-XXX-XXX-TALK (24 hour hotline) or in case of emergency, call 911 or use these resources.

We are deeply sorry, but unfortunately we had to close your account. Any initial sign-up information that you provided has been closed in our database to protect your confidentiality.

We have processed a full refund for your recent payment of $380 USD. Please allow 5-10 business days for this refund to show in your statements.

I was charged $180 from this website without any services.
I want full refund.

Even if you're not a fan of therapy, betterhelp change ur mind! This should be the most renowned way to do therapy with the most skilled therapist in the world, yet most people still don't know that there's a better way such as this. It's online so you don't have to much, they basically simplify it all for you and support you so you wonder how you ever got along without them before you found this place! I love, love, love this business!!!!! Hopefully one day they get put on the map with the recognition they deserve!!!!!

So far, horrible experience. Managed to get a response from my therapist only by requesting a refund (the response looked like a copy n paste by the way)

BetterHelp is wonderful for a variety of reasons. The actual platform, whether web based or app based, is robust, easy to use and contains features (such as journaling, scheduling, messaging) that are excellent tools. You're able to both message your therapist at any time as well as schedule weekly sessions. The sessions can be video chat, phone or when you're both online chatting in real time. The therapists available through BetterHelp are kind, thoughtful, experienced and well educated. Switching therapists if the therapist matched to you is simple and stress free. If BetterHelp isn't your preferred avenue of therapy, cancelling is simple.

Like other posters, I have had a terrible time communicating with this organization. They are happy to charge you the second that you sign up but providing therapy is not a priority. They assigned me to two different therapists with schedules that are extremely limited. Beyond that, when I did settle on a time with a therapist, she no-showed!! The company sends emails 2-3 days after a complaint is lodged via email and is unwilling to give a contact phone number. It's borderline scamming to take this money and really make no good-faith effort to help. And when dealing with mental health, this is a dangerous corporate structure and attitude.

I'm providing this review as a parent. My teenage daughter requested a female therapist when she signed up for BetterHelp but was assigned a male therapist. She re-requested a female therapist after her first appointment with the male therapist but received no response. Using the phone number provided by the Revdex.com we were able to reach BetterHelp but were told that no changes could be processed over the phone. After we were charged in advance for a second month of therapy my daughter requested a female therapist a third time and was finally assigned one.

The only communication we received from the female therapist was a welcome email. None of my daughter's appointment requests were confirmed. We've now canceled the service after $520 in charges and not a single appointment with a female therapist. This service seems like a great idea (especially with the shelter in place orders) but it didn't work out for us at all.

Joining BetterHelp was by far the best decision of my life and I am so thankful for what it is! I have always struggled with depression, and traditional counseling had never seemed to work for me.

My life and work life are so hectic with ever changing hours that the app based chatting and the flexible times for video or voice calls, fits my life perfectly. Also, the ability for you to "message" anytime so you're not forced to wait until your next session, I find to be super helpful and beneficial. It allows you to intervene with whats truly going on rather than letting it taking the back burner until your next appointment. Ultimately, the app based approached allows for me personally to make time easily for bettering my mental health than it normally would.

But most importantly, the atmosphere that comes with BetterHelp is so comfortable and feels so safe. They do a wonderful job pairing you with a counselor that fits your needs and preferences. And because of that, I feel like I have grown so much already. I never had this much progress nor have I felt so welcome with Therapy before. I could not recommend Better Help enough.