Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I wish to complain about their "policy" to refund taking THREE MONTHS! Thank you very much for your help in resolving this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** *** THE NAME THEY ARE SHOWING IS *** .MY NAME IS ***THEY ARE SHOWING TOTAL DISREGARD TO THE PEOPLE THEY ARE DEALING WITHPLEASE POINT THAT SIMPLE EROR THEY ARE ENTERTAININGME AND MY FAMILY ARE VERY UPSET WITH THE WHOLE STORYI HOPE YOU WILL HELP US WITH RESOLVING THIS BIG MISTAKE ON THEIR PART KIND REGARDS *** ***
Ms*** ordered size bib overalls with 36" long inseams from our companyThere was an unexpected production delay on the part of the manufacturer, as the machines need to be re-set in order to cut longer inseam lengths, as the standards are no longer than 34" in lengthWe had several dozen
customers, including Ms***, who patiently waited for both 36" and 38" inseam-length bib overallsMs*** received and signed for her order on November 24, 2015, and we are pleased to have finally been able to complete her order for herWe apologize for the delay, and regret the inconvenience to herAs she is in receipt of her orderwe consider the situation to have been satisfactorily resolved
We have responded to this complaint prior to receiving this additional repeat emailMr***'s order was accidently shipped by *** Air Mail instead of by ***, to a *** Office near his homeWe reshipped Mr***'s order which was delivered to the *** Office location he requested, and he
signed for it upon receiptWe consider the issue to have been resolved
Ms*** ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for herShe was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $The item was shipped and
delivered to her on 2/12/16, and the package was signed for by Ms*** herself upon deliveryWe consider the matter to be resolved
Mr*** was refunded for the item he purchased on 5/16/Per our refund policy, posted on our website homepage and detailed on every store invoice included in the customer's shipment, shipping charges are the customer's responsibility and are non-refundableIt is incumbent upon consumers to
familiarize themselves with a store's policies before making a purchaseWe consider the matter resolved
Ms *** ordered a suit for her son and contacted us as she was unhappy with the alterations which were done by our tailoring departmentThe suit pants needed a wait size of 35” and as they are not sold in that size, it is an easy alteration for any tailor to complete: a pair of suit pants, in
waist size 36”, with the wait taken in one inch, which our two tailors and two seamstresses do on hundreds of pants on a weekly basisWe offered to the alterations to the suit pants’ waist at no charge, and to cuff the inseams at 35” as well, but she refused to let us do soMs *** returned the suit to us, and was refunded in the amount of $We consider the matter resolved
Ms*** was refunded on 11/30/for the item she returnedWe have spoken with her by phone and scanned a copy of the refund receipt to her for her recordsWe consider the matter resolved
Mr*** ordered a pair of pants in an incorrect size which he returned for exchangeThe pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptlyMr*** has received his pants and
has signed for them upon delivery by ***We consider the situation resolved
Mr*** ordered two (2) *** Sportswear Jackets which needed to be ordered for him from the manufacturer, as his size was temporarily sold outThe jackets were shipped to him and he signed for them upon deliveryWe are a 71-year-old specialty-sized company, and we informed Mr*** that
the jackets were on order for himWe consider the matter resolved
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** placed an order for two (2) pairs of pants, which were shipped to him in good faith, and which he refused upon deliveryHe has been refunded for the refused shipment per the Terms and Conditions posted on our website, which he agreed to upon placing his online orderWe consider the issue
concluded.Tell us why here
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** has been refunded for the items he returned for refundHe sent back two (2) different packages of clothing, so they have been refunded separately: the first package was for $120.90, and the second package was for $His total refund has been processed in the amount of $We
consider the matter resolved
We spoke with *** on the phone, and explained that there had been a production delay on the part of *** ***, which delayed the delivery of her orderThe *** *** *** *** were delivered to her on 5/26/15, and we consider the situation resolved
We regret that Mr*** did not receive his order, and apologize for the delay and inconvenience to himUnfortunately, a series of unanticipated mishaps occured, and he did not receive his order as requestedMr*** initially placed an online order for 2-Day Express shipment which did not come
into us over the web when we downloaded our passwords to retrieve his secure informationOnce he contacted us, we retrieved the order using his email address, and processed the order for him promptlyAs the items he needed were not in stock, we asked two (2) of our manufacturers to ship the items to Mr*** directlyWe often do this daily, and our companies, as a general rule, are quite reliable in doing so, as a we have many Express shipments from around the world which are time-sensitiveIn Mr***'s case, the manufacturers, unfortunately, shipped the items to our retail store in error, with other items we had ordered for stockWe did ship the items to Mr*** overnight, once we realized the error, but he refused the package, which was returned to usAs Mr*** has put his transaction into dispute, he will be refunded in full, and we will not contest the chargeback.We regret the difficulties Mr*** experienced, as it is not the usual case with express shipments, and we extend our sincerest apologies to him once again
Ms*** has been refunded for the slippers she did not receive, in the amount of $As her order was processed less than a week before the Christmas holiday, the size, color and style of slipper she requested was already sold outWe consider the matter resolved
Ms*** ordered a Winter Parka in size 3XB on our website, on August 29, As fall and winter goods are not all yet in stock for the season during the summer months (when the manufacturers are still in production), they need to be ordered from the manufacturerOur website states that MOST
orders ship within 4-business days, and Ms***' order was shipped to her on September 9, 2016, and was delivered and signed for on September 12, 2006, by USPS Priority Air Mail from MA to CA. It should be noted that Ms***' order was placed right before the Labor Day weekend holiday, when many of our manufacturers are closed until the following Tuesday, and no shipments are inbound or outbound after the Friday before Labor DayWe consider the matter to have been addressed satisfactorily
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I wish to complain about their "policy" to refund taking THREE MONTHS! Thank you very much for your help in resolving this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** *** THE NAME THEY ARE SHOWING IS *** .MY NAME IS ***THEY ARE SHOWING TOTAL DISREGARD TO THE PEOPLE THEY ARE DEALING WITHPLEASE POINT THAT SIMPLE EROR THEY ARE ENTERTAININGME AND MY FAMILY ARE VERY UPSET WITH THE WHOLE STORYI HOPE YOU WILL HELP US WITH RESOLVING THIS BIG MISTAKE ON THEIR PART KIND REGARDS *** ***
Ms*** ordered size bib overalls with 36" long inseams from our companyThere was an unexpected production delay on the part of the manufacturer, as the machines need to be re-set in order to cut longer inseam lengths, as the standards are no longer than 34" in lengthWe had several dozen
customers, including Ms***, who patiently waited for both 36" and 38" inseam-length bib overallsMs*** received and signed for her order on November 24, 2015, and we are pleased to have finally been able to complete her order for herWe apologize for the delay, and regret the inconvenience to herAs she is in receipt of her orderwe consider the situation to have been satisfactorily resolved
We have responded to this complaint prior to receiving this additional repeat emailMr***'s order was accidently shipped by *** Air Mail instead of by ***, to a *** Office near his homeWe reshipped Mr***'s order which was delivered to the *** Office location he requested, and he
signed for it upon receiptWe consider the issue to have been resolved
Mr*** was refunded for his returned item on 7/26/We suggest that he contact his issuing bank for further informationWe consider the matter concluded
Ms*** ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for herShe was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $The item was shipped and
delivered to her on 2/12/16, and the package was signed for by Ms*** herself upon deliveryWe consider the matter to be resolved
Mr*** was refunded for the item he purchased on 5/16/Per our refund policy, posted on our website homepage and detailed on every store invoice included in the customer's shipment, shipping charges are the customer's responsibility and are non-refundableIt is incumbent upon consumers to
familiarize themselves with a store's policies before making a purchaseWe consider the matter resolved
Ms *** ordered a suit for her son and contacted us as she was unhappy with the alterations which were done by our tailoring departmentThe suit pants needed a wait size of 35” and as they are not sold in that size, it is an easy alteration for any tailor to complete: a pair of suit pants, in
waist size 36”, with the wait taken in one inch, which our two tailors and two seamstresses do on hundreds of pants on a weekly basisWe offered to the alterations to the suit pants’ waist at no charge, and to cuff the inseams at 35” as well, but she refused to let us do soMs *** returned the suit to us, and was refunded in the amount of $We consider the matter resolved
Ms***'s refund has been processed, and we suggest that she contact *** *** for confirmation of her refundWe consider the matter resolved
Ms*** was refunded on 11/30/for the item she returnedWe have spoken with her by phone and scanned a copy of the refund receipt to her for her recordsWe consider the matter resolved
Mr*** ordered a pair of pants in an incorrect size which he returned for exchangeThe pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptlyMr*** has received his pants and
has signed for them upon delivery by ***We consider the situation resolved
Mr*** ordered two (2) *** Sportswear Jackets which needed to be ordered for him from the manufacturer, as his size was temporarily sold outThe jackets were shipped to him and he signed for them upon deliveryWe are a 71-year-old specialty-sized company, and we informed Mr*** that
the jackets were on order for himWe consider the matter resolved
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** placed an order for two (2) pairs of pants, which were shipped to him in good faith, and which he refused upon deliveryHe has been refunded for the refused shipment per the Terms and Conditions posted on our website, which he agreed to upon placing his online orderWe consider the issue
concluded.Tell us why here
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Mr*** has been refunded for the items he returned for refundHe sent back two (2) different packages of clothing, so they have been refunded separately: the first package was for $120.90, and the second package was for $His total refund has been processed in the amount of $We
consider the matter resolved
We spoke with *** on the phone, and explained that there had been a production delay on the part of *** ***, which delayed the delivery of her orderThe *** *** *** *** were delivered to her on 5/26/15, and we consider the situation resolved
We regret that Mr*** did not receive his order, and apologize for the delay and inconvenience to himUnfortunately, a series of unanticipated mishaps occured, and he did not receive his order as requestedMr*** initially placed an online order for 2-Day Express shipment which did not come
into us over the web when we downloaded our passwords to retrieve his secure informationOnce he contacted us, we retrieved the order using his email address, and processed the order for him promptlyAs the items he needed were not in stock, we asked two (2) of our manufacturers to ship the items to Mr*** directlyWe often do this daily, and our companies, as a general rule, are quite reliable in doing so, as a we have many Express shipments from around the world which are time-sensitiveIn Mr***'s case, the manufacturers, unfortunately, shipped the items to our retail store in error, with other items we had ordered for stockWe did ship the items to Mr*** overnight, once we realized the error, but he refused the package, which was returned to usAs Mr*** has put his transaction into dispute, he will be refunded in full, and we will not contest the chargeback.We regret the difficulties Mr*** experienced, as it is not the usual case with express shipments, and we extend our sincerest apologies to him once again
Ms*** has been refunded for the slippers she did not receive, in the amount of $As her order was processed less than a week before the Christmas holiday, the size, color and style of slipper she requested was already sold outWe consider the matter resolved
Ms*** ordered a Winter Parka in size 3XB on our website, on August 29, As fall and winter goods are not all yet in stock for the season during the summer months (when the manufacturers are still in production), they need to be ordered from the manufacturerOur website states that MOST
orders ship within 4-business days, and Ms***' order was shipped to her on September 9, 2016, and was delivered and signed for on September 12, 2006, by USPS Priority Air Mail from MA to CA. It should be noted that Ms***' order was placed right before the Labor Day weekend holiday, when many of our manufacturers are closed until the following Tuesday, and no shipments are inbound or outbound after the Friday before Labor DayWe consider the matter to have been addressed satisfactorily