BetterHelp

After 3 sessions was already charged for the next months service, this was several days earlier than I had anticipated as I was not even sure I would continue with my subscription. My 3 previous sessions have all been well below 50 minutes due to connectivity issues and for the price, I wasn't completely satisfied. I have tried calling customer service however, the number listed is not working. I have emailed and am now awaiting a response. It would seem a bit more professional if there were an actual person to speak with regarding billing issues.

As a Canadian, I am very reliant upon regional health authorities that are entirely funded by my provincial government here... As of late; having found myself left out and without good, stable, appropriate mental health care in the region of my native "Greater Vancouver" British Columbia... I decided that I needed to venture away from the mundane regional services that were only compounding my frustration and anger. So... My idea to search Google Play for an online counselling app was applauded aloud by my spouse and mother when the work with my personal "Better Help" counsellor paid priceless dividends in my newfound emotional confidence. I strongly urge anyone experiencing feeling of pain surrounding stress due to trauma or grief to access the
"Better Help" app and see how it works. I intend to stick with my counselling; not only because it is helping but I can trust the promised confidentiality and anonymity biased in my favour not the government under which I live. ;) Thanks "Better Help"

Best money I've spent! My therapist is amazing! 9 months ago I found out my husband was having an affair. He isnt sure what he wants. Instead of my mental health getting worse, I decided to reach out to BetterHelp. My days arent as dark, I am becoming a healthier person, and learning about my toxic traits so I can be a better mom, friend, wife, daughter, aunt sister, etc. They saved my life!

I started using BetterHelp about a month ago, due to anxiety and anger-management issues. I cannot explain how useful and helpful my counselor has been already. I really appreciate that the service is available for those of us that are unable to pay $800+ a month for CBT and/or speak to a counselor/therapist . They matched me with a therapist who I have found is ideal for me. A very reliable and trustworthy resource for affordable mental health services. Highly recommend.

I was charged full price even after applying $100 coupon. My counselor will not give me the 4 weeks of unlimited messaging or the 4 appointment guaranteed and advertised for the plan I selected. No one on the support team will answer my multiple emails about my concerns. I was robbed of $180 and have filed a dispute with my credit card company.

Positive service and customer response! They have really highly qualified providers who are well educated, respond rapidly to current trends and stay well informed. A truly great product.

The flexibility and the quality of counselors is excellent. When I did not make a connection with the first counselor, it was easy to switch and that has made the difference. Also appreciated is the financing assistance.

Hilary my counsellor I was set up with saved my life. The entire website is dedicated to your recovery. Whatever the mental anguish or problem may be. I highly recommend this service. From Signing up, to subscription cancellation, the entire service, group of people, owner and dedication. Better Help is worth it. You're worth it.

I tried three counselors while I was on here. All gave me very robotic responses and took 2-4 days to respond to any of my messages. My third counselor did not even show up for our scheduled live session and it took her a few messages to even acknowledge and (semi) apologize for it.

The counselors in the "Groupinars" (live webinar type lectures -- yes, they sound great but they are far from) were all also extremely under prepared and had too many people attending (hundreds!) so only a very tiny percentage of the viewers were able to have their questions answered directly by the counselor. In the Groupinar called Welcome to Counseling the counselor said all of your scheduled live sessions with your counselor were 50 minutes, but the first thing my counselor told me in our first live session was that it was only going to be 30 minutes and if I wanted longer I would have to ask her directly when I make the next appointment.

On top of only getting 30-50 minutes of live time, it was also unclear when I signed up of how little of availability these counselors have for live sessions to begin with. I had to wait two weeks to get another live session with my last counselor. The counselors on here seem to be so busy (or just don't care) that there is clearly no real time for them to give their clients. It's so disheartening.

I have also emailed BetterHelp twice now voicing my concerns and requesting a refund, and I still haven't received any response. They say they will respond in 24 hours but it's been three days. No phone number to call either. I am very disappointed in this service. It's hard enough trying something like this and reaching out, and in a time like this I think it's even more important to make sure this service you're offering is in its best shape.

I would not recommend this service to anyone, unless you have the extra money to throw away and only want to talk to someone every couple weeks. So disappointed. I don't feel like anyone at BetterHelp truly cares, especially their counselors. I think it's very clear they are only out to take your money.

I had a very negative experience a couple days ago which made me feel like I may never seek counseling of any kind ever again, at least not for a long time, because I've had so many negative experiences. I understand that the counselors on the site are sort of scripted, trained to interact with people a certain way, but if they are too quick to suggest to people after a couple of my hastily typed, anxious messages (because I was having anxiety) that I'm in need of emergency medical care ... which I'm not, I feel that is actually dangerous, the opposite of the proper care. That was very emotionally harmful. I've had all sorts of panic attacks in my history, and I've used help lines etc. I've talked about all kinds of things, and no therapist has ever once made any kind of diagnosis, nor accusation like that toward me, to just dismiss me as "crazy," or or having an emergency. I'm not. So I feel that was harmful, yes, actually dangerous to people who are just experiencing anxiety, depression. (normal people) So this unskilled counselor caused me to suffer from completely unnecessary emotional pain, and increased anxiety. She didn't understand clearly what I was talking about because she simply read a few messages, I hastily typed, which were not even clear about anything, and yes, I sounded anxious, perhaps slightly incoherent because I was having: anxiety. So, I wasn't even explaining myself clearly. And just because someone doesn't understand what you're saying, or what your experience is ... doesn't mean your experience / reality is not real all of a sudden or that you are just crazy & / or having a mental breakdown ... or worse, having an emergency ... No, thankfully, I'm not at all crazy, and fully strong enough as a person, despite my anxiety to ignore that garbage I was just told by this inexperienced counselor on this site, and to calm myself, ground myself in my own sense of reality. But I have every right to be upset that in her lack of skill, her programmed training, she caused me real emotional pain, harm, and increased anxiety, especially during a pandemic. There is absolutely nothing at all wrong with me, my life experiences, my relationships etc. I can't believe, yet I can (lesson learned) ... that I got hurt while trying to be kind to myself, supportive of working through my anxiety which was particularly high that day, then made 10x worse for like 48 hours after using this site. But I'm so proud of myself for being strong enough to pull through it on my own, knowing that I have a sound mind, and I'm perfectly clear in my thoughts, feelings, life experiences, and I'll never ever allow anyone to attempt to undermine my sense of self or my sense of reality ever again. So now I'm turning this negative experience around into a success for myself, that I just empowered myself in that way, that I know I'm truly that strong, that I could go through a negative experience while suffering high anxiety, and still be firmly grounded in myself, my reality, and know that I'm just actually more amazing than I think. So glad I never spent any money on this site. So beware ... counselors are robotic, don't expect emotion, compassion, genuine care ... what you actually deserve because you're a complex, emotional, human.

First day of therapy- I told my counselor I am an impulsive buying (clothes), and she told me I needed to seek medical attention bcus I might be bipolar and should take medication if I am. Not something you want to hear on your first therapy session within the first 30 minutes of a phone call. Then the counselor got upset that I said something about that, and she gave me attitude. Definitely don't feel better about my situation... I thought therapists knew how to communicate.... guess no. Very disappointing

Great online platform for profession therapy! Has helped me by removing obstacles to getting the help I needed. Highly recommend if you need to vent or understand yourself and others better! Don't wait!

BetterHelp offers a variety of different styles for counseling such as via texting, video chats, over the phone conversation. The counselors work around your schedule and are wonderful at getting back to you on a timely manner! I never wanted to go see a counselor in person because I felt uncomfortable until now! If I would've know about BetterHelp a couple years ago I would've made that step a long time ago. Thank you BetterHelp for changing my life!

Toy Newcomb and the whole staff at Better Help are outstanding! I am 44 year old male who despite having a degree in psychology, did not believe in therapy. Upon first signing up with the Better Help Service was very excited after reading the FAQ and about the company. I am amazed and absolutely impressed with Ms. Newcomb as well as any other dealings I have had with Better Help. The app is outstanding, the people are outstanding, this is the type of business that actually cares about what they do and the people that do it. Many companies (and trust me I work for one) care about the client and employee enough to smile and collect the payment, then the employee and client are left in the wind so to speak.
I just want to say "Thank you Better Help" and let everyone know that we all need a little help every once and a while, I can not imagine a better group of people or company and if I was to describe my perfect experience, Better Help has gone above and beyond.

This has been tremendously helpful. I have constant communication with my counselor and I can get an appointment within days. They matched me up with a counselor who fit my needs and it has been great. I've already had a few sessions and it has helped so much.

I've been so impressed with not only the counselor BetterHelp matched me with but the whole service and online interface. My counselor was precisely the person I was looking for, she is knowledgeable, local to me, has great experience in the areas where I needed help, and is always available to chat with me via message or more if needed. She is uplifting and offers me the right tools and worksheets for what I am struggling with at that time. The BetterHelp interface is one of the best I've ever seen for both mobile and desktop. There are so many features within the site to journals that you can automatically share, to video conferencing without other links or logins, to great message and fillable worksheets all within the site. I love the message reminders I've set for myself to remind me to journal each evening or that I have a call upcoming. One very important thing to mention is the true affordability of this service compared to traditional in-person counseling. I'm impressed and thankful I gave BetterHelp a try!

Awful. Don't do it. Communication is poor. They do not have a 1-800 number to contact them. They charged me $180 for a trial period that didn't finish.

BetterHelp saved me when I was in full-blown crisis mode! Therapists in my area were booking a week or further out and I wasn't sure how I was going to get through that day until my coworker recommended BetterHelp! Knowing that I would be speaking to someone in less than 24 hours already began to ease my mind; I was matched with my therapist shortly thereafter and I honestly do not know where I would be now if it wasn't for my therapist and this app! 10/10 would recommend

Betterhelp is a wonderful service that is there when you need it. Counseling on your phone or computer via phone call, video chat, or chat. All at your convenience. I highly recommend Betterhelp!

My counselor, Chrissy, is the most compassionate, down to earth person and I leave every session feeling more confident, capable and ready to face the next week's challenges. From day one I felt like she "got me" and has helped me by using ideas and systems tailored to me. I'd be lost without her kindness and wisdom! Better Help has changed my whole life.