BloomsToday

Revdex.com of Metro Washington DC & Eastern Pennsylvania To whom it may concern, This letter is in response to a complaint that was forwarded to Blooms Today on June The complaint was filed by [redacted] on 5/28/ [redacted] explains that she was not aware that she was enrolling in the Blooms Rewards monthly membership [redacted] placed her order on our website which has a complete enrollment process, requiring you to acknowledge the terms and conditions of the program and also create a log in and password for your Blooms Rewards account [redacted] also received a $discount on her order as an incentive for becoming a Blooms Rewards Member After receiving the complaint, we were alarmed by the accusations, as it would be in direct violation of our company policy for an agent to deny [redacted] the refunds she was requestingOur Director of Operations, [redacted] , pulled the recorded call [redacted] contacted the Blooms Rewards on 5/23/and requested to cancel her membershipAt that time she did not request any refunds for past charges Now that we are aware that [redacted] desired to have the monthly charges refunded we are happy to obligeA refund for the two charges will be issued today and should show on her account within 3- business daysWe do apologize for any misunderstanding, and are offering the refunds as a show of good faith Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if I recieve a gift card for a future flower Regards, [redacted]

Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID [redacted] This letter is in response to the complaint filed by [redacted] *** [redacted] placed an order on 2/17/and paid an express fee, requesting that the flowers be delivered within a four hour period Blooms Today has a network of over 30,florists nationwideWhen we receive an order, we forward it to the shops in the recipients areaIn most cases we can find several shops in any given areaUnfortunately, in this case there were only two shops in our network that serviced this delivery area and neither of the two could deliver in the requested four hour periodBlooms Today does specialize in same day delivery and express deliveryAnd we do sincerely apologize if we were unable to fulfill this order delivery in the required timeI do see that the order was cancelled on 2/17, as well as a full credit approved and issued on that dateAs an act of good faith, I would like to offer a complimentary arrangement be sent along with a formal apologyIf [redacted] would like to email me at ***@bloomstoday, I would be more then happy to set up the delivery to the address of her choice at no cost to herWe again would like to offer our apologies Sincerely,Cindy [redacted] E***Blooms Today

RE: Complaint ID [redacted] After receiving this complaint our Operations Director reached out to [redacted] and received her voicemailShe left a messaged asking for [redacted] to return her callShe would like to offer her a formal apology as well as resolve this complaint to the satisfaction of [redacted] ***If she would like to contact Rose B***, Operations Director, her email is ***@bloomstoday.comShe would be happy to resolve this matter.Sincerely, Cindy * E***

Date: Tue, Mar 1, 2016 at 1:32 PMSubject: Fwd: Complaint ID [redacted] To: [redacted] BBB of Metropolitan Washington DC & Eastern Pennsylvania,This letter is in response to the complaint filed by Mrs. [redacted] ***. Mrs. [redacted] placed an order of 1/15/16 for same day delivery. The delivery... location for the requested order only had 2 florists in ournetwork. Our Operations team reached out to both shops, which were both further then 10 miles from the delivery address, and unfortunately both shops would not accept the order. We contacted Mrs [redacted] and offered to send one of our direct ship arrangements via FedEx or cancel the order. The order was canceled at her request and a full credit was issued to her account. We did receive a call after the credit should have shown in her account and did not. After our Accounting Specialist located an error with our credit processor, we manually entered a full credit on 2/4, which should have shown in her account on 2/5. We do sincerely apologize for the frustration that this error caused her. Sincerely, Cindy EExecutive Administrative Assistant [redacted] Hwy | Haymarket, VA 20169direct ###-###-####

Revdex.com of Metro Washington DC & Eastern PAK StNW, 10th FloorWashington, DC20005-3404This letter is in response to the complaint filed by Mr [redacted] Mr [redacted] states that after placing an order on our website, his credit card was comprisedAfter receiving the complaint, I brought this directly to the attention of our Operations Director, Rose B***She then contacted Mr [redacted] personally to resolveShe advised the customer that we do not have access to see personal information and assured him we take the privacy of personal information very seriously and have systems in place to protect it.Sincerely, Cindy J E***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to add that The representative of Blooms Today was very rude to my bank tepresentative and myself regarding this stating I had no reason for contacting my bank among other comments, however no receipt was ever received and they offered to call (where a 3-way call was made and recorded) as this is how I was able to determine the company they came fromThe website through *** (which is who I originally contacted to try and reach a resolution and just received a response from them) leads the consumer to believe that the flowers are coming from a local florist, yet they were flown from another stateThe whole experience was misleading and then the order failed to contain a vase as described (white with a cross)In any case, I wish I could do it over as the event I needed this for has passed, but the refunded amount will be given to the family toward the final expenses of *** ***As of this writing I am still trying to confirm a refund has been done. Regards,
*** ***

Revdex.com of Metro Washington DC & Eastern Pennsylvania RE: Complaint ID ***This letter is in response to the complaint filed by *** *** *** *** *** placed an order on 3/for delivery on 3/as statedOn 3/28, after the scheduled delivery time, a member of
our customer service team found the order was stuck in our system due to a technical glitch and was not sent outAt this time our team called *** *** and left a voicemail as well as sending him an emailThis technical error was brought to the attention of our IT team and immediately resolvedWe would like to sincerely apologize and we realize how upsetting this must have beenAfter reviewing all of the order details, I see that a full credit was issued on 3/As an act of good faith I would like to offer to send a complimentary arrangement*** *** can email *** and I will take care of everything. Sincerely, Cindy JE***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I was contacted by the Blooms Today representative with
apologies and offer to send flowers free of charge. Additionally they have provided a full refund but I have not contacted my bank card for verification. The representative also said Blooms Today would use this incident
as a training device to help impress upon their agents to send something to
fulfill an order rather than let an order remain unfulfilled. Unfortunately, additional training does
nothing to positively ensure the customer their order is being fulfilled. While I cannot force changes upon a business,
I also do not want them to be so easily let off the hook through niceties and
freebies.
If I may suggest, Blooms Today should establish some form of
positive feedback to the customer such is standard practice among many drop
shippers and shipping fulfillment centers for internet ordering. Possibly the local florist or fulfilling
agent can contact the customer directly or through a Blooms Today feed to show
receipt of order, processing of the order, delivery of order, and completion of
order as it occurs, like tracking a package or other purchase.
Until a system is in place, the Blooms Today “promise”
of one-day delivery is hearsay & advertising. To me, any and all references to such
claims should be removed from their website(s)As in my case, a funeral service is truly a
one-time event. Placing your trust and
faith in a business should not be left to chanceThere is no reason Blooms
Today cannot provide the same level of assuredness to their customers.
I am willing to close this complaint in good faith but failure to uphold my good faith is what created this complaint. Thus I wish it to remain
as a warning to others that may be duped by their slick ads and empty
promises. Until Blooms Today makes
changes to earn the trust and faith, warnings need to be posted to others
considering doing business with them
Regards,
*** ***

Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashingtonDC 20005-3404RE: Complaint ID ***This letter is in response to the complaint filed by a customer relating to order ***After receiving the complaint, it was given directly to our Vice President of
OperationsShe reached out to the customer directly and was able to solve this issue, explain our order process, and as requested provide a full refund issued on 1/16/Blooms Today considers this as resolved.Sincerely, Cindy * E***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I want to thank them for making it right and the flowers were beautiful.
Regards,
*** ***

I ordered flowers for a Sunday birthday for my girlfriend, the flowers were never delivered even though I got a confirmation email that they were, Monday went by and still no delivery, I got no return calls from the Company to explain why I was lied to about the delivery but Blooms Today had no problem charging my credit card, no one has offered an explanation for this, from what I get this Company could care less about customers and more about making money!!! How can I make this up to a woman who thinks her BIRTHDAY was overlooked by her boyfriendIf you want complete 100% Customer Satisfaction then deal with another Company aside from this one! Being incompetent and irresponsible and holding money in the highest regard above all else must be a NUMBER priority in the hiring process of BLOOMS TODAY, it should be BLOOMS tomorrow or the next day or whenever we feel like getting to it

Revdex.com serving Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404RE: Complaint ID *** This letter is in response to the complaint filed by *** *** *** on 6/14/After the complaint was filed *** *** spoke with our Operations Supervisor
Dawn V***During that call it was discovered that *** ***'s order was placed using his wife's email address, so all email confirmations of the order and membership details were sent to that emailAt this time our Supervisor apologized and confirmed that the membership was canceled and that a full refund of the membership was givenWe would like to sincerely apologize for any misunderstand and any frustration that was caused by this issueI would like to personally offer to send a complimentary floral arrangement on the behalf of MrFarriss to anyone of his choosingWe would like to offer this arrangement as an act of good faith to show that we care about our customersPlease reach out to ***@bloomstoday.com with delivery information and I would be happy to process the order at no costWe again apologize for any issues with your latest experience with Blooms Today.Sincerely,Cindy E***

Revdex.com of Metro Washington DC and Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404RE: Complaint ID ***This letter is in response to the complaint filed by *** *** ***After looking into the orders mentioned in the complaint, I see a full refund was issued for all
ordersOur Operations VP attempted to reach out to *** *** but was unable to get a hold of himIf further resolution is needed we ask that he contact her directly at ***@bloomstoday.com. Sincerely, Cindy * E***

Revdex.com serving Metro Washington DC & Eastern Pennsylvania, This letter is in response to complaint ID: ***After receiving this complaint I brought it to the attention of our Operations Director, Rose B***She reached out to Mrs*** and was able to resolve this complaint
directly with herWe appreciate our customers and any feedback that allows us to improve our servicesBlooms Today considers this as resolved Sincerely, Cindy J E***

Revdex.com of Metro Washington DC & Eastern Pennsylvania,K StNW, 10th FloorWashington, DC 20005-3404RE: Complaint ID ***This letter is in response to the complaint filed by *** *** *** *** placed an order with Blooms Today for an arrangement to be delivered to funeral
servicesAfter learning of a delivery problem on the first arrangement we tried to find a local florist to deliverWith such a short time until the service after learning of the initial missed delivery, we were unfortunately unable to arrange a new deliveryWe sincerely apologize for the frustration this has caused *** ***Our Operations Manager was able to reach out to her and offer resolutionWe have issued a full credit and am also sending the arrangement complimentary as requestedBlooms Today considers this as resolved

Revdex.com of Metro Washington DC & Eastern Pennsylvania,RE: Rejection to Response ***This letter is in response to the rebuttal posted by Mr*** ***Mr*** states that the complimentary arrangement was never delivered and a full credit was not issuedI asked our Operations Director to look into this, because I have a signature and delivery confirmation that the flowers were delivered on Friday, 2/at 10:am and signed for by someone named DanAfter looking further into this, we found that the business that they were to be delivered to has a suite number, because it is one of many businesses in this buildingBecause a suite number was not given with the recipient information, we have no way to track were the flowers ended up, only knowing they were delivered to the correct buildingOur Operations Director was able to research and find the suite number for the recipient which is Ste As an act of good faith, we will send another complimentary arrangement In relation to the credit, I had our Accounting Department look into the creditOur records show that a credit settled on Mr***'s account on 2/in the amount of $The Statement below is from accounting and also lists the transaction number which can be given to his bank to track and confirm the credit Our customers satisfaction is very important to usWe hope that sending the complimentary arrangement will show that our apology is sincere. Sincerely,Cindy E***Blooms Today Good Morning! Below is a copy of our Transaction Report, which shows the Date, Time, and the Amount for each Charge (SALE) and Credit (RETURN) for the given orderPlease note the Authorization Number for the transactions is: ***. The dates shown are the dates on which we settled each transaction. While it may post sooner, please allow 5-business days for the credit to post/settle to your account

Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Complaint ID ***
This letter is in response to the complaint filed by *** *** *** *** *** placed an order on 3/for delivery
on 3/as statedOn 3/28, after the scheduled delivery time, a member of our customer service team found the order was stuck in our system due to a technical glitch and was not sent outAt this time our team called *** *** and left a voicemail as well as sending him an emailThis technical error was brought to the attention of our IT team and immediately resolvedWe would like to sincerely apologize and we realize how upsetting this must have beenAfter reviewing all of the order details, I see that a full credit was issued on 3/As an act of good faith I would like to offer to send a complimentary arrangement*** *** can email *** and I will take care of everything.
Sincerely,
Cindy JE***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com of Metro Washington DC & Eastern PennsylvaniaK StNW, 10th FloorWashington DC 20005-3404RE: Complaint ***This letter is on response to the complaint filed by *** *** on 7/8/After receiving the complaint this issue was brought to the direct attention of our Operations
Director*** *** was contacted right awayA full refund was given for this order and an arrangement was made to satisfy ** *** and to show an act of good faithWe care about our customers and it is our primary goal to take special care of our customersWe apologize for any frustrations caused by the problems with this order and have taken necessary steps to resolve this issue Sincerely,Cindy * E***