Blackhawk Network, Inc.

Initial Business Response /* (1000, 8, 2015/04/10) */
VIA Revdex.com WEBSITE
April 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 2, 2015, Mr*** had an unusually large tax refund posted to his accountThis caused our system to block his card account due to suspected fraudThe refund also exceeded the maximum $10,limit allowed on this type of prepaid cardIn order to approve an exception to this limit, multiple forms of documentation are required including a photo ID, Social Security card, and utility ***On March 4, 2015, Mr*** contacted our customer service for assistance and was advised that we needed this documentation in order to remove the block on his account
As of March 27, 2015, despite Mr***' statement, to the contrary, we still had not received the necessary documentsWe are sending the funds back to the IRS via checkWe have advised Mr*** to contact the IRS regarding his refund
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent over the requested documentsThis is not debatableI have the exact date and time of the fax of all those formsNevertheless, the company says they've sent the refund back to IRS and I *** follow up with them at this point
What is also not debatable is I'll never use PayPower for anything again

Initial Business Response /* (1000, 5, 2015/04/29) */
VIA Revdex.com WEBSITE
April 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 22, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
PayPower Visa Prepaid Card to which her tax refund was depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On March 11, 2015, Ms***'s taxes were filed through TaxACT and a PayPower Card was registered in her nameA tax refund posted to Ms***'s account on February 17, On February 23, 2015, Ms*** contacted us and requested that this account be cancelled since she had not requested the card
This appears to be a case of identity theftAs a result, this account has been closed and the funds from the tax refund have been sent back to the IRSWe suggest that Ms*** contact the IRS regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dates are all wrongMy name is not mrs.***!
I filed my taxes on jan and my refund was posted on feb XX XXXX
After march I called to close my account because I have not received the cardI gave your company more than months to return my money
As of today may X XXXX I have still not received my refund
Release my funds nowI dont care about your company growing interest on my moneyWhy dont you invest your money into the company and not clients funds
I need my money now
Final Business Response /* (4000, 14, 2015/05/26) */
VIA Revdex.com WEBSITE
May 26,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** 2nd Rebuttal
Dear Ms***,
On May 15, 2015, Blackhawk Network, Inc("Blackhawk") received a second rebuttal from *** *** with respect to our response to her first rebuttal
As previously stated, the tax refund was mailed back to the IRS on April 30, We no longer have the funds associated with this tax refundWe suggest that Ms*** direct any questions or concerns directly to the IRS in regards to this matterWe are unable to provide any additional assistance
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lol I just spoke with the IRS today 5/29/and the money was just Received by them tuesday 5/26/
Now I have to wait till the IRS process my return and send it through the mail
Another 4weeks I have to wait
Im thankful that the IRS has my money back
This company PAYPOWER was overseas and NEVER spoke proper english
I still want to let all the consumers know about my experience with this company
Fraudulent company from the beginning
Thanks to you I opened a bank account and *** never use a prepaid service
Your company promoted you *** get your money faster and in fact its taken months
Thank you paypower/blackhawk!
BEWARE THIS COMPANY IS A SCAM!

Initial Business Response /* (1000, 8, 2015/03/19) */
VIA Revdex.com WEBSITE
March 19,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On December 18, 2015, Mr*** attempted to complete a cash back transaction at a retail locationMr*** did not receive the cash because the merchant declined the transactionOn January 8, 2015, Mr*** contacted customer service to file a dispute for this transaction, since it had posted to his accountOn January 21, 2015, we received a completed dispute form from Mr***That same day, we sent Mr*** a letter requesting additional information that was needed to resolve this matterAs of February 22, 2015, we still had not received the requested information and were forced to close this caseWe sent another letter to Mr*** stating that no error was found and that the case had been resolved
On March 2, 2015, we received Mr***'s Revdex.com complaintWe further investigated this matter and were able to locate the missing credit in Visa's transaction portal, Visa Resolve OnlineThe credit was applied to Mr***'s account
Since this account has already been closed per Mr***'s request, we have processed two separate refunds on his behalfHe *** receive one check for the previous balance on his account of $and another for the credit of $from this failed transactionMr*** *** receive both checks within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Major problem with my blocked accountNo reason for them to block my accountI think they are making money by holding my funds and others interest freeIt seems to be their wide spread policyCustomer service said they would call me backThey did notAfter calling many times to get my funds releases, theh did not until I filed a complaint with the ***They then released my fundsThey need to be investigated

Initial Business Response /* (1000, 8, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 3, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to applying funds from her Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
Ms*** has experienced difficulties applying funds from a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On June 29, 2015, Ms*** purchased a Reloadit Pack and associated $to itOn July 6, 2015, the funds were successfully applied to a prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Packs to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 21, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On August 13, 2015, Ms*** purchased a Reloadit Pack and associated $to itMs*** states that she experienced difficulties applying the Pack to her prepaid card and accessing the websiteShe initially attempted to load the Pack to a prepaid card, but the load was rejected by the card company and the funds reversed back to the PackOn August 20, 2015, the funds were successfully applied to a different prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/05) */
VIA Revdex.com WEBSITE
March 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** **
Dear Ms***,
On March 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ** with respect to a refund
for Sears gift cards that he ordered on eBayBlackhawk fulfills these orders for eBay
On January 27, 2015, Mr** placed an order on eBay for two Sears gift cards, which were offered at a discountOn January 29, 2015, we received a request from eBay to cancel the orderPer eBay, Mr** was "found to be using multiple accounts to purchase more than the quantity limit on a subsidized daily deal item"
On March 3, 2015, we processed a refund for this order through PayPal
We consider this matter to be closedPlease, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
***
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
please do not shirk your responsibilityyou should refund the customer right away for any reasonsbecause you did not delivered products to customer

Initial Business Response /* (1000, 14, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On October 7, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On October 3, 2015, Ms*** purchased a Reloadit Pack and associated $to itShe attempted to load the Pack to her prepaid card for several days with no successOn October 6, 2015, Ms*** contacted us via emailThat same day, we contacted her prepaid card company and manually loaded the money to her cardThey confirmed that the Pack was successfully applied that day, We immediately notified Ms*** that this matter had been resolvedWe apologize for any inconvenience or delay that Ms*** may have experienced
Since the money from the Reloadit Pack was credited properly to Ms***'s prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/08/05) */
VIA Revdex.com WEBSITE
July 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 6, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with
respect to the use of his PayPower Travel Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
We apologize for any inconvenience that Mr*** and his daughter may have experiencedWe also apologize for any miscommunication on our partIn order to comply with sanctions put in place by the Office of Foreign Assets Control (OFAC), an agency of the U.S Department of the Treasury that administers and enforces economic and trade sanctions based on U.Sforeign policy and national security goals, there are countries with which we are prohibited from doing businessBy abiding by these prohibitions, we are committed to fight fraud, money laundering, and terrorist financing
Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apology accepted but with hopes that their customer service staff *** no longer mislead customers

Initial Business Response /* (1000, 8, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 23, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to applying
funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
Mr*** states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMr*** states in his complaint that he was unable to access his funds and has experienced this on several occasions
Most recently, on June 21, 2015, Mr*** purchased a Reloadit Pack and associated $to itMr***'s Pack was successfully applied to his prepaid card the following day.We have contacted Mr*** and confirmed that there are no further issues at this time
We apologize for any inconvenience that Mr*** has experiencedWe appreciate Mr***'s feedbackThere are other ways in which money may be added to prepaid cardsWe suggest that Mr*** refer to his prepaid card's website for further details so that he may find the method that best suits his needs
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/08/05) */
VIA Revdex.com WEBSITE
July 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 6, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect
to the use of his PayPower Travel Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
We apologize for any inconvenience that Mr*** and his daughter may have experiencedWe also apologize for any miscommunication on our partIn order to comply with sanctions put in place by the Office of Foreign Assets Control (OFAC), an agency of the U.S Department of the Treasury that administers and enforces economic and trade sanctions based on U.Sforeign policy and national security goals, there are countries with which we are prohibited from doing businessBy abiding by these prohibitions, we are committed to fight fraud, money laundering, and terrorist financing
Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 11, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apology accepted but with hopes that their customer service staff *** no longer mislead customers

VIA Revdex.com WEBSITE
August 18,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On July 31, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to a $OmniCard
Visa. OmniCard, a Blackhawk brand, manages the program that fulfills this card type on behalf of the issuer and sponsor bank, MetaBank
Mr*** received an OmniCard Visa that was loaded with $on March 4, 2016. Mr*** activated this card on July 28, so that he could use it for online purchases. Mr*** attempted to use the card to make a payment on *** for $11.99. These attempts were unsuccessful because the amount exceeded the value of the card and because these types of cards cannot be used for recurring payments or subscriptions, since they cannot be reloaded
On July 31, 2017, Mr*** was successful in completing a transaction on Facebook for $3.83. Mr*** may use the remaining balance on the card prior to the card’s expiration in March of 2018. As a courtesy to Mr*** for any inconvenience, we are issuing him a check for $10. The check will be mailed by the end of next week. It generally takes 7-business days for the card to be received once it is sent. It will arrive in a “postcard” style format. We have provided this information to Mr*** along with a copy of a sample check so that he know what to expect
Our attempts to contact Mr*** were to assist him with a matter for which he had contacted usThey were not for telemarketing or other unsolicited purposes. In addition, the calls were made by an actual individual, not by an automated dialerThus, the Telephone Consumer Protection Act (“TCPA”) does not applyThe FTC and state “Do Not Call” lists likewise do not apply to customer service calls that are made in response to a complaint. We apologize for any disturbance that this may have caused Mr***, but our attempts to contact him were a result of our attempts to resolve issues with his card that he had brought to our attention. As a result, we are unable to offer any additional compensation
Accordingly, we consider this matter closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist

Initial Business Response /* (1000, 8, 2015/12/04) */
VIA Revdex.com WEBSITE
December 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 9, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect
to a block on a PayPower Visa Prepaid card that is registered in his mother's nameBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On October 23, 2015, after several attempts to register a PayPower card, Mr***'s mother's account was blocked due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedThat same day, Mr*** contacted customer service to inquire on the status of her accountWe explained to him that the account had been blocked and to send in documentation that proves that he has Power of Attorney in regards to her affairsOn October 30, 2015, we received the requested documentation and forwarded it to our legal departmentOn November 6, 2015, we received approval from our Legal team to unblock the cardThat same day, the card was unblocked and the customer was notified of thisSince that time, the customer has used the card numerous times to make purchases at local retailersWe apologize for any inconvenience or delay that Mr*** may have experienced, but it resulted from our attempt to protect his mother and her account
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Complaint: ***I am rejecting this response because:
The card was in my ownership since day one that I received itHow it was used is a question to the Blackhawk, the seller
Whoever sold this card to Blackhawk who in turn sold it to me
still had all the information about this card
Blackhawk should have safeguarded the card's information if they wanted to resell it to their customers.If for any reason that the card was used without customer's knowledge, Blackhawk should reimburse the customers for any loss
Without accepting responsibility and reimbursing the customer for their loss shows what kind of business Blackhawk is
Customers should be aware if Blackhawk, DBA giftcards.comSincerely,*** *** ***

Initial Business Response /* (1000, 9, 2015/06/08) */
VIA Revdex.com WEBSITE
June 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 19, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to an
alleged unauthorized charge on her Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On October 1, 2014, Ms*** purchased her $gift cardOn December 11, 2014, Ms*** contacted customer serviceShe indicated that on October 11, 2014, she attempted to make a transaction at Walmart in ***for $500, but that transaction was declinedShe wanted to dispute the declined transaction
Our account records indicate that a $purchase was indeed made at Walmart in ***on October 11, Perhaps Ms*** tried to make a second purchase that was declinedIn any event, given Ms***'s statements about attempting to use the card at Walmart in ***, ***., we believe she made the purchase for $and thus obtained full value for her cardHer dispute was therefore resolved against her, and we *** not be providing her with additional money
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the response indicates that they consider the matter closed, I am still working with Blackhawk Network and provided additional documentation in order to reopen the investigationI did not make any $purchase with the gift card
Final Business Response /* (1000, 15, 2015/07/15) */
***Document Attached***
VIA Revdex.com WEBSITE
July 15,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 26, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to her original complaint
Since we did receive further documentation from Ms***, the investigation was reopenedOn June 15, 2015, the case was resolved in Ms***'s favor and a credit of $was applied to her accountWe have issued a replacement card that she should receive in 7-business daysShe *** be able to use the car (once activated) anywhere that Visa Debit is accepted within the United States
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 17, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the credit applied to my account and I look forward to receiving the replacement cardThank you

Initial Business Response /* (1000, 8, 2015/04/14) */
VIA Revdex.com WEBSITE
April 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 26, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a block
on his PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
Federal law requires us to obtain, verify and record information pertaining to a person's identityThis includes first name and last name, verifiable U.Sstreet address (no P.OBoxes), date of birth, Social Security Number and other information that will allow us to reasonably identify a personThis requirement helps to prevent the card from being used for illegal purposes
On March 17, 2015, this customer filed taxes through TaxAct and registered for a PayPower cardWe placed a block on the card, because we could not verify the customer's identity without additional informationOn March 25, 2015, the customer contacted customer service to have the block removedOur representative explained that the issue would be escalated to our Risk Department and someone would be in contact
We attempted to contact the customer, but were unable reach them or leave a message
Since the cardholder's identity could not be completely verified at the time of registration, the tax refund was never applied to a PayPower accountWhen a customer obtains a card through TaxAct, the fee for obtaining the card is deducted from the refund amount after it posts to the cardThis fee was never charged, since the refund never postedWe suggest that the customer contact the IRS and make arrangements to receive his money
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
***
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable due to I never received a call and why is it that a phone number is given but no information can be given to you until business days after contacting it regarding this cardThat's absurd ,also, when preparing taxes its a verification process you go through before they even approve you for the card if the name on the card matched the name of the tax return social security number matches what else is there to verify? The address matches if not I would not have received the card to try to activate it
Final Business Response /* (4000, 12, 2015/04/23) */
VIA Revdex.com WEBSITE
April 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On April 16, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** with respect to our response to the original complaint
Our customer service agents are not given in-depth knowledge of our customer's accountsWe have different departments with various access levels for our customers' securityWe also have fraud detection systems in place to protect our customers and their accountsNo fraud detection system is perfectIn this case, we received an alert on the customer's account upon registration which required further authentication
The tax refund that the customer filed was never applied to this accountAny further communication regarding this should be directed to the IRSWe apologize for any inconvenience
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
***
***@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/09/24) */
***Document Attached***
VIA Revdex.com WEBSITE
September 24,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 25, 2015, Blackhawk Network, Inc("Blackhawk") received a
complaint from *** *** with respect to two Visa Gift cardsBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
We apologize for any inconvenience that Ms*** may have experiencedOur Visa Gift cards are valid anywhere that Visa Debit is accepted within the United StatesWe have reached out to Ms*** on several occasions and requested the card numbers so that we would be able to assist herWe have not received a response from herWe are unable to assist without this information
Unless we receive card information from Ms***, we *** consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
May 26,
Revdex.com
Complaint Case: ***
RE: *** *** Rebuttal
Dear *** *.,
On May 24, 2017, we received a rebuttal response from *** *** in regards to our response to her original complaint
We have confirmed with our Disputes team that all documentation has been received. They have informed me that a voicemail message was left for Ms*** on May 18, advising her of this. A chargeback was filed on May 12, for Ms***’s dispute. The merchant has until June 27, to provide a response. Once a response is received, then Ms*** will be contacted and advised of the resolution. If the case is resolved in her favor, then the credit would be applied at that time
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 10, 2015/07/02) */
***Document Attached***
VIA Revdex.com WEBSITE
June 26,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 28, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to five Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On January 31, 2015, Ms*** purchased five Reloadit Packs and provided the Pack information to a fraudsterShortly thereafter, she suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsIt generally takes between 20-business days to receive a refund checkWe have processed a refund for the full amount of $The check was sent on May 28, Ms*** should receive the check within a week
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/08/17) */
***Document Attached***
VIA Revdex.com WEBSITE
August 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to the closure of his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf the issuer, MetaBank
On July 15, 2015, Mr***'s account was closed because of suspicious transaction patternsPer the terms and conditions of Mr***'s card:
We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law
Mr***'s account showed numerous loads from Reloadit Packs purchased all across the country, followed by ATM withdrawals and transactions at the local post officeThis is highly unusual activity and often indicates that the card is being used fraudulentlyWe do not believe Mr*** used his account to perpetrate fraudWe suspect, however, that Mr*** is using his account for business purposes, which is in direct violation of the Terms and Conditions of the card:
Your card account is for personal, family, or household purposes; it may not be used for business purposes
Mr*** has one other PayPower accounts with similar activityBoth accounts have been closedA refund for the full remaining balance of each account *** be issued to Mr***He should receive the checks by the end of the month
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com