Birthday in a Box

Complaint: [redacted]
I am rejecting this response because: I never received the return address label. I went onto the website to procure one. The tracking number is [redacted]. I will accept the response once I receive my refund. 
Regards,
[redacted]

To whom it may concern,
Your company has the worst customer service that I have ever encountered.  Not only do promise on time delivery but your call center including supervisors are rude and oblivious only anything that is going on. I ordered a shipment on 11/11 to arrive on 11/18, I have called on 11/14; 11/15, 11/16 and 1 18  to obtain the status of my order. The first day no one could tell  me the status on to why it was being held, the second call I received thw same answer.  On Wednesday morning I received an email that the order would be sent for shipping, but was not shipped till Wednesday night. Today I received notice from ups that I will not be receiving my shipment till Monday 11/21. Guess what my child's party is on the 19th. Worst of all when I called today to see if your company would help me. Your supervisor stated "that I should have ordered it sooner if I needed it on time". I am disgusted with your company and will be making a claim with the Revdex.com. Also, I have to pay and wait 7-10 days from my money back. I will inform everyone of what a horrible company you are!!

Complaint: [redacted]
I am rejecting this response because:
Can anyone help me? the company said I would receive a refund check and I have not gotten anything! I have no clue what to do at this point. This company will not cooperate and the bank said they can no longer help me 
Regards,
[redacted]

To whom it may concern, Looking at Ms. [redacted]'s account, we see that there was a party kit that included the missing items Ms. [redacted] is referring to on the initial order, but as it was out of stock, it was removed from her order before the remainder shipped. The only items she was...

charged for were the table cover and balloon kit which totaled $24.97 with shipping. If Ms. [redacted] is seeing a charge for the initial full amount of the order, she would have to check with her bank, as we only charged her for the items shipped and the shipping cost. If the bank shows the full amount charged, her bank can contact our finance department to verify only $24.97 was charged. Thank you, [redacted]Customer ServiceBirthday In A Box

To whom it may concern, Thank you for shopping with us and we appreciate your business. We apologize the customer was missing 35 Peppa Pig pouches and issued a refund for the missing pouches on 7/21. We sincerely apologize for any inconvenience this may have caused.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. Can you provide me with your order number so we can research this matter. We sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. When the package is delivered on Tuesday you can refuse it or just return it back for a full refund. Also I can send you a return label electronical via email to process...

your return. We sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you that I was able to cancel the order. We apologize for any inconvenience this may have caused. See attachment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed the refund today for the desired amount of $3.99 for the damaged Birthday Princess Crown Felt Headband and the refund confirmation number is [redacted]....

Please allow 5-7 business days for the refund to reflect onto your account. See attachment and we sincerely apologize for any inconvenience this may have caused.

To whom it may concern, It looks like due to a technical issue at our warehouse, the billing address was used for the shipping as well. As the messages from our call center state the items were needed for an event that has already past, we have refunded the order in full. We apologize for the...

inconvenience, and thank Mr. Poovathumkel for pointing out our error so we can make the necessary adjustments to our system. The refund should be reflected in Mr. Poovathumkel's account in about 5-7 business days. Sincerely, [redacted]Customer Service RepresentativeBirthday In A Box

Revdex.com:
I did not give them wrong information I gave them zip code [redacted] which is [redacted] which is what I put as long as I get the refund I am happy to say that will satisfy me and ill be happy to say they wont have to

To whom it may concern,
 
After looking at Ms. [redacted]'s account, I see that initially there was an authorization for $77.55 and a second authorization for $0.04 as the total of the order was $77.59. This was done on 3/10 when the order was originally placed. Upon shipping, a...

second authorization was placed for the total amount of $77.59 that Ms. [redacted] saw reconciled in her account. When she called our call center, the supervisor informed her correctly that there wasn't a second charge, but just a second authorization. We apologize if this was done in a rude manner and as we record all calls, we are researching the archives to listen to the call and give the appropriate feedback to the supervisor. At this time, if the second authorization has not been released by Ms. [redacted]'s bank, she can have her bank contact our finance department to get an authorization release approval so Ms. [redacted]'s funds will no longer be held. We apologize for the inconvenience. 
Sincerely,
 
[redacted]
Customer Service Manager
Birthday In A Box
[redacted]

To whom it may concern, 
 
Thank you for shopping with and we really appreciate your business. 
255);">I'm sorry to hear you've had a bad experience with us. I wanted to inform you that we recently transitioned our database, software, and systems. The refund was processed in our new system but your order was linked to our old system. Our finance departyment manually processed a full refund and the refund usually takes 5-7 business days to reflect onto your account. We sincerely apologize for any inconvenience this may have caused.

To whom it may concern, 
 
I would like to inform you that I spoke to the customer today via phone and resolved the issue. We recently transitioned our database, software, and systems. The refund was processed in our new system but the customers order was linked to our old...

system. Our finance department has mailed a check for the desired amount of $84.31 and the customer will receive it this week. We sincerely apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:
 
The business did not address my concern. I still have yet to receive a call from their "escalation" department regarding where my order is. The response did not provide me with any insight as to where my merchandise is or even if they plan to still ship the items I ordered for my son's birthday party. Just another example of their poor customer service!
Regards,
[redacted]

To whom it may concern,
 
After reviewing Ms. [redacted]' account, it appears that her order was returned to our warehouse by FedEx as the order was addressed to another name at Ms. [redacted]' address. A refund was created by our warehouse on 7/26/16 when the order was received and it...

should take about 5-7 business days for the credit to appear in her account. We do apologize for any inconvenience.  
Kind Regards,
 
[redacted]
Customer Service
Birthday In A Box

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I just spoke to our finance department regarding this and they advised me that there was a delay with the checks being mailed and you should be receiving the check this week. They tracked down the check number [redacted] and verified it wasn't deposited and its still in transit. We apologize for any inconvenience this may have caused. If you have any additional questions or concerns, please contact me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]