Birthday in a Box

To whom it may concern, Thank you for shopping with and we really appreciate your business. I'm sorry to hear you've had a bad experience with usI wanted to inform you that we recently transitioned our database, software, and systemsThe refund was processed in our new system but
your order was linked to our old systemOur finance departyment manually processed a full refund and the refund usually takes 5-business days to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

To whom it may concern,
We apologize for the delay in the shipment of Mr***'s order, and as such, a full refund has been issuedPlease allow 5-business days for the refund to be reflected in his account
Sincerely,
*** ***
Customer
Service ManagerBirthday In A Box

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Joanne Gladney

I apologize for the inconvenience and the frustrationWe recently installed an Address Verification System in our order process, and due to an unforeseen error, the system will see a credit card as valid, but when an address is entered incorrectly, the order gets rejectedAs it is our policy to only formally charge the customer once the order ships, so prior to that the charges are only placed as holdsIn this case, the system seems to have approved your card, but no order was placedThis would mean that the charges showing on your bank statement are pending authorizations, and once they are recognized by your bank as not actual chargesThis usually takes a few business days but varies based on your bankAt that time, they should drop from your account and the funds would be made available to you again. I apologize again for the inconvenience, and I appreciate the patience you've shownAlso you can advise your bank to contact our finance department for verification or any additional information neededThey can be reached at *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Sheliese ***

Please closeThe company has reshipped orderThanks

To whom it concern, Thank you for shopping with us and we really appreciate your businessWe apologize you were experiencing issues and the representatives that assisted you were not very helpfulWe wanted to inform you that we processed a full refund for the desired amount of
$The check number is *** and it is expected to arrive in 2-business days We sincerely apologize for any inconvenience this may have caused

To whom it concern,
Thank you for shopping with us and we really appreciate your businessWe apologize you were
experiencing issues and the representatives that assisted you were not very helpfulWe wanted to inform you that we processed a full refund for the desired amount of $The check number is *** and it is expected to arrive in 2-business days We sincerely apologize for any inconvenience this may have caused

Complaint:
***
I am rejecting this response because: The business did not address my concernI still have yet to receive a call from their "escalation" department regarding where my order isThe response did not provide me with any insight as to where my merchandise is or even if they plan to still ship the items I ordered for my son's birthday partyJust another example of their poor customer service!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because:
That is an outright lie I have proof on my *** what I was charged $USD which was $CAD You only refunded me $USD which was $You still owe me the rest of my refund!
Regards,
*** ***

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Our finance department issued a full refund, please see attachment and we  sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. According to our website the Elena of Avalor Pull String Pinata Kit does not come assembled, it comes with the following :1 Blank Pull String Pinata Bag With Round...

Cardboard Disks On Each Side To Tape The Mylar Balloon To2 Elena of Avalor 18" deflated round balloons1 Pinata Filler 3lbs Bag1 Pinata BlindfoldAssembly Instructions And Tape IncludedInner Bag Dimensions Are 5" Wide X 11" DeepWe wanted to inform you that we issued a refund for the misunderstanding regarding the pinata kit and the refund confirmation number is [redacted]. Please allow 5-7 business days for the refund to reflect onto your account. We sincerely apologize for any inconvenience this may have caused. The refund.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We will send a replacement order for the missing Silver Plastic Tablecover and the replacement order number is [redacted]. We sincerely apologize for any inconvenience this...

may have caused.

To whom it may concern, After looking at Ms. [redacted]'s account, I see that initially there was an authorization for $77.55 and a second authorization for $0.04 as the total of the order was $77.59. This was done on 3/10 when the order was originally placed. Upon shipping, a second authorization...

was placed for the total amount of $77.59 that Ms. [redacted] saw reconciled in her account. When she called our call center, the supervisor informed her correctly that there wasn't a second charge, but just a second authorization. We apologize if this was done in a rude manner and as we record all calls, we are researching the archives to listen to the call and give the appropriate feedback to the supervisor. At this time, if the second authorization has not been released by Ms. [redacted]'s bank, she can have her bank contact our finance department to get an authorization release approval so Ms. [redacted]'s funds will no longer be held. We apologize for the inconvenience. Sincerely, [redacted]Customer Service ManagerBirthday In A Box[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund including shipping and the refund confirmation number is [redacted]. Please allow 5-7 business days for the refund to reflect onto your...

account. See attachment and we sincerely apologize for any inconvenience this may have caused.

To whom it may concern, We apologize for the delay in the shipment of Mr. [redacted]'s order, and as such, a full refund has been issued. Please allow 5-7 business days for the refund to be reflected in his account. Sincerely,[redacted]Customer Service ManagerBirthday In A Box

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern, The tracking for Ms. [redacted]s order indicates that FedEx passed the order to the local post office for delivery and that delivery was completed on 6/17. The FedEx tracking number is [redacted]. That being said, as a one time courtesy, we have processed a full...

refund for this order. Please let us know if you have any other questions. Thank you, [redacted]Customer ServiceBirthday In A Box