Blackhawk Network

VIA Revdex.com WEBSITE June 13, Revdex.com Complaint Case: [redacted] RE: [redacted] Rebuttal Dear [redacted] *., On June 6, 2017, we received a rebuttal from [redacted] in regards to our response to his original complaint A refund check was mailed via USPS to Mr [redacted] on June 9, It generally takes 7-business days to be received The check will arrive in a “postcard” style format like the copy of the sample check that we sent to Mr*** Since Mr [redacted] ordered the cards through Staples, his payment was processed by them We are unable to refund all of the fees that he paid when ordering the cards, but we have processed the refund for the full value of the cards We apologize for any delay or inconvenience that Mr [redacted] may have experienced Accordingly, we consider this matter to be closed Please, reach out with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

VIA Revdex.com WEBSITE March 21, Revdex.com Complaint Case: [redacted] RE: [redacted] Rebuttal Dear [redacted] On March 13, 2017, Blackhawk Network, Inc(“Blackhawk”) received a rebuttal from [redacted] with respect to our response to his original complaintWe apologize for any delay or inconvenience that [redacted] may have experiencedThe dispute in the amount of $has been resolved in [redacted] ***’s favor and this amount has been credited to his card account ending in ***As a result, $is available for him to spend anywhere in the U.Sthat accepts Visa debitAccordingly, we consider this matter to be closedPlease reach out to us with any further questionsBest Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 16, 2015/12/17) */ VIA Revdex.com WEBSITE December 17, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On November 24, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a Visa Buxx CardBlackhawk is the program manager for these cards under the brand name CardLab on behalf of the issuer, The Bancorp Bank Mr [redacted] ordered a Visa Buxx Card for his teenage sonHe claims that he has requested multiple replacements of this card after the original had been lostWe do not why Mr [redacted] did not receive the replacement cards that were issued to himWe have refunded the remaining card balance of $back to Mr***'s credit card that was used to order and load the Visa Buxx Card originallyThis credit should be available to Mr [redacted] at this timeWe apologize for any inconvenience or delay that Mr [redacted] experienced Accordingly, we consider this matter to be closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/10/12) */ VIA Revdex.com WEBSITE October 12, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On September 23, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a PayPower Prepaid Visa CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank On September 14, 2015, Ms [redacted] purchased a PayPower Visa Prepaid card and loaded $to it at the point of saleOn September 19, 2015, Ms [redacted] attempted to register her card, but failed identity verificationA cardholder cannot load additional money to this card until the card has been successfully registered (including passing [redacted] verification)This is a requirement of federal law We contacted Ms [redacted] and explained that she could spend down the funds on the card by using it anywhere in the United States that Visa Debit is acceptedShe chose not to use the cardOn September 28, 2015, Ms [redacted] requested a refund for her card We apologize for any inconvenience that Ms [redacted] has experiencedWe have processed a refund for Ms [redacted] 's cardAlthough it generally takes about business days to receive a refund check, a check was issued on September 29, Ms [redacted] should receive the check in 7-days We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

VIA Revdex.com WEBSITE January 18, Revdex.com Complaint Case: [redacted] RE: [redacted] 2nd Rebuttal Dear [redacted] L., On January 12, 2017, we received a second rebuttal from [redacted] with respect to our response to his first rebuttal We sincerely apologize for any inconvenience that Mr [redacted] may have experienced As stated in our initial response, we cannot disclose the reason for the security flag that has prevented Mr [redacted] from placing orders, since this has to deal with our fraud screening processes We appreciate his feedback and his interest in Blackhawk Network We consider this matter to be closed Please, reach out with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/04/29) */ VIA Revdex.com WEBSITE April 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 6, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to four PayPower Visa Prepaid Cards that she purchased as a result of a scamThree cards were loaded with $500; one card was loaded with $Blackhawk is the program manager for these cards on behalf of the issue, MetaBank On February 12, 2015, Ms [redacted] contacted customer service to report the scamOne of the cards (for $500) had been totally redeemed by the fraudsterWe are unable to process a refund for this card, since we do not have the funds for this cardWe mailed Ms [redacted] a refund check for $on April 20, She should receive it by the end of the monthShe [redacted] receive another check for $shortly thereafter, for a total refund of $1, Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (4000, 10, 2014/10/31) */ VIA BBB WEBSITE October 31, 2014 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms. ***, On October 23rd, 2014, Blackhawk Network, Inc. received a complaint from Ms. [redacted] , with respect to a... T-Mobile Visa Prepaid Card and two promotional credits that she did not receive. Blackhawk Network California, Inc. (an affiliate of Blackhawk Network, Inc., and both companies together, "Blackhawk") is the program manager for this card on behalf of the issuer, The Bancorp Bank. Ms. [redacted] did not receive the two promotional credits because she did not take the actions required to earn the credits as stated in the advertisement. We have given her one of the credits nonetheless. The first credit in question is a $20 (Ms. [redacted] states it was $15) for downloading the T-Mobile Money App and adding money to the card account using the App within four weeks of activating the card. Ms. [redacted] activated her card on September 2, 2014, and may have downloaded the app, but she never added any money to her account using the App. Thus, Ms. [redacted] didn't qualify for this credit. The second credit was a $20 credit for making two direct deposits of at least $100 to the card account within 75 days of opening the account. Ms. [redacted] may have signed up for direct deposit, but so far, no money from direct deposits had been loaded into the card account. Thus, Ms. [redacted] hasn't qualified for this credit yet, either. However, since Ms. [redacted] activated her account on September 2, 2014, she could still receive this credit if she has two direct deposits of $100 or more loaded to her account by November 16, 2014. Nevertheless, we have provided Ms. [redacted] with the $20 T-Mobile Money App credit even though she did not qualify for it. Ms. [redacted] also complained that she did not receive a $95.70 credit from Delevan Auto Parts. In fact, this credit posted to her account on October 6, 2014. Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions. Best Regards, Blackhawk Network Customer Service Team [redacted] NV XXXXX www.BlackhawkNetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ VIA Revdex.com WEBSITE August 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf the issuer, The Bancorp Bank On June 25, 2015, Mr***'s account was blocked because of suspicious transaction patternsWhen Mr [redacted] spoke to our Risk Department, we explained that he needed to discontinue the types of transactions that had been prevalent on his accountMr [redacted] then requested a refund for the remaining balance on his account It normally takes about business days to receive a refundWe have issued a check for the remaining balance on Mr***'s accountHe should receive the check within 7-days We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Final Consumer Response / [redacted] (2000, 9, 2016/01/19) */ This situation has been resolved It was a one time one instance resolution Money was refunded, and the $on the card has been used However, this ruse continuesIt is a Scam and should be looked into They told me there is no way for anyone to get all their cash out of the card without a penalty Thank you so much for your help

Initial Business Response / [redacted] (1000, 9, 2016/02/10) */ VIA Revdex.com WEBSITE February 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On January 20, 2016, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a Catherine's egift card that was ordered via the website http://giftcards.kroger.comThis website is operated by Blackhawk On November 20, 2015, Ms [redacted] placed an order for three egift cardsShe received the cards, but was unable to redeem the Catherine's egift that she receivedOn January 20, 2016, we refunded Ms [redacted] for this card, since she was unable to use itWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Accordingly, we consider this matter resolvedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/02/11) */ I have received my refundGood luck getting a response as they have absolutely no concernsThey owe me several promised responses

Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE June 26, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On April 28, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to five Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On January 31, 2015, Ms [redacted] purchased five Reloadit Packs and provided the Pack information to a fraudsterShortly thereafter, she suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsIt generally takes between 20-business days to receive a refund checkWe have processed a refund for the full amount of $The check was sent on May 28, Ms [redacted] should receive the check within a week Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ VIA Revdex.com WEBSITE September 25, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On August 31, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to a block on her T-Mobile Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, The Bancorp Bank We apologize for the negative experience Ms [redacted] had, but her inconvenience resulted from our attempt to protect her and her account On August 13, 2015, a block was placed on Ms [redacted] 's account due to a suspicious transactionNo fraud detection system is perfect, and occasionally, systems block cards where no fraud is involvedThat same day, Ms [redacted] contacted customer service to check on the status of her accountWe explained to her that there was a block on her accountThe agent informed Ms [redacted] that the issue would be escalated to our Risk Department and someone would be in contact with her Our Risk department was able to properly verify Ms [redacted] On September 20, 2015, the block was removed from Ms [redacted] 's accountAs a courtesy, we reversed fees on Ms [redacted] 's account for a total credit of $ Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 8, 2015/12/30) */ VIA Revdex.com WEBSITE December 30, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] J [redacted] Dear MsBuenrostro, On December 8, 2015, Blackhawk Network Inc("Blackhawk") received a complaint from [redacted] with respect to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack On October 19, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itUnfortunately, Ms [redacted] had difficulty applying the Pack to her prepaid card via www.reloadit.com because her prepaid card was not compatible with the Reloadit productOn October 23, 2015, Ms [redacted] contacted us and requested a refundIt generally takes business days for a customer to receive a refund check in the mail We apologize for any inconvenience or delay that MsMurray has experiencedWe have confirmed that the check was received and cashed on December 9, As a result, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

I think it is ridiculous for the card to clearly state "FUNDS DO NOT EXPIRE" but after the valid thru date you have to pay $to get a new cardWhy can't the original card be reactivated for free if funds aren't expiredIt's just a way to make more money in addition to the $maintenance feeWhat is the maintenance for because it's not keeping the money on the card activeI've never had a card with fine print like this and plan to never use one again

VIA Revdex.com WEBSITE August 10, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] *., On July 25, 2017, Blackhawk Network Inc(“Blackhawk”) received a complaint from [redacted] with respect to a refund for the activation fees for ten $Visa Gift cardsBlackhawk is the program manager for these cards on behalf of the issuer, MetaBankBetween November and 22, 2016, Mr [redacted] purchased ten Visa Gift cards with a load value of $eachSince the place of purchase was offering a promotion, Mr [redacted] purchased each of the cards for $plus an activation fee of $On May 23, 2017, Mr [redacted] contacted us to request a refund for the ten cards because he no longer wanted themU**n review of his proofs of purchase, it was determined that a refund would be approved for $This was the full amount paid for the ten cards excluding the activation feeThis refund was issued on June 7, The activation fee is paid to the store so we are unable to refund those feesWe are, also, unable to refund more than the customer paid for the cardsAt this time, we are unable to provide any further refunds to Mr**We a**logize for any inconvenience that he may have experiencedAccordingly, we now consider this matter to be resolvedPlease, reach out to us with any further questionsBest Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/08/05) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 3, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On July 7, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to an order placed on www.giftcardmall.com that she never receivedThis website is operated by Blackhawk Blackhawk apologizes for any inconvenience Ms [redacted] may have experienced On June 13, 2015, Ms [redacted] placed an order on www.giftcardmall.com for a $gift cardIt was issued on June 30, and should have been received 7-business days from that dateWe are unsure as to why it was not receivedWe contacted Ms [redacted] and she explained that she preferred to have a new card issued rather than a refundDue to the delay and inconvenience that Ms [redacted] has experienced, we have issued a new card, which she should receive in 7-business days, and refunded her for the order Accordingly, we [redacted] consider this matter resolvedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company refunded my moneyStated they would re-issue the gift card in 7-business daysHave not received it yet .if I receive the card then all is resolvedThank you

Initial Business Response / [redacted] (1000, 10, 2015/11/23) */ VIA Revdex.com WEBSITE November 23, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On October 29, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to the expiration of a Visa-branded Reward Card ("Reward Card") and the associated post-expiration reissuance feesBlackhawk's affiliate, Blackhawk Engagement Solutions, manages this program and issues these rewards This Reward Card was issued on January 23, for $The Reward Card was issued with the written terms and conditionsThe Reward Card expires twelve months from the date of issue, which is indicated by the valid thru date on the face of the Reward CardThis applies to the physical, plastic card and not the fundsThe funds may be accessed after the card expires As this Reward Card was issued as part of a loyalty, award or promotional program, it is permitted to carry an expiration date under state and federal lawThe federal Credit Card Accountability Responsibility and Disclosure Act ("CARD Act") includes an exemption from its limitations on expiration for prepaid cards issued pursuant to a loyalty, award or promotional programPrepaid cards covered by this exemption are not sold to consumers, but rather awarded as part of a promotional program, such as the employee recognition program associated with this card We make every effort to ensure cardholders are aware of card limitationsWe clearly disclose the limitations in all Reward Card materialsSpecific to the Reward Card you received, clear disclosures regarding the valid thru date are located on the Reward Card face in point font, on the Reward Card back, on the front and back sides of the carrier attached to the Reward Card as well as the terms and conditions accompanying the Reward Card, by phone via our Customer Service number, and on the website that supports the Reward Card at the address found on the Reward Card backThe monthly maintenance fee that begins following expiration of the plastic is disclosed on the back of the Card, in compliance with the CARD Act regulations governing prepaid cardsOther fees, applicable to the Reward Card, including the post expiration replacement fee applicable when an expired Reward Card is reissued, are disclosed in the Reward Card terms and conditions, and appear on the back of the Reward Card carrier It is our intent that our cardholders have a positive experience with the Reward Cards we issue and program manage, and we make the disclosures regarding the Reward Card limits clear and conspicuous to the recipient to promote this positive experience Ms [redacted] may request the remaining balance of her Reward Card be reissued, subject to the replacement fee, by calling the number listed on the back of her card Accordingly, we consider this matter resolved at this timePlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Ms [redacted] The front of your card issured states in larger font than the expiration date that "funds do not expire"It is outrageous to demand the % that you do for reissuance of a card and for maintanence feesExtactly what are your costs to 'maintain' said unused account for years or to send another card by usps? What is your mark up on that? It seems to me that you count on people not using these cards in time so as to profit from these outsrageous feesI would also maintain that your disclosures in the fine print materials mailed with the card are seldom read or retained and that instead people (like me) rely on your bold statement on the front of the physical card which states "funds do not expire"I can assure you that my experience with your comany has been far from positive and I [redacted] never use your services for any furture business reward needsFurthermore, I would ask why your company has not yet mailed out the replacement card for the remaining balance (remaining after your pound of flesh subtracted)? It has been sometime since I requested a reissuance Final Business Response / [redacted] (4000, 14, 2015/12/15) */ VIA Revdex.com WEBSITE December 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] On December 1, 2015, Blackhawk received a rebuttal from [redacted] with respect to our response to his original complaint We apologize for any inconvenience or delay that Ms [redacted] experiencedWe had no record of Ms [redacted] calling to request a replacement cardOn December 11, 2015, we issued a replacement card and waived the reissuance fee as a courtesyThe card was sent via UPS and should be received 5-business days from the ship date We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (2000, 20, 2016/01/05) */ Ms [redacted] from Blackhawk network kindly had a new card issued and although it was sent to our prior address it has now been passed [redacted] to me and I have been able to activate the cardThe full amount of $was reinstated and I am now happy to consider this complaint resolved

Initial Business Response / [redacted] (1000, 9, 2015/09/14) */ VIA Revdex.com WEBSITE September 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On August 25, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to a block on his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf the issuer, MetaBank On January 13, 2015, a block was placed on Mr [redacted] 's account because of suspicious transaction patternsPer the Cardholder Agreement: We may cancel or suspend your card account at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity on your card account), subject to applicable law Mr [redacted] account showed numerous direct deposits from PayPal for various amountsThis is highly unusual activity and often indicates that the card is being used fraudulentlyWe do not necessarily believe Mr [redacted] used his account to perpetrate fraudWe suspect, however, that Mr [redacted] has used his account for business purposes, which is in direct violation of the Cardholder Agreement: Your card account is for personal, family, or household purposes; it may not be used for business purposes We have completed an identity verification process with Mr [redacted] on two separate occasions and he has failed both timesOn September 4, 2015, we attempted to contact Mr [redacted] to conduct the verification for a third timeSince we were unable to speak with Mr [redacted] , we have been unable to make any changes to his account statusIt is imperative that Mr [redacted] contact us between 9am-6pm (CT) and request to speak with someone in our Risk department at his earliest convenience If Mr [redacted] is able to pass [redacted] identity verification, then we [redacted] unblock his accountIf Mr [redacted] fails to pass [redacted] verification, then we [redacted] issue a refund for the remaining balance on the account to the address to which the account is registeredAs a courtesy, we have reversed all of the fees that have posted since the account was blocked for a total credit of $ We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have tried numerous times to contact Paypower "risk" management and have been placed on hold for over an hour each time to only get disconnected eventuallyTHIS IS BEYOND LUDICRISI do not accept the closing of this case and [redacted] continue to presue this to the full extentI DEMAND that the refund be issued immediately to the address that was given when opening the card and the card be closed immediately upon the disbursement of the fundsI [redacted] never use a company that apparently has so many issues that their risk management can not even be reach because they have so many issuesI [redacted] NOT CONSIDER THIS CASE CLOSED IN ANY WAY UNTIL I HAVE RECEIVED A COMPLETE DISBURSEMENT OF FUNDS AND I FEEL WE HAVE WAITED MORE THAN LONG ENOUGH AND WOULD EXPECT THIS TO TAKE PLACE IMMEDIATELYThis is the only acceptable resolution to this matter Final Business Response / [redacted] (4000, 15, 2015/10/12) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE October 12, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On September 16, 2015, Blackhawk received a rebuttal from [redacted] with respect to our response to his original complaint On September 24, 2015, we contacted Mr [redacted] and were able to properly identify him and remove the block on his accountWe explained to him that his account [redacted] be closed if he continues to use it for business purposesMr [redacted] has successfully used his card to make purchases and withdraw funds from ATMs with no further issues We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (2000, 17, 2015/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/23) */ VIA Revdex.com WEBSITE February 23, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On February 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] with respect to five Reloadit Packs that she purchased as a result of a scamBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack Blackhawk apologizes for any inconvenience Ms [redacted] may have experienced On February 2, 2015, Ms [redacted] contacted customer service to report the scamAt this time, the Packs were suspended from useThe customer was asked to send us copies of the Packs and receipt for verification, which were received in a timely mannerMs [redacted] ' refund request was approved on February 12, The customer should receive a check for the full amount of the five Packs within days Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept, unfortunately it has taken entirely to long to receive my refund

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ VIA Revdex.com WEBSITE September 23, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] On September 9, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from [redacted] [redacted] with respect to an order placed on www.giftcardmall.com that was cancelledThis website is operated by Blackhawk Blackhawk apologizes for any inconvenience Mr [redacted] may have experienced On August 27, 2015, Mr [redacted] placed an order on www.giftcardmall.com for a $gift cardThis order was cancelled on September 7, by our Risk departmentAt this time, the funds were reversed back to the card on fileUnfortunately, we do not have further information regarding the reason for this cancellation Accordingly, we [redacted] consider this matter resolvedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com