We are in receipt of Ms [redacted] email, and as she has cancelled her exchange order, it will be refunded to her within 7-business days, per our policyWe consider the matter to have been resolved, and we will notify her when the refund has been processed
Mr [redacted] ordered a pair of pants in an incorrect size which he returned for exchangeThe pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptlyMr [redacted] has received his pants and has signed for them upon delivery by ***We consider the situation resolved
Ms [redacted] ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for herShe was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $The item was shipped and delivered to her on 2/12/16, and the package was signed for by Ms [redacted] herself upon deliveryWe consider the matter to be resolved
Mr [redacted] ordered a pair of size 12-6E (Extra Wide) sandals from our companyAs we were out of stock on his size, which is extremely hard to get, we ordered them from the manufacturer multiple timesThe manufacturer repeatedly sent us size 4E (Extra Wide), which would not fit Mr [redacted] We have issued Mr [redacted] a refund in full, and regret that we were unable to obtain the sandals for him
Mr [redacted] shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinuedMr [redacted] has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for himWe did attempt to order it multiple times from the manufacturer, who neglected to inform us that the product is no longer in production
We have responded to this complaint prior to receiving this additional repeat emailMr [redacted] 's order was accidently shipped by [redacted] Air Mail instead of by ***, to a [redacted] Office near his homeWe reshipped Mr [redacted] 's order which was delivered to the [redacted] Office location he requested, and he signed for it upon receiptWe consider the issue to have been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Mr [redacted] ordered a winter-weight [redacted] jacket from our company during the summer, which we ordered for him from [redacted] clothingMr [redacted] then cancelled the order the day after he placed it, once we informed him that the fall/winter items were not yet in stock for the season in every size, color and style, but would ship to him within the 4-days indicated on our Mr [redacted] then filed a complaint with the Revdex.com, and a dispute with his issuing bank for the transaction.We did not challenge the dispute, and allowed Mr***'s issuing bank to issue him his refund in fullAs this is our 70th year in business, Mr [redacted] is the type of customer who would be better served if he patronized another specialty-sized business.We consider the matter resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They sent me two shirts, charged for both The shirts did not fit I returned both, insured the package, but so far none of the money has been returned to my account I returned the shirts on 5-29-tracking # [redacted] *** I would like my refund please Regards, [redacted]
Mr [redacted] purchased on [redacted] ***, size Long Rise pants in the color “Sand”The pants didn't fit him and he did not like the colorPer our refund and exchange policy, customers are responsible for shipping charges,including return shipping charges for both exchanges and refundsAs we sell speciality-sized clothing and footwear, customers who do not make their purchases in store, where they can try on the good for fit, or be measured for accurate sizing, are responsible for returning the item for either refund or exchangeHad Mr [redacted] read the policy before making his purchase he would have been aware that in order to receive either a refund or an exchange, he would be responsible for the return shipping costsPer our company policy, our company does not provide Return Shipping labels for clothing which does not fit, or for clothing the customer does not like
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They never sent the clothing, just charged my cardHave them furnished the shipping information Regards, [redacted] ***
These six cases are all requesting refundsThey may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping systemAll of the credit/debit card numbers are likely invalid as of this date, and we are unsure as to whether the customers in question are still at the addresses listed on their original orderIf they contact us during regular business hours with updated information, we will issue their refunds to them
Mr [redacted] cancelled his exchange and has not returned his goods for refundWe are unable to process a refund without the return of goods, per our refund and exchange policy
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was absolutely no good faith on their part It seems as if they didn't even read the complaintI was promised shipment within a week to daysI received it three weeks after promisedI have no knowledge so far of any refund Regards, [redacted] ***
We have already communicated directly with Mr [redacted] regarding his shipmentThe package was shipped to his recipient on February 2, by the US Postal Service Priority Air Mail, and as no one was at the address to sign for the package upon delivery, a notice was left by the US Postal ServiceMr [redacted] 's recipient did not pick up and sign for the package until March 5, 2016, according to Tracking and Signature Confirmation provided by the US Postal Service.We consider the matter closed
I personally spoke to Mr [redacted] on the phone on several occasions regarding the size 8XB leather jacket he ordered from our companyWe have been in business for years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72")We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr***We have never sent damaged goods to any customer, in all our years of businessI did tell Mr [redacted] to return the coat to us for inspection, as we cannot determine damages by phoneWe received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to usWe sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr***Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr***We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchangeIt is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website
Mr [redacted] ordered a pair of size 15-5E slippers: a size that is five times as wide as the average man's shoe width, and larger than the standard men's shoe size of 8-Mr [redacted] has ordered these slippers from us before, as well as extra-wide, non-binding medical socksThe manufacturer was out of stock on Mr [redacted] 's size, and we were sold out as well, and we informed Mr [redacted] of this when he placed his order, as well as when he called and emailed to inquire when they would be shippingAn unexpected production delay on the part of the manufacturer resulted in Mr [redacted] 's slippers shipping to him later than expectedAs soon as they arrived, we airmailed them to Mr [redacted] and sent him tracking informationThe slippers have been delivered, and we regret the unexpected delay and inconvenience to Mr [redacted] We consider the matter resolved
Ms [redacted] ’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placedThe size she ordered was for five (5) dress shirts, in size neck and 40” sleeves ( a very tall shirt size) so we shipped the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturerMs [redacted] received her complete order, and we consider the issue to have been resolved
We are in receipt of Ms [redacted] email, and as she has cancelled her exchange order, it will be refunded to her within 7-business days, per our policyWe consider the matter to have been resolved, and we will notify her when the refund has been processed
Mr [redacted] ordered a pair of pants in an incorrect size which he returned for exchangeThe pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptlyMr [redacted] has received his pants and has signed for them upon delivery by ***We consider the situation resolved
Ms [redacted] ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for herShe was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $The item was shipped and delivered to her on 2/12/16, and the package was signed for by Ms [redacted] herself upon deliveryWe consider the matter to be resolved
Mr [redacted] ordered a pair of size 12-6E (Extra Wide) sandals from our companyAs we were out of stock on his size, which is extremely hard to get, we ordered them from the manufacturer multiple timesThe manufacturer repeatedly sent us size 4E (Extra Wide), which would not fit Mr [redacted] We have issued Mr [redacted] a refund in full, and regret that we were unable to obtain the sandals for him
Mr [redacted] shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinuedMr [redacted] has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for himWe did attempt to order it multiple times from the manufacturer, who neglected to inform us that the product is no longer in production
We have responded to this complaint prior to receiving this additional repeat emailMr [redacted] 's order was accidently shipped by [redacted] Air Mail instead of by ***, to a [redacted] Office near his homeWe reshipped Mr [redacted] 's order which was delivered to the [redacted] Office location he requested, and he signed for it upon receiptWe consider the issue to have been resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Mr [redacted] ordered a winter-weight [redacted] jacket from our company during the summer, which we ordered for him from [redacted] clothingMr [redacted] then cancelled the order the day after he placed it, once we informed him that the fall/winter items were not yet in stock for the season in every size, color and style, but would ship to him within the 4-days indicated on our Mr [redacted] then filed a complaint with the Revdex.com, and a dispute with his issuing bank for the transaction.We did not challenge the dispute, and allowed Mr***'s issuing bank to issue him his refund in fullAs this is our 70th year in business, Mr [redacted] is the type of customer who would be better served if he patronized another specialty-sized business.We consider the matter resolved
Ms [redacted] was refunded in full for one hat and one pair off socks once her order was cancelled, in the amount of $We consider the matter resolved
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They sent me two shirts, charged for both The shirts did not fit I returned both, insured the package, but so far none of the money has been returned to my account I returned the shirts on 5-29-tracking # [redacted] *** I would like my refund please Regards, [redacted]
Mr [redacted] purchased on [redacted] ***, size Long Rise pants in the color “Sand”The pants didn't fit him and he did not like the colorPer our refund and exchange policy, customers are responsible for shipping charges,including return shipping charges for both exchanges and refundsAs we sell speciality-sized clothing and footwear, customers who do not make their purchases in store, where they can try on the good for fit, or be measured for accurate sizing, are responsible for returning the item for either refund or exchangeHad Mr [redacted] read the policy before making his purchase he would have been aware that in order to receive either a refund or an exchange, he would be responsible for the return shipping costsPer our company policy, our company does not provide Return Shipping labels for clothing which does not fit, or for clothing the customer does not like
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They never sent the clothing, just charged my cardHave them furnished the shipping information Regards, [redacted] ***
These six cases are all requesting refundsThey may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping systemAll of the credit/debit card numbers are likely invalid as of this date, and we are unsure as to whether the customers in question are still at the addresses listed on their original orderIf they contact us during regular business hours with updated information, we will issue their refunds to them
Mr [redacted] cancelled his exchange and has not returned his goods for refundWe are unable to process a refund without the return of goods, per our refund and exchange policy
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was absolutely no good faith on their part It seems as if they didn't even read the complaintI was promised shipment within a week to daysI received it three weeks after promisedI have no knowledge so far of any refund Regards, [redacted] ***
Ms [redacted] received and signed for her exchanged order on October 8, We consider the issued addressed, and the matter closed
We have already communicated directly with Mr [redacted] regarding his shipmentThe package was shipped to his recipient on February 2, by the US Postal Service Priority Air Mail, and as no one was at the address to sign for the package upon delivery, a notice was left by the US Postal ServiceMr [redacted] 's recipient did not pick up and sign for the package until March 5, 2016, according to Tracking and Signature Confirmation provided by the US Postal Service.We consider the matter closed
I personally spoke to Mr [redacted] on the phone on several occasions regarding the size 8XB leather jacket he ordered from our companyWe have been in business for years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72")We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr***We have never sent damaged goods to any customer, in all our years of businessI did tell Mr [redacted] to return the coat to us for inspection, as we cannot determine damages by phoneWe received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to usWe sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr***Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr***We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchangeIt is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website
Mr [redacted] ordered a pair of size 15-5E slippers: a size that is five times as wide as the average man's shoe width, and larger than the standard men's shoe size of 8-Mr [redacted] has ordered these slippers from us before, as well as extra-wide, non-binding medical socksThe manufacturer was out of stock on Mr [redacted] 's size, and we were sold out as well, and we informed Mr [redacted] of this when he placed his order, as well as when he called and emailed to inquire when they would be shippingAn unexpected production delay on the part of the manufacturer resulted in Mr [redacted] 's slippers shipping to him later than expectedAs soon as they arrived, we airmailed them to Mr [redacted] and sent him tracking informationThe slippers have been delivered, and we regret the unexpected delay and inconvenience to Mr [redacted] We consider the matter resolved
Ms [redacted] ’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placedThe size she ordered was for five (5) dress shirts, in size neck and 40” sleeves ( a very tall shirt size) so we shipped the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturerMs [redacted] received her complete order, and we consider the issue to have been resolved