Blackhawk Network, Inc.

Initial Business Response /* (1000, 5, 2015/05/08) */
VIA Revdex.com WEBSITE
May 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 1, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***with
respect to a PayPower Visa Prepaid Card to which his tax refund was depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On March 19, 2015, Mr***'s taxes were filed through TaxACT and a PayPower Card was registered in his nameA tax refund posted to Mr***'s account on March 30, That same day, our fraud detection system flagged this account as suspected fraud, so we placed a block on the cardOn April 1, 2015, Mr.*** contacted customer service to have the block removedHe was transferred to our Risk department to verify his identityUnfortunately, Mr*** was not able to pass *** identity verification questions
Since we were unable to successfully identify Mr***, we have sent the funds back to the IRSMr*** should contact the IRS regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did contact the company on April 6th They did transfer me to another deptAnd I was asked numerous questions regarding my address from my childhood, and a question regarding a man MY SISTER was married to in for a very short timeAnd what state he lives in nowThose have nothing to do with me and who I amThey also then didn't send my refund back to the irs, for over a month and actually, I still haven't heard from the irs stating they received the direct deposit backthey held my money and collected interest on it and only moved the process along when I spoke with them numerous times and contacted the Revdex.com
Final Business Response /* (4000, 18, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***2nd Rebuttal
Dear Ms***,
On May 14, 2015, Blackhawk Network, Inc("Blackhawk") received a second rebuttal from *** ***with respect to our response to his rebuttal
Mr***'s funds were sent back to the IRS on May 7, The IRS cashed this check on May 21, We are unable to assist any further as we no longer have this moneyMr*** *** need to address any questions or concerns with the IRS directly
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 20, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to the irs, who is saying they have never received a check from themI asked for proof that the document was sent, and they told me no, they could not do thatthis place scams ppl out of their money, it's all over the internetplz ask them to send you proof they sent said check and the irs cashed it

Initial Business Response /* (1000, 8, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On May 23, 2015, Ms*** purchased a Reloadit Pack and associated $to itOn May 26, 2015, Ms*** added the Pack to her Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudUnfortunately, Ms*** had difficulty applying the Pack to her prepaid card within her safeSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms*** requested a refund for her Reloadit Pack
We apologize for any inconvenience that Mr*** has experiencedWe have processed a refund for $The check was mailed to Ms*** on June 17, She should receive it within two weeksWe *** send a refund for the $purchase fee separatelyMs*** should receive it within a month
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The matter has been resolved I've received my refund..Thank you

First time user for a *** gift card A terrible experience!! Never use this company They are fraudulent!!! I paid $for a gift card from Sephora An e card They said they sent it We never received it Called once and they said they would resend Waited a few days and called again Gave them another email address Still no gift card although they said they sent it (not in junk mail) Asked to speak to a manager and they hung up on me Tried to call back and could not get thru On the second call, after not receiving the card, I asked for a refund (They had already charged my card) They said they didn't know if they could get me one but would submit it That is when they hung up on me

VIA Revdex.com WEBSITE
June 15,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On June 7, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** with respect to an unauthorized charge on his Visa
Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
*** *** Visa Gift card was purchased on December 21, and loaded with $100. The card was used to make a transaction for the full balance at a Walmart store on December 24, 2014. This transaction posted the following day. *** *** has stated that he has never used the card, although it was in his possession.
A customer has days from the date a transaction posts to file a dispute for any unauthorized transactions. Since this transaction occurred over two years ago, we are unable to file a chargeback to attempt to recover these funds. The funds have been depleted from this account and we are unable to refund or replace this card. We apologize for any inconvenience that *** *** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/05/04) */
VIA Revdex.com WEBSITE
May 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
unauthorized transfers made from her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Unfortunately, Ms*** appears to have been the victim of identity theftOn April 4, 2015, someone impersonating Ms*** (a fraudster) called our customer service and requested to have her email address and username changed in order to access her online accountThe fraudster had already stolen Ms***'s identity, so she was able to provide all the information required to authenticate her over the phoneSince the customer service agent was able to properly authenticate the caller, the agent made the requested changes to Ms***'s accountOnce the changes were made, the fraudster was able to access Ms***'s account onlineThe fraudster then made a number of unauthorized transactions
Ms*** correctly states that she had $1,in her account before the fraudster gained accessBefore we closed the account, three recurring payments scheduled in advance by Ms*** were made; these payments totaled $Since these payments were authorized by Ms***, we have deducted them from the $1,733.09, leaving $We have credited one $monthly fee to Ms***'s account, for a total refund of $She should receive a check within days
Because Ms*** was the victim of identity theft, we urge her to file a police report and place fraud alerts on her file with the three major consumer reporting agencies
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the responseI *** wait until I receive the $check in my mail before I *** agreeTo be accurate I closed my account due to fraud on 2/5/not 4/20/It has not reached the above specified days so until I actually have my check I *** leave my Revdex.com case openThank You
Final Business Response /* (4000, 12, 2015/05/18) */
VIA Revdex.com WEBSITE
May 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On May 5, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** with respect to our response to her original complaint
The refund check was issued on May 14, Ms*** should receive the check by the end of this week
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/10/05) */
VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On September 10, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On August 19, 2015, Mr*** purchased a Reloadit Pack at2:pm (PT) at a supermarket in Salem, Oregon
Unfortunately, Mr*** appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMr*** had previously created a safe on our website, but this Reloadit Pack was never added to itInstead, the Pack was added to someone else's safe (one established by a fraudster) and the funds were loaded to a prepaid card that they controlledIn order for someone to add a Pack to their safe and apply the funds, they need to know the Pack PIN, which is hidden under the "scratch off", and the exact amount associated with the PackWhen Mr*** entered this information on the cloned site, he gave the fraudsters the information they needed to steal his funds
Unfortunately, we cannot provide a refund to Mr*** because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
***, ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your explanationIt does not address the impact of this loss to meUnfortunately when I logged into your bookmarked site, your site was downI googled reloadit and received the site to enter the informationWhile this may have been as you say a fraudulent site, it was identical to your siteThe difficulty you continued to experience with "down site" contributed to the confusionOn the day I spoke to your agent on the phone and was advised to file a police report I did in fact do thisThe Polk County Oregon Sheriff Deputy, *** ***, filed a report of my loss of $The case #XX-XXXX is on record for you to investigate the loss of moneyI followed the procedure to purchase and load my account$is a significant loss to me and clearly not to youI expect a satisfactory resolution from you as a loyal customer for over three years
Final Business Response /* (4000, 15, 2015/11/05) */
VIA Revdex.com WEBSITE
November 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On October 20, 2015, we received a rebuttal from *** *** in regards to our response to his original complaint
We sincerely apologize that Mr*** fell victim to this fraud and that his hard-earned money was taken from himWe have a team dedicated to fraud investigations so that we may try our best to protect our customers and their accountsWe *** work with law enforcement in their efforts to apprehend the perpetrator(s) in this case
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
***, ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 17, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no effort of Blackhawk to satisfy customersIf mine was an isolated incident then I could accept this decisionBut there have been many users hurt by such eventsI am sorry that Revdex.com was not able to effect a more positive response from this companyContinuing to recommend them with high rankings is disappointing and clearly not reflexive of real user experiences

Complaint: ***I am rejecting this response because: The company has not offered any acceptable resolutionThe product they offered (AirBnB gift cards at a 20% discount) is no longer availableI attempted to order the item over a dozen times and my orders never went throughI am seeking fulfillment of my initial order along with a change in the company's policy of denying orders without cause and without explanation.Sincerely,*** ***

VIA Revdex.com WEBSITE
May 26,
Revdex.com
Complaint Case: ***
RE: *** *** Rebuttal
Dear *** *.,
On May 24, 2017, we received a rebuttal from *** *** with respect to our response to his original complaint
We sincerely apologize for any inconvenience that *** *** may have experienced. As stated in our initial response, we cannot disclose the reason for the security flag that has prevented *** *** from placing orders, since this has to deal with our fraud screening processes. We appreciate his feedback and his interest in Blackhawk Network
We consider this matter to be closed. Please, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

VIA Revdex.com WEBSITE
April 3,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** *.,
On March 26, 2018, Blackhawk Network, Inc(“Blackhawk”) received a complaint from *** *** in regards to a refund for two Visa Gift
cardsBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On January 19, 2018, *** purchased two $Visa Gift cards. *** contacted us on January 24, to request replacements for these stolen cards. That same day, replacement cards were issued. Cards are sent via USPS and generally take 7-business days to be received. On February 16, 2018, *** contacted us again as she never received the replacement cards. That day, we issued two more replacement cards. Unfortunately, *** did not receive these cards either so replacement cards were issued a third time. We are unsure as to why *** failed to receive any of the replacement cards that were issued, but apologize for the inconvenience that she may have experienced
We have processed a refund for both cards in the amount of $100. This check will be mailed by the end of this week. It generally takes 7-business days for checks to be received via USPS. The checks will arrive in a “postcard” style format. On April 2, 2018, we sent this information to *** with a copy of a sample check so that she knows what to expect. Again, we apologize for any delay or inconvenience that *** may have experienced
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Initial Business Response /* (1000, 10, 2015/12/30) */
VIA Revdex.com WEBSITE
December 30,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On December 9, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from ***
*** with respect to a Canada PayPower Reload PackBlackhawk's affiliate, Blackhawk Network (Canada) Ltd., manages these Packs on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On February 25, 2015, Ms*** purchased a Canada PayPower Reload Pack and associated $to itThat same day, less than two hours after the Pack was purchased, the Pack was applied to a prepaid cardIt appears that Ms*** was the victim of some sort of fraudThis appears to be the case because both the Pack PIN, which is hidden under the "scratch off", and the amount associated with the Pack must be known in order for the Pack to be redeemedEither Ms*** provided the information to a fraudster or somehow made it available to someoneMs*** contacted us later that day when she realized that she was unable to apply the Pack to her prepaid cardAt that time, the Pack had already been applied to another card
On February 26, 2015, Ms*** contacted us and requested additional informationWe advised Ms*** to file a police report regarding this matterWe explained that we *** assist law enforcement in their efforts to apprehend the perpetratorsUnfortunately, we are unable to provide a refund because the funds are not availableWe regret that Ms*** was the victim of a fraud scheme
Accordingly, we consider this matter closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/11) */
VIA Revdex.com WEBSITE
February 11,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to four PayPower Visa Prepaid CardsBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On January 21, 2015, Mr*** provided the card information over the telephone to a third partyFortunately, Mr*** realized that he had probably been the victim of a scam and contacted customer service to report itWe were able to block the cards before the fraudster could use themWe asked Mr*** to send us documentation to verify him as the owner of the cards, which he did
Accordingly, we approved Mr***'s request for a refund on February 9, He should receive a check for the full amount of all four cards within two weeks
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
***, ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/24) */
2-24-
Sent via email:
This is let you know that my complaint has been resolved successfully thanks to your intervention and very excellent response by Ms*** of the Blackhawk Network IncThank you very much for your help! *** ***, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 16, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to a Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
We apologize for any inconvenience Ms*** experienced as a result of not having her Visa Gift card so that she could access the funds on the card
On October 29, 2015, Ms*** filed purchased a $Visa Gift cardDue to a printing error, Ms*** was unable to register or use the card onlineThat same day, she contacted us for assistanceWe explained that she could use the card at retail locations or we could issue a replacement cardIt normally takes 7-business days for a replacement card to be deliveredMr*** did not receive the card we sent, so we sent a replacementOn November 6, 2015, Ms*** received the replacement card and has since used her card to make purchases at retail locations without any further issues
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/09/08) */
***Document Attached***
VIA Revdex.com WEBSITE
September 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint
from *** *** with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On June 13, 2015, Mr*** purchased a Reloadit Pack and associated $with the PackHe attempted to transfer the money on this Pack to a prepaid card via the internet the following day
Unfortunately, Mr*** appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressThe Pack is then applied to the safeA Reloadit Pack was never added to Mr***'s safeSecondly, the website, to which Mr*** attempted to load his Pack, offered the option of a "Quick Safe Load"The actual website does not offer this since the safe is the only way in which a Pack may be applied to a prepaid cardLastly, the Reloadit site never tells the customer to wait minutes (or any amount of time) before their funds *** show up in their prepaid accountWe are aware that a number of cloned sites have used a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack
When Mr*** entered the Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card they controlledBy the time Mr*** realized that the funds were not on his card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on June 14,
Unfortunately, we cannot provide a refund to Mr*** because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 13, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Reloadit,
You said "I lost my money because I gave my pack number to a criminal"No sirHow do I know the site I went into is a fake or cloned siteIt was very clear that the site I went into was www.reloadit.com complete with all Reloadit logo
When the "criminal" applied my pack number to his safe, you can trace to what prepaid card the money went into because every prepaid card has to be registered in your system supplying personal information of the prepaid card ownerIf you *** check your record hence you can catch the criminal
You have the obligation therefore to report these anomalies to the police in order that your client *** not lose their hard earned money to criminals
Final Business Response /* (4000, 17, 2015/10/12) */
***Document Attached***
VIA Revdex.com WEBSITE
October 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On September 22, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
We are sorry that Mr*** took a loss as a result of a fraudulent websiteWe are continually making changes to our products in an attempt to safeguard our customers and their money from fraudUnfortunately, criminals are continually finding new ways to scam innocent people
We are unable to refund Mr***, since the funds have been spentWe suggest that he file a police report regarding this matterIf Mr*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITEMarch 31, 2016Revdex.comComplaint Case: ***RE* *** ***Dear *** ***On March 4, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to an order she placed on ***This website is operated by
Blackhawk Network, Inc.We apologize for any inconvenience or confusion that *** *** may have experienced with our customer service department*** and *** ** are no longer affiliated with one another as *** is now a part of Blackhawk and *** ** is notThis may have attributed to the poor customer service that *** *** experienced.We have reached out to *** *** and have provided her with the ** *** egift code and PINShe should be able to use it without any further issues if she has not already done so.Accordingly, we consider this matter to be resolvedPlease, reach out to us with any further questions.Best Regards,*** ***Blackhawk NetworkCustomer Service Specialist*** ** ***(Response - *** - *** * ***

Terrible serviceDo not use if you need to have a gift card right awayActually, just DO NOT USE THEMI suggest just going to the store website of the card you are trying to buy and buying directly though there, not though the *** websiteNeeded a gift card for the day I purchased and after hours, still nothingI called to do a return and now I have to wait 3-business days to get the money back on my cardNo way to rush your order along to accommodate youAfter all the bad reviews found online I'm still worried that I wont get my return on my card

Initial Business Response /* (1000, 13, 2015/03/27) */
VIA Revdex.com WEBSITE
March 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 13, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a block on her PayPower Visa Prepaid Card accountBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Blackhawk apologizes for any inconveniences Ms*** experienced as a result of not being able to access her funds
On March 5, 2015, Ms*** transferred money from one account to anotherThe transfer was made from an account on which she was a secondary cardholder to an account that was in her name aloneShortly after making the transfer online, the primary cardholder on the account from which the transfer was made called to inform us that there was an unauthorized transfer on his accountAs a fraud prevention measure, a block was placed on Ms***'s account while this matter was investigated
On March 9, 2015, Ms.*** contacted customer service to have the block removed from her accountShe was told that this matter would be escalated to our Risk DepartmentOn March 12, 2015, we unblocked Ms***'s account since she was an authorized cardholder on both accountsMs*** was notified about thisAs a courtesy, we have reversed fees on Ms***'s account for a total credit of $
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/06) */
VIA Revdex.com WEBSITE
April 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
unauthorized charges on his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 20, 2015, Mr*** became aware of three unauthorized charges that were pending on his accountThat same day, Mr*** contacted customer serviceThe agent issued a replacement card and advised Mr*** that transactions cannot be disputed until they are settledOn March 22, 2015, Mr*** contacted customer service again to begin the dispute process
On March 24, 2015, our Disputes team received the completed documentation from Mr***We provided a provisional credit for the full amount on March 25, The next day, we were able to resolve this matter in Mr***'s favorThe provisional credit is now permanentOn March 27, Mr*** received and activated his new card,
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2014/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On November 13th, 2014, Blackhawk Network, Increceived a complaint from Ms***, with respect to a
PayPower Prepaid Card and the monthly maintenance fees debited from the accountBlackhawk Network California, Inc(an affiliate of Blackhawk Network, Inc., and both companies together, "Blackhawk") is the program manager for this card on behalf of the issuer, MetaBank
Blackhawk apologizes for the inconvenience Ms*** experienced from the monthly maintenance fees being debited from her account
Ms*** was under the impression that the fees do not start applying to the account until the PayPower card is activated; however, the fees begin as soon as the customer purchases the cardBecause Blackhawk strives to provide excellent customer service, all of Ms***'s fees were reversed and credited back to her account on November 13th,
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** K***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
***
***@bhnetwork.com

This is strictly a lieBlackhawk Network, IncDBA giftcards*** is in the business of buying and selling gift cards from and to various customersBalckhawk did not provide protection for the cards that they sell and in turn causing loss to customers, then lying about what they do is totally unaccepptable
Refunding customers' loss and offering an apology is the proper business practice
Once again, I want Blackhawk to refund the money that I paid for this Orvis gift card
Complaint: ***I am rejecting this response because:Sincerely,*** *** ***