RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your resolution states that you refunded me $75 at the time of drop off as an adjustment. This is a lie. I can provide to you my bank statement if you'd like, which clearly states that you charged me $132.82 for the rental and only refunded me $39.57 at the time of drop off. Also I don't believe you ever send me a gift card since I have yet to receive it, but I am demanding a FULL refund as I was unable to move. To think that I would like a gift card towards your services in the future is absurd. Regards, [redacted]
September 20, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
February 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] recent comments According to our Credit Card Processing Department, a credit for $was issued to Mr [redacted] credit card ending in and transmitted on January 1, Mr [redacted] can provide his bank with Reference# [redacted] to search for the credit and post it to his account if not already The second credit for $was thought to be a duplicate since it was done on the same day and did not process My sincere apologies for the delay and inconvenience I did, however, issue a credit for this second $50, which should post on Mr [redacted] next credit card statement Thank you for bring this matter to our attention and for your continued support Sincerely, Maria P [redacted] Executive Assistant U-Haul International
February 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sheree D [redacted] , our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for $was issued as an adjustment on Ms [redacted] r rental along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our truck and trailer rentals, we also rent pickup trucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We offer sale items such as boxes, packing supplies, rope and tape and we also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 24, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Frank G***, our President for our Fort Lauderdale Regional Office, reviewed Mr [redacted] recent comments He informed our office he left two separate messages requesting a call back in order to personally address his concerns but has not heard back In case Mr [redacted] misplaced his telephone number, MrGrau can be reached at [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
December 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Dominic C [redacted] , our President for our South Philadelphia Regional Office, reviewed Ms [redacted] ’s recent commentsHe informed our office multiple letters were sent to Ms [redacted] regarding upcoming rent increasesHe mentioned they received no return mail or notices of a wrong address from the post officeWhen MrC [redacted] attempted to speak to Ms [redacted] , she relayed she could not speak to himPlease be advised, our decision in the matter remains the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
January 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeShe reiterated to our office that Ms [redacted] was never scheduled at her preferred pick up locationWhen she made her reservation she was provided with the specifics online, which included This location is a preference onlyA confirmation email that was sent to Ms [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipmentWe did offer an alternate pickup location, however, Ms [redacted] declined and opted to go to another moving company, which ended up costing her more moneyAlthough her situation did not warrant the refund of the $Reservation Guarantee Fee, we did make the refundPlease be advised our decision in the matter remains the sameNo further refund will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
March 7, Revdex.com ID#: [redacted] U-Haul Ref [redacted] Thank you for your concern for our customer Mr*** [redacted] , our President for our Memphis Regional Office, followed up on the information Mr [redacted] provided She informed our office she honored the $ Reservation Guarantee Fee and issued the refund back to Mr [redacted] s Discover credit card account The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
The information sent by Uhaul is not accurateThe truck was indeed faulty and I have two eye witnessed who are willing to submit written testimony to support this factAside from this, my main complaint was with the behavior of [redacted] , to which I also have an eye witness and have contacted another costumer who was present in the store at the time who is also willing to make a statement in regards to [redacted] actionsShe told me point blank, after she laughed in my face, that nothing would be done and the complaints would be sent back to her and she would mark them as resolvedThat inss indeed what happenedThus type of business operation is not ethical in any wayI will not be brushed aside and forget about this like they are assuming I willI am going to continue fighting this until it is resolved and I do not care how long it takes
July 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Kristen G***, our Field Manager for our South Puget Sound Regional Office, followed up on the information Ms [redacted] provided She informed our office Ms [redacted] ’s boxes have been picked up and returned and transferred to U-Haul Moving and Storage of North Auburn Charges were reversed and credited back to Ms [redacted] MsG [redacted] left a message for Ms [redacted] explaining the sameOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
July 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Nancy M [redacted] , our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr [redacted] provided She informed our office a refund for the full amount of the rental was issued back to his Visa account The refund for $should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sharon B***, our Executive Assistant for our Mississippi Reginal Office, followed up on the information Ms [redacted] ’ provided She informed our office she spoke to Ms [redacted] and discussed her concerns MsB [redacted] offered her apology for the inconvenience she experienced and offered to send her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Jeff P***, our President for our Nashville Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mrs [redacted] on July 7th and was told Mr [redacted] was out of town and would call MrP [redacted] back today However, MrP [redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call He hopes to hear back from Mr [redacted] soon in order to personally address his concerns and offer a resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 18, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Ramon M***, our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms [redacted] recent comments He relayed as he explained previously, his decision as a resolution was the issuance of the $VIP Certificate MrM [redacted] mentioned that the reservation was covered in [redacted] and scheduled No phone call was made and he added that this was when the issue escalated from there No further adjustment will be issued.I hope Ms [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs*** [redacted] , our Executive Assistant for our Cleveland Regional Office, reviewed Mr***’s recent commentsHe informed our office their decision in the matter remains the sameHe relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limitsAt no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contractMrand Mrs [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailerThis resulted in the condition called whipping as the cusotmer describedThey also overloaded the trailer causing the springs to breakThe wrecker service noted in the Emergency Road Assistance file that after they removed boxes from the trailer, it still weighed 4,lbsMaximaum weight for the trailer Mrand Mrs [redacted] rented is 4,lbs We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
December 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Dr [redacted] [redacted] ***, our Executive Assistant for our Inland Northwest Regional Office located in Spokane, followed up on the information Dr [redacted] providedShe informed our office they spoke to Dr [redacted] the day of his rentalHe was advised that the wrong hitch weight was input into the system at the time of his reservation, therefore, consequently the vehicle did not pass the pre-tow inspectionHis vehicle could only tow our Tow-Dolly and not our Auto-TransportA refund for the $Reservation Guarantee Fee was issued back to Dr [redacted] ’s [redacted] accountThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Money was refunded the charges on my card that never should have been charged in the first place This does not account for the fact that road side assistance totally hung up on us leaving us to contact the state police and then again calling road side assistance back This was handled very poorly Not only did the mixup with the trailer rental cause us to extend our trip but after getting to our destination I spent almost two weeks trying to get someone to even take care of any of this! I am not satisfied Regards, [redacted]
Whoever runs [redacted] did not contact me; it was someone from [redacted] to the best of my recollection--it's hard to keep track of who screws up what that I'll admit; any business that bungles customers paying the bill is in serious trouble actually called me on a Friday, during the billing disaster that went on for a few months, a few minutes before his closing he left a message: that he would call me the next day, which he didn't do--that was a Saturday He didn't call; I began paying the bill in the evenings intentionally, and did so that following Saturday, as well: I discovered through much trial and error, that things worked much more efficiently in the evenings in comparison to the day, where more than a few couldn't even locate me in the system The reward I got for suffering the most problems I ever had with any business--including the two former businesses that owned that location before U-Haul came along, shortly afterwards the price amazingly increased over some nitpicking "invoice fee." If I was U-Haul I would have given Mr [redacted] a break for all he went through to pay a bill--the most trouble I ever had in my entire life--just ask the people prior to owning that building, none of whom had an elaborate system like U-Haul has The original owner used a portable phone; they were always available, and never screwed up a thing for it is impossible to complicate storage--they were most ready and able to take my money aw
April 18, Revdex.com ID#: [redacted] U-Haul Ref#: Thank you for your concern for our customer Mr***Shari L***, our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr [redacted] provided She informed our office she spoke to Mr [redacted] and advised him of a refund for the $Reservation Guarantee Fee The refund should post on his next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
December 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Mr [redacted] had already had his legal counsel contact the U-Haul International Legal Department Michelle W [redacted] , Assistant General Counsel, will attempt to resolve this matter directly with Mr [redacted] ’s attorneys We hope to have the issue resolved within the next 2-weeks We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your resolution states that you refunded me $75 at the time of drop off as an adjustment. This is a lie. I can provide to you my bank statement if you'd like, which clearly states that you charged me $132.82 for the rental and only refunded me $39.57 at the time of drop off. Also I don't believe you ever send me a gift card since I have yet to receive it, but I am demanding a FULL refund as I was unable to move. To think that I would like a gift card towards your services in the future is absurd. Regards, [redacted]
September 20, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
February 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] recent comments According to our Credit Card Processing Department, a credit for $was issued to Mr [redacted] credit card ending in and transmitted on January 1, Mr [redacted] can provide his bank with Reference# [redacted] to search for the credit and post it to his account if not already The second credit for $was thought to be a duplicate since it was done on the same day and did not process My sincere apologies for the delay and inconvenience I did, however, issue a credit for this second $50, which should post on Mr [redacted] next credit card statement Thank you for bring this matter to our attention and for your continued support Sincerely, Maria P [redacted] Executive Assistant U-Haul International
February 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sheree D [redacted] , our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for $was issued as an adjustment on Ms [redacted] r rental along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our truck and trailer rentals, we also rent pickup trucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We offer sale items such as boxes, packing supplies, rope and tape and we also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 24, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Frank G***, our President for our Fort Lauderdale Regional Office, reviewed Mr [redacted] recent comments He informed our office he left two separate messages requesting a call back in order to personally address his concerns but has not heard back In case Mr [redacted] misplaced his telephone number, MrGrau can be reached at [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
December 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Dominic C [redacted] , our President for our South Philadelphia Regional Office, reviewed Ms [redacted] ’s recent commentsHe informed our office multiple letters were sent to Ms [redacted] regarding upcoming rent increasesHe mentioned they received no return mail or notices of a wrong address from the post officeWhen MrC [redacted] attempted to speak to Ms [redacted] , she relayed she could not speak to himPlease be advised, our decision in the matter remains the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
January 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeShe reiterated to our office that Ms [redacted] was never scheduled at her preferred pick up locationWhen she made her reservation she was provided with the specifics online, which included This location is a preference onlyA confirmation email that was sent to Ms [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipmentWe did offer an alternate pickup location, however, Ms [redacted] declined and opted to go to another moving company, which ended up costing her more moneyAlthough her situation did not warrant the refund of the $Reservation Guarantee Fee, we did make the refundPlease be advised our decision in the matter remains the sameNo further refund will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
March 7, Revdex.com ID#: [redacted] U-Haul Ref [redacted] Thank you for your concern for our customer Mr*** [redacted] , our President for our Memphis Regional Office, followed up on the information Mr [redacted] provided She informed our office she honored the $ Reservation Guarantee Fee and issued the refund back to Mr [redacted] s Discover credit card account The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
The information sent by Uhaul is not accurateThe truck was indeed faulty and I have two eye witnessed who are willing to submit written testimony to support this factAside from this, my main complaint was with the behavior of [redacted] , to which I also have an eye witness and have contacted another costumer who was present in the store at the time who is also willing to make a statement in regards to [redacted] actionsShe told me point blank, after she laughed in my face, that nothing would be done and the complaints would be sent back to her and she would mark them as resolvedThat inss indeed what happenedThus type of business operation is not ethical in any wayI will not be brushed aside and forget about this like they are assuming I willI am going to continue fighting this until it is resolved and I do not care how long it takes
July 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Kristen G***, our Field Manager for our South Puget Sound Regional Office, followed up on the information Ms [redacted] provided She informed our office Ms [redacted] ’s boxes have been picked up and returned and transferred to U-Haul Moving and Storage of North Auburn Charges were reversed and credited back to Ms [redacted] MsG [redacted] left a message for Ms [redacted] explaining the sameOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
July 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Nancy M [redacted] , our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr [redacted] provided She informed our office a refund for the full amount of the rental was issued back to his Visa account The refund for $should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sharon B***, our Executive Assistant for our Mississippi Reginal Office, followed up on the information Ms [redacted] ’ provided She informed our office she spoke to Ms [redacted] and discussed her concerns MsB [redacted] offered her apology for the inconvenience she experienced and offered to send her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Jeff P***, our President for our Nashville Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mrs [redacted] on July 7th and was told Mr [redacted] was out of town and would call MrP [redacted] back today However, MrP [redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call He hopes to hear back from Mr [redacted] soon in order to personally address his concerns and offer a resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 18, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Ramon M***, our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms [redacted] recent comments He relayed as he explained previously, his decision as a resolution was the issuance of the $VIP Certificate MrM [redacted] mentioned that the reservation was covered in [redacted] and scheduled No phone call was made and he added that this was when the issue escalated from there No further adjustment will be issued.I hope Ms [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs*** [redacted] , our Executive Assistant for our Cleveland Regional Office, reviewed Mr***’s recent commentsHe informed our office their decision in the matter remains the sameHe relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limitsAt no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contractMrand Mrs [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailerThis resulted in the condition called whipping as the cusotmer describedThey also overloaded the trailer causing the springs to breakThe wrecker service noted in the Emergency Road Assistance file that after they removed boxes from the trailer, it still weighed 4,lbsMaximaum weight for the trailer Mrand Mrs [redacted] rented is 4,lbs We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
December 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Dr [redacted] [redacted] ***, our Executive Assistant for our Inland Northwest Regional Office located in Spokane, followed up on the information Dr [redacted] providedShe informed our office they spoke to Dr [redacted] the day of his rentalHe was advised that the wrong hitch weight was input into the system at the time of his reservation, therefore, consequently the vehicle did not pass the pre-tow inspectionHis vehicle could only tow our Tow-Dolly and not our Auto-TransportA refund for the $Reservation Guarantee Fee was issued back to Dr [redacted] ’s [redacted] accountThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Money was refunded the charges on my card that never should have been charged in the first place This does not account for the fact that road side assistance totally hung up on us leaving us to contact the state police and then again calling road side assistance back This was handled very poorly Not only did the mixup with the trailer rental cause us to extend our trip but after getting to our destination I spent almost two weeks trying to get someone to even take care of any of this! I am not satisfied Regards, [redacted]
Whoever runs [redacted] did not contact me; it was someone from [redacted] to the best of my recollection--it's hard to keep track of who screws up what that I'll admit; any business that bungles customers paying the bill is in serious trouble actually called me on a Friday, during the billing disaster that went on for a few months, a few minutes before his closing he left a message: that he would call me the next day, which he didn't do--that was a Saturday He didn't call; I began paying the bill in the evenings intentionally, and did so that following Saturday, as well: I discovered through much trial and error, that things worked much more efficiently in the evenings in comparison to the day, where more than a few couldn't even locate me in the system The reward I got for suffering the most problems I ever had with any business--including the two former businesses that owned that location before U-Haul came along, shortly afterwards the price amazingly increased over some nitpicking "invoice fee." If I was U-Haul I would have given Mr [redacted] a break for all he went through to pay a bill--the most trouble I ever had in my entire life--just ask the people prior to owning that building, none of whom had an elaborate system like U-Haul has The original owner used a portable phone; they were always available, and never screwed up a thing for it is impossible to complicate storage--they were most ready and able to take my money aw
April 18, Revdex.com ID#: [redacted] U-Haul Ref#: Thank you for your concern for our customer Mr***Shari L***, our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr [redacted] provided She informed our office she spoke to Mr [redacted] and advised him of a refund for the $Reservation Guarantee Fee The refund should post on his next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
December 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Mr [redacted] had already had his legal counsel contact the U-Haul International Legal Department Michelle W [redacted] , Assistant General Counsel, will attempt to resolve this matter directly with Mr [redacted] ’s attorneys We hope to have the issue resolved within the next 2-weeks We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International