Birthday in a Box

According to the UPS tracking *** the package was delivered to the warehouse todayAlso the refund was processed today and the refund confirmation number is ***, please see attachmentPlease allow 5-business days for the refund to reflect onto your account

I have again verified through our Chase bank account that this customer was only charged onceThe original authorization# *** in the amount of $from 2/7/has expiredOn 2/28/we obtained authorization# *** in the amount of $The customer can and should verify with her Financial Institution that this was a Pending AuthorizationHer Finance Institution is responsible for releasing these funds back into her accountWe have only received deposit from themAt this time, I ask that this matter be considered closed unless the customer has a bank statement showing POSTED transactions for our company, not a PENDING and a POSTED

To whom it may concern,
It looks like due to a technical issue at our warehouse, the billing address was used for the shipping as wellAs the messages from our call center state the items were needed for an event that has already past, we have refunded the order in fullWe
apologize for the inconvenience, and thank MrPoovathumkel for pointing out our error so we can make the necessary adjustments to our systemThe refund should be reflected in MrPoovathumkel's account in about 5-business days.
Sincerely,
*** ***
Customer Service Representative
Birthday In A Box

To whom it may concern, We have followed up with our warehouse and the carrier and verified that Ms*** package was mislabeledWe apologize for the inconvenience this has caused, and have issued a full refund for the orderPlease allow 5-business days for the refund to be reflected in
her account. Kind Regards, *** ***Customer ServiceBirthday In A Box

This customer has been refunded in full for the merchandise that was received incorrectly

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, we were not able to cancel your order as it was shipped already. Once your order has been submitted, it is processed automatically by our warehouse
for packaging and shipment preparationTherefore, once your order has been placed it cannot be canceledWe strongly recommend reviewing your order for accuracy prior to submitting itPlease advise the customer they can return the package for a refund. We sincerely apologize for any inconvenience this may have caused

The customer called us on 2/11/advising the hook was missing from the delivery and he wanted the missing hook to be overnighted to him for delivery on 2/12/The customer also emailed us via *** on 2/11/requesting the sameWe replied to the customer's email on 2/11/advising
that we can not overnight the delivery of this missing hook and asked if they preferred to be refunded. The customer replied on 2/11/asking that the Supv he spoke with return his callThe call was returned on 2/11/and at that time the customer declined the refund offer and stated they still wanted the hook and Ground shipping would be okOn 2/12/15, we emailed the customer regarding the reshipment of the hook and provided him with the Ground Delivery dateThe customer replied on 2/12/that the missing hook was needed on 2/12/and they were refunded on 2/12/We will not be able to refund the customer $as they have been refunded for the missing item

I excepted that they would give me a full refund of $within to business days well it is now been business days and I haven't received a dime let alone any of my items! Says that my case is closed and been resolved well know it hasn't been resolved because I haven't received any money of my refund as stated that they would send! So what needs to be done about this to get them to give me my refund because they have never gave me a refund! Is absolutely ridiculous and I have never in my life had somebody treat me this way and not send me any of my correct items and not give me a refund! This is insane! I would greatly appreciate if you could give me a response and let me know why I have not received a refund from them because I have waited long enough and it is now been business days! Please let me know something!

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI just spoke to our finance department regarding this and they advised me that there was a delay with the checks being mailed and you should be receiving the check this weekThey tracked down the check number *** and verified it wasn't deposited and its still in transitWe apologize for any inconvenience this may have causedIf you have any additional questions or concerns, please contact me

Good Afternoon, After looking at the tracking details of Mr***s order, we saw that his order was mis-routed to the incorrect post office for delivery twiceWe acknowledge that this is beyond Mr*** responsibility, and will refund the order in fullWe apologize for the
inconvenienceThe order was received by our warehouse and a partial refund was processed on 4/9/in the amount of $The remaining $should be reflected in Mr***s account in about 5-business daysAgain, we do apologize for the mix up. Sincerely, *** ***Customer ServiceBirthday In A Box***

To whom it may concern,
Thank you for shopping with us and we really appreciate your businessCan you provide me with your order number so we can research this matterWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI'm sorry that the representatives you spoke to were not helpfulI wanted to inform you we processed a full refundThe refunds usually takes
5-business days to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessWe sincerely apologize that the representatives that assisted the customer were not helpful. I wanted to inform you that I contacted the customer today and resolved
this matterAlso I placed a new order for the customer and applied the free shipping promo she originally hadWe are very happy we were able to come to a resolution and we apologize for any inconvenience this may have caused

Recently, we added an Address Verification System (AVS) to our checkout processSo, when an address is unable to be verified by our system, our system rejects the orderFrom what we understand right now, what may have happened is that your card information was approved, but the AVS rejected the
address or some other information that was providedSo, your bank statement may show the charges as pending, despite us not having any order information in our systemPlease rest assure that pending transaction is merely an authorization hold These pending charges will disappear within a few days once they register as not processedWe don't actually charge orders until they're shipped, so if no order was placed due to error, you will not be charged. We sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you were missing items and had a bad experience with usWe processed a full refund and the refund confirmation number is *** Please allow 5-business days for the refund to reflect onto your
account. We sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

As a one time courtesy we have refunded this customer in full although the information we were provided was incorrectThe refund should post to the customers account in 5-business days?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the refund for the desired amount and the refund confirmation number is *** Please allow 5-business days for the refund to reflect onto
your accountSee attachment and we sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, After reviewing Ms***' account, it appears that her order was returned to our warehouse by FedEx as the order was addressed to another name at Ms***' addressA refund was created by our warehouse on 7/26/when the order was received and it should take about
5-business days for the credit to appear in her accountWe do apologize for any inconvenience. Kind Regards, *** ***
Customer ServiceBirthday In A Box