Blackhawk Network, Inc.

Initial Business Response /* (1000, 11, 2015/11/06) */
***Document Attached***
VIA Revdex.com WEBSITE
November 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On October 12, 2015, Blackhawk Network Inc("Blackhawk") received a complaint
from *** *** with respect to five T-Mobile Prepaid Visa CardsBlackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank
On August 8, 2015, Ms*** purchased five T-Mobile Visa Prepaid cards and loaded $to each at the point of saleOn August 11, 2015, Ms*** attempted to register two of her cards, but failed identity verification on bothA cardholder cannot load additional money to these cards until the cards have been successfully registered (including passing *** verification)This is a requirement of federal law
Ms*** could have spent down the funds on these cards by using them anywhere in the United States that Visa Debit is acceptedShe chose not to use the cards in this manner and refused to attempt to register the other three cardsOn September 22, 2015, Ms*** requested a refund for all five cards
We apologize for any inconvenience that Ms*** has experiencedOn October 8, 2015, we processed a refund for all five of Ms***'s cardsAlthough it generally takes about business days to receive a refund check, a check was issued on October 9, Ms*** has received and cashed this check
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/04/01) */
VIA Revdex.com WEBSITE
April 1,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 17, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Visa Gift cardBlackhawk is the program manager for this card on behalf of the issue, MetaBank
We apologize for any inconvenience Ms*** experienced as a result of not having her Visa Gift card to access her funds
On February 18, 2015, a replacement card was sent to Ms*** per her requestWe sent her card via standard delivery that same dayIt normally takes 7-business days for the card to be deliveredMs*** did not receive the card we sent, so we sent a replacement via expedited shippingOn March 20, 2015, Ms*** received the replacement card and has since used her card to make purchases at retail locations without any further issues
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On October 7, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
two disputed transactions on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On August 21, 2015, Ms*** disputed two transactions because she claimed that the company that she had paid had scammed herShe stated that they did not deliver on their promisesWe requested documentation and further information from herSince Ms*** failed to provide this, the disputes were resolved as "no error found"Since the timeframe to process a chargeback has passed, we *** uphold the decisions made on these cases
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/03/06) */
VIA Revdex.com WEBSITE
March 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to a PayPower Visa Prepaid Card to which she opted to have her tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
We apologize for any inconvenience Ms*** experienced as a result of not having her PayPower card to access her tax refund
On February 5, 2015, Ms*** filed her taxes through TaxACT and registered for a PayPower cardWe sent her card via standard delivery that same dayIt normally takes 7-business days for the card to be deliveredMs*** did not receive the card we sent, so we sent a replacementOn March 2, 2015, Ms*** received the replacement card and has since used her card to make purchases at retail locations without any further issuesSince it took a total of business days for Ms*** to receive her card, we have reversed fees on Ms***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On September 5, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to an order that was
cancelled that he placed on www.giftcardstore.ca. This website is operated by Blackhawk
Mr*** placed an order on September 2, 2017, for a $Old Navy egift card. Most orders are delivered within hours; however, it may take up to hours from the time of purchase to review the order. On September 4, 2017, Mr*** contacted us to request that the order be cancelled since he had not received the card via email
Since Mr*** order had not been sent, we were able to successfully cancel the order on September 6, 2017. When an order is submitted, the customer’s credit card is authorized for the amount of the purchase to ensure that funds are available. We do not charge our customers until their order ships or is sent electronically. If an order is cancelled prior to being shipped, then the customer will not be charged. It may take seven to ten days for the authorization hold to be removed. Mr*** has not been charged for this order
We apologize for any delay or inconvenience that Mr*** may have experienced
Accordingly, we consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
*** ***

Dear Ms***,
On March 22, 2016, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to her dissatisfaction with the registration process associated with a PayPower Visa Prepaid Card and her inability to access her account online.
Blackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 18, 2016, *** *** purchased a PayPower Visa Prepaid Card and loaded $on it. That same day, she attempted to activate and register the card. Unfortunately, *** *** did not pass the Identity Verification (IDV) at the time of registration. As a result, *** *** was unable to create an online account, reload the card, or withdraw funds from an ATM. *** *** has made two transactions that left a remaining balance of $on the card.
We apologize for any inconvenience that *** *** may have experienced. Unfortunately, there is no way to change a card’s status once a customer has failed IDV
Since *** *** has spent all of the funds on his card, we consider this matter to be resolved. Please reach out to us with any further questions

Initial Business Response /* (1000, 8, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***,
On June 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
*** with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On June 19, 2015, Ms*** purchased a Reloadit Pack and associated $with the Pack at 11:am (ET)
Unfortunately, Ms.*** appears to have been the victim of a cloned siteShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMs*** did not create a safe and instead was asked to provide the time at which the Pack was purchased and was given a timeframe for when the funds would show up on her prepaid cardThe actual Reloadit site never provides an amount of time before funds *** be availableWe know that a number of cloned sites have used a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack
When Ms*** entered her Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on her Pack to a prepaid card they controlledBy the time Ms*** realized that the funds were not on her card, the fraudsters had done just thatThe Reloadit Pack was stored in someone else's Safe (one established by a fraudster), and the funds were loaded to a third party prepaid card on June 20, 2015; more than four hours before Ms*** contacted us
Unfortunately, we cannot provide a refund to Ms*** because she gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/24) */
Final Business Response /* (4000, 14, 2015/08/12) */
***Document Attached***
VIA Revdex.com WEBSITE
August 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** *** Rebuttal
Dear Ms***,
On July 27, 2015, we received a rebuttal from *** *** *** with respect to our response to her original complaint
We are sorry that Ms*** was a victim of a cloned siteUnfortunately, we do not have any way of preventing fraudsters from creating these sitesWe continue to contact these sites' hosts to request that the sites be taken down as soon as we are made aware of themWe are unable to provide a refund because the funds are no longer availableWe *** work with law enforcement regarding this matter in order to assist with the apprehension of the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are saying that their site requires that you provide an e-mail address the site WWW.ReLoadit.com that I went on did require an e-mail address and I was even sent an e-mail that a safe was set upNow according to their response I should have known better and basically I am stupid for going to a fake and should file a police ReportWell I want this company to know that I am not a stupid person and I did file a Police Report w/ the Baltimore City Police DeptAnd now I intend to file a Police Report against this company for theftIt is my contention that this was done within this company as I have read other complaints on the internet from other consumers with major complaints against this companyIn regards to the way they responded to my issue I was treated very poorly and spoke to in a manner that I was just stupid and oh well that's to bad for meIt is not my fault their site is not secured and that is why I believe that this was done internallyI feel this company at the very least owes me a refund and a public apologyPeople can go on line and see the many complaints against this company I am not the only one that this has happened to I do not have money to just throw awayI *** be persuing this matter against this company through legal channelsAll this could go away with a simple refund of dollars

Initial Business Response /* (1000, 8, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***,
On June 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** ***
with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On June 19, 2015, Ms*** purchased a Reloadit Pack and associated $with the Pack at 11:am (ET)
Unfortunately, Ms.*** appears to have been the victim of a cloned siteShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMs*** did not create a safe and instead was asked to provide the time at which the Pack was purchased and was given a timeframe for when the funds would show up on her prepaid cardThe actual Reloadit site never provides an amount of time before funds *** be availableWe know that a number of cloned sites have used a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack
When Ms*** entered her Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on her Pack to a prepaid card they controlledBy the time Ms*** realized that the funds were not on her card, the fraudsters had done just thatThe Reloadit Pack was stored in someone else's Safe (one established by a fraudster), and the funds were loaded to a third party prepaid card on June 20, 2015; more than four hours before Ms*** contacted us
Unfortunately, we cannot provide a refund to Ms*** because she gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/24) */
Final Business Response /* (4000, 14, 2015/08/12) */
***Document Attached***
VIA Revdex.com WEBSITE
August 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** *** Rebuttal
Dear Ms***,
On July 27, 2015, we received a rebuttal from *** *** *** with respect to our response to her original complaint
We are sorry that Ms*** was a victim of a cloned siteUnfortunately, we do not have any way of preventing fraudsters from creating these sitesWe continue to contact these sites' hosts to request that the sites be taken down as soon as we are made aware of themWe are unable to provide a refund because the funds are no longer availableWe *** work with law enforcement regarding this matter in order to assist with the apprehension of the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 16, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are saying that their site requires that you provide an e-mail address the site WWW.ReLoadit.com that I went on did require an e-mail address and I was even sent an e-mail that a safe was set upNow according to their response I should have known better and basically I am stupid for going to a fake and should file a police ReportWell I want this company to know that I am not a stupid person and I did file a Police Report w/ the Baltimore City Police DeptAnd now I intend to file a Police Report against this company for theftIt is my contention that this was done within this company as I have read other complaints on the internet from other consumers with major complaints against this companyIn regards to the way they responded to my issue I was treated very poorly and spoke to in a manner that I was just stupid and oh well that's to bad for meIt is not my fault their site is not secured and that is why I believe that this was done internallyI feel this company at the very least owes me a refund and a public apologyPeople can go on line and see the many complaints against this company I am not the only one that this has happened to I do not have money to just throw awayI *** be persuing this matter against this company through legal channelsAll this could go away with a simple refund of dollars

Business Response /* (1000, 18, 2014/09/17) */
September 16,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On August 22, 2014, Blackhawk Network (BHN) received a complaint from Mr*** with respect to a Reloadit Pack he purchased
The Reloadit Pack is issued by BHN's affiliate, Blackhawk Network California, Inc
Mr*** indicated that he was instructed to transfer money to a third party by means of a Reloadit Pack in connection with securing an educational loanUnfortunately, the third party was a fraudster
We are not certain whether Mr*** removed the protective seal and gave the Reloadit Pack number to the fraudsterOur customer service unit has attempted to contact Mr*** by phone and by e-mail to determine whether he gave out the Pack number, but he has not responded to our inquiries
If Mr*** did not give out the Reloadit Pack number (so that the money is still associated with the Pack), we will gladly refund him the amount on the Pack plus any purchase fee he paidHe needs to call us at *** (the direct line to our Risk unit); explain what happened; and provide us the Pack numberHe will not be able to use the Pack to load an ATM card, as the Pack only loads certain prepaid reloadable cards (it does not load checking accounts)
If, however, Mr*** did give the Reloadit Pack number to the fraudster, there likely is nothing we can do for himThe Reloadit Pack is not a credit or debit cardInstead, it is a bearer instrument, just like cashThe Reloadit Pack Terms and Conditions, available at www.reloadit.com, state the following:
Your Liability for Unauthorized Transactions
You agree to safeguard your Reloadit Pack and Reloadit Pack Number and treat them like cashThe Reloadit Pack and Reloadit Pack Number generally cannot be replaced if they are lost or stolen, but in some cases, you may be able to receive a refundYou should call (XXX) XXX-XXXX immediately to report a lost or stolen Reloadit Pack or if you believe someone has accessed the funds in your Reloadit Pack Account without your permissionIf we can verify that you purchased a Reloadit Pack that has been lost or stolen, and the funds in the corresponding Reloadit Pack Account have not been used, we will attempt to disable that Reloadit Pack and Reloadit Pack Number and issue you a refund for the amount in the Reloadit Pack AccountOtherwise, we generally will not be able to issue refunds if your Reloadit Pack or Reloadit Pack Number are lost, stolen, or used without your permission
(emphasis added)
If Mr*** did provide the Pack number to a fraudster, it is practically certain that the fraudster transferred the money from the Pack within minutes of receiving the numberIn that case, we sympathize with Mr***'s loss and will assist law enforcement agencies with any investigationUnfortunately, if that is what happened, we cannot refund his money, as he willingly gave it to a third party
Because Mr*** has not responded to our inquiries, we consider this matter to be resolvedIf he did not give the Pack number to the fraudster (so that there is still money associated with the Pack), he should call us at the number provided above, and we will be happy to provide him a refund
Best Regards,
*** L***
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
April 7,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On March 22, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to a refund for the initial
load amount of her Hoss’s Steak & Sea House gift card. Blackhawk is the program manager for this card on behalf of the issuer, Hoss’s Steak & Sea House
On March 9, 2017, *** placed an order for a $Hoss’s Steak & Sea House gift card. *** never received the gift card which should have been received electronically through her email. We apologize for any delay or inconvenience that *** may have experienced.
On March 21, 2017, a refund was processed for this order. It generally takes three to six business days for the credit to show on the customer’s account. *** should have received the refund credit by now
Accordingly, we consider this matter to be resolved. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 26, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** with respect to an
order placed on www.giftcardmall.com This website is operated by Blackhawk
Blackhawk apologizes for any inconvenience Mr*** may have experienced
On June 23, 2015, Mr*** placed an order on www.giftcardmall.com for two eGifts, which are electronic gift cards that are sent via emailAs stated on our website, it may take up to business hours to receive eGiftsOn June 24, 2015, Mr.*** called to cancel his order as he had not received themThat day, a refund was issued for the full amount of his order
Accordingly, we *** consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in no way responded to the complaintThe complaint clearly states "When placing an order, after receiving payment, the delivery date changes to days later." That issue was in no way addressedThey only responded to MY attempts to resolve their problemThat is the complaint that requires addressing!
Final Business Response /* (4000, 16, 2015/08/05) */
***Document Attached***
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 15, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
As stated on our website, eGifts are generally delivered within business hoursWe apologize for any confusion regarding the delivery dateWe are unsure as to why this occurred, but are looking into it to prevent it from creating future issues with our customersWe sincerely apologize for any inconvenience resulting from miscommunication on our part
We *** consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 18, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider the matter closedIf that apology had been delivered with the first correspondence, it would have shown at least an attempt at good customer serviceThey have not attempted customer service at any time of this disputePlease let the complaint stand on the website as a mark against this terrible company
Thank you

Initial Business Response /* (1000, 10, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to a Aeropostale gift card that was ordered via www.giftcardmall.com This website is operated by Blackhawk
On October 19, 2015, Ms*** placed an order for a $Aeropostale gift cardShe chose to have the card shipped via USPS First Class Mail which generally takes 7-business days to be receivedUnfortunately, there was an issue that caused this process to take longer than usual
On November 17, 2015, Ms*** contacted us to request since she had not received the card that she had orderedWe have refunded the total amount of the order back to the credit card Ms*** used to place the orderShe should see the credit on her account very soon, if she has not alreadyWe apologize for any inconvenience or delay that Ms*** may have experienced
Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved after going to my back to file a complaint and get my money backThey then went after the money for meAfter many calls to this company and getting excuse after excuse and being lied to by People, I finally got my money backI feel if I hadn't gone to my back I would have never gotten a refund, based off of the lies and excuses I was getting from employees with this companyWorst experience ever! I *** never go through them again!

VIA Revdex.com WEBSITEMarch 31, 2016Revdex.comComplaint Case: ***RE* *** ***Dear *** ***On March 4, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to an order she placed on
***This website is operated by Blackhawk Network, Inc.We apologize for any inconvenience or confusion that *** *** may have experienced with our customer service department*** and *** ** are no longer affiliated with one another as *** is now a part of Blackhawk and *** ** is notThis may have attributed to the poor customer service that *** *** experienced.We have reached out to *** *** and have provided her with the ** *** egift code and PINShe should be able to use it without any further issues if she has not already done so.Accordingly, we consider this matter to be resolvedPlease, reach out to us with any further questions.Best Regards,*** ***Blackhawk NetworkCustomer Service Specialist*** ** ***(Response - *** - *** * ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for the follow up and understanding in this unique situationIn the future I plan to double check that the correct Gift Cards have been mailed immediately upon receiptThough it took some work, I do appreciate Gift Card Mall satisfying this mistake on their part even though it has been years since the order.Sincerely, *** ***

Initial Business Response /* (1000, 10, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a Aeropostale gift card that was ordered via www.giftcardmall.com This website is operated by Blackhawk
On October 19, 2015, Ms*** placed an order for a $Aeropostale gift cardShe chose to have the card shipped via USPS First Class Mail which generally takes 7-business days to be receivedUnfortunately, there was an issue that caused this process to take longer than usual
On November 17, 2015, Ms*** contacted us to request since she had not received the card that she had orderedWe have refunded the total amount of the order back to the credit card Ms*** used to place the orderShe should see the credit on her account very soon, if she has not alreadyWe apologize for any inconvenience or delay that Ms*** may have experienced
Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved after going to my back to file a complaint and get my money backThey then went after the money for meAfter many calls to this company and getting excuse after excuse and being lied to by People, I finally got my money backI feel if I hadn't gone to my back I would have never gotten a refund, based off of the lies and excuses I was getting from employees with this companyWorst experience ever! I *** never go through them again!

Initial Business Response /* (1000, 6, 2015/03/05) */
VIA Revdex.com WEBSITE
March 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
We apologize for the negative experience Ms*** had, but her inconvenience resulted from our attempt to protect her and her account
Federal law requires us to verify a cardholder's identity before allowing the cardholder to take advantage of many of the card's functionsOn January 16, 2015, we placed a block was placed on Ms***'s card because we could not verify her identity without additional informationWe never heard from Ms*** until she filed this Revdex.com complaintOn March 3, 2015, Ms*** was able to provide documentation which enabled us to process a refund on her behalfShe should receive a check for the remaining balance within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to an eGift that was ordered via www.giftcardmall.com This website is operated by Blackhawk
We have reached out to Mr*** several times requesting further information so that we could assist himSince Mr*** did not respond or provide any additional information, we must assume that there are no further issuesWe apologize for any inconvenience or delay that Mr*** may have experienced
Accordingly, we consider this matter resolved unless we receive further information from Mr***Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/05/08) */
VIA Revdex.com WEBSITE
May 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to direct deposits made to his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Ms*** has her SSI benefit check direct deposited into her account every monthCurrently, this deposit is for $On March 27, 2015, the March SSI deposit posted to her accountThe next day, another $deposit erroneously posted to the accountThis caused the customer to have an available balance which was $greater than it should have beenOn March 30, 2015, the error was rectified and SSI reversed one of the depositsIn the meantime, however, Ms*** had spent the balance of the account down to $Thus, when the second $deposit was reversed, her account was negative $
On April 28, 2015, the $April SSI deposit postedThe negative amount of $was then offset against this deposit, as permitted by the Cardholder AgreementIndeed, if we had not offset the negative amount, Ms*** would have received $that she was not entitled to
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/11/11) */
VIA Revdex.com WEBSITE
November 11,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On October 20, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** ***
with respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On October 16, 2015, Ms*** purchased a Reloadit Pack and associated $to itMs*** states that she experienced difficulty transferring the money from the Reloadit Pack to her PayPal prepaid debit cardAlthough the Reloadit Pack does load the PayPal Prepaid MasterCard (BINs XXXXXX and XXXXXX), the card that Ms*** initially attempted to load was not compatible with the Reloadit product
On October 21, 2015, Ms*** successfully applied the $to a prepaid card that is a Reloadit partnerSince Ms***'s money was successfully transferred from her Reloadit Pack to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/09/23) */
VIA Revdex.com WEBSITE
September 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On September 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to an order placed on www.giftcardmall.com that was cancelledThis website is operated by Blackhawk
Blackhawk apologizes for any inconvenience Mr*** may have experienced
On August 27, 2015, Mr*** placed an order on www.giftcardmall.com for a $gift cardThis order was cancelled on September 7, by our Risk departmentAt this time, the funds were reversed back to the card on fileUnfortunately, we do not have further information regarding the reason for this cancellation
Accordingly, we *** consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com