Birthday in a Box

This site made planning a party for my son so easy! When I accidentally ordered the wrong party kit they helped me out and sent me the right one with days to spare before my son's birthday party.

I was charged for this purchase twice and twice on the the so call recharge date which one of those charges fell off too. I called Birthday in a Box three times and was told a refund was to be credited to my account within 5 -7 business day. Last time I call I was told sorry and that there was a authorization number it should have been charged backed. If birthday in box will check the last phone call I made it was being to send to corporate. If birthday in a box has a clinch in thier credit card system. They should not be re charging my card not once or twice again with out asking me. And if they over charge me the should re credit my card.  Or keep it on file like that to recharge!!!!

I used Birthday in a Box for my birthday party supplies and was so impressed with the selection and pricing! It was easy to order everything I needed since all the items are sorted by theme. It came surprisingly fast and I just loved all the variety. I know the party will be a big success now that we have everything we need.

Complaint: [redacted]
I am rejecting this response because:
Can anyone help me? the company said I would receive a refund check and I have not gotten anything! I have no clue what to do at this point. This company will not cooperate and the bank said they can no longer help me
 
Regards,
[redacted]

When the customer placed this order on 2/7/15, we received an authorization on the funds in the amount of $46.16. Due to a glitch with our Payment Processor, the funds were never transferred to us and the authorization hold expired. Once we were made aware of this payment issue, we authorized the...

funds again on 2/27/15 to obtain payment for the merchandise that the customer has received. The customer can verify with their bank that we never collected the funds for this order when it was originally placed.

To whom it may concern,
 
As Ms. [redacted] received solid yellow boxes in place of the tub printed boxes, we have created a full refund for the order and apologize for any inconvenience this has caused. We have referred this issue to our IT department and buyers to update the...

listing if a substitution has been made and thank Ms. [redacted] for her feedback. I do not know where Ms. [redacted] saw that crinkle paper is included as the listing of the product on our website does not indicate it is included, but regardless, a full refund should appear in her account in about 5-7 business days. 
Kind Regards,
 
[redacted]
Customer Service
Birthday In A Box

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I'm sorry that the representatives you spoke to were not helpful. I wanted to inform you we processed a full refund. The refunds...

usually takes 5-7 business days to reflect onto your account. We sincerely apologize for any inconvenience this may have caused.

ordered online, received product which was a costume and wrist of sleeve was hanging by thread, tags removed, original bag opened and part of costume was outside of bag in shipping box, called customer service told them I shouldn't have to pay for shipping and should receive full refund, they said they would put note on account not to charge shipping, sent product back and they still charged me shipping and only credited cost of costume