Blizzard Entertainment Inc

Hello, We have reviewed the matter again and we have arrived at the same conclusionAccording to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game serverUpon review of the logs for the account, Blizzard has
discovered that the access matches the customer’s play patternsA temporary suspension was applied, which has been lifted at the time of this responseAlong with the suspension in-game currency was removed This is in accordance with our cheating/botting policies which all players agree to when logging into the game The End User License Agreement can be found at http://us.blizzard.com/en-us/company/legal/eula.html.While we have no desire to take action against accounts that do not warrant it, we will do so when it is necessary to protect the integrity of the game We are confident in the decision in this case and the account will be held responsible for the activity Restoration of the currencies that were removed will not be a request we can grant in this case.Regards,Customer SupportBlizzard Entertainment

As this is now a legal matter Customer Support will no longer be able to assistMoving forward you will need to handle this through [email protected] or our PO box.ATTN: Legal DepartmentBlizzard EntertainmentPO Box 18979Irvine, CA

Greetings,We have reviewed the matter again and we have arrived at the same conclusion The ticket was submitted after repeated requests that feedback be submitted using the correct channels, and not by submitting tickets to the support staff The Game Master staff is unable to implement any changes to the game, nor are they able to pass feedback up to the developers The account will remain suspended until the stated time has passed.Furthermore, the account is not eligible for a refund of the requested services due to violation of the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html)This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account Hopefully this further clarifies our stanceIf you have any additional questions, please let our support team knowBest of wishes

Blizzard plans to release periodic updates to Diablo III. These updates may include additional content,bug fixes, class changes, class rebalancing and game mechanics changes. Please note that we host an online supportforum where customers can post feedback regarding any software
bugs, errors orgeneral issues. We have acknowledgedyour bug report and have passed that on to our development staff for review. Please check the Diablo III website(***) for future announcementsWe value our customer’sspirit and dedication to making Diablo III the best game for everyone.Furthermore, we strive to improve the quality of Diablo III by issuing newfeatures and contentIf the customer would like to comment on this recentpatch, please post on our Forums at ***Lastly, all users agree that Hardcore characters in Diablo III are not eligible for a restoration under anycircumstances. Please see our websiteregarding this policy: ***

Hello Luka, Thanks for taking the time to contact us about the recent Customer Service contacts you had, in regards to a recent World of Warcraft ban on your accountI had the chance to look over your account, the action taken against it, as well as all your communications with our Customer
Service department First and foremost, I’d like to clear up the confusion regarding the third-party software usageI verified that your account was not actioned for using any third-party software; it was in fact closed for abusing the in-game economyI wanted to be certain the action taken against your account was accurate, therefore I escalated your account to our Hacks department for further reviewYour account has now been reviewed by multiple Game Masters, myself, and our Hacks department with the same outcome: The World of Warcraft account has been closed due to abusing the in-game economy, and we will not overturn this action I do apologize for any confusing communication you received on the action, however, that does not change the outcomeIf you decide to return to World of Warcraft on a different account, I suggest you read over our Terms of Use before playing: http://us.blizzard.com/en-us/company/legal/wow_tou.html I know this is not the response you were hoping for, but I hope you understand our stance on the situationFeel free to reach out to our Customer Service department if you need assistance with anything elseBest of wishes! -Blizzard Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello C***I'm glad to hear that you were able to get the mount, I hope it's everything you thought it would be!In regards to our answers, especially with developing issues, the information provided is going to change as time progressesWe have to make sure that we aren't setting expectations inappropriately and often times when something is discovered it requires input from our development teamThis helps to maintain the community expectations as a whole as well as the support we provide themI couldn't agree more about consistency and that is always our goalThat being said when inconsistency takes place it should not be viewed as a slight, but rather a very human error. When it comes to carries, something being widely practiced does not make it acceptableWhile some groups may feel that this is something that we should support, it is not something that is currently allowedWhere found we do take appropriate action and as you experienced, no restoration is providedWhile this may feel underhanded, the purpose is to set a strong expectation that our policies in place are there to protect players from others who aren't wholesome in their intent.You can find our support articles, as these are both consistent and updated frequentlyIf you ever find information provided to you by a Game Master is not matching the support article, askWe are happy to clarify and in cases where there is a discrepancy, admit any errorsBelow is the link to the matter you referenced (freeing up names).Requesting a Name Be Released for Reuse - http://us.battle.net/support/article/200790I dug into your tickets and apologize if the wait felt longWe make every effort to respond as fast as ableI see that each response provided was answered within or hours of your submissionI do show the first ticket until the last ticket was over the weekend but a total of responses were provided within that window. Should you have further issues please feel free to use our ticketing systemI am glad in the end you were able to get the *** *** *** regardless and hope that it continues to serve you wellBest wishes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
tgey told me they were refusing my account suspending my account refunded me part of my money, I told them if they weren't shutting down the account fine They should have declined my payments starting the day they said abs closed the account 8/8/the day they said They continued to let me play for weeks and charged my cards with full GM knowledge also they broke contact first by giving us an account back with the name *** *** my brother in law they let us play this account since with full knowledge they admired emotional distress and child abuse on my kids by another player I got proof of all screen shotedThey deceived me on purpose knowing I was disabled and a victim of DV I've paid for a product that isn't out until August th this is not right I demand my money for product I never reviewed and a public apology You stand by bullies You hate on women *** *** *** ** ***You condone child abuse by banning my account letting this predator Run free in the mean time ...Disgusting!!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is false, only after I spent hours on the phone and escalated to a manager who called the warehouse multiple times on 12/and 12/and was told items shipped when they had notA partial order shipped on 12/As of the 13tth when this was sent the order was not fulfilledThe missing item has now arrived however the statement made by them is and needs to be corrected and the promised email to all who had orders with frostwolves has also not occurred so case will remain openThe lack of communication and customer service is not acceptable, still have had zero contact from the store regarding any of this.
Regards,
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt's very sad that blizzard won't do anything to make me happy; this is just another disappointment in a long line of stuff that has occurredHowever I suppose It does not matter to blizzard if I am unsatisfied with their service because I am just one customer, (let’s face it, blizzard face afford to upset anyone they please)I asked blizzard to either to move the ring or explain to the raid leader why blizzard will not be moving the ring (because the raid lead did not believe me) because of blizzards inaction I was removed from the raid team, missing out on the mythic kill and cutting edgeOff the top of my head I am going to list some of the interactions with blizzard that resulted with a compromise being found ***- The relic weapon for the hunter marksman was not dropping and initially blizzard refused to grant me the weapon until I had to get upset***- The item from Archimonde did not drop for me, initially blizzard refused and I escalated to the Revdex.com and had to get upset***- Reporting a Ninlooter and a request for an item restoration for a friend where I outright got an automated ticket, brought this issue to the customer service forums complaining about the disparity of GM quality Numerous occasions of friends asking for name unlocks from a GM, to be denied and I would go around and ask and have it unlocked (Clear GM disparity) And I could go onand onLet’s face facts my interactions with blizzard has not been fun or positive, I don’t think I’ve asked to the world from you people, having to resort to the Revdex.com does not mean a positive customer service experience has occurred The sad part is that Wow has been my favorite video game for a long time and it’s become a nightmare to deal with blizzard, and I can no longer support you people by playing it, I’ve had way more fun playing FFXIV because I’ve never had these problems and I think I’ll be staying there which is sort of sad because I put a lot of work and memories into WowI’m not going to ask for compensation or anything in return, But I want blizzard to know that it’s not been a good experience (Don’t bother wishing me a fun time playing whatever game I want to because I’ve heard that line like times now and its old) Regards, *** ***

As stated in many locations publicly, all sales of our games are final. This is visible in our terms of sale here: http://us.blizzard.com/en-us/company/about/termsofsale.html under section B2. While we may sometimes consider an exception to a case, the player owned this game for four
days and reached level prior to contacting us, which is a reasonable amount of playtime, thus all requests were denied. We will not be refunding this game

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIF this becomes and issue again you will be hearing from me !
Regards,
*** ***

Hello ***Thank you for taking the time to contact us, regarding your recent experiences with Blizzard's Customer ServiceI understand you believe your World of Warcraft account was wrongfully suspended.I took the chance to investigate your account personally, as well as all of the communication
you received from our Customer Service departmentI can say with certainty their responses, along with the action against your WoW account, were both accurateWe were unable to locate any signs of your account being compromised, therefore the suspension will not be overturnedIt is possible someone in your college gained access to your computer and decided to use third-party software, however, even if this is the case, keep in mind that account security is your responsibility.To be 100% certain of the accuracy of the suspension, I took it another step and escalated your account to be reviewed by our Hacks departmentTheir review of the action provided the same results as ours: we are certain this action is accurate; the account was found to be using third-party software, and the action will not be overturned.I know this is not the response you were hoping for, but I hope you understand our stance on the situationFeel free to reach out to our Customer Service department if you need assistance with anything elseBest of wishes!-Blizzard Entertainment

On November 13, 2014, many of our players experienced technical issues which prevented them from logginginto World of Warcraft. Furthermore,once players were able to log into the game, they experienced long queue timesto enter the game servers. To resolve theseissues, our engineers
had to apply several optimizations to our infrastructurein order to improve performance. We arecurrently monitoring our servers 24/to ensure that everyone has an enjoyableexperience. In response, our community representatives began issuing Warlords of Draenor Launch updates toinform our players of any issues that are occurring.Those updates can be found on our World of Warcraft forums at:http://us.battle.net/wow/en/forum/topic/15269358511http://us.battle.net/wow/e...⇄ Blizzard released a patch on November 17th, to address any bugs, crashes andlatency issues that might have occurred. Please visit our webpage at:http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014...⇄ review this information.On November 18th, Blizzard addressedthe community regarding the recent launch issues. We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15269759060 We have added five (5) days of compensation time to all players that had an active subscription duringlaunch. We sincerely apologize for any inconveniencethat may have been caused. Thank youvery much for your understanding and patience during this time. If there are any issues claiming thecompensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not questing the suspension, as I have said the issue I have is regarding a refundI purchased their product and as a result of being what they call "suspending the account" I can no longer use the product I purchased approxdays priorAs a result, if their position is that they will continue to prevent me from playing, or using their product I have paid them for in full, I expect a full refundI'm not sure why they (Blizzard) is having a difficult time grasping this conceptThey sold a product, for reasons they determine now deny use of that product and therefore a refund is owedWhy should I be required to pay for a product I no longer haveIf I sell you a car and don't like how you drive that car and then take it away from you any reasonable person would expect the cash paid for that car to be returned.Again, I purchased a product, Blizzard denied use and should refund the cost.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already explained to Blizzard support that my account was compromised from my home computer thus the IPI have been playing on my account since the release, months in total, and never had any previous warnings/suspensions during this timeThe person who used unauthorized access on my account got her own account banned and now also mineShe already confessed her doings behind my back and also contacted to your support (*** *** and ***)You should have all her personal, email, phone number etcif needed to verify this.Given the fact that I have never had any previous warnings, I cannot comprehend why I have been permanently banned out of nowhereAs you can see, I'm well aware about the rules and I don't look towards breaking them in any wayMy only crime here was that I let other people to use my computerI believe this punishment is an overkill and I hope you can understand where I come from and how much I feel like putting all this stress behind me right nowI have learned my lesson the hard way and won't let anyone, not even my own mother, to use my computer without my supervision any more.I have used lots of money on my Diablo III account purchasing original game, Digital Deluxe Edition of the Reaper of Souls expansion and Blizzcon transmogsI have already been banned and unable to play for days because of someone else's actionsIt is really unfair to be permanently banned for something that has been done while my account was compromised
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Part of the order shipped after numerous contacts and hours on the phoneI have no intention of closing this claim until completely resolved
Regards,
*** ***

Again, we will never share publicly details of our business that would assist people in circumventing our intended systems. As for not banning others we do as we find them; if you see people using likely prohibited programs they can always be reported. Regarding the hour suspension our terms actually state we can close anyone at any time for any reason, not that you will automatically get a short suspension, so there is no guarantee of not being closed when a prohibited program is used. This account will remain closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***