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BloomsToday Reviews (192)

Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID [redacted] This letter is in response to the complaint filed by [redacted] ***As [redacted] states, her husband did place an order for same day deliveryThe order was placed at 1:pm on 3/for delivery to a businessBlooms Today has a network of over 30,florist nationwideIn most areas in the US, we will have several options of florists to deliver on our networkWith the recipients location, we only had (2) shops that delivered to that areaThe first shop already sent out the driver to make the deliveries for the dayAnd we tried several times to contact the second shop in the area including sending messages and calling, but after several attempts, we did not hear back from themOur customer service contacted MrBrown at 5:pm via email and also called him at 5:pm to notify him that a shop could not deliverWe would like to sincerely apologize that we could not make this delivery as requestedWe value the opinion and satisfaction of our customers and we apologize that they did not have a good experience with this orderI realize that the 16th birthday has come and gone, but I would like to offer to send a complimentary arrangement along with a formal apologyIf [redacted] will email me at ***@bloomstoday.com I would be more then happy to arrange a delivery at no cost to her or her husband to show an act of good faithI have also reviewed the order and it shows that a full credit was issued on 3/Sincerely,Cindy E***Blooms Today

I ordered my flowers from this company hours before a funeral that I could not attend and I specially asked the lady belong me if my flowers would be delivered on time and she reassured me that I had ordered them in plenty of time to get them to this funeralI get an email one hour before the funeral telling me they need an alternate address because my flowers cannot be deliveredI had to end up getting a refund and live with the embarrassment that my flowers did not make it to an important funeral Very disappointed !!!

Revdex.com of Metro Washington DC & Eastern Pennsylvania, RE: Rejection to Response [redacted] This letter is in response to the rebuttal posted by Mr [redacted] Mr [redacted] states that the complimentary arrangement was never delivered and a full credit was not issuedI asked our Operations Director to look into this, because I have a signature and delivery confirmation that the flowers were delivered on Friday, 2/at 10:am and signed for by someone named DanAfter looking further into this, we found that the business that they were to be delivered to has a suite number, because it is one of many businesses in this buildingBecause a suite number was not given with the recipient information, we have no way to track were the flowers ended up, only knowing they were delivered to the correct buildingOur Operations Director was able to research and find the suite number for the recipient which is Ste As an act of good faith, we will send another complimentary arrangement In relation to the credit, I had our Accounting Department look into the creditOur records show that a credit settled on Mr [redacted] 's account on 2/in the amount of $The Statement below is from accounting and also lists the transaction number which can be given to his bank to track and confirm the credit Our customers satisfaction is very important to usWe hope that sending the complimentary arrangement will show that our apology is sincere Sincerely, Cindy E [redacted] Blooms Today Good Morning! Below is a copy of our Transaction Report, which shows the Date, Time, and the Amount for each Charge (SALE) and Credit (RETURN) for the given orderPlease note the Authorization Number for the transactions is: [redacted] The dates shown are the dates on which we settled each transaction While it may post sooner, please allow 5-business days for the credit to post/settle to your account

RE: Complaint ID: [redacted] This letter is in response to the complaint filed by [redacted] As soon as this complaint was received it was brought to the attention of our Operations DirectorAll details surrounding [redacted] 's original order and contact with our company were reviewed*** [redacted] was contacted directly and we were able to settle this to his satisfactionBlooms Today considers this complaint as resolvedSincerely, Cindy [redacted] E***Blooms Today

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I got a call from the company and follow up emailsOne email stated that the account was closed and the other was detailing my refund is being processedSee below Per your request, your Blooms Rewards membership is cancelled effective 7/13/A confirmation of your cancellation has been sent to your email for your recordsAlso per your request, we have issued a refund of month's of the $Blooms Rewards membership fees as follows: months @ $each = $months in one lump sum = $TOTAL REFUND = $Please allow - business days for the credits to appear on your accountWe apologize for any inconvenience, we don't show a prior request was received to cancel your accountThis was dated 7/13/that was days ago and no refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Blooms Today did send another charge for $to my credit cardI told the credit card company that it was a disputed account and I would not pay itThe company did call me and tel me they would credit my account for he original amount of $I did not know about the $until I got my credit card statementMy last statement did not have the credit but maybe Blooms did not send the creditin in timeAs far as the $It was not on the itemzed invoice they sent meWho knows what it was forI was satisfied with their response until I got the second charge.it will be another month before I get my next credit card statement to know if I actually got a credit

Do not use blooms todayI ordered flowrs and chocolate to be delivered on Saturday it is now the following Tuesday 7pm and still not delivered to a dear friend that had surgery??I will never use againDo they not have a good relationship with their vendors???

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:1) The flowers were STILL NOT delivered2) My credit card has been charged without credit back Regards, [redacted]

Revdex.com serving Metro Washington DC & Eastern Pennsylvania,After reviewing this complaint it was given directly to our Operations Vice PresidentThe customer was contacted and the issue was resolved as well as the credit issuedBlooms Today considers this issue as resolved.Sincerely, Cindy * E***

Revdex.com of Metro Washington DC & Eastern Pennsylvania, This letter is in response to the complaint that was made by [redacted] [redacted] placed an order on our website on 1/8/for delivery on 1/10/The product that was ordered was the Sweet Sentiments arrangement which is part of our exclusive Gift Box SeriesIf you go to the following web address (http:// [redacted] ) you will see the item that was selected by our customerShown directly under the product, you will see description tabsProduct Details, Delivery Policy, and Substitution PolicyIf you read the Delivery Policy for this product, it states ; Next-Day delivery by ***® is available Tuesday, Wednesday, Thursday, Friday and Saturday for orders placed by 8:p.mEastern Time to the continental United StatesDuring peak holiday periods, cut off times for placing orders may vary [redacted] shipments have no time guarantee and a signature is not requiredThe [redacted] carrier may leave the package if no one is available to accept the deliveryAll orders for the gift box program will have a [redacted] tracking number associated with it to update you on the progress and status of your delivery Blooms Today offers two options for deliveryWe have a network of over 30,florists nationwide that hand deliver and we specialize in same day deliveryWe also have our exclusive Gift Box Series arrangements that are delivered via ***These items are packed so that they do not shift in the box during the shipping process and are wrapped so the product stays fresh We do sincerely apologize if there was any misunderstanding and if [redacted] thought this product would be hand delivered rather then arriving via *** As [redacted] states, we do guarantee satisfaction and it is clear that this customer was not satisfied with her orderWe would like to thank her for her feedback as we are always analyzing ways to improve our customer serviceWe have issued a full credit in the amount of $to this customers account , which should post within a few business daysWe again would like to apologize for any misunderstanding and we hope that the full credit will show as an act of good faith Sincerely, Cindy *E***

Revdex.com of Metro Washington DC & Eastern PA RE: Complaint ID [redacted] This letter is in response to the complaint made on 2/10/by Mr [redacted] Mr [redacted] states in his complaint that he placed an order on on 2/for same day deliveryThis is trueI have reviewed all notes in the order and see that upon receiving the order we sent it to many shops to try and get it delivered todayBlooms Today works with our network of over 30,florist nationwide and we do specialize in same day deliveryEven with a network so big, occasionally we will come across a situation like thisThe notes on the order show that a customer service representative has set up the order for delivery tomorrow as approved by Mr [redacted] I also see that a percentage of the order was creditedAs an act of good faith we will have the flowers delivered tomorrow, and our accounting department has issued a full creditBlooms Today appreciates all input from our customers so that we may better improve our servicesWe would like to formally apologize to Mr [redacted] for the delay in the delivery and hope that the full refund and the delivery of the flowers will show that we are sincere Sincerely, Cindy E***

RE: Complaint ID: [redacted] This letter is in response to the complaint filed by [redacted] As soon as this complaint was received it was brought to the attention of our Operations DirectorAll details surrounding [redacted] 's original order and contact with our company were reviewed [redacted] was contacted directly and we were able to settle this to his satisfactionBlooms Today considers this complaint as resolved Sincerely, Cindy [redacted] E [redacted] Blooms Today

Revdex.com of Metro Washington DC & Eastern Pennsylvania, RE: Complaint ID [redacted] This letter is in response to the complaint that was filed by [redacted] Blooms Today would like to apologize for any complications with this orderOur goal as a company is to satisfy the needs of our customersAfter receiving the Revdex.com complaint, our Operations Director contacted [redacted] directly to resolve thisWe also have agreed to send a complimentary arrangement as an act of good faith [redacted] is welcome to email me at ***@bloomstoday.com to fill that order when he would like to accept itI would be happy to help himSincerely, Cindy *E [redacted] Blooms Today

I placed an order with Blooms today on 05/02/for an order to be delivered on 05/08/On 05/11/2015, the delivery had still not been receivedI called them to find out what the problem was, and they responded that there was no florist in the area to delivery themThen why was I not contact when the order was placed? They kept saying I'm sorry but it does not make up the fact that my mother never got flowers for mothers dayThey did say however, they would refund the money 100%, I very much hope so, since no services were given

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) The flowers were STILL NOT delivered 2) My credit card has been charged without credit back Regards, [redacted]

Flowers ordered on Friday, to be delivered on Sunday, for a funeral on Monday at 9am Found out on Monday at 3:30pm that "Blooms Today has access to all network florists in this area and have contacted each of them to deliver your order as originally scheduledAt this time your order is on hold pending an alternate address for delivery."

RE: Complaint ID [redacted] This letter is in response to the complaint filed by Mrs [redacted] Mrs [redacted] placed to order with Blooms Today as stated in the complaintBoth orders were canceled by Mrs [redacted] , and our customer service agent then issued a full credit for both orders Generally, a credit will take 3-business days to settle on the the accountIn this case, we experienced a glitch in our system on that day which did not process a batch of credits that included Mrs [redacted] On 6/the problem was located and fixed, and a full credit for both orders was issuedWe truly apologize for any frustration this caused, as it was not our intentOur customers are very important to usTo show an act of good faith, I would like to offer a complimentary arrangement for Mrs [redacted] She may email me at [redacted] , Monday - Friday, and I would be happy to set that up for herSincerely,Cindy J E***Blooms Today

On October 31, 2015, I consulted online florists in my granddaughters town wanting to find a "local" shopHer 15th birthday was the next day "Blooms Today" was the first shop that appeared Believing I would have better service because the others seemed to be in towns further away, I ordered a small fall arrangement with a "Happy Birthday" balloonThe ladies that helped me were kind and knew their business It was "too late" for same day delivery (12:P.Mwest coast time) but, I was assured that it would be delivered the next day, which it was On November 1, I called my granddaughter who had received her arrangement and loved it, but there was no balloon! November 2, I contacted Blooms Today who quickly offered to refund the price of the balloon, $ For an adult it was no problem, but now my granddaughter knows she was shorted part of her gift! No, please just deliver the balloon with a simple apology Now, I'm told it can't be done and only a refund is available Why? It was inconvenient to deliver just the balloon! But they would refund the balloon price When I worked retail, you "fix" your, and sometimes the customers, mistakes Now, the delivery was too far away to bother After some discussion, it was agreed that I would receive a full refund of the arrangement and balloon price After reading the other reviews I'm having my doubts This company needs management and customer service training I will not return or recommend them!

Revdex.com of Metro Washington DC & Eastern PARE: Complaint ID [redacted] This letter is in response to the complaint made on 2/10/by Mr [redacted] Mr [redacted] states in his complaint that he placed an order on on 2/for same day deliveryThis is trueI have reviewed all notes in the order and see that upon receiving the order we sent it to many shops to try and get it delivered todayBlooms Today works with our network of over 30,florist nationwide and we do specialize in same day deliveryEven with a network so big, occasionally we will come across a situation like thisThe notes on the order show that a customer service representative has set up the order for delivery tomorrow as approved by Mr [redacted] I also see that a percentage of the order was creditedAs an act of good faith we will have the flowers delivered tomorrow, and our accounting department has issued a full creditBlooms Today appreciates all input from our customers so that we may better improve our servicesWe would like to formally apologize to Mr [redacted] for the delay in the delivery and hope that the full refund and the delivery of the flowers will show that we are sincereSincerely,Cindy E***

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Description: Florists - Retail, Internet Selling Services, Internet Shopping

Address: 15405 John Marshall Hwy, Haymarket, Virginia, United States, 20169-2706

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