Birthday in a Box

To whom it may concern, Thank you for shopping with usWe apologize your shipment was delayed due to adverse weather conditionsAlso we apologize the two supervisors you spoke to were not helpful in this matterWe wanted to inform you that [redacted] & [redacted] are no longer with the company as a result to this matterWe would like to compensate you for the delayed shipmentCan you provide me with your order number and the desired amount you would like reimbursedWe hope to hear from you soon and appreciate your business We sincerely apologize for any inconvenience this may have caused

Complaint: [redacted] I am rejecting this response because: That is an outright lie I have proof on my [redacted] what I was charged $USD which was $CAD You only refunded me $USD which was $You still owe me the rest of my refund! Regards, [redacted]

I used Birthday in a Box for my birthday party supplies and was so impressed with the selection and pricing! It was easy to order everything I needed since all the items are sorted by themeIt came surprisingly fast and I just loved all the varietyI know the party will be a big success now that we have everything we need

To whom it may concern, After reviewing Ms***' account, it appears that her order was returned to our warehouse by FedEx as the order was addressed to another name at Ms***' addressA refund was created by our warehouse on 7/26/when the order was received and it should take about 5-business days for the credit to appear in her accountWe do apologize for any inconvenience Kind Regards, [redacted] Customer Service Birthday In A Box

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to our website the Elena of Avalor Pull String Pinata Kit does not come assembled, it comes with the following :Blank Pull String Pinata Bag With Round Cardboard Disks On Each Side To Tape The Mylar Balloon ToElena of Avalor 18" deflated round balloonsPinata Filler 3lbs BagPinata BlindfoldAssembly Instructions And Tape IncludedInner Bag Dimensions Are 5" Wide X 11" DeepWe wanted to inform you that we issued a refund for the misunderstanding regarding the pinata kit and the refund confirmation number is [redacted] Please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have causedThe refund

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance department issued a full refund, please see attachment and we sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI just spoke to our finance department regarding this and they advised me that there was a delay with the checks being mailed and you should be receiving the check this weekThey tracked down the check number [redacted] and verified it wasn't deposited and its still in transitWe apologize for any inconvenience this may have causedIf you have any additional questions or concerns, please contact me

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWhen the package is delivered on Tuesday you can refuse it or just return it back for a full refundAlso I can send you a return label electronical via email to process your returnWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, We apologize for the delay in the shipment of Mr [redacted] 's order, and as such, a full refund has been issuedPlease allow 5-business days for the refund to be reflected in his accountSincerely, [redacted] Customer Service ManagerBirthday In A Box

To whom it may concern, Looking at Ms [redacted] 's account, we see that there was a party kit that included the missing items Ms [redacted] is referring to on the initial order, but as it was out of stock, it was removed from her order before the remainder shippedThe only items she was charged for were the table cover and balloon kit which totaled $with shippingIf Ms [redacted] is seeing a charge for the initial full amount of the order, she would have to check with her bank, as we only charged her for the items shipped and the shipping costIf the bank shows the full amount charged, her bank can contact our finance department to verify only $was chargedThank you, [redacted] Customer ServiceBirthday In A Box

Revdex.com: I did not give them wrong information I gave them zip code [redacted] which is [redacted] which is what I put as long as I get the refund I am happy to say that will satisfy me and ill be happy to say they wont have to

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe apologize the customer was missing Peppa Pig pouches and issued a refund for the missing pouches on 7/We sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund including shipping and the refund confirmation number is [redacted] Please allow 5-business days for the refund to reflect onto your accountSee attachment and we sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that I was able to cancel the orderWe apologize for any inconvenience this may have causedSee attachment

To whom it may concern, As Ms [redacted] received solid yellow boxes in place of the tub printed boxes, we have created a full refund for the order and apologize for any inconvenience this has causedWe have referred this issue to our IT department and buyers to update the listing if a substitution has been made and thank Ms [redacted] for her feedbackI do not know where Ms [redacted] saw that crinkle paper is included as the listing of the product on our website does not indicate it is included, but regardless, a full refund should appear in her account in about 5-business days Kind Regards, [redacted] Customer Service Birthday In A Box

Complaint: [redacted] I am rejecting this response because: The business did not address my concernI still have yet to receive a call from their "escalation" department regarding where my order isThe response did not provide me with any insight as to where my merchandise is or even if they plan to still ship the items I ordered for my son's birthday partyJust another example of their poor customer service! Regards, [redacted]

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI'm sorry that the representatives you spoke to were not helpfulI wanted to inform you we processed a full refundThe refunds usually takes 5-business days to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, I would like to inform you that I spoke to the customer today via phone and resolved the issueWe recently transitioned our database, software, and systemsThe refund was processed in our new system but the customers order was linked to our old systemOur finance department has mailed a check for the desired amount of $and the customer will receive it this weekWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessCan you provide me with your order number so we can research this matterWe sincerely apologize for any inconvenience this may have caused