Blackhawk Network, Inc.

VIA Revdex.com WEBSITEMarch 31, 2016Revdex.comComplaint Case: ***RE* *** ***Dear *** ***On March 4, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to an order she placed on ***This website is operated by
Blackhawk Network, Inc.We apologize for any inconvenience or confusion that *** *** may have experienced with our customer service department*** and *** ** are no longer affiliated with one another as *** is now a part of Blackhawk and *** ** is notThis may have attributed to the poor customer service that *** *** experienced.We have reached out to *** *** and have provided her with the ** *** egift code and PINShe should be able to use it without any further issues if she has not already done so.Accordingly, we consider this matter to be resolvedPlease, reach out to us with any further questions.Best Regards,*** ***Blackhawk NetworkCustomer Service Specialist*** ** ***(Response - *** - *** * ***

Initial Business Response /* (1000, 5, 2014/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On November 13th, 2014, Blackhawk Network, Increceived a complaint from Ms***, with respect to a
PayPower Prepaid Card and the monthly maintenance fees debited from the accountBlackhawk Network California, Inc(an affiliate of Blackhawk Network, Inc., and both companies together, "Blackhawk") is the program manager for this card on behalf of the issuer, MetaBank
Blackhawk apologizes for the inconvenience Ms*** experienced from the monthly maintenance fees being debited from her account
Ms*** was under the impression that the fees do not start applying to the account until the PayPower card is activated; however, the fees begin as soon as the customer purchases the cardBecause Blackhawk strives to provide excellent customer service, all of Ms***'s fees were reversed and credited back to her account on November 13th,
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** K***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
***
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/06/10) */
VIA Revdex.com WEBSITE
June 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 29, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
unauthorized transactions on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Ms*** disputed four transactions that she claims she cancelled with the merchantsOn June 3, 2015, we applied a provisional credit to Ms***'s account for all four transactionsWe expect to resolve the case no later than July 11, 2015, and *** notify Ms*** as to the resultsIf the disputes are resolved in her favor, then the credit *** remain permanent
We consider this matter to be resolved at this timePlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 11, 2015/07/15) */
Paypower owes me a check for $I have been waiting since April for this moneyStill waiting
I have a credit amount for $on my Paypower cardMy card number is XXXX XXXX XXXX XXXXI can not access this money because Paypower closed my card accountThey promised me they would mail me a check for the full amountI still have not received this check and its been months that I have been waiting for this moneyPlease Revdex.com help me get my money back
Final Business Response /* (4000, 14, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 16, 2015, we received a rebuttal from *** ***; however, it is not related to the original complaint
Ms*** states that she never received a refund for an account that she previously cancelled on April 11, A refund could not be processed until her dispute was resolvedThe dispute was resolved in Ms***'s favor on July 2, It generally takes business days for a customer to receive a refund checkWe issued a check for the remaining balance on Ms***'s account on July 20, She should receive it in 7-days from that date
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
December 20,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear Ms***,
On December 16, 2016, “Gift Card Mall.com” received a complaint from *** *** with respect to his attempts to place an order on
www.giftcardmall.com. This website is operated by Blackhawk Network, Inc
Giftcardmal*** uses a multi-layered fraud-screening approach to review every consumer order it receivesThis approach involves inputs from several third parties that provide specialized fraud-screening services, as well as, a variety of internal proceduresThe company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent ordersLike other companies, Giftcardmal*** never shares any details of its fraud screening approach with any customers who have had their orders rejectedWe understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal informationWhile we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impactedWe apologize for any inconvenience that Mr*** may have experienced
Accordingly, we consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 8, 2015/10/23) */
VIA Revdex.com WEBSITE
October 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On September 28, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to an unauthorized transaction on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Ms*** disputed a transaction for merchandise that she never receivedOn October 19, 2015, we applied a provisional credit to Ms***'s account for $which is the amount of the disputed transactionWe expect to resolve the case by October 31, 2015, and *** notify Ms*** as to the resultsIf the dispute is resolved in her favor, then the credit *** remain permanent
We consider this matter to be resolved at this timePlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/03/27) */
VIA Revdex.com WEBSITE
March 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 13, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to accessing funds applied to her safe on www.reloadit.comThis website is operated by Blackhawk's affiliate, Blackhawk Network California, Inc
On March 10, 2015, Ms*** purchased a Reloadit Pack which she applied to a safe on www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudMs*** initially entered an invalid account number when she attempted to add her prepaid card to the safeThis prevented Ms*** from being able to successfully load the funds from her Reloadit Pack to her prepaid cardOn March 12, 2015, Ms*** contacted customer service for assistanceThe agent informed Ms*** of the error and she was advised to enter the correct card number in her safeLater that day, Ms*** added the valid card number, but still experienced difficulties because the numbers are masked within the safe and all of the visible digits matched
On March 13, 2015, Ms*** contacted customer service for additional assistanceThe agent informed her that this issue would be escalated to our second level team and someone would be in contact with herOn March 16, 2015, we contacted Ms*** and advised her to try all of the card numbers within her safeThe Pack would load to the valid card numberMs*** never attempted to load these cards; however, she did add an additional prepaid card on March 20, The next day, Ms*** was able to successfully load the funds from the Reloadit Pack to this newly added prepaid card
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Black Hawk Network did not resolve this issue for meI had to purchase an additional card in order to access my fundsThe initial card number entry error stems from a problem on their website that has X's appearing in the box in which you must enter the card numberThe X's do not disappear when you type so it becomes very difficult to see what you enteredI was unable to access funds for more than a week, resulting in some late paymentsTheir customer service takes minute to an hour to reach and they have no power to help customers.I *** no longer use the cards associated with this company and I warn anyone else who is thinking about it
Final Business Response /* (4000, 9, 2015/04/13) */
VIA Revdex.com WEBSITE
April 13,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 1, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal complaint from *** *** with respect to our response to her original complaint
We sincerely apologize for any inconveniences that Ms*** may have experienced with our productsOur business is constantly changing in order to protect our customers and their accounts from fraudWe appreciate Ms***'s feedback and value her and each of our customers
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 24, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from *** *** with respect to
applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On August 19, 2015, Ms*** purchased a Reloadit Pack and associated $to itMs*** states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid cardNevertheless, on August 20, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** *** have experienced
Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 11, 2015/07/09) */
***Document Attached***
VIA Revdex.com WEBSITE
June 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 4, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
*** with respect to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On January 20, 2015, Mr***'s taxes were filed through TaxAct and PayPower Card was registered in his nameAn unusually large tax refund posted to Mr***'s account on February 9, That same day, our fraud detection system flagged this account as suspected fraud, so we placed a block on the cardOn February 11, 2015, Mr*** contacted customer service to have the block removedHe was transferred to our Risk department to verify his identityUnfortunately, Mr*** was not able to pass *** identity verification questions
Since we were unable to identify Mr***, the funds were sent back to the IRS, on May 22, Mr*** should contact them regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 13, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 7/8/2015, the irs confirmed that they have not received the funds from this company they say they sent on may The irs cannot reissue our check until this bank affiliate sends itThis is month
Final Business Response /* (4000, 16, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On July 13, 2015, Blackhawk received a rebuttal from *** *** with respect to our response to his original complaint
On May 22, 2015, we issued a check to the IRS which included the tax refund from Mr***'s accountThese funds were returned to the IRS due to our inability to verify Mr***'s identityThe IRS cashed this check on May 29, We are unable to assist Mr*** any further since we no longer have the moneyHe should direct any questions or concerns to the IRS directly
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (4200, 18, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 7/24/2015, this is not resolvedI spoke with representative at IRS Tax Advocate and she does not have this money, have not received this money, have not cashed a returned refund on our behalf of this companyThis is ludacris and unacceptable and needs immediate resolve ! This is month 6!!! Stop telling me to contact the IRS, they are rude and act like I'm a fool repeatedly contacting them for funds that your company most certainly HAS NOT APPLIED!!! You need to figure out what went wrong where, contact the IRS and fix this

Initial Business Response /* (1000, 10, 2015/11/25) */
VIA Revdex.com WEBSITE
November 25,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On November 4, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to his dissatisfaction with the fees associated with her PayPower Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Like most general purpose reloadable cards, the PayPower Visa Prepaid card includes a monthly feeThat fee is clearly stated on the back of the package and in the cardholder agreementThe fees begin to accrue after the initial activation that occurs at the time of purchaseOn November X XXXX, we reversed a $fee on Ms***'s account as a courtesyWe contacted Ms*** via email and explained that we had reversed the fees on her card as a courtesy to her, since she had never used the cardWe explained that she would be able to use the card anywhere in the U.Sthat Visa Debit is acceptedOn November 12, 2015, Ms*** used the card's remaining balance at a local retailer
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
February 7,
Revdex.com
Complaint Case: ***
RE: *** *** Rebuttal
Dear *** *.,
On February 3, 2017, Blackhawk Network Inc(“Blackhawk”) received a rebuttal from *** *** with respect to our response to his original complaint
Our compliance department has reviewed the orders via our automated screening process as well as manual review. If further verification was required, *** *** would have been contacted via email or text. We do not blacklist anyone, *** *** is welcome to submit an order for review at any time
We cannot disclose the reason for security flags that may have prevented *** *** from placing the orders. At this time, we are unable to reinstate previous orders that have been cancelled and are unable to guarantee that *** *** will be able to successfully place orders through our website. We apologize for any inconvenience that this may cause or may have caused. We appreciate *** *** feedback and his interest in Blackhawk Network, Inc
We consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***

Initial Business Response /* (1000, 13, 2015/04/20) */
VIA Revdex.com WEBSITE
April 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 1, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Ms*** requested that we cancel her accountShe provided personal information that enabled us to properly authenticate herOn April 15, 2015, we closed the account that was registered in her name
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 15, 2015/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 14, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a block on his Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada), Ltd., is the program manager for this card, on behalf of the issuer, All Trans Financial Services Credit Union Ltd
We apologize for the negative experience Mr*** had, but his inconvenience resulted from our attempt to protect him and his account
On February 20, 2015, a block was placed on Mr***'s card due to suspected fraudNo fraud detection system is perfect, and occasionally, cards get blocked when there is no fraud involvedAfter careful review, our Risk Department unblocked Mr***'s account on April 16, Mr*** can now access his moneyAs a courtesy, we reversed fees on Mr***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/20) */
VIA Revdex.com WEBSITE
April 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
a charge on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 31, 2015, Ms*** states she had a balance of $associated with her cardShe attempted to pay a *** in the amount of $with her cardThe merchant informed her that the transaction was declined due to an address mismatchShe tried to submit the transaction again, but this time, it was declined due to insufficient fundsAlthough Ms*** thinks she lost the $295.88, she did notThe following should explain what happened
The first transaction was approved by MetaBank, because Ms*** had enough money associated with her card to make the purchaseThe transaction was rejected by the processor, however, due to an address mismatchTherefore, the merchant got a decline messageAlthough the merchant did not complete the transaction, an authorization hold was placed on the card in the amount of $
With respect to Visa cards, transactions other than PIN debit transactions (that is, signature transactions and online transactions) are settled via a two-step methodFirst, the merchant obtains an "authorization" for a transactionAn authorization *** not reduce the balance on the gift card, but it does reduce the balance available to the customer for spendingIf the transaction is completed, it *** "settle" and be posted to the accountIf the transaction never settles, then after some period of time (generally no more than ten days), the authorization hold *** disappear from the account, and the amount of the authorization hold *** once again be available for the cardholder to spend
Because of the authorization hold, the available balance associated with Ms***'s card was reduced by $295.88, from $to $Therefore, when Ms*** tried to put the $transaction through again, MetaBank declined it, because she did not enough available fundsOf course, the first transaction never settled and the authorization hold was released on April 7, by the merchantThis made the $available for useAs a courtesy for any inconvenience, we have reversed fees on Ms***'s account for a total credit of $
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/23) */
4-23-
Sent via email:
Thanks for the email, and your help! I apologize for the delay in responding; my difficulty with "Pay Power" (MetaBank) resulted in some "automatic payments" not being honored when chargedThis caused the suspension of my internet service and e-mail privilegesLike many who utilize the services offered by a "pre-paid" debit card (I would guess) my budget doesn't allow for any "holds" on what funds I have!
The good news is: yes, the company that issues the PayPower debit cards had released their "hold" on funds within days of my report to you! They released the funds that were the subject of my complaint AND refunded r months of "maintenance fees" (@ $per month) that I had mentioned to a customer service person on the occaision that I had managed to contact a living human being when I called their "24/help line"I had mentioned it because in the 5+ years I had used the service....there had been no monthly charge assessed, as long as there was at least some activity on rhe accountApparently it still isn't a part of the "terms and conditions" I had agreed to with my use of the card!
So, pleased consider the problem "Resolved", and me, a grateful consumer! I have serious doubts about this business (MetaBank) now - in contrast to my previous position in their regardI recommended them to family and friends in the pastI won't, in the futureI don't believe I would have gotten the favorable result that I did - without the action of the Revdex.comThanks, so much!
*** ***

VIA Revdex.com WEBSITE
September 13,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On August 29, 2016, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to his
attempts to place an order on www.giftcards***. This website is operated by Blackhawk Network, Inc
GiftCards*** uses a multi-layered fraud-screening approach to review every consumer order it receivesThis approach involves inputs from several third parties that provide specialized fraud-screening services, as well as, a variety of internal proceduresThe company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent ordersLike other companies, GiftCards*** never shares any details of its fraud screening approach with any customers who have had their orders rejectedWe understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal informationWhile we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impactedWe apologize for any inconvenience that *** *** may have experienced
Accordingly, we consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
***

Complaint: ***I am rejecting this response because:
I refer you to the company policy: "A customer has days from the date of the transaction posts to file a dispute for any unauthorized transactions. How may I ask am I to know of that such transaction occurred if there is a theft involved? Based on that policy a consumer whose GIFT card was stolen would never be able to recover the value of said card. Granted I did not follow up with a complaint until two years later but that is because I recently retired and saved all my gift cards so I may use them at a later timeIt was only that I called on all the cards to obtain a balance that I discovered there was no money in the account. The gift card has an expiration date of 6/so it is my belief time is not an issue
Blackhawk's dates are also questionable: I called and spoke to "***" a supervisor on 3/27/17. I followed up with an email on 6/6/17. The transaction date per the internet web site is 12/25/and not 12/24/14. In addition Walmart, where the transaction took place is in Elsinore, CA which is minutes from my home. There are at least Walmarts that are close to my home. Finally if I did go out of my way on Christmas (which I didn't as I entertain my family on that day-I have proof of that) why would I bother to keep the GIFT card? I still have the package that it came in. I can only surmise that someone made a generic card and used the numbers on my card to complete the fraudulent transaction. I am not at fault here
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/01/20) */
VIA Revdex.com WEBSITE
January 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On January 7, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from ***
***, with respect to Apple iTunes cards that he ordered on eBayBlackhawk fulfilled the order for eBay and shipped the cards to Mr***
On August 24, 2013, Mr*** placed an order on eBay for Apple iTunes gift cards, which were offered at a discountThe order was shipped on August 28, via USPS Priority MailThe order was delivered on August 30,
Mr*** has alleged that of the cards were redeemed prior to being in his possession based on redemption information that he received from an Apple representativeThe information was incorrectAccording to Mr***'s complaint, the Apple representative indicated that cards were redeemed on September 12, and the other, a day later, on September 13, All of these redemptions took place after the customer received the cards on August 30,
Since the cards were issued with a full balance, we consider this matter to be closedPlease, reach out with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the responseI do see that the dates match up to the response but I'm astounded at how the codes were redeemed if I hadn't even scratched off the security stripsI feel like the company sent my card numbers to multiple people and since I didn't redeem them fast enough, someone else got the codesHow is it possible that the cards were used without the security strips being scratched off? I was given faulty cards and I would like a refund of the cardsThank you
Final Consumer Response /* (2000, 13, 2015/02/19) */
Giftcardmall sent me payment in the form of a visa gift card so I would like to officially retract my complaintThank you for your help in resolving this matter

Initial Business Response /* (1000, 8, 2015/02/18) */
VIA Revdex.com WEBSITE
February 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***
with respect to a Microsoft Xbox gift card he had purchased from a Winn Dixie storeMicrosoft issues the card, Blackhawk distributes the card to various retailers, including Winn DixieMr*** complained that when he scratched off the protective peeling, the code on the card became unreadable, so that he was not able to redeem itHe indicated that Microsoft refused to help him
We contacted Microsoft and explained the situationOur contact at Microsoft indicated that they have or soon *** be e-mailing Mr*** a $electronic gift card
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 10, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Ms***,
On Wednesday, February 18, 2015, I received a response from Microsoft as indicated by Blackhawk Network concerning my original complaintIncluded with the response was the electronic gift card described in Blackhawk's responseI appreciate the consideration received from Microsoft and Blackhawk to resolve this matterThank you especially to the Revdex.com for helping to resolve my situation
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/05/18) */
VIA Revdex.com WEBSITE
May 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a block on four Reloadit Packs he claims he purchased and loaded to his Reloadit SafeBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
Mr*** lives in the *** areaOn February 19, 2015, three of the Reloadit Packs in question were purchased in *** *** NVMr*** loaded these Reloadit Packs to his Reloadit SafeLater that day, an individual who lives in*** *** called to report that he had been a victim of a scamThe victim claimed that he purchased the Packs and gave the code numbers to a fraudster, who had told him that he needed to do so in order to claim a large lottery prize he had wonThe victim sent the Packs and the purchase receipt to us, and we refunded that portion we were able to stop the fraudster from usingWe also blocked Mr***'s Reloadit Safe, as one or more Packs in it were associated with fraud
The next day (February 20, 2015), the fourth Reloadit Pack was purchased in *** *** Mr*** loaded this Pack to his Safe as wellHe cannot use it, because his Safe is blocked
We have asked Mr*** repeatedly to send in proof of purchase for these Packs, copies of the Packs, proof of his identification, and proof of residenceSo far, we have not received these documentsWe doubt we *** ever receive proof of purchase, because we do not believe Mr*** purchased these Packs
Accordingly, we decline to provide any sort of refund to Mr***
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/05/18) */
VIA Revdex.com WEBSITE
May 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a block on his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
We apologize for the negative experience Mr*** had, but his inconvenience resulted from our attempt to protect him and his account
On April 24, 2015, Mr*** had an unusually large direct deposit posted to his accountThis caused our system to block his card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedThat same day, Mr*** contacted customer service to check on the status of his accountWe explained to him that there was a block on his accountThe agent informed him that the issue would be escalated to our Risk Department and someone would be in contact with him
On May 1, 2015, our Risk department received the necessary documentation and removed the block on Mr***'s accountAs a courtesy, we reversed fees on Mr***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/04/27) */
VIA Revdex.com WEBSITE
April 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 14, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
block on his Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada), Ltd., is the program manager for this card, on behalf of the issuer, All Trans Financial Services Credit Union Ltd
We apologize for the negative experience Mr*** had, but his inconvenience resulted from our attempt to protect him and his account
On February 20, 2015, a block was placed on Mr***'s card due to suspected fraudNo fraud detection system is perfect, and occasionally, cards get blocked when there is no fraud involvedAfter careful review, our Risk Department unblocked Mr***'s account on April 16, Mr*** can now access his moneyAs a courtesy, we reversed fees on Mr***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com