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To AllMy rebuttal is:I was offered nothing What I got was a phone call from Tony! The same employee that called me a liar, stated I was "full of crap", who changed my reservation times without my knowledge and then who had the nerve to call me on that day and tell me that since my reservation was not cancelled, he was going to charge me a $cancellation fee!!Plus, I asked to be contacted via email when I filled my complaint I am not speaking with Tony There has to be someone else who can assist me I do not trust, nor respect a liar I know there is someone over him When I moved into the area he was being trained by the actual owner of that location[redacted] ***

September 20, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and explained her claim was settled in April by [redacted] Insurance Company who did the investigation and no further refund will be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

March 7, Revdex.com ID#: [redacted] U-Haul Ref [redacted] Thank you for your concern for our customer Mr*** [redacted] , our President for our Memphis Regional Office, followed up on the information Mr [redacted] provided She informed our office she honored the $ Reservation Guarantee Fee and issued the refund back to Mr [redacted] s Discover credit card account The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

June 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sharon B***, our Executive Assistant for our Mississippi Reginal Office, followed up on the information Ms [redacted] ’ provided She informed our office she spoke to Ms [redacted] and discussed her concerns MsB [redacted] offered her apology for the inconvenience she experienced and offered to send her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

December 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Dominic C [redacted] , our President for our South Philadelphia Regional Office, reviewed Ms [redacted] ’s recent commentsHe informed our office multiple letters were sent to Ms [redacted] regarding upcoming rent increasesHe mentioned they received no return mail or notices of a wrong address from the post officeWhen MrC [redacted] attempted to speak to Ms [redacted] , she relayed she could not speak to himPlease be advised, our decision in the matter remains the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International

November 24, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Frank G***, our President for our Fort Lauderdale Regional Office, reviewed Mr [redacted] recent comments He informed our office he left two separate messages requesting a call back in order to personally address his concerns but has not heard back In case Mr [redacted] misplaced his telephone number, MrGrau can be reached at [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

February 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] recent comments According to our Credit Card Processing Department, a credit for $was issued to Mr [redacted] credit card ending in and transmitted on January 1, Mr [redacted] can provide his bank with Reference# [redacted] to search for the credit and post it to his account if not already The second credit for $was thought to be a duplicate since it was done on the same day and did not process My sincere apologies for the delay and inconvenience I did, however, issue a credit for this second $50, which should post on Mr [redacted] next credit card statement Thank you for bring this matter to our attention and for your continued support Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Jeff P***, our President for our Nashville Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mrs [redacted] on July 7th and was told Mr [redacted] was out of town and would call MrP [redacted] back today However, MrP [redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call He hopes to hear back from Mr [redacted] soon in order to personally address his concerns and offer a resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

January 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeShe reiterated to our office that Ms [redacted] was never scheduled at her preferred pick up locationWhen she made her reservation she was provided with the specifics online, which included This location is a preference onlyA confirmation email that was sent to Ms [redacted] relayed that a local U-Haul representative will contact her to schedule her at the most convenient location with available equipmentWe did offer an alternate pickup location, however, Ms [redacted] declined and opted to go to another moving company, which ended up costing her more moneyAlthough her situation did not warrant the refund of the $Reservation Guarantee Fee, we did make the refundPlease be advised our decision in the matter remains the sameNo further refund will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

February 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sheree D [redacted] , our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for $was issued as an adjustment on Ms [redacted] r rental along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our truck and trailer rentals, we also rent pickup trucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We offer sale items such as boxes, packing supplies, rope and tape and we also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Nancy M [redacted] , our Executive Assistant for our Gulf Coast Regional Office, followed up on the information Mr [redacted] provided She informed our office a refund for the full amount of the rental was issued back to his Visa account The refund for $should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Kristen G***, our Field Manager for our South Puget Sound Regional Office, followed up on the information Ms [redacted] provided She informed our office Ms [redacted] ’s boxes have been picked up and returned and transferred to U-Haul Moving and Storage of North Auburn Charges were reversed and credited back to Ms [redacted] MsG [redacted] left a message for Ms [redacted] explaining the sameOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International

The information sent by Uhaul is not accurateThe truck was indeed faulty and I have two eye witnessed who are willing to submit written testimony to support this factAside from this, my main complaint was with the behavior of [redacted] , to which I also have an eye witness and have contacted another costumer who was present in the store at the time who is also willing to make a statement in regards to [redacted] actionsShe told me point blank, after she laughed in my face, that nothing would be done and the complaints would be sent back to her and she would mark them as resolvedThat inss indeed what happenedThus type of business operation is not ethical in any wayI will not be brushed aside and forget about this like they are assuming I willI am going to continue fighting this until it is resolved and I do not care how long it takes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below July 31, 2015, I reserved a foot truck to be picked up at carbon Mini Mart in Palmerton PA on Aug 14, 2015,and dropped off in Mechanicsburg pa on Aug 16, U-Haul agreed to this at the time of my reservation and gaveconfirmation number [redacted] .U-haul was subsequently unable to honor the reservation and did not notify me until on or about Aug 13, 2015.The Reservation Guarantee on the U-Haul website states:"When you make a reservation, we guarantee to provide you with the equipment size, location , and pick up time as agreed".U-Haul clearly did not honor the agreement on this occasion.One day before my scheduled pick up, they offered a different size truck picked up from a different location than was previously agreed to Regards, [redacted]

January 18, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Ramon M***, our President for our Southern Massachusetts and Cape Cod Regional Office, reviewed Ms [redacted] recent comments He relayed as he explained previously, his decision as a resolution was the issuance of the $VIP Certificate MrM [redacted] mentioned that the reservation was covered in [redacted] and scheduled No phone call was made and he added that this was when the issue escalated from there No further adjustment will be issued.I hope Ms [redacted] will take advantage of VIP Certificate as we feel it can be of great value to our customers and is valid for two years.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for responding to the complaint forwarded to you through Revdex.com, however as indicated in my complaint to your president (which I mailed times and emailed the copy to your customer care department which was not acknowledged by anyone) I am not disputing the contract my only issue is that I decided to return the rental truck at another location based on the info provided by your customer service agentYour organization seems to be ignoring that part of the complaint and the request to listen to the audio recording in order to confirm or deny my claim.My original rental fee was $however the location charged me a total of $125, so why I don't understand how you would think charging me another $would be a fair resolutionPlease read through my complaint and resolve the issue in a fair and ethical manner.Regards, [redacted]

September 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Daley D***, our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] once again and explained the renting location was open every day that weekend He also reminded her she requested the trailer until Sunday evening September 4th after originally only requesting the trailer for hours on September 1st Our Dealer and Traffic Department called Ms [redacted] several times to find out when she would be returning our trailer and was told if the trailer was not returned by 11: AM on September 4th, there would be an extra day’s charge Our Dealer was open until 4:PM on September 4th and the trailer was not dropped off until they were already closed The rental period for this was days and hours MrD [redacted] relayed a refund was not justified Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

March 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs*** [redacted] , our Executive Assistant for our Cleveland Regional Office, reviewed Mr***’s recent commentsHe informed our office their decision in the matter remains the sameHe relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limitsAt no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contractMrand Mrs [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailerThis resulted in the condition called whipping as the cusotmer describedThey also overloaded the trailer causing the springs to breakThe wrecker service noted in the Emergency Road Assistance file that after they removed boxes from the trailer, it still weighed 4,lbsMaximaum weight for the trailer Mrand Mrs [redacted] rented is 4,lbs We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] ***, our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Good Morning [redacted] ***My name is [redacted] ***, and I am writing you regarding your recent concern with the U-Haul center you had a bad experience withI have tried to contact you by phone, but when they answer they tell me it is the wrong phone numberI would love to talk to you regarding your concernPlease call me at ###-###-####I look forward to speaking with youThank you! Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

April 18, Revdex.com ID#: [redacted] U-Haul Ref#: Thank you for your concern for our customer Mr***Shari L***, our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr [redacted] provided She informed our office she spoke to Mr [redacted] and advised him of a refund for the $Reservation Guarantee Fee The refund should post on his next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here