Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They sent me two shirts, charged for both. The shirts did not fit. I returned both, insured the package, but so far none of the money has been returned to my account. I returned the shirts on 5-29-tracking #*** *** *** *** ***. I would like my refund please
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinuedMr*** has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for himWe did attempt to order it multiple
times from the manufacturer, who neglected to inform us that the product is no longer in production
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***They never sent the clothing, just charged my cardHave them furnished the shipping information
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]We called the credit card company on June 6, at about 3:pm and the representative(***) indicated that there is no credit on our account and no pending credit on our account.
Regards,
*** ***
*** *** shirt was delivered to her on May 23, 2015, according to the tracking and delivery confirmation information in our data baseIt was delivered by *** Priority Air MailWe consider the matter resolved
I personally spoke to Mr*** on the phone on several occasions regarding the size 8XB leather jacket he ordered from our companyWe have been in business for years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture
leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72")We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr***We have never sent damaged goods to any customer, in all our years of businessI did tell Mr*** to return the coat to us for inspection, as we cannot determine damages by phoneWe received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to usWe sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr***Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr***We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchangeIt is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website
These six cases are all requesting refundsThey may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping systemAll of the credit/debit card numbers are likely invalid as of this date, and we are
unsure as to whether the customers in question are still at the addresses listed on their original orderIf they contact us during regular business hours with updated information, we will issue their refunds to them
Ms*** ordered two (2) shirts in size 5XLT (Extra Large Tall) online from our company's website, and sent one of the shirts back, saying "it was not the right color orange"She returned the shirt past the day refund policy as stated on our website homepage, and detailed on her store
invoiceMs*** has received a store credit in the amount of $29.95, which she may apply to any other item she wishes to purchase.Since there is only one USA-based manufacturer who is making Orange T Shirts in Big and Tall sizes at the present time, there is no other T shirt available to her, other than the one that was sent to herSince receiving her store credit, Ms*** has continuously and repeatedly called our retail store, and has spoken to multiple customer service representatives, demanding a full refund (including her shipping charges)Again, as stated in our refund policy, posted in detail online and in detail on each invoice, shipping charges are the customer's responsibility, and are no-refundable.We have been unable to resolve the issue with Ms***, who has been most uncooperativeShe has even called repeatedly, asking for one of our buyers she happened to speak to, who does not process exchanges and returns.We suggest that Ms*** find another product with which to apply her $Store Credit, which will put the issue to rest
In response to the reply from the business, perhaps they should re-read their own return policy According to their policy, the return will be credited in days My return was credited in over days I will never do business with them again
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms ***’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placedThe size she ordered was for five (5) dress shirts, in size neck and 40” sleeves ( a very tall shirt size) so we shipped
the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturerMs *** received her complete order, and we consider the issue to have been resolved
Ms*** has already been issued a refund check in full in the amount of $157.75, and it has been mailed to herAs she paid for her initial order by personal check, she has been refunded accordinglyThe manufacturer went out of business, so we were unable to fill her order for Novelty T
Shirt Prints in the size she orderedWe consider the matter to have been fully addressed and resolved
Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They sent me two shirts, charged for both. The shirts did not fit. I returned both, insured the package, but so far none of the money has been returned to my account. I returned the shirts on 5-29-tracking #*** *** *** *** ***. I would like my refund please
Regards,
*** ***
Ms*** received and signed for her exchanged order on October 8, We consider the issued addressed, and the matter closed
A refund was issued to Ms*** for the items she returned, and it has already posted to her accountWe consider the matter resolved
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinuedMr*** has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for himWe did attempt to order it multiple
times from the manufacturer, who neglected to inform us that the product is no longer in production
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***They never sent the clothing, just charged my cardHave them furnished the shipping information
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]We called the credit card company on June 6, at about 3:pm and the representative(***) indicated that there is no credit on our account and no pending credit on our account.
Regards,
*** ***
*** *** shirt was delivered to her on May 23, 2015, according to the tracking and delivery confirmation information in our data baseIt was delivered by *** Priority Air MailWe consider the matter resolved
I personally spoke to Mr*** on the phone on several occasions regarding the size 8XB leather jacket he ordered from our companyWe have been in business for years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture
leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72")We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr***We have never sent damaged goods to any customer, in all our years of businessI did tell Mr*** to return the coat to us for inspection, as we cannot determine damages by phoneWe received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to usWe sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr***Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr***We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchangeIt is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website
These six cases are all requesting refundsThey may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping systemAll of the credit/debit card numbers are likely invalid as of this date, and we are
unsure as to whether the customers in question are still at the addresses listed on their original orderIf they contact us during regular business hours with updated information, we will issue their refunds to them
Ms*** ordered two (2) shirts in size 5XLT (Extra Large Tall) online from our company's website, and sent one of the shirts back, saying "it was not the right color orange"She returned the shirt past the day refund policy as stated on our website homepage, and detailed on her store
invoiceMs*** has received a store credit in the amount of $29.95, which she may apply to any other item she wishes to purchase.Since there is only one USA-based manufacturer who is making Orange T Shirts in Big and Tall sizes at the present time, there is no other T shirt available to her, other than the one that was sent to herSince receiving her store credit, Ms*** has continuously and repeatedly called our retail store, and has spoken to multiple customer service representatives, demanding a full refund (including her shipping charges)Again, as stated in our refund policy, posted in detail online and in detail on each invoice, shipping charges are the customer's responsibility, and are no-refundable.We have been unable to resolve the issue with Ms***, who has been most uncooperativeShe has even called repeatedly, asking for one of our buyers she happened to speak to, who does not process exchanges and returns.We suggest that Ms*** find another product with which to apply her $Store Credit, which will put the issue to rest
In response to the reply from the business, perhaps they should re-read their own return policy According to their policy, the return will be credited in days My return was credited in over days I will never do business with them again
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms *** was refunded in full for one hat and one pair off socks once her order was cancelled, in the amount of $We consider the matter resolved
Ms ***’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placedThe size she ordered was for five (5) dress shirts, in size neck and 40” sleeves ( a very tall shirt size) so we shipped
the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturerMs *** received her complete order, and we consider the issue to have been resolved
Ms*** has already been issued a refund check in full in the amount of $157.75, and it has been mailed to herAs she paid for her initial order by personal check, she has been refunded accordinglyThe manufacturer went out of business, so we were unable to fill her order for Novelty T
Shirt Prints in the size she orderedWe consider the matter to have been fully addressed and resolved