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BloomsToday Reviews (192)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I got a call from the company and 2 follow up emails. One email stated that the account was closed and the other was detailing my refund is being processed. See below Per your request, your Blooms Rewards membership is cancelled effective 7/13/2015. A confirmation of your cancellation has been sent to your email for your records. Also per your request, we have issued a refund of 24 month's of the $9.99 Blooms Rewards membership fees as follows: 11 months @ $9.99 each = $109.89 13 months in one lump sum = $129.87 TOTAL REFUND = $239.76 Please allow 3 - 5 business days for the credits to appear on your account. We apologize for any inconvenience, we don't show a prior request was received to cancel your account. This was dated 7/13/2015 that was 14 days ago and no refund.
Regards,
[redacted]

False advertising. Website clearly states that orders put in before 11AM on Sunday will be filled. Order was placed before 9AM and did not have receive a call until 2:30 in the afternoon to advise that there were no florists available to fill the order, making it obvious that no timely attention was paid to my order. What good is it to order birthday flowers for someone and have them delivered after their birthday?

Flowers ordered on Friday, to be delivered on Sunday, for a funeral on Monday at 9am. Found out on Monday at 3:30pm that "Blooms Today has access to all network florists in this area and have contacted each of them to deliver your order
as originally scheduled. At this time your order is on hold
pending an alternate address for delivery."

Revdex.com of Metro Washington DC & Eastern Pennsylvania,
RE: Rejection to Response [redacted]
This letter is in response to the rebuttal posted by Mr. [redacted]. Mr. [redacted] states that the complimentary arrangement was never delivered and a full credit was not issued. I asked our Operations Director to look into this, because I have a signature and delivery confirmation that the flowers were delivered on Friday, 2/13 at 10:07 am and signed for by someone named Dan. After looking further into this, we found that the business that they were to be delivered to has a suite number, because it is one of many businesses in this building. Because a suite number was not given with the recipient information, we have no way to track were the flowers ended up, only knowing they were delivered to the correct building. Our Operations Director was able to research and find the suite number for the recipient which is Ste 633. As an act of good faith, we will send another complimentary arrangement.  
In relation to the credit, I had our Accounting Department look into the credit. Our records show that a credit settled on Mr. [redacted]'s account on 2/11 in the amount of $37.47. The Statement below is from accounting and also lists the transaction number which can be given to his bank to track and confirm the credit.    
Our customers satisfaction is very important to us. We hope that sending the complimentary arrangement will show that our apology is sincere. 
Sincerely,
Cindy  E[redacted]
Blooms Today
  
Good Morning! Below is a copy of our Transaction Report, which shows the Date, Time, and the Amount for each Charge (SALE) and Credit (RETURN) for the given order. Please note the Authorization Number for the transactions is: [redacted]. The dates shown are the dates on which we settled each transaction.  While it may post sooner, please allow 5-7 business days for the credit to post/settle to your account.

Revdex.com serving Metro Washington DC & Eastern Pennsylvania
RE: Complaint ID [redacted]
This letter is in response to the complaint filed by [redacted] and [redacted]. I was able to locate an order in our system that was placed by...

[redacted] on 4/26 for delivery on 4/28. I show that there was one shop in our system that delivers to the funeral home in Greenwood Wisconsin. Upon receiving the order, we wired it to the shop and it was accepted and agreed to be delivered. We did not hear back that they were unable to deliver until 9:58 am on the requested delivery day of 4/28. At 10:05 am I see notes that our customer service representative tried to reach the [redacted] by phone, and an email was sent to them at 10:07 notifying them of the problem with the order. Blooms Today would like to sincerely apologize for the problem with this order. We take our relationship with our delivering florists very seriously. We should have received notice sooner
and will be evaluating our relationship with this florist to ensure this does not happen again. In regards to the complaint of our ad on the obituary website, Blooms Today partners with a national affiliate who services funeral homes and obituaries nationwide. Any advertising is done by this affiliate with several national floral providers. We work very hard to take personal care with each and every order. Our relationship with our customers is very important to us. We know that we cannot take back this very sensitive time, but we would like to show that we care. I see that a full credit was issued on 4/28 and the [redacted] have been refunded. As an act of good faith I would like to send a beautiful complimentary arrangement to either the [redacted], or the family of the deceased, along with a formal apology from Blooms Today. Either [redacted], or [redacted] can email me at [redacted]@bloomstoday.com  with the delivery information and I will be happy to take special care in setting up this order. 
Sincerely, 
Cindy ** E[redacted]
Blooms Today

RE: Complaint ID [redacted]This letter is in response to the complaint filed by Mrs. [redacted]. Mrs. [redacted] placed to order with Blooms Today as stated in the complaint. Both orders were canceled by Mrs. [redacted], and our customer service agent then issued a full credit for both orders....

Generally, a credit will take 3-5 business days to settle on the the account. In this case, we experienced a glitch in our system on that day which did not process a batch of credits that included Mrs. [redacted]. On 6/18 the problem was located and fixed, and a full credit for both orders was issued. We truly apologize for any frustration this caused, as it was not our intent. Our customers are very important to us. To show an act of good faith, I would like to offer a complimentary arrangement for Mrs. [redacted]. She may email me at [redacted] , Monday - Friday, and I would be happy to set that up for her. Sincerely,Cindy J E[redacted]Blooms Today

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They explained how their process worked and advised that it wasn't one of their people. I received a second call from the operations Director and she refunded my original purchase price for my trouble. This is acceptable to me.
Regards,
[redacted]

Revdex.com serving Metro Washginton DC and Eastern Pennsylvania1411 K St. NW 10th FloorWashington DC 20005-3404RE: Complaint ID [redacted]This letter is in response to the complaint filed by [redacted] on 6/15. After receiving the complaint our Operations Director reached out to [redacted]...

directly. Not only did we make sure she received her full refund, we also sent out a complimentary arrangement on 6/17. We would like to sincerely apologize for any frustration related to the non delivery. And we hope our refund and complimentary arrangement showed an act of good faith that we care and want to make our customers happy.Sincerely, Cindy E[redacted]

Revdex.com of Metro Washington DC & Eastern PARE: Complaint ID [redacted]This letter is in response to the complaint made on 2/10/15 by Mr. [redacted].  Mr. [redacted] states in his complaint that he placed an order on on 2/10 for same day delivery. This is true. I have reviewed...

all notes in the order and see that upon receiving the order we sent it to many shops to try and get it delivered today. Blooms Today works with our network of over 30,000 florist nationwide and we do specialize in same day delivery. Even with a network so big, occasionally we will come across a situation like this. The notes on the order show that a customer service representative has set up the order for delivery tomorrow as approved by Mr. [redacted]. I also see that a percentage of the order was credited. As an act of good faith we will have the flowers delivered tomorrow, and our accounting department has issued a full credit. Blooms Today appreciates all input from our customers so that we may better improve our services. We would like to formally apologize to Mr. [redacted] for the delay in the delivery and hope that the full refund and the delivery of the flowers will show that we are sincere. Sincerely,Cindy E[redacted]

Revdex.com of Metro Washington DC & Eastern PA
RE: Complaint ID [redacted]
This letter is in response to the complaint made on 2/10/15 by Mr. [redacted].  Mr. [redacted] states in his complaint that he placed an order on on 2/10 for same...

day delivery. This is true. I have reviewed all notes in the order and see that upon receiving the order we sent it to many shops to try and get it delivered today. Blooms Today works with our network of over 30,000 florist nationwide and we do specialize in same day delivery. Even with a network so big, occasionally we will come across a situation like this. The notes on the order show that a customer service representative has set up the order for delivery tomorrow as approved by Mr. [redacted]. I also see that a percentage of the order was credited. As an act of good faith we will have the flowers delivered tomorrow, and our accounting department has issued a full credit. Blooms Today appreciates all input from our customers so that we may better improve our services. We would like to formally apologize to Mr. [redacted] for the delay in the delivery and hope that the full refund and the delivery of the flowers will show that we are sincere. 
Sincerely,
Cindy E[redacted]

RE: Complaint ID [redacted]
This letter is in response to the complaint filed by Mrs. [redacted]. Mrs. [redacted] placed to order with Blooms Today as stated in the complaint. Both orders were canceled by Mrs. [redacted], and our customer service agent then issued a...

full credit for both orders. Generally, a credit will take 3-5 business days to settle on the the account. In this case, we experienced a glitch in our system on that day which did not process a batch of credits that included Mrs. [redacted]. On 6/18 the problem was located and fixed, and a full credit for both orders was issued. We truly apologize for any frustration this caused, as it was not our intent. Our customers are very important to us. To show an act of good faith, I would like to offer a complimentary arrangement for Mrs. [redacted]. She may email me at [redacted] , Monday - Friday, and I would be happy to set that up for her. 
Sincerely,
Cindy J E[redacted]
Blooms Today

Review: I ordered $73 worth of flowers for my grandmother's funeral, which was today, 2-14-14. They were promised to be delivered to the funeral home by 9 AM. They never came. It is now 7:44 PM and they are still nowhere to be found. I called [redacted] Today's customer service only to hear an automated response saying they were closed and would open up again tomorrow-2-15-14. I tried explaining the situation on their [redacted] page, but it keeps being deleted and ignored. I am not happy. I want my money back. They ruined a day that was already bad, as it was my grandmother's funeral and now it is too late for me to send or do anything because the funeral is over and she's already buried!Desired Settlement: I want my money back with a sincere apology.

Business

Response:

Review: I ordered two flowers to be sent to my two daughter in laws. The price was $9.99 each plus delivery. When I received my credit bill, I was charged twice at $32.96. When I questioned customer service, they said that $22.00 in charges for a $9.99 flower arrangement was a good price. I ordered by email, and no where did it show on the computer screen that they would charge that much for shipping and handling. I would NEVER have ordered the flowers at that price. I was under the impression that $32.96 was for two different deliveries, until I saw the credit card price. There is something wrong here.Desired Settlement: I would like one of the $32.96 charges to be taken off my credit card. They misrepresented the price.

Business

Response:

6/25/13

Revdex.com of Metro Washington DC & Eastern PW

RE: Complaint ID [redacted]

This letter is in response to a complaint submitted by [redacted]

[redacted]. [redacted] claim is that she did not know that she would

be charged $32.96 two times after placing two floral orders on our website. On

5/9/13 [redacted] placed two orders via our website. At this time, we were

holding a Mothers Day promotion and were offering some of our gift box series

arrangements at $9.99. These arrangements are delivered via FedEx express

overnight. As she does state in her complaint, the price was $9.99 plus delivery.

Our website requires that when placing multiple orders, you

must go through the order process, selecting a product, a delivery date,

recipient info, card message, etc. At the end of ever order, before the submit

button is clicked, there is a clear summary page, that gives a summary of the

order, along with the total breakdown of the order cost, which in this case was

$32.96. After you submit the order, you can then choose to close the screen, or

continue shopping. To place another order, you would choose continue shopping,

place the new order information, be directed to the summary page, in which you

would be given a total for your new order before submitting. This information

is not shown in fine print and is located in the center of the page on the

summary page.

In addition to providing the total order amount before

submitting the order on our website, we sent a separate email confirmation for

each of the two orders. Each email contained a separate order number, tracking

number, and gave the total for each order.

We do apologize if [redacted] did not understand that she

would be paying shipping for each order, that were going to two different

locations. We feel that we make a considerable effort to make all of the

information clear on our website, and we listed the price of $32.96 for each

order separately before each order was placed, and sent an email confirmation

containing the total for each.

Sincerely,

Business

Response:

Review: Online flower order resulted in a monthly fee that was not clearly indicated on the website, therefore the company is charging a monthly fee that is indicated as a debit on the bank statement.Desired Settlement: No more monthly fees be deducted from account.

Business

Response:

December 2nd , 2013

Subject: Response to a complaint sent to the RevDex.com for [redacted].

The Blooms Rewards membership is offered to Blooms Today

customer during the checkout process. Blooms Today offers a complete

explanation of the monthly membership fee and the benefits of enrollment. This information is presented on the

enrollment page along with the cost of the membership. The monthly charge is

shown in two locations; at the top of the enrollment page and center in

standard font size. The customer is required to select decline the offer and

continue at the list price or apply the savings and continue with the order. The

Blooms Rewards is offered to customers during the check out process as an

additional way to save on their floral purchase. Enrollment is completely

optional and clearly outlined that a monthly membership fee is required. A copy has been provided for your reference.

After submitting the order the customer receives two receipts.

The first is a receipt from Blooms Today showing a breakdown of the customers

purchase including information about the Blooms Rewards program and the member

savings. The second receipt is from Blooms Rewards showing the initial $9.99

charge and information on the monthly recurring fee, the cancellation policy

and access to member benefits.

As a member the customer received a $20.00 member savings on the

Blooms Today order and access to 1000’s of offers on dining, entertainment,

travel, and shopping at www.bloomsrewards.com. Our records show your

receipts were sent to the email address you provided at [redacted].

Enrollment is completely optional. Members can

cancel after the first 7 days of joining with no further obligation. The

cancellation can be done by calling our customer service center at the number

provided on the billing statement or can be canceled online at www.bloomsrewards.com.

As requested the customers membership was cancelled on 11/20/2013.

As a courtesy I've issued three credits of $9.99 each for a total refund of

$29.97 back to the members account.

Please allow 3 to 5 business days for the refund to show on the bank or

credit card statement.

Please see attached for supporting documents.

Regards,

VP

Blooms Rewards

15405

John Marshall Hwy. Haymarket VA 20187

(P) ###-###-####

Email:

Review: I have ordered flowers twice from this company and both times they were not delivered. They never sent me a notice that there would not be delivery- called or emailed, and they did not follow through with attempted second delivery as promised. Still waiting for my credit card bill to see if they have credited the amount charged. On second delivery they still wanted to charge me for next day delivery! I refused and never heard back from them and they never delivered my flowers.Desired Settlement: My credit card be credited and this company is no longer able to sell flowers.

Business

Response:

Review: Ordered flowers from Blooms Today. The total price was $64.06. I have a coupon that states "Save $10 on every order." They did not deduct the $10.00, claiming that the deduction was for the full price of an individual item (this item was on sale) and not the total deduction on the order. Since the coupon said Save $10 on every order, the company owes me $10.00.Desired Settlement: Credit my credit card $10.00.

Business

Response:

Better Business Bereau of Metro Washington DC & Eastern Pennsylvania,

False advertising. Website clearly states that orders put in before 11AM on Sunday will be filled. Order was placed before 9AM and did not have receive a call until 2:30 in the afternoon to advise that there were no florists available to fill the order, making it obvious that no timely attention was paid to my order. What good is it to order birthday flowers for someone and have them delivered after their birthday?

Review: BloomsToday.com has a very deceptive advertising scheme. They offer a discount on flowers, and then obfuscate the detail that when you take advantage of this special deal, you are signing up for a $9.99 MONTHLY charge and their "Blooms Rewards" program. This "deal" is NOT PRESENTED CLEARLY, for if it was, I would not have signed up for it. There are many, many complaints about this company - look for them in the ripoff alert websites as well as others.Desired Settlement: Change the advertising and sign up procedure for Blooms Rewards so that it is obvious that a customer is signing up for a monthly fee; do not hide this information in the fine print!

Business

Response:

Subject: Response to [redacted] filed complaint with the

Revdex.com

The Blooms Rewards savings is offered in addition to

any promotional advertising on special priced floral items. The Blooms Rewards

savings is offered after your product selection. This is not an advertised special. As with

any membership or club savings there is a cost for the membership. Blooms

Today offers a complete explanation of the monthly membership fee and the

benefits of enrollment. This information

is presented on the enrollment page. The monthly charge is shown in two

locations at the top of the enrollment page and center in standard font size. You

would have been required to select the offer and apply the savings or decline

the offer and continue at the list price. A copy has been provided for your

reference.

After submitting your order you would have received two

receipts. The first receipt was from Blooms Today showing a breakdown of your

purchase including information about the Blooms Rewards program and your member

savings. The second receipt is from Blooms Rewards showing your initial $9.99

charge and information on the monthly recurring fee, the cancellation policy

and access to your member benefits.

As a member you received the $20.00 member savings on your order

and access to 1000’s of offers on dining, entertainment, travel, and shopping

at www.bloomsrewards.com. Our records show your receipts were sent to the

email address you provided at [redacted].

Enrollment is completely optional. Members can

cancel after the first 7 days of joining with no further obligation. The

cancellation can be done by calling our customer service center at the number

provided on the billing statement or can be canceled online at www.bloomsrewards.com.

As requested your membership was cancelled on 10/8/2013 and a

refund of $29.97 was issued to your account.

The remaining $19.98 was not refunded to cover the member discount you

received as you stated you never authorized the membership.

As a courtesy I’ve gone ahead and issued a refund for the

balance of $19.98 to your account on 11/4/2013.

Please allow 3 to 5 business days for the refund to show on your

statement. We do not feel any action is required at this time to change our

marketing or advertising practices. The Blooms Rewards is offered to customers

during the check out process as an additional way to save on their floral

purchase. Enrollment is completely optional and clearly outlined that a monthly

membership fee is required.

The following items are attached:

Blooms Today Receipt

Blooms Rewards Receipt

Enrollment Page

Transaction History

Regards,

VP

Blooms Rewards

15405

John Marshall Hwy. Haymarket VA 20187

(P) ###-###-####

Email: [redacted]

Review: Hello,

On May 2, 2013, two purchases were made to the online company FLT Blooms Today using an unauthorized card. According to my card's alert email system, these charges were made at 9:42 p.m. without my acknowledgement. I have filed complaints and disputes with the proper authorities and companies to have my money returned to me and stop these charges from continuing. I do not purchase any items from stores like this and have no purpose to do so. The name of this person or party is needed to pursue legal action to prevent further crimes.

Regards,

[redacted]Desired Settlement: My card should be refunded the amounts taken from it for the two unauthorized charges made against it. The person who made these illegal purchases should be reprimanded by the law. Their name should be listed as an offender so that other vendors, merchants and consumers are defrauded by him/her.

Business

Response:

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1411 K St. NW, 10th Floor

Review: I ordered flowers to be send to another state for my mothers birthday on or about April 18, 2014. After I authorized the charge, I received a call that they did not have the advertised product available and would be sending another one. As time was of the essence I had no other choice. Additionally, after I received my original bill, I noticed that they charges me an additional 9.99 twice. When I contacted them, I was informed it was due to me supposedly agreeing for a monthly fee due to my wanting the product delivered same day. I do recall a discussion about same day delivery, but I believed it was part of the original cost. I asked to be refunded for the two 9.99 charges and they refused to issue a credit to my debit card.

I feel both these practices are deceptive, initially the bait and switch and even more so, their collection of a monthly fee from me. Had I not been monitoring my bank account on a monthly basis, I would not have been aware they were charging me monthly for a service I did not agree to.Desired Settlement: I am requesting they refund me the two 9.99 charges for a service I did not knowingly agree too in the amount of 19.98.

Business

Response:

Revdex.com of Metro Washington DC & Eastern Pennsylvania

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Description: Florists - Retail, Internet Selling Services, Internet Shopping

Address: 15405 John Marshall Hwy, Haymarket, Virginia, United States, 20169-2706

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