Blackhawk Network

Initial Business Response / [redacted] (1000, 8, 2015/05/08) */ VIA Revdex.com WEBSITE May 8, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 22, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On March 11, 2015, Mr [redacted] purchased a Reloadit PackIn order to apply a Reloadit Pack to a prepaid card, a customer must create an online Reloadit SafeThe safe is now a requirement for all Reloadit customers in an effort to protect our customers from fraudMr [redacted] did not want to create the safe, so he requested a refund for his Reloadit PackWe devalued the Pack and began the refund processThe next day, he called back and wanted to change his mind and use the Pack after all Unfortunately, once we deactivate a Pack, we cannot load value back to itWe mailed Mr [redacted] 's refund check for $on April 29, He should receive it within two weeks of that date We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 10, 2015/08/28) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 31, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** [redacted] with respect to two Reloadit Packs that he purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On June 20, 2015, Mr [redacted] purchased two Reloadit Packs as the result of a scamThat same day, he suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsIn order to verify Mr [redacted] as the purchaser of the Packs, we requested documentation, which we received on July 31, Once the documentation was received, we processed and approved his refundA check for the full amount of both Packs was issued on August 11, Mr [redacted] should have received it by now Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITEMarch 24, 2016Revdex.comComplaint Case: [redacted] RE: [redacted] Dear [redacted] On March 1, 2016, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to two Reloadit Packs Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.On February 18, 2016, ** [redacted] purchased two Reloadit Packs and associated $to eachUnfortunately, ** [redacted] had difficulty applying the Packs to her prepaid card via [redacted] because her prepaid card was not compatible with the Reloadit productOn February 20, 2016, ** [redacted] contacted us to request a refundIt usually takes business days for a customer to receive a refund check.We apologize for any inconvenience or delay that ** [redacted] may have experiencedWe processed a refund for the full amount of her Reloadit PacksThe check was cashed on March 16, 2016.Since ** [redacted] has received her refund, we now consider this matter to be resolvedPlease, reach out to us with any further questions.Best Regards, [redacted] Blackhawk NetworkCustomer Service Specialist [redacted] (Response - [redacted] - [redacted]

VIA Revdex.com WEBSITE May 16, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On May 9, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] with respect to an order he placed that was cancelled on [redacted] This website is operated by Blackhawk [redacted] uses a multi-layered fraud-screening approach to review every consumer order it receivesThis approach involves inputs from several third parties that provide specialized fraud-screening services, as well as, a variety of internal proceduresThe company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent ordersLike other companies, [redacted] never shares any details of its fraud screening approach with any customers who have had their orders rejectedWe understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal informationWhile we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impactedWe apologize for any inconvenience that [redacted] may have experienced Accordingly, we consider this matter closed Please, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (4000, 8, 2014/11/03) */ VIA Revdex.com WEBSITE November 3, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On October 24th, 2014, Blackhawk Network, Inc(Blackhawk) received a complaint from Mr [redacted] , with respect to a $Apple iTunes gift card he purchased for $through an eBay.com promotionBlackhawk distributes iTunes gift cards for sale through eBayMr [redacted] stated that he was unable to redeem the gift card and wanted a refundLater, Mr [redacted] made the same complaint regarding a second $gift iTunes gift card purchased for $through eBay BHN apologizes for the inconvenience Mr [redacted] experienced with his gift cardsWe note that both gift cards show up as "activated" with the full balance availableWe are not certain why Mr [redacted] could not redeem them eBay has already refunded the $purchase price for the first card to Mr [redacted] 's PayPal accountOnce we contacted eBay and requested they do the same for the second card, the other $credit was also issued to the customereBay [redacted] only refund the purchase price of each card To make up for the remaining $of lost value (the $per card that Mr [redacted] got when he purchased the cards via the promotion), we have sent a $giftcardmall.com e-card to Mr [redacted] 's e-mail address, which he [redacted] receive within hoursHe can use this card for any one of hundreds of cards available on Blackhawk's giftcardmall.com We consider this dispute to be resolved Best Regards, [redacted] Customer Service Specialist [redacted] NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE August 24, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On August 15, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] in regards to refund for her Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, Sunrise Banks, N.A On August 4, 2017, Ms [redacted] purchased a $Visa Gift card Ms [redacted] attempted to use the card several times to make a purchase with an online retailer Unfortunately, the transactions were unsuccessful On August 8, 2017, Ms [redacted] contacted us to request a refund A refund for $was processed and sent on August 18, Upon receipt of this complaint, we processed a second refund for the activation fee in the amount of $ This check will be mailed by the end of this week It generally takes 7-business days for checks to be received via USPS The checks will arrive in a “postcard” style format We have sent this information to Ms [redacted] with a copy of a sample check so that she knows what to expect We apologize for any delay or inconvenience that Ms [redacted] may have experienced We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Horrible experience received the card as giftFirst time ever using it I accidentally used it with out activating itWhen I do try to activate they said this card has been used and itot decline of course because I forgot to activate itI even have the original packing it came from and everythingNow they have to put in a ticket a to have it unlock it already has been two days and nothing yet I call customer services and they said they can't do anything one of the worst card to record if getting from a gift make no sense at allHow do you lock a card right away but I haven't get to activated it yet and it take them forever to unlock it bad bad bad customer services

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ VIA Revdex.com WEBSITE July 16, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to unauthorized charges on her Visa Gift cardBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank On January 21, 2015, Ms [redacted] contacted customer service to begin the dispute process for two unauthorized charges on her cardWe asked Ms [redacted] to provide a completed dispute form, a copy of the front and back of the card, and proof of purchaseMs [redacted] provided all of the requested documentation required to investigate her case in a timely manner On July 14, 2015, Ms***' case was resolved in her favorA credit of $was applied to her cardShe may use the card anywhere that Visa Debit cards are accepted within the U.S We consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/10/30) */ VIA Revdex.com WEBSITE October 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On October 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On August 20, 2015, a Reloadit Pack was purchased and $was associated to itMs [redacted] states that it was purchased for her due to an emergency, evacuation situationCurrently, all Reloadit Packs may only be applied to prepaid cards via the Reloadit Safe at www.reloadit.comThe safe is a requirement in order to safeguard our customers from fraud On August 21, 2015, the Pack was successfully applied to a third party prepaid cardMs [redacted] states that she no longer has access to that accountFor security purposes, we do not have access to our customers' safesMs [redacted] would have had to add this card to her safeSince the funds were applied to a third party account, we do not have access to them and are unable to retrieve themWe suggest that Ms [redacted] contact her prepaid card company for further assistanceWe apologize for any inconvenience Ms [redacted] may have experienced We consider this matter to be resolved at this timePlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/06/08) */ VIA Revdex.com WEBSITE June 8, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On May 18, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his PayPower Visa Prepaid Card to which he opted to have his tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank Federal law requires us to obtain, verify and record information pertaining to a person's identityThis includes first name and last name, verifiable U.Sstreet address (no P.OBoxes), date of birth, Social Security Number and other information that [redacted] allow us to reasonably identify a personFederal law also requires us to make sure that a customer is not on various sanctions lists maintained by the governmentThese requirements help to prevent the card from being used for illegal purposes On April 13, 2015, Mr [redacted] filed taxes through TaxAct and registered for a PayPower cardAt that time, we placed a block on the card, because his name matched a name on a government sanctions listOn April 24, 2015, Mr [redacted] contacted customer service to have the block removedOur representative explained that the issue would be escalated to our Risk Department and someone would be in contact with himOn May 27, 2015, we received the necessary documentation from Mr [redacted] and were able to remove the block on his account Since the Mr [redacted] 's identity could not be completely verified at the time of registration, the tax refund was never applied to his PayPower account, despite the IRS' statement to Mr [redacted] that it wasWe suggest that Mr [redacted] contact the IRS and make arrangements to receive his money Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 11, 2015/09/08) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE September 8, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On June 13, 2015, Mr [redacted] purchased a Reloadit Pack and associated $with the PackHe attempted to transfer the money on this Pack to a prepaid card via the internet the following day Unfortunately, Mr [redacted] appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressThe Pack is then applied to the safeA Reloadit Pack was never added to Mr***'s safeSecondly, the website, to which Mr [redacted] attempted to load his Pack, offered the option of a "Quick Safe Load"The actual website does not offer this since the safe is the only way in which a Pack may be applied to a prepaid cardLastly, the Reloadit site never tells the customer to wait minutes (or any amount of time) before their funds [redacted] show up in their prepaid accountWe are aware that a number of cloned sites have used a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack When Mr [redacted] entered the Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card they controlledBy the time Mr [redacted] realized that the funds were not on his card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on June 14, Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we [redacted] assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Reloadit, You said "I lost my money because I gave my pack number to a criminal"No sirHow do I know the site I went into is a fake or cloned siteIt was very clear that the site I went into was www.reloadit.com complete with all Reloadit logo When the "criminal" applied my pack number to his safe, you can trace to what prepaid card the money went into because every prepaid card has to be registered in your system supplying personal information of the prepaid card ownerIf you [redacted] check your record hence you can catch the criminal You have the obligation therefore to report these anomalies to the police in order that your client [redacted] not lose their hard earned money to criminals Final Business Response / [redacted] (4000, 17, 2015/10/12) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE October 12, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On September 22, 2015, Blackhawk received a rebuttal from [redacted] with respect to our response to his original complaint We are sorry that Mr [redacted] took a loss as a result of a fraudulent websiteWe are continually making changes to our products in an attempt to safeguard our customers and their money from fraudUnfortunately, criminals are continually finding new ways to scam innocent people We are unable to refund Mr***, since the funds have been spentWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we [redacted] assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/10/12) */ VIA Revdex.com WEBSITE October 12, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On September 18, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On October 2, 2015, our Disputes team was able to resolve Mr [redacted] 's caseOn this date, the amount of the disputed charges was credited to the customer's Visa Gift cardWe reached out to the customer and let him know that the funds were now availableMr [redacted] has since used his card for various retail transactions with no further issues We now consider this matter resolvedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/07/10) */ VIA Revdex.com WEBSITE July 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 23, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.comBlackhawk's affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack Mr [redacted] states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMr [redacted] states in his complaint that he was unable to access his funds and has experienced this on several occasions Most recently, on June 21, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itMr***'s Pack was successfully applied to his prepaid card the following day.We have contacted Mr [redacted] and confirmed that there are no further issues at this time We apologize for any inconvenience that Mr [redacted] has experiencedWe appreciate Mr***'s feedbackThere are other ways in which money may be added to prepaid cardsWe suggest that Mr [redacted] refer to his prepaid card's website for further details so that he may find the method that best suits his needs Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE April 8, Revdex.com Complaint Case: [redacted] RE: A [redacted] Dear [redacted] On March 15, 2016, Blackhawk Network, Inc (“Blackhawk”) received a complaint from [redacted] with respect to a replacement for her T-Mobile Visa Prepaid Card Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank On February 27, 2016, [redacted] contacted us to report her card as lost/stolen We shipped a replacement card via standard delivery that same day It normally takes 7-business days for the card to be delivered On March 11, 2016, [redacted] contacted customer service to request a replacement card since she never received the original card that was sent A replacement card was expedited to her at no charge due to the inconvenience She was informed that it normally takes 3-business days for delivery On March 16, 2016, [redacted] received her card and has since used her card to make purchases at retail locations and to withdraw funds at ATMs without any further issues Since it took a total of business days for [redacted] to receive her card, we have reversed fees on [redacted] account for a total credit of $ We apologize for any delay or inconvenience that [redacted] may have experienced Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist ***, NV [redacted]

I received a check for the amount due on Saturday, October This complaint had been resolved and can be closedThank you for your assistance

Initial Business Response / [redacted] (1000, 8, 2015/02/18) */ VIA Revdex.com WEBSITE February 13, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On February 3, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to accessing funds applied to her safe on www.reloadit.comThis website is operated by Blackhawk's affiliate, Blackhawk Network California, Inc On February 1, 2015, Ms [redacted] purchased a Reloadit Pack which she applied to a safe on www.reloadit.com The safe allows our Reloadit customers to store multiple Packs for future loadsMs [redacted] states that "technical difficulties" prevented her from being able to apply the pack from the safe to her prepaid cardWe attempted to contact Ms [redacted] several times to assist with this issueOn February 8, 2015, she was able to successfully load her funds from the safeOn February 12, 2015, we were able to confirm with Ms [redacted] that there were no further issuesShe stated that she would follow up with the Revdex.com Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] NV XXXXX [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE June 16, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On June 4, 2017, Blackhawk Network, Inc(“Blackhawk”) received a complaint from [redacted] with respect to a refund for her Visa Gift card Blackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank On October 23, 20153, [redacted] purchased a $Visa Gift card from [redacted] Since [redacted] did not use her card to make any purchases within the first year, a fee of $posted to her account each month beginning on November 1, Per the Terms & Conditions: Service Fee: $4.95/month after months without any purchases made on your Card After two years of dormancy on the account, the funds were removed by the issuing bank It was notated that the funds had been escheated to the state On April 22, 2017, [redacted] contacted us because she was unable to access her account At this time, the balance was provided, as well as, the account status That same day, we reversed the service fees in the amount of $ A check for this amount will be mailed by Blackhawk today, June 16, It generally takes 7-business days to be received via USPS We have contacted [redacted] regarding this matter and have provided a sample copy of a check so that she is aware of what it will look like We have also reached out to the issuing bank and requested that they place a stop payment on the original check and reissue it The issuing bank has confirmed that this has been done and that a check in the amount of $would be mailed by June 16, [redacted] should receive both checks within 7-business days We apologize for any delay or inconvenience that [redacted] may have experienced Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/12/15) */ VIA Revdex.com WEBSITE December 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On November 26, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On November 13, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itUnfortunately, Ms [redacted] was unable to access www.reloadit.com in order to create a safe and apply the Pack to a prepaid cardAt this time, the online safe is the only way to load a Pack to a prepaid card We apologize for any inconvenience or delay that Ms [redacted] has experiencedWe have processed a refund for the full amount of her Reloadit Pack including the purchase feeShe should receive it in 7-business days We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 9, 2015/09/14) */ VIA Revdex.com WEBSITE September 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***: On August 27, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to his PayPower Visa TravelMoney Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On August 18, 2015, we blocked Mr [redacted] 's account due to suspicious transaction patterns Per the Cardholder Agreement: We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law On August 19, 2015, Mr [redacted] contacted us regarding the blockWe requested various documents to verify his identitySince we were unable to successfully confirm his identity, a refund was initiated for the remaining balance on the card On August 29, 2015, we elected to close Mr [redacted] 's account On September 4, 2015, a check was issued to Mr [redacted] at the address to which the account was registeredMr [redacted] should receive the check this week if he has not already done so Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Ms***, I called to notify the company that the computer was down and how long it [redacted] take to get backup and runningThe computer glitch changed my birth-date phone number etc with others involved too The 2nd level department denied the computer glitch while the first level admitted struggling through the computer problemsJust a bizarre mismanaged company on the 2nd levelI do not recommend anyone to work with these people at allBewareI finally got a check and they closed my account almost one month later Aver strange and frustrating experience; especially when one needs access to their money Best regards, PDB Final Business Response / [redacted] (4000, 13, 2015/09/28) */ VIA Revdex.com WEBSITE September 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] : On September 21, 2015, Blackhawk received a rebuttal from [redacted] with respect toour response to his original complaint We sincerely apologize for the delay and inconvenience that Mr [redacted] experiencedWe are glad to hear that he has received his money We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (2000, 15, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/04/23) */ Revdex.com Complaint Response RE: [redacted] Case #: XXXXXXXX April 22, 2014, Blackhawk Network (BHN) received a complaint from Mr [redacted] on April 15, regarding the $PayPower Visa GPR card he received as a giftMr*** attempted to use the card for the full $and was declined due to insufficient fundsHe later found out that a monthly maintenance fee he was unaware of had come off of the card and his remaining balance was not $25.00, but $Mr [redacted] requested that he be refunded the maintenance fee, as he received the card as a gift and felt he was ripped off As a one-time courtesy, the monthly fee was reversed for Mr [redacted] and he was able to use the full $on the card We consider this issue to be resolvedPlease feel free to contact us with any further questionsThank you Best Regards, [redacted] L [redacted] Customer Service Specialist, CS-Corp (XXX)XXX-XXXX - Reno Office [redacted] @bhnetwork.com