Blackhawk Network

I am going to the Attorney General of the state of California to look at this company My review is like everyone else You took dollars of my money IF ANYONE READING THIS!! THIS IS FRAUD

Complaint: [redacted] I am rejecting this response because: it does not address the concernAll it says is that we know its this way, but we wont do anything about itNo repair is performed and no actionable or useful information is presented.Sincerely, [redacted] ***

VIA Revdex.com WEBSITEMarch 24, 2016Revdex.comComplaint Case: [redacted] RE: [redacted] Dear [redacted] On March 1, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to two Reloadit PacksBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.On February 18, 2016, ** [redacted] purchased two Reloadit Packs and associated $to eachUnfortunately, ** [redacted] had difficulty applying the Packs to her prepaid card via [redacted] because her prepaid card was not compatible with the Reloadit productOn February 20, 2016, ** [redacted] contacted us to request a refundIt usually takes business days for a customer to receive a refund check.We apologize for any inconvenience or delay that ** [redacted] may have experiencedWe processed a refund for the full amount of her Reloadit PacksThe check was cashed on March 16, 2016.Since ** [redacted] has received her refund, we now consider this matter to be resolvedPlease, reach out to us with any further questions.Best Regards, [redacted] Blackhawk NetworkCustomer Service Specialist [redacted] (Response - [redacted] - [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/12/04) */ VIA Revdex.com WEBSITE December 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On November 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to a Visa-branded Reward Card ("Reward Card")Blackhawk's affiliate, Blackhawk Engagement Solutions, manages this program and issues these rewards We sincerely apologize for any inconvenience and delay that Ms [redacted] may have experiencedOur records indicate that the card was originally issued on September 14, and mailed on September 18, On October 26, 2015, a replacement card was mailed per Ms [redacted] 's requestUpon receipt of this complaint, we replaced the card againThis time we expedited the shipping and mailed it via UPSMs [redacted] should have received the card by now It is our intention that our Reward Card recipients have a positive experience with the cards that we provide Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2014/05/28) */ Revdex.com Complaint Response RE: [redacted] Case #: XXXXXXXX May 28, 2014, Blackhawk Network (BHN) received a complaint from Mr [redacted] on May 16, regarding the $ReloadIt packs he purchased and transferred to an IRS scammerUpon realizing it was a scam - after the transfers took place - Mr [redacted] called ReloadIt Customer Service in hopes of blocking the packsHe was advised that BHN could not block the packs without a police reportHe, then, went to his local police station and opened a police investigation in regards to the scam and called ReloadIt Customer Service again and advised them of thisFrom there, Customer service advised Mr [redacted] that the funds had been taken from the ReloadIt Packs entirely and there was nothing BHN could doMr [redacted] would like BHN to refund the $5,he lost because Customer Service did not block the cards in timeHe would also like for BHN to improve the customer service line as well as better educate employees on potential scams BHN apologizes greatly for the poor customer service experience Mr [redacted] endured and will work to better the support process for all cardholders and customers BHN's Risk Department works around the clock to prevent scams and fraudulent issues involving ReloadIt, PayPower, Gift Cards, and all BHN partnered products alikeAgain, we apologize Mr [redacted] has fallen a victim to a scam Per BHN's Terms and Conditions listed on the ReloadIt website, you agree not to give your password(s) or PIN(s) or make them or any other means to access your Reloadit Packs, Safe, or the Bill Payment Service available to any unauthorized personYou are responsible for all transactions you authorizeIf you permit other persons to use your Reloadit Pack(s) or Reloadit Pack Number(s) or give them your password or other means to use your Safe, you are responsible for any transactions they authorizeBecause of this, BHN is not responsible for the funds Mr [redacted] lost We consider this issue to be resolvedPlease feel free to contact us with any further questionsThank you Best Regards, [redacted] L [redacted] Customer Service Specialist, CS-Corp (XXX) XXX-XXXX - Reno Office [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 9, 2015/10/05) */ VIA Revdex.com WEBSITE October 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On September 10, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On August 19, 2015, Mr [redacted] purchased a Reloadit Pack at2:pm (PT) at a supermarket in Salem, Oregon Unfortunately, Mr [redacted] appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMr [redacted] had previously created a safe on our website, but this Reloadit Pack was never added to itInstead, the Pack was added to someone else's safe (one established by a fraudster) and the funds were loaded to a prepaid card that they controlledIn order for someone to add a Pack to their safe and apply the funds, they need to know the Pack PIN, which is hidden under the "scratch off", and the exact amount associated with the PackWhen Mr [redacted] entered this information on the cloned site, he gave the fraudsters the information they needed to steal his funds Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we [redacted] assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist ***, [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your explanationIt does not address the impact of this loss to meUnfortunately when I logged into your bookmarked site, your site was downI googled reloadit and received the site to enter the informationWhile this may have been as you say a fraudulent site, it was identical to your siteThe difficulty you continued to experience with "down site" contributed to the confusionOn the day I spoke to your agent on the phone and was advised to file a police report I did in fact do thisThe Polk County Oregon Sheriff Deputy, [redacted] , filed a report of my loss of $The case #XX-XXXX is on record for you to investigate the loss of moneyI followed the procedure to purchase and load my account$is a significant loss to me and clearly not to youI expect a satisfactory resolution from you as a loyal customer for over three years Final Business Response / [redacted] (4000, 15, 2015/11/05) */ VIA Revdex.com WEBSITE November 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On October 20, 2015, we received a rebuttal from [redacted] in regards to our response to his original complaint We sincerely apologize that Mr [redacted] fell victim to this fraud and that his hard-earned money was taken from himWe have a team dedicated to fraud investigations so that we may try our best to protect our customers and their accountsWe [redacted] work with law enforcement in their efforts to apprehend the perpetrator(s) in this case We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist ***, [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (4200, 17, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no effort of Blackhawk to satisfy customersIf mine was an isolated incident then I could accept this decisionBut there have been many users hurt by such eventsI am sorry that Revdex.com was not able to effect a more positive response from this companyContinuing to recommend them with high rankings is disappointing and clearly not reflexive of real user experiences

Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ VIA Revdex.com WEBSITE May 7, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to unauthorized transactions on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank Mr [redacted] disputed nine transactions that he claims he did not makeOn April 23, 2015, we applied a provisional credit to Mr [redacted] ' account for all nine transactionsThree of them have been resolved in his favor (so the provisional credit on those transactions is now permanent,), and we have notified him to that effectWe expect to resolve the remaining transactions no later than May 18, 2015, and [redacted] notify Mr [redacted] as to the results We consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Complaint: [redacted] I am rejecting this response because:I only received of the codes I was sup post to receiveI did try and thank the Revdex.com for tryingI fear this will not be resolved but they at least took a step in the right direction Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ VIA Revdex.com WEBSITE December 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a refund for the remaining balance on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank On October 23, 2015, our sponsor bank closed Mr [redacted] accountThe account was closed due to a review of his account activity that revealed that he had been using this card, as well as, cards from other accounts for a practice known as "manufactured spending"This is the act of using a credit card to purchase a prepaid product and then using the prepaid product to pay the credit card account; therefore, earning points without actually spending any moneyThis is often referred to as "points boosting" We have refunded the remaining balance on Mr [redacted] account in the amount of $The refund was issued on December 24, It generally takes 7-business days for a customer to receive a refund check Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ VIA Revdex.com WEBSITE April 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear MsThomas, On April 1, 2015, "Reloadit" received a complaint from [redacted] with respect to accessing funds applied to his safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Nework California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that he purchased a Reloadit Pack which he placed in his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a two hour waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is a 2-hour card validation period for each new prepaid card that is added to the safeMr [redacted] states in his complaint that he was unable to access his funds On April 1, 2015, we contacted Mr [redacted] At that time, he confirmed that he had successfully accessed his fundsAccordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I partialy accept the response given, since my funds where available hours after reloding my card as they state on their response "There is a 2-hour card validation period for each new prepaid card that is added to the safe" but there is not warning or note about this proceadure to be found neithere on their website or the relodit pack purchased in order to be informed about their policy and take the necesary measures

Initial Business Response / [redacted] (1000, 9, 2015/10/30) */ VIA Revdex.com WEBSITE October 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On October 7, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to two disputed transactions on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On August 21, 2015, Ms [redacted] disputed two transactions because she claimed that the company that she had paid had scammed herShe stated that they did not deliver on their promisesWe requested documentation and further information from herSince Ms [redacted] failed to provide this, the disputes were resolved as "no error found"Since the timeframe to process a chargeback has passed, we [redacted] uphold the decisions made on these cases Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE March 27, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On March 17, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] with respect to a refund for the initial load amount of her PayPower Visa Prepaid Card Blackhawk is the program manager for this card on behalf of the issuer, MetaBank Evidently, the person who purchased this card believed that a Visa Gift card had been purchased The Visa Gift cards Blackhawk distributes do not include any post-purchase fees The purchaser, however, did not purchase a Visa Gift card Instead, a general-purpose reloadable debit (“GPR”) card was purchased These cards are not gift cards They are for self-use and are often used as checking account substitutes Like most GPR cards, the PayPower Visa Prepaid card includes a monthly fee That fee is clearly stated on the back of the package and in the cardholder agreement The fees begin to accrue after the initial activation that occurs at the time of purchase On March 20, 2017, we reversed the fees on Ms [redacted] ’s card as a courtesy to her That same day, we processed a refund in the amount of $ The check will be mailed in a “postcard” style format by the end of this week It generally takes 7-business days to be received once it is mailed We have communicated this to Ms [redacted] and have sent her a sample copy of a check so that she is aware of what it will look like We apologize for any delay or inconvenience that Ms [redacted] may have experienced Accordingly, we consider this matter to be closed Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ The complainant has filed against the wrong companyBlackhawk Claims Service, administrates auto claims for insurance companies Final Business Response / [redacted] (1000, 14, 2015/08/31) */ VIA Revdex.com WEBSITE August 31, Better Business Bureau Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 7, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from her Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack MsTechau states that she experienced difficulties applying her Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card Ms [redacted] states in her complaint that she purchased two Reloadit PacksShe applied $to one and $to the otherUnfortunately, Ms [redacted] appears to have been the victim of a cloned site in regards to the $PackShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites in the past and continue to contact those sites' hosts to request that the sites be take down as soon as we are made aware of them; nevertheless, they keep popping up)We are positive that this is the case because the actual Reloadit site requires every customer to create a safe or log into their safe using their email addressThe Pack is then applied to the safeIn this case, Ms***'s $Pack was never applied to her safe When Ms [redacted] entered the Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card that they controlledBy the time Ms [redacted] realized that the funds were not on her card or in her safe, the fraudsters had done just thatWe suggest that Ms [redacted] file a police report in regards to this matterWe [redacted] assist law enforcement in their efforts to apprehend the perpetrators On July 8, 2015, Ms [redacted] purchased the $Reloadit PackUnfortunately, the card to which Ms [redacted] initially attempted to load the funds was not compatible with the Reloadit productOn August 7, 2015, we reached out to Ms [redacted] and provided her a link that listed all of the Reloadit PartnersOn August 11, 2015, the funds were successfully applied to a prepaid card that is a Reloadit prepaid partnerWe apologize for any inconvenience or delay that Ms [redacted] may have experienced We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE March 19, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On February 26, 2018, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] with respect to some Microsoft codes that were not receivedBlackhawk issues these codes on behalf of the content provider We apologize for any delay or inconvenience that ** [redacted] may have experienced All of the requested/missing codes should have been provided to ** [redacted] on Saturday, March 17, Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/12/04) */ VIA Revdex.com WEBSITE December 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On November 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a refund for the remaining funds on his Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for this card on behalf the issuer, All Trans Financial Services Credit Union Ltd On July 30, 2015, Mr [redacted] requested to cancel his account and have a refund for the remaining funds on his Canada PayPower Visa Prepaid CardIt generally takes business days to issue the refund checkOn August 20, 2015, a check for the remaining balance was issued and mailed to Mr [redacted] It generally takes 7-business days for a customer to receive the check On October 22, 2015, Mr [redacted] contacted us because he had not received the checkWe verified that the check had not been cashed and requested to place a stop payment on the originalThe check was reissued on November 23, The customer should receive the check very soon if he has not already done soWe apologize for any inconvenience or delay that Mr [redacted] experienced We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/07) */ Hi ***, I received a cheque in the mail yesterday from Blackhawk Network (Canada) Ltdfor the sum of $It was dated November 23, I'll let you know if it bouncesThank you for your help in this matter [redacted] @mymts.net

Initial Business Response / [redacted] (1000, 16, 2015/11/16) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE November 13, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear MsBuenrostro, On October 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his Reloadit safe that may be accessed via www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and is the issuer of the Reloadit Pack Several consumers called to complain that they were defrauded into purchasing Reloadit Packs that were loaded to Mr [redacted] 's safeOn March 9, 2015, Mr [redacted] 's safe was blocked because it contained Reloadit Packs which had been reported in multiple scam casesWe suspected that this safe had been used to defraud several consumersPer the Reloadit terms and conditions: We may cancel or suspend your Reloadit Pack(s), Reloadit Pack Number(s), or Reloadit Safe at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity), subject to applicable law Since Mr [redacted] 's safe has been associated with fraud, we [redacted] not unblock it and [redacted] not provide any type of refund to Mr [redacted] The money in his safe has already been refunded to the fraud victims We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 12, 2015/08/28) */ VIA Revdex.com WEBSITE August 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to an IRS refund that was credited to her PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank On February 12, 2015, Ms [redacted] had an unusually large tax refund posted to her accountThis caused our system to block her card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedOn March 20, 2015, our Risk department was able to remove the block on the account based on identity verificationThat same day, Ms [redacted] requested that the account be closed and the funds returned to the IRS On June 2, 2015, a check, which included the funds from Ms [redacted] 's account, was issued to the IRSThis check, #XXXXXX, was received and cashed by the IRS on June 11, We apologize for any inconvenience that Ms [redacted] may have experiencedWe suggest that Ms [redacted] contact the IRS regarding this refundWe are unable to offer any further assistance since we no longer have this money Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com, The check that was sent back to the IRS not only took greater than the time quoted of days it did in fact take days, also the company sent a check in the name of me and several other tax payers with similar issues with the companyThis caused the IRS to have a processing delayIf I hadn't of went through all of the steps with the complaint process and filing for a tax payer advocate it is unclear whether or not my money would have ever been found in the paper trailThis is a faulty systemFurthermore, when speaking to the card company on multiple occasions I was given several different dates, none of which were June the first as a check issuance date, therefore, I was misledThrough channels with the IRS and the card company my money was LOST! I feel this is inexcusable! There is nothing more this company can do, however, I do warn anyone else in doing business with PAYPOWER prepaid card servicesThanks for all of your help in dealing with my issue Final Business Response / [redacted] (4000, 17, 2015/09/15) */ VIA Revdex.com WEBSITE September 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms***, On September 1, 2015, Blackhawk received a rebuttal from [redacted] with respect to our response to her original complaint On June 2, 2015, we issued a check to the IRS which included the tax refund from Ms [redacted] 's accountThe IRS cashed this check on June 11, We apologize for any inconvenience or delay that Ms [redacted] may have experienced We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (2000, 19, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) With all do respect to the Revdex.com: There is no resolution this company can make to accommodate my hardship that has affected me and my family because of this companies lack of professionalismThis money may or may not ever reach my door step and it has taken me countless hours of research, phone calls, and investigating to get even this close to my refund that I, as a tax payer deserveThis was not a simple dollar loss, this was 9,dollars of federal monies that the company claimed they sent back in APRIL! They closed my case with out sending my money back, and I had to reopen the case and stir up a bee hive of outside investigations in order for them to give my money backThis has been a nightmare as far a business deals are concernedThere is no excuse for their lack of professionalism when dealing with any person's money, no matter the amount, every dollar countsI know there is nothing more this company can do for me, and thank goodness for that

Final Consumer Response / [redacted] (2000, 8, 2015/08/10) */ This issue has been resolved as of 8/3/I have received my refund in full It unfortunately took a very long time to get it resolvedThank you for your assistance in this matter [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ VIA Revdex.com WEBSITE January 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On January 15, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to rebates that he was supposed to receive as part of a consumer promotionBlackhawk's affiliate, Blackhawk Engagement Solutions, manages the program that fulfills these consumer rebates We apologize for any inconvenience or delay that Mr [redacted] may have experiencedA rebate check in the amount of $was issued to the customer on January 12, Mr [redacted] should have received it by now Accordingly, we consider this matter resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

This is strictly a lieBlackhawk Network, IncDBA giftcards [redacted] is in the business of buying and selling gift cards from and to various customersBalckhawk did not provide protection for the cards that they sell and in turn causing loss to customers, then lying about what they do is totally unaccepptable Refunding customers' loss and offering an apology is the proper business practiceOnce again, I want Blackhawk to refund the money that I paid for this Orvis gift cardComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***