BloomsToday

Revdex.com of Metro Washington DC & Eastern Pennsylvania,K StNW, 10th FloorWashington, DC 20005-3404RE: Complaint ID ***This letter is in reference to the complaint filed by *** *** ***Our Operations Manager reached out to *** *** after we received this complaint this morning
Resolution was made directly with the customer and the credit was issued as requested by our customerBlooms Today considers this as resolved. Sincerely,Cindy *E***

Revdex.com serving Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID ***This letter is in response to the complaint filed by *** and *** ***I was able to locate an order in our system that was placed by *** *** on 4/for delivery on 4/I show that there was one shop
in our system that delivers to the funeral home in Greenwood WisconsinUpon receiving the order, we wired it to the shop and it was accepted and agreed to be deliveredWe did not hear back that they were unable to deliver until 9:am on the requested delivery day of 4/At 10:am I see notes that our customer service representative tried to reach the *** by phone, and an email was sent to them at 10:notifying them of the problem with the orderBlooms Today would like to sincerely apologize for the problem with this orderWe take our relationship with our delivering florists very seriouslyWe should have received notice soonerand will be evaluating our relationship with this florist to ensure this does not happen againIn regards to the complaint of our ad on the obituary website, Blooms Today partners with a national affiliate who services funeral homes and obituaries nationwideAny advertising is done by this affiliate with several national floral providersWe work very hard to take personal care with each and every orderOur relationship with our customers is very important to usWe know that we cannot take back this very sensitive time, but we would like to show that we careI see that a full credit was issued on 4/and the *** have been refundedAs an act of good faith I would like to send a beautiful complimentary arrangement to either the ***, or the family of the deceased, along with a formal apology from Blooms TodayEither ***, or *** *** can email me at ***@bloomstoday.com with the delivery information and I will be happy to take special care in setting up this order. Sincerely, Cindy ** E***Blooms Today

Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Complaint ID ***
This letter is in response to the complaint filed by *** *** ***As *** *** states, her husband did place an order for same day
deliveryThe order was placed at 1:pm on 3/for delivery to a businessBlooms Today has a network of over 30,florist nationwideIn most areas in the US, we will have several options of florists to deliver on our networkWith the recipients location, we only had (2) shops that delivered to that areaThe first shop already sent out the driver to make the deliveries for the dayAnd we tried several times to contact the second shop in the area including sending messages and calling, but after several attempts, we did not hear back from themOur customer service contacted MrBrown at 5:pm via email and also called him at 5:pm to notify him that a shop could not deliverWe would like to sincerely apologize that we could not make this delivery as requestedWe value the opinion and satisfaction of our customers and we apologize that they did not have a good experience with this orderI realize that the 16th birthday has come and gone, but I would like to offer to send a complimentary arrangement along with a formal apologyIf *** *** will email me at ***@bloomstoday.com I would be more then happy to arrange a delivery at no cost to her or her husband to show an act of good faithI have also reviewed the order and it shows that a full credit was issued on 3/16.
Sincerely,
Cindy E***
Blooms Today

Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Complaint ID ***
This letter is in response to the rejection that was submitted by *** ***After receiving the rejection it was brought to the attention of our Operations DirectorShe worked closely with *** *** to try and figure out why the credits were not showing on his accountOur credit card processing company provided a confirmation that the credits were issued and settled, although they were not showing as settled on his accountAs of today, August 6th, we have confirmation from *** *** that the credits are now showing on his accountWe have one more credit that we are waiting to settle on his account for $This should show within the next few daysBlooms Today works hard to ensure customer satisfaction, as each individual customer is important to usWe hope that the dedication to resolving this matter displays thatSincerely,
Cindy ** E***

Date: Fri, Sep 15, at 8:AMSubject: Re: Complaint ID ***To: Revdex.com of Metro Washington DC Mr ***,RE: Complaint ID ***This letter is in response to the complaint filed by Mr*** ***Mr *** placed an order of 7/31/for same day delivery of an
arrangementAfter the arrangement was delivered we did receive a call stating he was not happy with what was deliveredOn 8/1/a full credit was issued to Mr***'s accountWe do sincerely apologize for any frustration that was caused and hope that our act of good faith and full refund will show resolve in the matter. Cindy E

A Blooms Today representative told me my order was not able to be filled because the florist they got in touch with (*** ** ***) stated that "they were just so busy, that they would not have time to fill the order") I then contacted *** ** *** and was told they never had spoken with
anyone from Blooms Today, nor received an order from them This is an email from *** the owner of *** ** *** who stated that he never received an order from Blooms Today Also attached is a copy of my banking statement showing the funds drawn Blooms Today had no intention of filling the flower delivery, and contacted me an hour into the wake, to tell me they were unable to fulfill the order

Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: Complaint ID ***
This letter is in response to the complaint filed by *** *** *** *** placed an order on 2/17/and paid an express fee, requesting that the
flowers be delivered within a four hour periodBlooms Today has a network of over 30,florists nationwideWhen we receive an order, we forward it to the shops in the recipients areaIn most cases we can find several shops in any given areaUnfortunately, in this case there were only two shops in our network that serviced this delivery area and neither of the two could deliver in the requested four hour periodBlooms Today does specialize in same day delivery and express deliveryAnd we do sincerely apologize if we were unable to fulfill this order delivery in the required time.
I do see that the order was cancelled on 2/17, as well as a full credit approved and issued on that dateAs an act of good faith, I would like to offer a complimentary arrangement be sent along with a formal apologyIf *** *** would like to email me at ***@bloomstoday, I would be more then happy to set up the delivery to the address of her choice at no cost to herWe again would like to offer our apologies
Sincerely,
Cindy * E***
Blooms Today

Revdex.com serving Metro Washington DC & Eastern Pennsylvania,
"white-space:pre"> This letter is in response to complaint ID: [redacted]After receiving this complaint I brought it to the attention of our Operations Director, Rose B[redacted]She reached out to Mrs[redacted] and was able to resolve this complaint directly with herWe appreciate our customers and any feedback that allows us to improve our servicesBlooms Today considers this as resolved
Sincerely,
Cindy J E[redacted]

Revdex.com of Metro Washington DC & Eastern Pennsylvania,RE: Complaint ID [redacted]This letter is in response to the complaint that was filed by [redacted]. Blooms Today would like to apologize for any complications with this order. Our goal as a company is to satisfy the needs of our customers. After...

receiving the Revdex.com complaint, our Operations Director contacted [redacted] directly to resolve this. We also have agreed to send a complimentary arrangement as an act of good faith. [redacted] is welcome to email me at [redacted]@bloomstoday.com to fill that order when he would like to accept it. I would be happy to help him.Sincerely,Cindy *. E[redacted]Blooms Today

Revdex.com of Metro Washington DC & Eastern Pennsylvania,
This letter is in response to the complaint that was made by [redacted] placed an order on our website on 1/8/15 for delivery on 1/10/15. The product that was ordered was the Sweet...

Sentiments arrangement which is part of our exclusive Gift Box Series. If you go to the following web address (http://[redacted]) you will see the item that was selected by our customer. Shown directly under the product, you will see 3 description tabs. Product Details, Delivery Policy, and Substitution Policy. If you read the Delivery Policy for this product,  it states ; Next-Day delivery by [redacted]® is available Tuesday, Wednesday, Thursday, Friday and Saturday for orders placed by 8:45 p.m. Eastern Time to the continental United States. During peak holiday periods, cut off times for placing orders may vary. [redacted] shipments have no time guarantee and a signature is not required. The [redacted] carrier may leave the package if no one is available to accept the delivery. All orders for the gift box program will have a [redacted] tracking number associated with it to update you on the progress and status of your delivery.     
Blooms Today offers two options for delivery. We have a network of over 30,000 florists nationwide that hand deliver and we specialize in same day delivery. We also have our exclusive Gift Box Series arrangements that are delivered via [redacted]. These items are packed so that they do not shift in the box during the shipping process and are wrapped so the product stays fresh.  We do sincerely apologize if there was any misunderstanding and if [redacted] thought this product would be hand delivered rather then arriving via [redacted]. 
As [redacted] states, we do guarantee satisfaction and it is clear that this customer was not satisfied with her order. We would like to thank her for her feedback as we are always analyzing ways to improve our customer service. We have issued a full credit in the amount of $78.94 to this customers account , which should post within a few business days. We again would like to apologize for any misunderstanding and we hope that the full credit will show as an act of good faith.   
Sincerely,
Cindy *. E[redacted]

RE: Complaint ID: [redacted]This letter is in response to the complaint filed by [redacted]. As soon as this complaint was received it was brought to the attention of our Operations Director. All details surrounding [redacted]'s original order and contact with our company were reviewed. [redacted]...

[redacted] was contacted directly and we were able to settle this to his satisfaction. Blooms Today considers this complaint as resolved. Sincerely, Cindy ** E[redacted]Blooms Today

Date: Mon, Oct 16, 2017 at 4:30 PMSubject: Re: Blooms TodayTo: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@myRevdex.com.org>[redacted], RE: Complaint ID [redacted]This letter is in response to the complaint filed by [redacted]. [redacted] placed an order on Saturday 4/1/17 for delivery Sunday 4/2/17 for a funeral services. After receiving the order we tried our preferred florist in the delivery area and could not locate one that could deliver in time before the services. We reached out to [redacted] as soon as we were aware we could not have the order delivered. We immediately apologized and issued a full refund. [redacted] did express her dissatisfaction and her call was escalated to our Vice President of Operations in which an apology was given and she was informed of the full refund. We would be also happy to send a complimentary arrangement to [redacted] or on her behalf at no cost to her as an act of goof faith. She can contact me directly at [redacted]@bloomstoday.com and I would be happy to take care of it. Blooms Today would like to sincerely apologize for the non delivery of this order. Sincerely, Cindy  E

Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID [redacted] This letter is in response to the rejection that was submitted by [redacted]. After receiving the rejection it was brought to the attention of our Operations Director. She worked closely with [redacted] to try and figure out why the credits were not showing on his account. Our credit card processing company provided a confirmation that the credits were issued and settled, although they were not showing as settled on his account. As of today, August 6th, we have confirmation from [redacted] that the credits are now showing on his account. We have one more credit that we are waiting to settle on his account for $9.95. This should show within the next few days. Blooms Today works hard to ensure customer satisfaction, as each individual customer is important to us. We hope that the dedication to resolving this matter displays that.Sincerely, Cindy ** E[redacted]

This letter is in response to a complaint [redacted]. As **. [redacted] states, we do offer a satisfaction guarantee. We did confirm with the florist that the delivery was made at 4:00 pm rather then the requested time of 3:00 pm. We do apologize for any inconvenience this may have caused. To...

fulfill our customers wishes, we have issued a full refund to the credit card on file. 
 
Sincerely,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Blooms Today did send another charge for $9.99 to my credit card. I told the credit card company that it was a disputed account  and I would not pay it. The company did call me and tel me they would credit my account for he original amount of $63.96. I did not know about the $9.99 until I got my credit card statement. My last statement did not have the credit but maybe Blooms did not send the creditin in time. As far as the $9.99 . It was not on the itemzed invoice they sent me. Who knows what it was for. I was satisfied with their response until I got the second charge.it will be another month before I get my next credit card statement to know if I actually got a credit.

Revdex.com of Metro Washington DC & Eastern Pennsylvania,
RE: Complaint ID [redacted]
This letter is in response to the complaint that was filed by [redacted]. Blooms Today would like to apologize for any complications with this...

order. Our goal as a company is to satisfy the needs of our customers. After receiving the Revdex.com complaint, our Operations Director contacted [redacted] directly to resolve this. We also have agreed to send a complimentary arrangement as an act of good faith. [redacted] is welcome to email me at [redacted]@bloomstoday.com to fill that order when he would like to accept it. I would be happy to help him.
Sincerely,
Cindy *. E[redacted]
Blooms Today

Do not use blooms today. I ordered flowrs and chocolate to be delivered on Saturday it is now the following Tuesday 7pm and still not delivered to a dear friend that had surgery??I will never use again. Do they not have a good relationship with their vendors???

Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID [redacted]This letter is in response to the complaint filed by [redacted]. As [redacted] states, her husband did place an order for same day delivery. The order was placed at 1:28 pm on 3/16 for delivery to...

a business. Blooms Today has a network of over 30,000 florist nationwide. In most areas in the US, we will have several options of florists to deliver on our network. With the recipients location, we only had (2) shops that delivered to that area. The first shop already sent out the driver to make the deliveries for the day. And we tried several times to contact the second shop in the area including sending messages and calling, but after several attempts, we did not hear back from them. Our customer service contacted Mr. Brown at 5:07 pm via email and also called him at 5:08 pm to notify him that a shop could not deliver. We would like to sincerely apologize that we could not make this delivery as requested. We value the opinion and satisfaction of our customers and we apologize that they did not have a good experience with this order. I realize that the 16th birthday has come and gone, but I would like to offer to send a complimentary arrangement along with a formal apology. If [redacted] will email me at [redacted]@bloomstoday.com I would be more then happy to arrange a delivery at no cost to her or her husband to show an act of good faith. I have also reviewed the order and it shows that a full credit was issued on 3/16. Sincerely,Cindy E[redacted]Blooms Today

I ordered a $90 floral basket arrangement to be delivered to a funeral home since my friend's father was going to be buried 2 hours away and I couldn't take off work to deliver them in person. I should have read other reviews first and just gone to a local florist, picked out the arrangement I wanted, and have it delivered to my friend here in town. The flowers I ordered from Blooms Today made it to the funeral home but they were not in a nice basket, just a clear vase, and the flowers in the arrangement were not the same type or colors as the arrangement posted on their website. To top it all off, there was NO MESSAGE CARD with the flowers so had I not told my friend to be sure she took her flowers home, she wouldn't even have known to look for them and that really would have been a total waste of my money. When she sent me a picture of the flowers I was highly disappointed and irritated that they weren't what I ordered. She still liked them, but I was expecting her to get what I paid for. I won't be purchasing anything from this company again.

Revdex.com of Metro Washington DC & Eastern Pennsylvania
To whom it may concern,
This letter is in response to a complaint that was forwarded to Blooms Today on June 21. The complaint was filed by [redacted] on 5/28/14. [redacted] explains that she...

was not aware that she was enrolling in the Blooms Rewards monthly membership. [redacted] placed her order on our website which has a complete enrollment process, requiring you to acknowledge the terms and conditions of the program and also create a log in and password for your Blooms Rewards account. [redacted] also received a $20 discount on her order as an incentive for becoming a Blooms Rewards Member. 
After receiving the complaint, we were alarmed by the accusations, as it would be in direct violation of our company policy for an agent to deny [redacted] the refunds she was requesting. Our Director of Operations, [redacted], pulled the recorded call. [redacted] contacted the Blooms Rewards on 5/23/14 and requested to cancel her membership.. At that time she did not request any refunds for past charges. 
Now that we are aware that [redacted] desired to have the 2 monthly charges refunded we are happy to oblige. A refund for the two charges will be issued today and should show on her account within 3-5  business days. We do apologize for any misunderstanding, and are offering the refunds as a show of good faith. 
Sincerely,
[redacted]