Blackhawk Network

VIA Revdex.com WEBSITEMarch 31, 2016Revdex.comComplaint Case: [redacted] RE: [redacted] ***Dear [redacted] On March 4, 2016, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to eleven orders placed on [redacted] This website is operated by Blackhawk.On March 1, 2016, [redacted] placed eleven orders on [redacted] for personalized Visa Gift cardsThere is an option on the website that allows one to choose a custom Visa cardOnce someone clicks on that option from the homepage of the website, one is directed to a page that allows the customer to upload an imageOn that page where a photo is uploaded it states the following:If you are using a company logo or other copyright material please use our Corporate site to design your imageWe can only accept personal images on [redacted] A link is actually attached to the word "Corporate" to direct customers to our Incentive CardLab site in the event that a company logo or copyrighted material is being usedWe apologize for any misunderstanding or inconvenience that [redacted] may have experiencedOn March 5, 2016, [redacted] did replace all eleven orders through [redacted] All orders were shipped with no further issues.Accordingly, we consider this matter closedPlease, reach out to us with any further questions.Best Regards, [redacted] Blackhawk NetworkCustomer Service Specialist [redacted] (Response - [redacted] - [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/06/11) */ Revdex.com Complaint Case #: XXXXXXXX [redacted] Complaint We are in receipt of [redacted] 's complaint and have had the opportunity to review it We do have an account in Ms [redacted] 's name that is currently closed that did receive a tax deposit in the amount of $on 6/5/Our Sponsor Bank, Meta Bank felt this deposit required further review and asked Blackhawk Network to put a hold on the account and to contact the customer for verificationAn outbound call was placed and the number used for account registration was disconnectedWe were unable to reach the cardholder through multiple attemptsOur Sponsor Bank, Meta Bank requested the account be closed due to the high risk nature of the transactionThe funds were still held in the account, but no access to the account was granted at the cardholder level after 6/5/Ms [redacted] called in approximately one month later (7/6/13) and again and was told by Customer Service that documentation needed to be received in order to have access to the funds on the accountThis activity went on for several months as no documents were ever receivedThis was escalated up to Risk and on 10/10/an outbound call was made, number still invalidOnce again, this cycle of no docs, and inbound calls and tickets created moved forwardOn 11/19/an outbound call was once again placed to the new number left on the new ITRXXXXXXXA recording was received: "The Cricket Number you have reached is no longer in serviceMessage 21" Blackhawk Network has made several attempts to contact Ms [redacted] and when contact has been made she has been reminded that her documents for verification were never received and again they were requestedTo this date, we have not received any documents from Ms [redacted] and cannot allow access to those funds because of our inability to properly identify Ms [redacted] Currently the funds are in the account and should Ms [redacted] provide the requested information; a current driver's license or state issued ID, a current utility bill (within days of request) with address that matches registration address and a copy of her social security card, we will gladly review the documents to verify their authenticity To that end, we will happily expedite that process in an effort to get Ms [redacted] her funds more quicklyShould Ms [redacted] be able to provide the requested documents, a check will be issued for the amount of her refund and processed immediatelyThis process can take up to days from the initiation of the refundShe can email her documents to: [redacted] @bhnetwork.com or she can fax (we recommend emailing) to: (XXX) XXX-XXXX We hope this will help bring Ms [redacted] 's complaint to a successful conclusion Thank you for the opportunity to respond to this very important issue [redacted] Fraud Risk Analyst II Risk Management AML/Fraud Prevention & Investigations XXXXX [redacted] XXXXX (XXX) XXX-XXXX [redacted] www.blackhawknetwork.com

Initial Business Response / [redacted] (1000, 11, 2015/12/30) */ VIA Revdex.com WEBSITE December 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to the closure of her Canada PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these cards on behalf the issuer, All Trans Financial Services Credit Union Ltd On August 11, 2015, Ms [redacted] 's account was blocked because of a suspicious transactionWe had received an alert from the issuing bank that this account had received a fraudulent transferPer the terms and conditions of Ms [redacted] 's card: We may, at any time, suspend your Card and/or your ability to use your Card, for any reason allowed by law, such as if we suspect possible fraud or suspicious activity, or for security reasons On August 21, 2015, we closed Ms [redacted] 's accountSince Ms [redacted] 's account has been associated with fraud, we [redacted] not reopen the accountMs [redacted] has provided us with all of the requested documentation in order to verify her identityWe have received authorization from the issuing bank to refund the remaining balance on the account to Ms [redacted] She should receive a check within 7-business days Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am waiting on the refundIf I can I [redacted] update this once I receive itIts been business days and they say it would take between 7-(the case [redacted] be closed before the days is up so I had to update early) Provided they are refunding me the full amount including the service charges that were deducted *after [redacted] my account was closed, I am satisfied with their response I really think they should have told me from the beginning what the problem was so I could have contacted the issuing bank (which I couldn't find any information about on the paypower website) and resolved the problem, rather than telling me there was nothing they could do and all that money was irretrievableI ended up extremely frustrated and stressed out over this (understatement), when I already had a lot to deal withI hope that they [redacted] change their business practicesThank you Revdex.com for your help in resolving thisIf possible please keep this open a couple more weeks so I can update once I receive the refund

Initial Business Response / [redacted] (1000, 8, 2015/05/18) */ VIA Revdex.com WEBSITE May 18, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on four Reloadit Packs he claims he purchased and loaded to his Reloadit SafeBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack Mr [redacted] lives in the [redacted] areaOn February 19, 2015, three of the Reloadit Packs in question were purchased in [redacted] NVMr [redacted] loaded these Reloadit Packs to his Reloadit SafeLater that day, an individual who lives in [redacted] called to report that he had been a victim of a scamThe victim claimed that he purchased the Packs and gave the code numbers to a fraudster, who had told him that he needed to do so in order to claim a large lottery prize he had wonThe victim sent the Packs and the purchase receipt to us, and we refunded that portion we were able to stop the fraudster from usingWe also blocked Mr [redacted] 's Reloadit Safe, as one or more Packs in it were associated with fraud The next day (February 20, 2015), the fourth Reloadit Pack was purchased in [redacted] Mr [redacted] loaded this Pack to his Safe as wellHe cannot use it, because his Safe is blocked We have asked Mr [redacted] repeatedly to send in proof of purchase for these Packs, copies of the Packs, proof of his identification, and proof of residenceSo far, we have not received these documentsWe doubt we [redacted] ever receive proof of purchase, because we do not believe Mr [redacted] purchased these Packs Accordingly, we decline to provide any sort of refund to Mr [redacted] We consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ VIA Revdex.com WEBSITE July 13, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 29, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from a Reloadit Pack via www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack On June 25, 2015, Ms [redacted] purchased a Reloadit Packand associated $to itShe attempted to establish a Reloadit safe at www.reloadit.com, but was unable to do soThe safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraud We apologize for any inconvenience or delay that Ms [redacted] experiencedWe were able to reach out to her prepaid card company and ensure that the funds were loaded to her cardThey confirmed that the Pack was successfully applied on June 30, That same day, we confirmed with Ms [redacted] that her prepaid card's balance included the $ Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 10, 2015/05/28) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE May 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On March 29, 2014, Mr [redacted] contacted customer service to dispute an unauthorized charge on his cardOn April 27, 2015, a chargeback was processed with the merchantWe are awaiting resolution of this chargebackWe sent a letter to Mr [redacted] explaining that it may take up to days to resolve this disputeWe expect that the chargeback [redacted] be resolved by the end of June We [redacted] be in contact with Mr [redacted] regarding this matter once the chargeback has been resolvedIf it is resolved in his favor, we [redacted] credit the $back to his gift card Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ VIA Revdex.com WEBSITE May 18, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On May 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On April 24, 2015, Mr [redacted] purchased a Reloadit Pack and associated $with the PackOn April 28, he states that he attempted to transfer the money on his Pack to a prepaid card via the internet and was told that her money had been successfully transferred but that he would need to wait three hours before the money would show up in his prepaid card accountLater that day, he called customer service because the funds had not been applied to his card Unfortunately, Mr [redacted] appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and are in the process of contacting those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site never tells the customer to wait three hours (or any amount of time) before their funds [redacted] show up in their prepaid accountWe know that a number of cloned sites use a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack When Mr [redacted] entered his Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on his Pack to a prepaid card they controlledBy the time Mr [redacted] called customer service, the fraudsters had done just that Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we [redacted] assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/01/29) */ VIA Revdex.com WEBSITE January 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On January 13, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on her PayPower Visa Prepaid Card accountBlackhawk is the program manager for this card on behalf of the issuer, MetaBank Blackhawk apologizes for any inconveniences Ms [redacted] experienced as a result of not being able to access her funds On January 6, 2015, Ms [redacted] purchased a PayPower Travel Visa cardThese cards have a sticket on the front that instructs the cardholder to call to activate the card before using itOn January 7, however, Ms [redacted] tried to use the card without first activating itThis resulted in a system-generated block because attempted use without activation indicates possible fraud Ms [redacted] contacted our first level call center on January 7, She was told that it would take 1-business days to unblock it, but she disconnected the call before the agent could obtain the necessary informationShe contacted our first level call center again on January 10, This time, the agent was able to obtain all of the necessary informationMs [redacted] was told that it would be completed within 1-business days, but the card actually was unblocked within minutes of her call Ms [redacted] has requested compensation for a reconnection fee that she states that she had to pay as a result of a late payment caused by the block on her cardI have contacted her several times to request documentation supporting the reconnection feeTo date, Ms [redacted] has failed to provide any evidence supporting her claim Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist ***, [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

The complaint with the business captioned in the subject line has been resolved to my satisfactionThe refund requesyed has been credited to my banking institutionI thank the Blackhawk network and the Revdex.com for their assistance [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ VIA Revdex.com WEBSITE July 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 29, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On June 25, 2015, Ms [redacted] purchased a Reloadit Pack and associated $with itMs [redacted] had difficulty creating and accessing her Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms [redacted] requested a refund for her Reloadit Pack We have processed a refund for Ms [redacted] The check was issued on July 2, She should receive it by the end of next week if she has not already done so We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am annoyed to say I have received the check for the sum of but [redacted] be unable to cash itThe name on the check is not mineThe name on the check is [redacted] As you can see there is a discrepancy in the spellingMy bank [redacted] not deposit the check bc of the misspellingSo as far as I am concerned, I have not received my refundFurthermore, I signed my name to the bottom of every email I sent to Ms [redacted] So I am confused as to why the correct spelling was so difficult to printI am hoping there is something that can be done about thisI obviously still have the check and have emailed and called Ms [redacted] in regards to the matter and hope to be contacted soon Final Business Response / [redacted] (4000, 11, 2015/07/27) */ VIA Revdex.com WEBSITE July 27, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms***, On June 29, 2015, we received a rebuttal from [redacted] with respect to our response to her original complaint We apologize for any inconvenience Ms [redacted] may have experienced as result of this oversightAnother check was issued with the corrected information on July 20, She should receive it within 7-days of that date We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE October 5, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On September 16, 2016, “Reloadit” received a complaint from [redacted] with respect to a replacement card for her Visa Gift card “Reloadit” is actually a brand name; not a company Blackhawk Network Incis the program manager for this Visa Gift card on behalf of the issuer, MetaBank [redacted] has requested a replacement card on three different occasions because she has never received them We are unsure as to why they are not being delivered to her as her address has been verified Since we are unable to issue a replacement more than three times, we have issued a check for the remaining balance on [redacted] ’s card She should receive it in 7-business days We apologize for any delay or inconvenience that [redacted] may have experiencedWe have reached out to her to inform her that the refund check is on its way It will arrive in a “postcard” format Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ VIA Revdex.com WEBSITE August 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to two Reloadit Packs that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On June 16, 2015, Mr [redacted] purchased two Reloadit Packs as the result of a scamThe next day, he suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsSince Mr [redacted] was able to provide all of the requested documentation, we issued a refund for the full amount of the Packs on July 30, Mr [redacted] should receive the check within 7-days Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ VIA Revdex.com WEBSITE August 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 20, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to two Reloadit Packs that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On June 16, 2015, Mr [redacted] purchased two Reloadit Packs as the result of a scamThe next day, he suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsSince Mr [redacted] was able to provide all of the requested documentation, we issued a refund for the full amount of the Packs on July 30, Mr [redacted] should receive the check within 7-days Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Complaint: [redacted] I understand a check has been mailed to me, and in principal I accept this solutionHowever, until such time as I have received a valid payment for the cards in question, I consider the complaint openI would also like to point out that while the business stated the amount that was sent equals the dollar value of of the cards, I am still out $in additional fees I paid for the cards in addition to the nominal value of the cards.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2015/12/15) */ VIA Revdex.com WEBSITE December 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On November 20, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On September 29, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itUnfortunately, Mr [redacted] was unable to apply the Pack to a prepaid card, since it had been associated with another user's safeAlthough Mr [redacted] insists that he did not provide the PIN to anyone, it appears that he may have been the victim of a scam Later that day, Mr [redacted] contacted customer service since he was unable to apply his PackHe was informed that the Pack had been associated with a safeMr [redacted] confirmed that the safe was not hisMr [redacted] requested a refundWe immediately blocked the Pack from use and requested that he send in documentation to verify him as the purchaserIt generally takes business days from the time a refund request is approved for the customer to receive a checkThe approval process takes longer in scam cases due to the fact that documentation needs to be received and reviewed by our Risk department We apologize for any inconvenience or delay that Mr [redacted] has experiencedWe have processed a refund for the full amount of his Reloadit PackThe check was issued on December 10, Mr [redacted] should receive the check in 7-business days We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 9, 2015/12/15) */ VIA Revdex.com WEBSITE December 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On November 24, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to cards received from Incentive CardLab, which is Blackhawk brand name We apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] obtained two Incentive CardLab Visa cards with $on eachThe card ending in was used to make a $transaction on November 5, and a $transaction on November 6, This card has a remaining balance of $ The other card ending in has a remaining balance of $This card was declined at a Petco location because it was ran for $which is more than the value of the cardThis card was used to make a $transaction on November 15, Transactions only post to our cards when funds are requested and approved by a merchantThis means that the funds have been paid to the merchantIf Ms [redacted] believes that she was overcharged by a merchant, then she must address and handle these issues directly with the merchant as stated in the cardholder agreement We consider this matter to be closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with Blackhawks decisionAgain the transactions were declined, but they released the funds to the merchantIf this is how they operate, then fineThe company which we obtained these cards from did this as a promotion,my husbands dedication and hard workI'll be sure they have a copy of this complaint & suggest that incentive cards not be used for the next promotion Final Business Response / [redacted] (4000, 13, 2016/01/04) */ VIA Revdex.com WEBSITE January 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear MsB [redacted] , On December 23, 2015, Blackhawk Network Inc("Blackhawk") received a rebuttal from [redacted] with respect to our response to her original complaint We appreciate Ms [redacted] 's feedback and apologize for any inconvenience that she may have experienced We consider this matter to be closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE December 23, Revdex.com Complaint Case: [redacted] RE: [redacted] Rebuttal Dear ** [redacted] , On December 20, 2016, Blackhawk Network Inc(“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaint Our compliance department has reviewed the order via our automated screening process as well as manual review If further verification was required, Mr [redacted] would have been contacted via email or text We do not blacklist anyone, Mr [redacted] is welcome to submit an order for review at any time We consider this matter closed Please, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Complaint: [redacted] I am rejecting this response because: The card was in my ownership since day one that I received itHow it was used is a question to the Blackhawk, the seller Whoever sold this card to Blackhawk who in turn sold it to me still had all the information about this card Blackhawk should have safeguarded the card's information if they wanted to resell it to their customers.If for any reason that the card was used without customer's knowledge, Blackhawk should reimburse the customers for any loss Without accepting responsibility and reimbursing the customer for their loss shows what kind of business Blackhawk is Customers should be aware if Blackhawk, DBA giftcards.com Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/09/15) */ VIA Revdex.com WEBSITE September 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On September 9, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On September 3, 2015, Ms [redacted] purchased a Reloadit Pack and associated $with the PackShe states that she attempted to transfer the money on her Pack to a prepaid card via the internet and was told that she would need to wait three hours before the money would show up in her prepaid card accountLater that day, Ms [redacted] contacted customer service because the funds had not been applied to her card Unfortunately, Ms [redacted] appears to have been the victim of a cloned siteShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discoveredseveral such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site never tells the customer to wait three hours (or any amount of time) before their funds [redacted] show up in their prepaid accountWe know that a number of cloned sites use a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack When Ms [redacted] entered her Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on her Pack to a prepaid card they controlledBy the time Ms [redacted] called customer service, the fraudsters had done just that Unfortunately, we cannot provide a refund to Ms [redacted] because she gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms [redacted] does pursue this matter with law enforcement, then we [redacted] assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ VIA Revdex.com WEBSITE April 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 1, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to two Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack Blackhawk apologizes for any inconvenience Ms [redacted] may have experienced On January 26, 2015, Ms [redacted] contacted customer service to report the scamBy this time, one of the Packs had already been usedWe were able to block the other Pack from useThe customer was asked to send us copies of the Packs and receipt for verification, which were received in a timely mannerWe mailed Ms [redacted] 's refund check for $on April 9, She should receive it within two weeks of that date Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/04/15) */ This complaint is now resolvedI received a check todayThanks to the Revdex.comI would not have received resolution without you [redacted]