BloomsToday

Review: I placed an order at [redacted] order# [redacted] on Sunday 5/12 with delivery for Monday 5/13. I called at 5pm to ask why the order hadn't been delivered yet, and was told it should be delivered no later than 6. I called later in the evening because the order hadn't been received yet, and was told that the order had been delivered at 10am, quite the opposite of what the first woman told me. I assured him that they in fact had not been delivered. He said well have them check again because it is an apartment isn't it? I said no it's a single family house in a neighborhood of single family houses. he placed me on hold and said "Sir, I'm really sorry, I just talked to the owner of the florist that was going to be delivering the flowers and he said Monday's are really busy for them and it should be there in a half hour." Which should've been 8pm, it's not 8:52 and the flowers have not been received. I was promised a call back and e-mail once delivered. I just tried calling them to see what was going on, and now they're closed. This was for a birthday that was today and also for mothers day.Desired Settlement: I expect to refunded the FULL amount that was charged on my credit card, and I expect that the flowers be delivered.

Business

Response:

Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC)

1411 K St. NW, 10th Floor

Washington, DC 20005-3404

Review: Ordered flowers for same day delivery. Charged $9.99 membership fee and $15.98 for order of flowers. Company could not deliver flowers the same day. Called to cancel the order and a credit was issued for $9.99 and $15.98 immediately. Two days later a new charge for $20 was posted to my credit card account. Called the company to have this erroneous charge removed, and was advised they did not see it or know what it was for. They said they would call me back about it but have not. I looked this company up on your site and found them to have 481 complaints against them, make this 482. I would like this erroneous charge removed from my account. My initial order number was 97337286.Desired Settlement: Need to be sure that erroneous chage is removed from my credit card.

Business

Response:

This letter is in response to the complaint

received on 04/30/2013 from the Revdex.com Office

for [redacted].

When [redacted]

placed a floral order with Blooms Today she received a $20.00 discount off the

order for joining the Blooms Rewards program. That was the $20.00 transaction

charged to her account on 4/11/2013 when the membership was cancelled. The

$20.00 is a member benefit for joining.

However, in [redacted]’s case the floral order with Blooms Today was

cancelled as well. This would have removed the $20.00 discount received and

only the membership fee should have been refunded.

The $20.00 charged

made to [redacted]’s account on 4/11/2013 was refunded in full on 4/22/2013.

An email was sent to [redacted] informing her of the credit and explanation of

the charge. An additional $20.00 was also issued back to [redacted]’s account

when a chargeback was filed with [redacted] on 4/26/2013. We apologize for the misunderstanding and

time it has taken [redacted] to resolve her concern with our company.

We were able to

locate [redacted] call with the number provided on the Revdex.com complaint. The call

was placed to the Blooms Today customer service center on 4/15/2013. Unfortunately, the Blooms Today agents do not

have access to the Blooms Rewards membership or account history. [redacted]

should have contacted us at the [redacted] number shown on her bank

statement with the $20.00 transaction. We sincerely regret that the agent she

spoke with could not assist [redacted] properly in addressing her concern and

issuing the credit to her account.

In summary, [redacted] received a full credit of the $20.00 charge and a credit of the $9.99

membership fee. The membership was cancelled on 4/9/2013. [redacted] may

contact me directly if she has any other concerns or would like to discuss any

of the information I’ve provided.

Best Regards,

V.P. Blooms Rewards

Phone: [redacted]

Review: I never ordered anything from Blooms Flowers. They started charging me membership fee for reward program that I did not order. They are charging $9.99 per month since last 26 months.

They have charged me $259.74 so far, with out my authorization. This is a scam, please take strict action against these guys.Desired Settlement: My refund of $259.74

Business

Response:

This

letter is in response to the complaint received on 07/23/2013

from the Revdex.com Office for [redacted]. The $9.99 billed

to the customer’s account is a monthly membership fee

for the Blooms Rewards program in which

[redacted] enrolled in on 3/15/2011 to receive a member savings of $20.00 on the

Blooms Today order.

A complete explanation of how the 50% offer works is provided

during the order process and prior to enrollment. This information would have

been provided to the customer when an order was placed online at www.bloomstoday.com.

The customer had the option to continue at the list price and decline the

member savings on the floral purchase or join Blooms Rewards at $9.99 a month

and receive the savings. [redacted] elected to enroll to receive that

$20.00 savings as a member benefit. Members receive an order confirmation and

welcome letter from Blooms Today and Blooms Rewards once the order is

submitted.

Enrollment is completely optional. Members can cancel after the first 7

days of joining with no further obligation. The cancellation can be done

by calling our customer service center at the number provided on the billing

statement and receipt or can be canceled online at www.bloomsrewards.com.

On 7/18/2013, **. [redacted] contacted the Blooms Rewards customer

service department requesting a refund of all membership fees paid to date

totaling $259.74. The customer service

representative issued 11 credits totaling $109.89. The representative also

informed the customer that any transaction over a year old would require

management authorization due to credit card company restrictions on any billing

over a year old. After receiving authorization, a call was placed to the **.

[redacted] on 7/22/2013 to confirm a blind credit in the amount of $149.85 was

issued as requested. The customer should allow 3 to 5 business days for the 12 credits to appear on the bank statement.

The membership has been

cancelled effective, 7/18/2013 and no future billings will be made to the

account. The customer has received a full refund in the amount of $259.74 as

requested. We believe we have addressed

the customer’s complaint in full and met the desired settlement.

Regards,

Blooms Rewards Customer Service Center

15405 John Marshall Hwy. Haymarket VA 20187

###-###-####

Review: This company also goes by "[redacted]" "[redacted]" and other names. I ordered two different bouquets for two different people early in the month. One was to be delivered in the middle and the other at the end of the month. The first one was not delivered and the company never contacted me. I got a hold of them and told them just to redeliver the flowers even though the occasion had passed. They said they had to credit and reissue the order and needed my credit card # again to do this. They said they would give a discount on the new order. I asked why they just cant credit the difference and reenter the order and they said they cannot do it that way. Well they did deliver those flowers but the credit never showed up for the first order, even though the new charge went through the same day as my call.

At the end of the month, the second bouquet was not delivered either. Once again, no word from the company. I had to call and the same situation. They would not refund without my card #--seems like it would be on the receipt doesnt it. Well once again they recharged me at a discount and supposedly upgraded the flowers with no delivery charge. Once again the new charge showed up on my bill and still no credit, not even from the first batch in the middle of the month. The second batch of flowers have still not been delivered and I was charged 4 times for 2 sets of flowers and never given any credits and the second batch was never delivered. They will not refund your money, only charge you more if you complain.

Also, I had requested a confirmation of the credits to be emailed to me. When they charge you you get a nice receipt with letterhead and everything. When they send the refund confirmation, it does not have letterhead, order # or amount or anything, only a sentence that says a credit will be processed and their 1-800 #, although they never refund anything. It doesn't have a date, name or anything. Other people had commented they also charge monthly on their accts for a service they did not request. and that the recipients say the flowers that do arrive are dead or wilted. My advise to others would be to use local florists.Desired Settlement: I wanted the flowers delivered and I would like a refund for the first two charges on my account. My order #'s for those receipts are #[redacted] and #[redacted]

Consumer

Response:

----- Original Message -----

From: [redacted]

Review: I ordered Flowers online from this business. I live in Kansas and they are in Virginia. Someone from their order processing department stole my card number and went to a [redacted], possibly more than one and did multiple 25.00 withdraws to the tune of $303.56 cents. They have thieves working there and no one should purchase online from them.Desired Settlement: An apology and a refund for all the trouble I know have to go through because of the thieves they have employed there. The Revdex.com should also put out a consumer warning against this business.

Business

Response:

Revdex.com of Metro Washington DC & Eastern PA1411 K St. NW, 10th Floor

Review: PLACED A ORDER FOR FLOWERS TO BE SENT TO A FAMLIY MEMBERS FUNERAL.IT NEVER GOT THERE CONTACTED BLOOMSTODAY SAID LOCAL FLORISTS PROBLEM THAT MADE US PRETTY LITTLE THE DAY OF FUNERAL WITH NO FLOWERS AND THE COMPANY WOULDNT EVEN GET BACK TO USDesired Settlement: SOMEBODY SHOULD FOLLOW THRU WITH EXPLANTION WHY FLOWERS DIDNT GET THERE. ANY MABE A CARD TO THE FAMLIY OF THE DECESED

Business

Response:

Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC)

1411 K St. NW, 10th Floor

Washington, DC 20005-3404

Review: Flowers were order to be delivered on Boss' Day and an extra fee was paid so they would be delivered by 3pm, the time my boss goes home from work. They did not come til 4pm. Also, the flowers come with an 100% satisfaction guarantee and since I am far from satisfied, I would like a full refundDesired Settlement: Transaction Date: 10/17 Credit Card Description: FLT*BLOOMSTODAY Amount: $58.96Order Number: [redacted]Please issue a full refund.

Business

Response:

This letter is in response to a complaint [redacted]. As **. [redacted] states, we do offer a satisfaction guarantee. We did confirm with the florist that the delivery was made at 4:00 pm rather then the requested time of 3:00 pm. We do apologize for any inconvenience this may have caused. To fulfill our customers wishes, we have issued a full refund to the credit card on file.

I placed an order with Blooms today on 05/02/2015 for an order to be delivered on 05/08/2015. On 05/11/2015, the delivery had still not been received. I called them to find out what the problem was, and they responded that there was no florist in the area to delivery them. Then why was I not contact when the order was placed? They kept saying I'm sorry but it does not make up the fact that my mother never got flowers for mothers day. They did say however, they would refund the money 100%, I very much hope so, since no services were given.

I had a problem with an order delivery and when I called Blooms Today they refunded my payment. Then we found where the order had been delivered by mistake and I called to let them know they could charge me for the order...even though it was late. But they gave me a great price to compensate me for the mistake and everyone was really nice. The flower recipient said the blooms were beautiful!

On October 31, 2015, I consulted online florists in my granddaughters town wanting to find a "local" shop. Her 15th birthday was the next day. "Blooms Today" was the first shop that appeared. Believing I would have better service because the others seemed to be in towns further away, I ordered a small fall arrangement with a "Happy Birthday" balloon. The ladies that helped me were kind and knew their business. It was "too late" for same day delivery (12:30 P.M. west coast time) but, I was assured that it would be delivered the next day, which it was. On November 1, I called my granddaughter who had received her arrangement and loved it, but there was no balloon! November 2, I contacted Blooms Today who quickly offered to refund the price of the balloon, $5. For an adult it was no problem, but now my granddaughter knows she was shorted part of her gift! No, please just deliver the balloon with a simple apology. Now, I'm told it can't be done and only a refund is available. Why? It was inconvenient to deliver just the balloon! But they would refund the balloon price. When I worked retail, you "fix" your, and sometimes the customers, mistakes. Now, the delivery was too far away to bother. After some discussion, it was agreed that I would receive a full refund of the arrangement and balloon price. After reading the other reviews I'm having my doubts. This company needs management and customer service training. I will not return or recommend them!