Blackhawk Network, Inc.

Initial Business Response /* (1000, 8, 2015/04/08) */
VIA Revdex.com WEBSITE
April 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms.***,
On March 19, 2015, Blackhawk Network, Increceived a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On March 15, 2015, Mr*** purchased a Reloadit PackOn March 17, 2015, Mr*** attempted to create a safe at www.reloadit.comThe safe allows our Reloadit customers to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudUnfortunately, Mr*** was unable to create a safeCurrently, the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid cardSince Mr*** was unable to create the safe, he has requested a refund for his Reloadit Pack
We apologize for any inconvenience that Mr*** has experiencedWe have processed a refund for his PackHe should receive a check for the full amount of the Pack within days
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
May 12,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On April 28, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to a block on a Visa Gift card.
Blackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 31, 2017, Mr*** processed a transaction credit in the amount of $to his Visa Gift cardThis refund/credit caused the balance of the gift card to exceed the initial value of the card. When this happens, our system automatically blocks the card due to suspected fraud (a common fraud scheme is to post phony refunds to a gift card and then withdraw the money before the fraud is discovered)
Although Mr*** has requested that two transactions be reversed, we were only able to find one authorization in the amount of $that posted to his account. We have reviewed his case and have unblocked the card. The current balance is $557.52. We have attached a copy of the transaction statement so that the credit and balance may be reviewed. Mr*** may charge the amount of the credit at the same establishment, since he claims that the transaction was meant as just a “test”. This would ensure that the funds were returned to them. At this time, the funds are available for use on the card. We apologize for any delay or inconvenience that Mr*** may have experienced.
At this time, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to a block on her T-Mobile Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank
We apologize for the negative experience Ms*** had, but her inconvenience resulted from our attempt to protect her and her account
On October 29, 2015, Ms*** had an unusually large credit post to her accountThe amount of the credit exceeded the maximum allotted value of the card accountThis caused our system to block her card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedThat same day, MsBrown contacted customer service to check on the status of her accountWe explained to her that there was a block on her accountThe agent informed MsBrown that the issue would be escalated to our Risk Department and someone would be in contact with her
On October 30, 2015, our Risk department unblocked Ms***' accountAs a courtesy, we reversed fees on Ms***' account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

"TEXT-DECORATION: none">
VIA Revdex.com WEBSITE
April 8,
Revdex.com
Complaint Case: ***
RE: A*** ***
Dear *** ***
On March 15, 2016, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to a replacement for her T-Mobile Visa Prepaid Card. Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank
On February 27, 2016, *** *** contacted us to report her card as lost/stolen. We shipped a replacement card via standard delivery that same day. It normally takes 7-business days for the card to be delivered. On March 11, 2016, *** *** contacted customer service to request a replacement card since she never received the original card that was sent. A replacement card was expedited to her at no charge due to the inconvenience. She was informed that it normally takes 3-business days for delivery.
On March 16, 2016, *** *** received her card and has since used her card to make purchases at retail locations and to withdraw funds at ATMs without any further issues. Since it took a total of business days for *** *** to receive her card, we have reversed fees on *** *** account for a total credit of $44. We apologize for any delay or inconvenience that *** *** may have experienced
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
***, NV
***
***

Initial Business Response /* (1000, 8, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 5, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to an
unauthorized transaction on his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Mr*** disputed a transaction that had not been refunded even though he claims that he had returned the merchandiseOn June 18, 2015, we were able to resolve this matter in Mr***'s favorA credit in the amount of $has been posted to his account
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/04/29) */
VIA Revdex.com WEBSITE
April 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to four PayPower Visa Prepaid Cards that she purchased as a result of a scamThree cards were loaded with $500; one card was loaded with $Blackhawk is the program manager for these cards on behalf of the issue, MetaBank
On February 12, 2015, Ms*** contacted customer service to report the scamOne of the cards (for $500) had been totally redeemed by the fraudsterWe are unable to process a refund for this card, since we do not have the funds for this cardWe mailed Ms*** a refund check for $on April 20, She should receive it by the end of the monthShe *** receive another check for $shortly thereafter, for a total refund of $1,
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 29, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from a Reloadit Pack via www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On June 25, 2015, Ms*** purchased a Reloadit Packand associated $to itShe attempted to establish a Reloadit safe at www.reloadit.com, but was unable to do soThe safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraud
We apologize for any inconvenience or delay that Ms*** experiencedWe were able to reach out to her prepaid card company and ensure that the funds were loaded to her cardThey confirmed that the Pack was successfully applied on June 30, That same day, we confirmed with Ms*** that her prepaid card's balance included the $
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Ordered gift card on 07/12/with one day shippingIt is now 07/16/and still haven't received my two gift cardsAccording to their site "Orders placed before 5PM EST will be shipped the following business day" but when I called for assistant I was told it is wrong and they are in the process of changing thisThe lady said my card has already shipped and should arrive 07/22/which does not make sense if I paid for one day shippingDO NOT BUY FROM THEM

Initial Business Response /* (1000, 15, 2015/05/15) */
***Document Attached***
VIA Revdex.com WEBSITE
May 15,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 17, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a block on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
Mr*** complained about his failure to receive credit for a refund he tried to post to his cardAs set forth below, we are still investigating whether Mr*** is entitled to this refund or whether his claim is fraudulentIf we determine that his claim is not fraudulent, we *** send him a check for the amount of the refund
Mr*** states that he purchased a computer from Lenovo that he later returnedAlthough he purchased the computer with another payment method, he attempted to place the return on his T-Mobile Prepaid Card., which at that point had a zero balanceHe states that someone from our customer service team told him that he could have the credit posted to the T-Mobile card, even though he did not use that card to make the original purchaseWe have no record of this conversationAlthough this sort of refund is theoretically possible, it is not a good practice (and most merchants *** not do it) because it *** generally be flagged as suspected fraud
On April 6, 2015, a credit for $1,from Lenovo posted to the accountThat same day, our fraud detection system flagged this as likely fraud and blocked the accountOn April 8, 2015, Mr*** contacted us to unblock his cardHe was asked to send in documentation to verify his identity so that this matter could be resolvedWe never received the documentationThe next day, on April 9, 2015, Mr*** called customer service and told us that he would not send in the documentation and wanted a refund insteadSince he refused to send us the documentation, we promptly closed the account for suspected fraud.We cannot reopen it
We still suspect fraud on this accountHowever, we are in contact with Lenovo to determine (i) if this refund was legitimate and (ii) if so, whether Lenovo has provided Mr*** with a refund through other meansIf the refund was legitimate and Mr*** has not received a refund from Lenovo, we *** mail him a check for $1,We believe we should have our investigation completed very soon
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 17, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a complete and 100% lieThis company also handles PAYPAL and I think everyone who has dealt with them knows that they *** FIND EVERY EXCUSE TO HOLD YOU MONEY TO MAKE INTEREST ON THE FUNDS
I was told the funds would be released and to go down to my bank and withdrawlI tried with them on the phone and no luckThats where the fun beganI was then asked to send them A photo copy of MY LICENSE , A COPY OF THE INVOICE, and A PHOTO OF THE CARDI did immediately that nightI had also asked that they send me a formal email requesting the documentsTHEY WOULD NOT UNDER ANY CIRCUMSTANCES SEND ME AN EMAILThey don't want any type of paper trail
The next day I get a call from "***" from the risk departmentHe is now telling me that the documentation that they requested was not enought and wanted the original invoice with the original persons name that I had purchased it from with the charges and billing informationWhy? I don't know because I sent them an actual shipping invoiceOk, so I had to ask the person(whom I do not know personally, if it was ok to send them this) FineNow I had to call Lenovo back and get them to send me the documentationDONENow I forward all of this information to "***" from Risk ManagementNow I felt ok to send this because he told me he was in *** Not true, I found out he was located in *** *** *** ***
Now I get *** off at him for lying to me and having me send all of this personal information to a foreign countryHe threatens me and tells me he knows where I live now!!!!!!!!
He then informs me that he could not have released the funds anyway because the original card was not the one that funds were going back onTHEY TOLD ME I COULD DO ITI OWN A MERCHANT SERVICES COMPANY AND WOULD NOT HAVE WASTED THE TIME WITH THEIR BS
I had to call back over timesI heard that the funds were gonePERIOD"For recovery?" WTF? Then given different case numbers, then, they had on card but would not give backJUST MAKING STUFF UP AS THEY WENT ALONGNow days later they are telling me that it was approved for refund and would take another daysThat was on the 11th
Oh, to addLenovo called them on way and they *** just told him to bad!
THIS COMPANY IS A CROCK! Not one thing they have said was trueJust call them and find outAsk them to send you an email in any type of litigation
This money had to be used to buy a new laptop for workNot to make them interest and hold it for daysWHAT A NIGHTMAREDO NOT GIVE THIS COMPANY ANY MONEY!!!!

Initial Business Response /* (1000, 8, 2015/04/20) */
VIA Revdex.com WEBSITE
April 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
MoneyGram load that she made to a PayPower Prepaid Visa CardBlackhawk is the program manager for some PayPower cards on behalf of the issuer, MetaBankBlackhawk's affiliate, Blackhawk Network California, Incis the program manager for other PayPower cards on behalf of the issuer, The Bancorp BankUnfortunately, Ms*** was a fraud victim, and we are unable to help her
On March 31, 2015, Ms*** received a call from someone (a fraudster) requesting money to process a federal grant for $7,She was asked to send $via MoneyGram to a PayPower card in order to obtain the grantShe sent the money at 1:pm (ET)MoneyGram immediately loaded the money to the card number provided by Ms***That card number was associated with an account that had been taken over by fraudsters as a result of identity theftThe fraudsters spent the money Ms*** transferred in about an hour
It is unfortunate that Ms*** fell victim to this fraud schemeNevertheless, we played no part in the fraud, and we do not have the money that Ms*** paid to the fraudsterAccordingly, we are unable to provide a refundWe suggest that Ms*** file a police report regarding this matterWe *** assist law enforcement agencies in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
A tax refund posted to Mr***'s account on August 17, That same day, our fraud detection systems flagged this as likely fraud and blocked Mr***'s account pending additional verification
On August 27, 2015, our Risk Department attempted to verify Mr***'s identityWe were unable to properly authenticate Mr***This account has been closed and we are sending the funds back to the IRS via checkWe suggest Mr*** contact the IRS regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: ***
RE: *** *** *** Rebuttal
Dear *** ***,
On September 28, 2016, Blackhawk Network, Inc(“Blackhawk”) received a rebuttal from *** *** *** with respect to our response to his original complaint
We do not buy our gift cards from other distributors. We work with our card partners and create and distribute cards for them through our various business channels. Blackhawk is unable to reimburse customers for any loss because it is the customer’s responsibility to safeguard the gift cards and treat them like cash. We are unable to verify that the card was not used by *** *** in the two years that the card has been in his possession. We apologize for any inconvenience
We consider this matter to be closed. Please, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
***

Revdex.com:I will not get into a pissing match with them with regard to the fact that I submitted that paperwork on several occasions and requested on several occasions an update without a response I will keep an eye out for the refund as outlined in the response thank you very much for all your assistance. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2015/08/04) */
VIA Revdex.com WEBSITE
August 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a block on his
T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank
On June 25, 2015, Mr***'s account was blocked because of suspicious transaction patternsWhen Mr*** spoke to our Risk Department, we explained that he needed to discontinue the types of transactions that had been prevalent on his accountMr*** then requested a refund for the remaining balance on his account
It normally takes about business days to receive a refundWe have issued a check for the remaining balance on Mr***'s accountHe should receive the check within 7-days
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2016/01/26) */
VIA Revdex.com WEBSITE
January 26,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 13, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from ***
*** with respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com Blackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On January 11, 2016, Ms*** purchased a Reloadit Pack which she placed in her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a brief card validation period for each new prepaid card that is added to the safeOn January 11, 2016, Ms*** created a safe and added a Reloadit Pack and prepaid cardShe was unable to access her funds immediately due to our security features that are in place to protect our customers from fraud, but after the card validation period expired, Ms*** was able to successfully load her prepaid cardWe apologize for any inconvenience, but these measures are necessary to protect our customers from fraud
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/06/09) */
VIA Revdex.com WEBSITE
June 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On February 3, 2015, Mr*** contacted customer serviceHe stated that his wife had purchased a $gift card on January 18, When Mr*** tried to use the card, he discovered that there was only $left on the cardA $purchase from Walmart had been made on January 19,
We asked Mr*** to provide a completed dispute form, a copy of the front and back of the card, the activation slip and a bank statement showing the purchase
Mr*** provided the form, the copies of the card, and the activation slip, but failed to provide a copy of the bank statementNevertheless, as a courtesy, we credited Mr***'s Visa Gift card with the disputed amount of $on June 5, Mr*** may now use his card to spend the available balance
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

VIA Revdex.com WEBSITE
September 13,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On August 29, 2016, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to his attempts to place an order on www.giftcards***. This website is operated by Blackhawk Network, Inc
GiftCards*** uses a multi-layered fraud-screening approach to review every consumer order it receivesThis approach involves inputs from several third parties that provide specialized fraud-screening services, as well as, a variety of internal proceduresThe company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent ordersLike other companies, GiftCards*** never shares any details of its fraud screening approach with any customers who have had their orders rejectedWe understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal informationWhile we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impactedWe apologize for any inconvenience that *** *** may have experienced
Accordingly, we consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
***

Initial Business Response /* (1000, 8, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On May 23, 2015, Ms*** purchased a Reloadit Pack and associated $to itOn May 26, 2015, Ms*** added the Pack to her Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudUnfortunately, Ms*** had difficulty applying the Pack to her prepaid card within her safeSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms*** requested a refund for her Reloadit Pack
We apologize for any inconvenience that Mr*** has experiencedWe have processed a refund for $The check was mailed to Ms*** on June 17, She should receive it within two weeksWe *** send a refund for the $purchase fee separatelyMs*** should receive it within a month
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The matter has been resolved I've received my refund..Thank you

Initial Business Response /* (1000, 5, 2015/05/08) */
VIA Revdex.com WEBSITE
May 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 1, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***with
respect to a PayPower Visa Prepaid Card to which his tax refund was depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On March 19, 2015, Mr***'s taxes were filed through TaxACT and a PayPower Card was registered in his nameA tax refund posted to Mr***'s account on March 30, That same day, our fraud detection system flagged this account as suspected fraud, so we placed a block on the cardOn April 1, 2015, Mr.*** contacted customer service to have the block removedHe was transferred to our Risk department to verify his identityUnfortunately, Mr*** was not able to pass *** identity verification questions
Since we were unable to successfully identify Mr***, we have sent the funds back to the IRSMr*** should contact the IRS regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did contact the company on April 6th They did transfer me to another deptAnd I was asked numerous questions regarding my address from my childhood, and a question regarding a man MY SISTER was married to in for a very short timeAnd what state he lives in nowThose have nothing to do with me and who I amThey also then didn't send my refund back to the irs, for over a month and actually, I still haven't heard from the irs stating they received the direct deposit backthey held my money and collected interest on it and only moved the process along when I spoke with them numerous times and contacted the Revdex.com
Final Business Response /* (4000, 18, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***2nd Rebuttal
Dear Ms***,
On May 14, 2015, Blackhawk Network, Inc("Blackhawk") received a second rebuttal from *** ***with respect to our response to his rebuttal
Mr***'s funds were sent back to the IRS on May 7, The IRS cashed this check on May 21, We are unable to assist any further as we no longer have this moneyMr*** *** need to address any questions or concerns with the IRS directly
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 20, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to the irs, who is saying they have never received a check from themI asked for proof that the document was sent, and they told me no, they could not do thatthis place scams ppl out of their money, it's all over the internetplz ask them to send you proof they sent said check and the irs cashed it

Initial Business Response /* (1000, 8, 2015/10/05) */
VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On September 14, 2015, "Reloadit" received a complaint from *** *** with respect to a Reloadit Pack
"Reloadit" is a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On September 2, 2015, Mr*** purchased a Reloadit Pack and associated $to itUnfortunately, Mr*** was unable to apply the Pack to his prepaid card via www.reloadit.com because he did not pass *** Identity Verification (IDV) process at the time he registered his cardWhen a customer fails to pass *** the customer may spend down the remaining funds on the card, but cannot take full advantage of the benefits of a prepaid card including reloading funds on the cardOn September 11, 2015, Mr*** contacted us and requested a refund, since he was unable to use the Pack
We apologize for any inconvenience or delay that Mr*** has experiencedWe have processed a refund for the full amount of his Reloadit Pack including the purchase feeHe should receive it soon, if he has not already done so
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept based on receiving my full refundOf course, it was promptly refunded only after this company being contacted by the Revdex.com with a formal complaintTheir response completely eliminates the reality of what this customer had to go through prior to filing a complaint, as a last resortYes, my identification could not be "verified" for whatever reason, and yes I was unable to access the funds for that stated purposeHowever, what their response fails to even mention is the fact that their website continuously gave error messages, for days and days, and the several customer service reps I was forced to contact at considerable inconvenience to me, were less than helpful...to be kindTheir was absolutely no way, other than waiting for over a month to receive my refundI had reviewed many online complaints, also with the Revdex.com, that mirrored my issues and nothing seems to have been done about this at allIf their initial response would have been similar to what I rec'd after being forced to file a complaint with the Revdex.com, which I have never had to do before this experience, I would have been more than understanding and no problemI would caution anyone, everyone, who may purchase this product to have a backup in place, as it is extremely difficult to pay bills with a useless cardTo be fair, the card worked fine with my initial purchase amount, however, forget about using one of these 'reloadit' products with any confidence it *** workThanks for the refund though