Blackhawk Network

Complaint: [redacted] I am rejecting this res**nse because: Dear ***,Heidi provided some of the correct informationHowever, she omitted and/or misstated some im**rtant details:The refund was initially sup**sed to be for $per my corres**ndence with [redacted] on 5/and original emails with the corres**nding purchase documentation (please see attached)However, when "BlackHawk networks" determined that the refund was going to be $1925, no one from their company contacted meThey "allegedly" said they did, but there was no "proof of the call" according to my answering machine and missed callsAdditionally, there was no corres**nding acknowledgement from me stating that $would be fineDuring other phone calls to check on the refund check status, no representative ever mentioned the amount being $instead of $"We are, also, unable to refund more than the customer paid for the cards."The amount that I paid for the cards was $and not $The above statement is incorrectThe activation fee is paid to the store so we are unable to refund those feesDoing research online, it seems that the issuing bank keeps the fees and not the stores ( [redacted] )Isn't Blackhawk networks considered the "issuing bank"? Even with their mistakes in not notifying me, Blackhawk networks was not willing to get me back to "previous status quo" citing that it was "im**ssible for them to reactivate cards"I find this hard to believeWhy should the customer suffer for mistakes made by multiple employees of the company? This seems like bad business practices.Sincerely, [redacted] **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2014/06/18) */ Revdex.com Complaint Response RE: [redacted] Jr Case #: XXXXXXXX June 18, 2014, Blackhawk Network (BHN) received a complaint from Mr [redacted] on June 2, in regards to the tax refund he opted to have deposited onto a Visa PayPower cardMr [redacted] stated that he did not receive his PayPower card in the mailHis card was then resent, but had a block on itHe was asked to prove his identity by sending in copies of his driver's license, a utility bill within the past days, and a copy of his social security card in order to release the hold on his cardUpon receiving his identification, BHN had deemed the ID compromisedMr [redacted] would like his tax refund and his card unblocked Mr [redacted] was advised on June 2, that because he could not provide a valid proof of identity, the card could not be unblockedHowever, he was told that once the dispute process was complete, a check for the suspended amount of tax refund would be sent via mail to his address We consider this issue to be resolvedPlease feel free to contact us with any further questionsThank you Best Regards, [redacted] L [redacted] Customer Service Specialist, CS-Corp (XXX)XXX-XXXX - Reno Office [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 3, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack Mr [redacted] states that he experienced difficulties applying four Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On June 25, 2015, Mr [redacted] purchased four Reloadit Packs and associated a total of $1,to themOn July 2, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Since Mr***'s money was successfully transferred from his Reloadit Packs to his prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ VIA Revdex.com WEBSITE January 8, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to two Safeway gift cards that were ordered via www.giftcardmall.com This website is operated by Blackhawk On December 11, 2015, Ms [redacted] placed an order for one $and one $Safeway gift cardShe chose to have the order shipped via USPS First Class Mail which generally takes 7-business days to be receivedThe cards were shipped on December 15, Ms [redacted] should have received her order by now We have reached out to Ms [redacted] several times in order to confirm that she has received this orderSince Ms [redacted] did not respond to us, we must assume that there are no further issuesWe apologize for any delay or inconvenience that Ms [redacted] may have experienced Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ VIA Revdex.com WEBSITE April 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On February 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on her Meijer Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank We apologize for the negative experience Ms [redacted] had, but her inconvenience resulted from our attempt to protect her and her account On January 16, 2015, a block was placed on Ms***' card due to suspected fraudNo fraud detection system is perfect, and occasionally, cards get blocked when there is no fraud involvedMs [redacted] provided additional information and documentation that enabled us to properly authenticate her identity and resolve this issue On April 6, 2015, our Risk Department unblocked Ms***' cardMs [redacted] can now access her moneyAs a courtesy, we reversed fees on Ms***' account for a total credit of $ Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/09/14) */ VIA Revdex.com WEBSITE September 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank We apologize for the negative experience Ms [redacted] had, but her inconvenience resulted from our attempt to protect her and her account On August 21, 2015, Ms [redacted] had an unusually large transaction post to her accountThis caused our system to block her card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedThat same day, Ms [redacted] contacted customer service to check on the status of her accountWe explained to her that there was a block on her accountThe agent informed Ms [redacted] that the issue would be escalated to our Risk Department and someone would be in contact with her On August 26, 2015, our Risk department contacted Ms [redacted] and was able to properly verify herThat same day, the block was removed from Ms***'s accountAs a courtesy, we reversed fees on Ms***'s account for a total credit of $ Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept that the complaint was resolvedMy account was unblocked on 8/26/and the fees were refundedHowever I [redacted] no longer use Paypower Visa PrePaid due to this unacceptable experienceThank you Revdex.com for assisting with this matter

Initial Business Response / [redacted] (1000, 11, 2015/10/06) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE October 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On September 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to his dissatisfaction with the registration process associated with a PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On September 5, 2015, Mr [redacted] purchased a PayPower Visa Prepaid Card and loaded $on itThat same day, he attempted to activate and register the cardUnfortunately, Mr [redacted] did not pass [redacted] Identity Verification (IDV) at the time of registrationAs a result, Mr [redacted] was unable to reload the cardOn September 6, 2015, Mr [redacted] made two transactions that left a remaining balance of $on the card We apologize for any inconvenience that Mr [redacted] may have experiencedUnfortunately, there is no way to change a card's status once a customer has failed IDV Since Mr [redacted] has spent all of the funds on his card, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 10, 2015/09/04) */ VIA Revdex.com WEBSITE September 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to expired reward codesBlackhawk's affiliate, Blackhawk Engagement Solutions, manages this program and issues these rewards Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX [redacted] ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, [redacted] contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing correspondence received from [redacted] it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to [redacted] per our client the original submission was converted to a new submission under tracking # XXXXXXXXX [redacted] be receiving the new $Exxon Global Reward within 2-weeks of the issue date Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX [redacted] ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, [redacted] contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from [redacted] it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to [redacted] per our client the original submission was converted to a new submission under tracking # XXXXXXXXX [redacted] be receiving the new $Exxon Global Reward within 2-weeks of the issue date Tracking # XXXXXXXXX-$Exxon Global Rebate for promotion number XX-XXXXX [redacted] ordered a $Exxon Global Reward (Bed Bath & Beyond PPC) as part of an employee offer provided by Exxon GlobalThe imported file was sent to our fulfillment center on 01-29-15, for processing of the $Exxon Global RewardOn 05-27-15, 07-14-15, XX-and 08-06-15, [redacted] contacted our company in regards to the status of the $Exxon Global RewardAfter reviewing the correspondence received from [redacted] it has been revealed that Exxon Global promotion number XX-XXXXX was cancelled by the client, whom did receive a credit back to their accountHowever, as a concession to [redacted] per our client the original submission was converted to a new submission under tracking # XXXXXXXXX [redacted] be receiving the new $Exxon Global Reward within 2-weeks of the issue date We do apologize for the delay and inconvenience experienced by [redacted] with not receiving her (3) $Exxon Global Rewards in a timely manner We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, Ms***: Thanks for transferring BlackhawkNetwork's info to meThey only explained my first three Bed Bath and beyond $gift card which I already received after you contacted the businessMy main concern is my expired gift reward card codesI have two rewards codes which needs them to resetOne that send to me on FebXX XXXX is $gift code( code#1yhr4-236Tm-B056z-XXXXX)Enother is $gift code which sent to me on April XX XXXX( code# is g14V2- [redacted] )I want BlackHawkNetwork to reset those codes for me by email ASAPThanks for your effort and help again Final Business Response / [redacted] (4000, 14, 2015/09/17) */ VIA Revdex.com WEBSITE September 17, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On September 11, 2015, Blackhawk received a complaint from [redacted] with respect to our response to her original complaint On September 11, 2015, the reward codes were reset and sent to the customer via emailThe customer should have received themWe apologize for any inconvenience or delay [redacted] may have experienced We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/01/22) */ VIA Revdex.com WEBSITE January 22, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On January 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] , with respect to unauthorized activity on her Visa Gift cardMs [redacted] noted that the card was issued by US Bank and administered through mygiftcardsite.com, which she believed Blackhawk operatesBlackhawkdoes not operate mygiftcardsite.com; that site is operated by US BankBlackhawk has no involvement with the Visa gift card Ms [redacted] purchased Blackhawk apologizes for any inconveniences Ms [redacted] experienced , but we are unable to assist her, because we have no role whatsoever in the distribution, management, or processing of her cardWe suggest she contact US Bank (as she appears to have done) and follow their instructions Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 6, 2015/01/21) */ VIA Revdex.com WEBSITE January 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On January 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] , with respect to not being able to obtain balance on his Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On December 29, 2014, Mr [redacted] called our call center and spoke with one of our first level agentsSince the card is not registered, he was asked to provide the card number and load amount as part of the authentication processSince the customer did not know the load amount, the agent was unable to provide balance informationThe customer was directed to the IVR (Integrated Voice Response) and website for balance information, but was unable to retrieve it because the transaction history for that card had already been archived (the card had not been used for over two years) On January 8, 2015, I contacted Mr [redacted] and obtained the card informationI researched the archived transactions and was able to provide him with balance and transaction history on January 9, The customer stated that was all he wanted to know because he did not want to dispose of the card if there were still funds available Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 18, 2015/12/14) */ VIA Revdex.com WEBSITE December 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On November 26, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to an order placed on www.giftcardmall.com This website is operated by Blackhawk Network Inc Blackhawk apologizes for any inconvenience Ms [redacted] may have experienced We have contacted Ms [redacted] several times, but haven't received a responseWe are unable to locate any order under her nameIn order to assist her, we would need the order number and the name under which the order was placedUnfortunately, we are unable to assist Ms [redacted] in resolving this matter unless we receive this information Accordingly, we [redacted] consider this matter resolved unless further details are providedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 9, 2014/10/27) */ Received business response via email on 10/22/14: Ms [redacted] (XXXXXXXX) and I have been in contact with respect to her complaintBHN needs proof of purchase in order to investigate further and the person who has that is on sabbatical Ms [redacted] is aware that we need this information in order to assist her and she has stated that she will provide it as soon as possible Thank you, [redacted] Supervisor, Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ VIA Revdex.com WEBSITE April 27, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 16, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit Pack that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On March 27, 2015, Mr [redacted] purchased a Reloadit Pack and provided the Pack information to the fraudsterShortly thereafter, he suspected fraud and contacted customer serviceWe were able to block the Pack from use before the fraudster could apply the fundsIt generally takes between 20-business days to receive a refund checkWe mailed Mr***'s refund check for $on April 22, He should receive it within two weeks of that date Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

I have never had such horrible service in my life I purchased a prepaid card and loaded it with $When I went to use the card it was denied Which is odd for a prepaid card I was informed that the card had a block for identity verification I spoke to a second level investigator who asked a series of questions which needed to be answered in seconds, or the system stops the inquiryAfter doing so I was told by the investigator that she would call me back in a few hours First lie, the department closed Then after several hours of waiting and several phone calls I was told the Dept was closed Then I was told it opens at am, second lie The Dept is closed due to a religious holiday No staff available No one can tell me why my card is blocked Its a prepaid card that was mailed to my home It was loaded with cash at a tmobil store Everything about this is shaddy Now I have to wait four days before I can speak with a second level investigator This is a hijacking of my hard earned cash I put this money away for a specific reason and now I can not get to it when I need it I have spoken to representative with no avail This is not a line of credit it is my money preloaded on my card I will never use this company again and I will tell everyone of my difficulty and umproffesional treatment by this company

I purchased [redacted] cards at my local grocery store I put amounts on the cards in order for family members to be able to use funds while we were on vacation In attempting to register the cards, two of the cards were unable to be registered I called their customer support to attempt to resolve the issue This is when all the trouble began I dealt with different customer service employees To a person they were rude, unhelpful, and basically combative Each assured me they had fixed the problem and each time they hadn't The funds were never available for the trip on the cards and to make matters worse, I was unable to get the money off the cards in order to use in a different manner This company is TRULY a nasty company They charge for services that don't work While my money was stuck on their card and I was on vacation, they were charging service fees on the money!!!! I attempted to use an ATM to find out the balance on one of the cards and it wouldn't give me the balance and yet when I finally got access to the statement of the card, they had charged me for attempting to get the balance from the ATM I am not one who writes reviews I cannot express to you how angry, frustrated, and simply blown away I am that a company that is this inept, unfriendly, and unhelpful can exist in this day and age THEY ARE THE SINGLE WORST BUSINESS EXPERIENCE THAT I HAVE EVER HAD At this time, I have resolved of the cards and am working on getting what's left of my money off the other card It is now weeks since I've returned from my vacation They made sure to charge me service fees the entire time DO NOT USE THIS COMPANY'S CARDS THEY ARE OTHER ALTERNATIVES THAT WORK MUCH BETTER

Initial Business Response / [redacted] (1000, 11, 2015/12/30) */ VIA Revdex.com WEBSITE December 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to the closure of her Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf the issuer, All Trans Financial Services Credit Union Ltd On August 11, 2015, Ms [redacted] 's account was blocked because of a suspicious transactionWe had received an alert from the issuing bank that this account had received a fraudulent transferPer the terms and conditions of Ms [redacted] 's card: We may, at any time, suspend your Card and/or your ability to use your Card, for any reason allowed by law, such as if we suspect possible fraud or suspicious activity, or for security reasons On August 21, 2015, we closed Ms [redacted] 's accountSince Ms [redacted] 's account has been associated with fraud, we [redacted] not reopen the accountMs [redacted] has provided us with all of the requested documentation in order to verify her identityWe have received authorization from the issuing bank to refund the remaining balance on the account to Ms [redacted] She should receive a check within 7-business days Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am waiting on the refundIf I can I [redacted] update this once I receive itIts been business days and they say it would take between 7-(the case [redacted] be closed before the days is up so I had to update early) Provided they are refunding me the full amount including the service charges that were deducted *after [redacted] my account was closed, I am satisfied with their response I really think they should have told me from the beginning what the problem was so I could have contacted the issuing bank (which I couldn't find any information about on the paypower website) and resolved the problem, rather than telling me there was nothing they could do and all that money was irretrievableI ended up extremely frustrated and stressed out over this (understatement), when I already had a lot to deal withI hope that they [redacted] change their business practicesThank you Revdex.com for your help in resolving thisIf possible please keep this open a couple more weeks so I can update once I receive the refund

Not sure that their website ever worksI won't use a facebook login, so I created a user accountIt has never workedJust get a message saying try back laterWeeks of the same messageIt seems to me this company is has another motive than providing a financial service

Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ VIA Revdex.com WEBSITE March 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On February 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank On February 5, 2015, Mr [redacted] filed his taxes through TaxAct and registered for a PayPower cardWe shipped the card via standard delivery that same dayIt normally takes 7-business days for the card to be delivered via the United States Postal Service ("USPS")On February 18, 2015, Mr [redacted] contacted customer service because he had not received his cardAt that time, he explained that the USPS does not deliver mail to his residenceThe Terms and conditions of the PayPower Card state that a verifiable U.Sstreet address (not a P.OBox) is requiredOn February 19, 2015, Mr [redacted] contacted customer service and a replacement card was issuedThe replacement was expedited via UPSExpedited delivery normally takes 3-business days for the card to be delivered On February 24, 2015, Mr [redacted] received the replacement cardLater that day, I contacted him and confirmed that he had received itHe explained that he was still seeking compensation for $that he claims was charged to him by one of our representativesNo fee for this amount has been posted to this accountI have requested further information regarding this fee, but Mr [redacted] has failed to respondMr [redacted] now has access to the funds on his accountSince it took business days for Mr [redacted] to receive his card, we have reversed certain fees on his account for a total credit of $ Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 13, 2014/09/16) */ VIA ONLINE SUBMISSION September 16, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On August 26, 2014, Blackhawk Network (BHN) received a complaint from Ms [redacted] in regards to her PayPower card that had been used fraudulently in MiamiUpon finding that unauthorized charges had been made on the card, Ms [redacted] states that she contacted PayPower customer service to notify us of the unauthorized useShe states that she was told that she would be receiving a new cardAfter receiving her replacement card, she found out that she needed to submit a dispute form in order to recover the funds she lostHer desired resolution is to recover the funds she lost and to be able to continue using her PayPower account On September 3, 2014, Ms***' dispute was resolved and $was credited to her account On September 8, 2014, BHN contacted Ms [redacted] to inquire as to whether or not her issue had been resolvedOn September 9, 2014, she stated that she could see that her account had been credited and she was able to continue using her PayPower account We consider this to be resolvedPlease feel free to contact us with any further questions Best Regards, [redacted] L [redacted] Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com