Blackhawk Network

Initial Business Response / [redacted] (1000, 12, 2015/11/24) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE November 23, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On October 27, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a refund for Reloadit Packs that were purchased as the result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., operates issues the Reloadit Pack On July 6, 2015, between 10:a.mand 12:p.m., Ms [redacted] purchased eleven Reloadit Packs at Safeway stores in [redacted] Eleven of the Packs were for $and the other was for $Previously, Ms [redacted] had filed another complaint for this same issue with the Washington Office of the Attorney GeneralIn that complaint, she stated that she was aware that she was the victim of a scamAs a result, nine of the Packs totaling $were depleted by the fraudsters to whom she must have provided the Pack PINs On July 7, 2015, Ms [redacted] contacted us to report the scamBy this time, she had secured two Reloadit Packs in an online safe at www.reloadit.com, but the remaining Packs had already been redeemed by the fraudstersOn August 17, 2015, we issued a check to Ms [redacted] for the two, secured Packs in the amount of $We were able to confirm that the check that had been sent was never receivedWe have placed a stop payment on the original check and have reissued another in that amount to Ms [redacted] She should receive have received it by now We apologize for any inconvenience or delay that Ms [redacted] may have experiencedWe are unable to refund the other nine Packs because the funds are no longer availableMs [redacted] provided the Pack information to criminalsWe suggest that Ms [redacted] file a police reportWe [redacted] assist law enforcement in their efforts to apprehend the perpetrators Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/11/24) */ A check for the amount of $was received in the mail on November 20th from Blackhawk Network

BEWARE, SCAM ALERT I received a paypower visa card for the transfer of $from a relative I attempted to activate the card online and it did not activate However the card did go through the system I was informed that I could only use the card for purchases and not cash withdraw which was the reason the card was given to me The representative suggested I try to activate the card again Same result - card unrecognized I am able to check the balance of the card, noticing a $charge for monthly maintenance fee incurred on the date of the purchase of the card I made a purchase at a local grocery store as I wanted to see if it worked at all It did However, cash over was not an option as it said insufficient funds I called paypower again and have initiated a refund of the remaining amount of the card They suggest that it will take business days In real time that is weeks They could not send to me a confirmation of the conversation, but I was issued a confirmation no We shall see Reading the reviews here and other places on the net suggests that the inability to access the full use of the card is a common problem Failing to activate the card for confidential reasons allows them the benefit of adding additional fees over time and negates the advertised benefits of the card I will wait and see if I get my money returned to me as suggested by their representative If not I will burn up the internet with scam alerts and take them to court for pain and suffering I have the means to initiate a class action suit and will not hesitate to do so BEWARE, SCAM ALERT

Initial Business Response / [redacted] (4000, 11, 2015/06/09) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE June 9, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] *** with respect to her T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank On January 16, 2015, our system blocked Ms***'s card account due to suspected fraudNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedOn March 9, 2015, Ms [redacted] contacted customer service and requested to cancel her accountIn order to provide a refund for the remaining balance, we still needed to verify Ms***'s identity Finally on May 12, 2015, we were able to speak with Ms [redacted] and complete the first part of the verification processWe also requested documentation to further verify Ms***We received that documentation on May 26, It normally takes 20-business days to receive a refundOn June 4, 2015, we issued Ms***'s check for the remaining balance on her accountShe should receive the check for $within 7-days Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/06/10) */ 6-9- Sent via email: I received the refund on Monday, 6/9/Thanks for your help [redacted] Sent from my iPhone

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ VIA Revdex.com WEBSITE December 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a duplicate order that she placed through KrogerBlackhawk fulfills these orders for Kroger through our online channel Gift Card Mall On December 6, 2015, Ms [redacted] placed two orders online through KrogerMs [redacted] only intended on placing one order, but we received duplicate ordersSince Ms [redacted] only needed one order, we refunded one of the orders (XX-XXXXX-XXXX-XXXXXX) on December 15, The credit should have already posted to the credit card Ms [redacted] used to place her ordersWe apologize for any inconvenience or delay that Ms [redacted] experienced Accordingly, we consider this matter to be resolvedPlease, reach out with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] @bhnetwork.com Where can I send the duplicate gift cards back to?

Complaint: [redacted] I am rejecting this response because: As of today, August 4, 2017, I have not received a refundOnce I receive a refund and the check is cashed, I will be satisfiedI'm tired of the constant run around from this company! It has been days they have had my moneyI have been told no less than 30+ times, "The check is in the mail"! This is ridiculous! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/06/08) */ VIA Revdex.com WEBSITE June 8, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On May 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank On April 8, 2015, Mr***'s account was blocked because of suspicious transaction patternsWe suspected that his account had been used to defraud several consumersPer the terms and conditions of Mr***'s card: We may cancel or suspend your Card or this Agreement at any time for any reason (for example, if we suspect fraud or unauthorized activity on your Card Account) On April 9, 2015, Mr [redacted] contacted our Risk departmentWe requested various documents to verify his identity and prove ownership of various Reloadit Packs that had been loaded to his cardWe advised that sending this documentation could lead to his account being unblocked Mr [redacted] failed to provide any documentation proving ownership of any of the PacksMoreover, several consumers called to complain that they were defrauded into purchasing Reloadit Packs that were loaded to Mr***'s accountAccordingly, on April 20, 2015, we closed Mr***'s account Because Mr***'s account has been associated with fraud, we [redacted] not reopen the account and [redacted] not provide any type of refund to Mr [redacted] unless he can show that he purchased the Reloadit Packs used to load the accountInstead, the money in his account [redacted] be reserved for refunds to the fraud victims We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Truly a low and despicable company and customer service representative to post accusations with no proofAlmost to the point of defamation First off, Blackhawk has the worst "customer service" you could ask for in a companyEvery single person says something different, nobody knows what is going on, and the worst is THEY LIE AT GREAT LENGTHS More related to my situation, I was contacted once by a mysterious person that said they were from the risk departmentThey asked for my a picture of my ID next to my prepaid cardI did as such and emailed it the email address providedThere was no responseNo follow-upNo one to call at this risk departmentA waste of time and an illusion that they were doing something about my account This is the first I'm hearing about any fraud and reloadit packsThey were all purchased legitimately with cashOf course I can't show I purchased the packs at this point as it's been MONTHS since then and have been thrown out! If I committed fraud, wouldn't I be contacted by these people I defrauded or the POLICE? What a complete farce to hold people's funds for your corrupt company! I have been doing research during this period and there are HUNDREDS of other individuals that I have seen online with the same issue of BLACKHAWK NETWORK blocking and locking funds for no reasonAre all these people executing fraud? It seems more likely there is fault with your companyI see a Class Action in your future Final Business Response / [redacted] (4000, 14, 2015/06/29) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE June 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear MsGreen, On June 11, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from [redacted] in regards to our response to his original complaint Mr***'s account has been closedThe Reloadit Packs that have been applied to his account have been associated with fraud by individuals who have claimed that they have been scammedThese individuals have been able to prove ownership with proper documentationSince Mr [redacted] is unable to produce these documents, we are unable to provide him a refund We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (4200, 16, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is full of lies and deceitYou can't believe a word from the mouth of any of their representativesThe chain of command is disjointed and the people in their current positions have no idea what is going on I have proof of purchased product and receipt but your department has failed to receive them MULTIPLE times Your claim to use MY funds to pay back some unknown person that was scammed (I have yet to find out who) yet the funds are slowly being depleted by MONTHLY FEES right into your pocket This is a crooked company and they [redacted] be exposed through lawsuitsDo any cursory Internet search and you [redacted] see thousands with the same issueClass action is being prepared

VIA Revdex.com WEBSITE September 21, Revdex.com Complaint Case: RE: [redacted] Dear [redacted] **, On September 6, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] in regards to a charge on his Visa Gift cardBlackhawk is the program manager for several different Visa Gift cards on behalf of the issuing bank On December 7, 2017, we reached out to Mr [redacted] to obtain his card information so that we could respond specifically to the issue in his complaint Mr [redacted] responded the next day stating that he no longer has the card in his possession Unfortunately, we are unable to research the specifics of this matter without the card information Mr [redacted] states that he had a $card, but only $was accepted at the establishment where he chose to use his card This is most likely due to the gratuity allowance that is set at this establishment Although the card may have had a $balance, the personnel at this establishment could not charge the full amount in order to ensure that funds were available in the event that Mr [redacted] would have like to include a gratuity on this card According to the Terms & Conditions of the Cardholder Agreements for our various Visa Gift cards: Some restaurants and some other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available in your card account, your transactions will be declined Accordingly, you may want to ensure that your card account has an available balance that is 20% (or more) greater than your total bill prior to using your Card At this time, any tolerance hold that was placed on the card over the $that was charged should have been returned to Mr [redacted] card We apologize for any delay or inconvenience that Mr [redacted] may have experienced Furthermore, we appreciate his feedback regarding our customer service and will use it as an opportunity to improve We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ VIA Revdex.com WEBSITE July 27, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 14, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack Ms [redacted] states that she experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On July 3, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itOn July 18, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms [redacted] 's money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2016/01/25) */ VIA Revdex.com WEBSITE January 26, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On January 8, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a refund for a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., issues the Reloadit Pack On November 18, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itMs [redacted] states that she experienced difficulties applying the Pack to her prepaid cardShe attempted to load the Pack to a prepaid card several times, but the loads were rejected by the card company and the funds reversed back to the Pack On November 19, 2015, Ms [redacted] contacted us and requested a refund for her Reloadit PackIt generally takes business days for a refund check to be receivedA check was supposed to be issued on January 7, 2016, but a technical issue prevented it from being sentThe check was successfully reissued on January 26, The customer should receive it in 7-business daysIt [redacted] arrive in a "postcard" style format Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ VIA Revdex.com WEBSITE May 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On May 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On May 4, 2015, Mr [redacted] purchased a Reloadit PackOn May 13, 2015, Mr [redacted] added the Pack to his Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudUnfortunately, Mr [redacted] had difficulty accessing his safeSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Mr [redacted] requested a refund for his Reloadit Pack We apologize for any inconvenience that Mr [redacted] has experiencedWe have processed a refund for his Pack including the purchase feeMr [redacted] should receive a check for the full amount within two weeks We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 30, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack Ms [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe On June 26, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms [redacted] was able to transfer the money from the Reloadit Pack to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I intend to follow through with my complaint in the form of a FBI criminal investigationThis company may blame the delay on "waiting" periods etcHowever the experience I had was far from any disclaimer issuesTheir website was down or having technical difficulties for a week straightThe customer service departments I spoke with told contradicting storiesBlackhawk Corpcontacted me via email after my Revdex.com complaintI responded with the requested info and never received a reply email until 7/16, weeks after the initial email...during that time when I called BlackHawk their customer service line had a recording stating that there were no calls being taken due to an "emergency" situation Final Business Response / [redacted] (4000, 15, 2015/08/12) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 12, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July & 17, 2015, we received rebuttals from [redacted] with respect to our response to her original complaint We sincerely apologize for any inconvenience that Ms [redacted] has experiencedWe understand her frustration and continue to work to improve the security of our customers and their accounts We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/02/23) */ VIA Revdex.com WEBSITE February 23, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On February 11, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his PayPower Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank We apologize for the negative experience Mr [redacted] had, but his inconvenience resulted from our attempt to protect him and his account On February 2, 2015, a block was placed on Mr [redacted] ' card because we could not verify his identity without additional informationOn February 03, 2015, Mr [redacted] contacted customer service to check the status of his cardHe was transferred to our Risk DepartmentThey were able to obtain pertinent information from Mr [redacted] , but we needed to escalate this matter to verify his identity On February 9, 2015, our Risk Department unblocked Mr [redacted] ' cardMr [redacted] can now access his moneyAs a courtesy, we reversed fees on Mr [redacted] ' account for a total credit of $ Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] NV XXXXX [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ VIA Revdex.com WEBSITE April 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 7, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on a Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank We apologize for the negative experience Ms [redacted] had, but her inconvenience resulted from our attempt to protect her and the funds on this card On March 22, 2015, Ms [redacted] 's husband returned merchandise and had the refund posted to this gift card instead of the card that had been used to make the purchaseThat caused the balance of the gift card to exceed the initial value of the cardWhen that happens, our system automatically blocks the card due to suspected fraud (a common fraud scheme is to post phony refunds to a gift card and then withdraw the money before the fraud is discovered)On March 25, 2015, Ms [redacted] 's husband contacted our customer service for assistance On March 31, 2015, our Risk Department left a message advising that we required a copy of the receipt for this refund in order to unblock the cardOn April 8, 2015, the appropriate documentation was received and the block was removedMs[redacted] now has access to the remaining balance on her card Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The card was unblocked and then when my husband tried to use it, it blocked it againI called this afternoon and was told it was because the amount was $on a $cardThe same $that caused the issue to begin with!!! After more calls I was able to get a hold of someone who was able to fix it without a ridiculous song and dance as before Regarding the email receipts, no one ever contacted usEverEvery call was made by usIn fact, I called over a week ago to corporate requesting a call back and no one has bothered to do soSecond, I emailed the receipts in April (have the email to prove it) I was told by "customer service" that they never received itIronically, when I filed this complaint and was contacted by Heidi, I forwarded her the email as proof and wouldn't you know it...she found the original right awaySo they most certainly did not receive it on the 8th as they claim, but rather decided to actually do something about it on that date (days AFTER I was originally promise they would (on top of the run around from the get go) They did say they are mailing $on an additional gift card instead of the $I requestedConsidering what they have put my family through now combined with having to spend another two hours on the phone getting the second block removed (which was solely their doing that time) the $is unacceptable Final Business Response / [redacted] (4000, 9, 2015/04/27) */ VIA Revdex.com WEBSITE April 27, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms***, On April 16, 2015, we received a rebuttal from [redacted] to the response we submitted to her original complaint We recently spoke to Ms [redacted] via the telephone regarding her complaintWe consider this matter closedPlease reach out with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (4200, 11, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call from the corporate customer service directorShe apologized for the issues.During the call, she mentioned that calls CAN be transferred to the risk department to assist with blocksSo that means everyone lied to us on every call as well as drug this out for nearly a month for no reason My request for $additional compensation still stands, especially after learning this could have been resolved practically same day

Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 2, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Incoperates this website and issues the Reloadit Pack MrTaylor states that he experienced difficulties applying his Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On June 30, 2015, Mr [redacted] purchased three Reloadit Packs and associated $to each for a total of $On July 1, 2015, a total of $950, which is the card's daily load limit, was successfully applied to his prepaid cardThe next day, the remaining $was applied to the same accountWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Since Mr [redacted] 's money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ VIA Revdex.com WEBSITE December 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On December 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to an unauthorized transaction on her PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On December 14, 2015, a charge for $and a credit for $posted to Ms [redacted] 's account from a car rental companyThis means that Ms [redacted] was only charged a total of $On December 16, 2015, Ms [redacted] contacted us to dispute the $charge that had postedThe following day, a chargeback credit of $was credited to Ms [redacted] 's account since the car rental company had only authorized the transaction for $30, but had settled it for $ This means that, Ms [redacted] did not end up paying anything to this car rental company and has instead been credited a total of $ Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)