BloomsToday

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if I recieve a gift card for a future flower. 
Regards,
[redacted]

Revdex.com of Metro Washington DC & Eastern PennsylvaniaRE: Complaint ID [redacted]This letter is in response to the complaint filed by [redacted]. [redacted] placed an order on 2/17/15 and paid an express fee, requesting that the flowers be delivered within a four hour period....

Blooms Today has a network of over 30,000 florists nationwide. When we receive an order, we forward it to the shops in the recipients area. In most cases we can find several shops in any given area. Unfortunately, in this case there were only two shops in our network that serviced this delivery area and neither of the two could deliver in the requested four hour period. Blooms Today does specialize in same day delivery and express delivery. And we do sincerely apologize if we were unable to fulfill this order delivery in the required time. I do see that the order was cancelled on 2/17, as well as a full credit approved and issued on that date. As an act of good faith, I would like to offer a complimentary arrangement be sent along with a formal apology. If [redacted] would like to email me at [redacted]@bloomstoday, I would be more then happy to set up the delivery to the address of her choice at no cost to her. We again would like to offer our apologies.  Sincerely,Cindy * E[redacted]Blooms Today

RE: Complaint ID [redacted]After receiving this complaint our Operations Director reached out to [redacted] and received her voicemail. She left a messaged asking for [redacted] to return her call. She would like to offer her a formal apology as well as resolve this complaint to the satisfaction of...

[redacted]. If she would like to contact Rose B[redacted], Operations Director, her email is [redacted]@bloomstoday.com. She would be happy to resolve this matter.Sincerely, Cindy * E[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1) The flowers were STILL NOT delivered2) My credit card has been charged without credit back
Regards,
[redacted]

On October 31, 2015, I consulted online florists in my granddaughters town wanting to find a "local" shop. Her 15th birthday was the next day. "Blooms Today" was the first shop that appeared. Believing I would have better service because the others seemed to be in towns further away, I ordered a small fall arrangement with a "Happy Birthday" balloon. The ladies that helped me were kind and knew their business. It was "too late" for same day delivery (12:30 P.M. west coast time) but, I was assured that it would be delivered the next day, which it was. On November 1, I called my granddaughter who had received her arrangement and loved it, but there was no balloon! November 2, I contacted Blooms Today who quickly offered to refund the price of the balloon, $5. For an adult it was no problem, but now my granddaughter knows she was shorted part of her gift! No, please just deliver the balloon with a simple apology. Now, I'm told it can't be done and only a refund is available. Why? It was inconvenient to deliver just the balloon! But they would refund the balloon price. When I worked retail, you "fix" your, and sometimes the customers, mistakes. Now, the delivery was too far away to bother. After some discussion, it was agreed that I would receive a full refund of the arrangement and balloon price. After reading the other reviews I'm having my doubts. This company needs management and customer service training. I will not return or recommend them!

Revdex.com of Metro Washington DC & Eastern PA1411 K St. NW, 10th FloorWashington, DC. 20005-3404This letter is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] states that after placing an order on our website, his credit card was comprised. After receiving the complaint, I brought...

this directly to the attention of our Operations Director, Rose B[redacted]. She then contacted Mr. [redacted] personally to resolve. She advised the customer that we do not have access to see personal information and assured him we take the privacy of personal information very seriously and have systems in place to protect it.Sincerely, Cindy J E[redacted]

RE: Complaint ID: [redacted]
This letter is in response to the complaint filed by [redacted]. As soon as this complaint was received it was brought to the attention of our Operations Director. All details surrounding [redacted]'s...

original order and contact with our company were reviewed. [redacted] was contacted directly and we were able to settle this to his satisfaction. Blooms Today considers this complaint as resolved. 
Sincerely, 
Cindy ** E[redacted]
Blooms Today

Revdex.com of Metro Washington DC & Eastern Pennsylvania
 
 
RE: Complaint No. [redacted]
 
 
I am writing in response to the complaint filed by [redacted]...

[redacted] placed an order on our website on 2/13 for delivery on 2/14 as she stated in her complain. After receiving the order we forwarded it to one of our florists in [redacted], TN. The shop acknowledge the order and agreed to deliver it as requested by our customer. We were not aware that the order was not delivered until we received a call from [redacted] on 2/15. Generally, if a florist has a problem delivering one of our orders, they will send a message through our system so that we can assign another florist to deliver. This did not happen in the case. 
 
After reviewing all of the notes relating to this order, I see that our accounting department issued a full refund to [redacted] on 2/15 during her call with our customer service team. We do sincerely apologize for the inconvenience this has caused [redacted], as we do understand the importance of the occasion in which the flowers were intended for. Although we cannot change the non delivery of the order, we will review our business relationship with the florist that did not deliver as we requested, so that we may prevent this from happening again. 
 
Sincerely,
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) The flowers were STILL NOT delivered
2) My credit card has been charged without credit back
Regards,
[redacted]

I placed an order with Blooms today on 05/02/2015 for an order to be delivered on 05/08/2015. On 05/11/2015, the delivery had still not been received. I called them to find out what the problem was, and they responded that there was no florist in the area to delivery them. Then why was I not contact when the order was placed? They kept saying I'm sorry but it does not make up the fact that my mother never got flowers for mothers day. They did say however, they would refund the money 100%, I very much hope so, since no services were given.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I got a call from the company and 2 follow up emails. One email stated that the account was closed and the other was detailing my refund is being processed. See below Per your request, your Blooms Rewards membership is cancelled effective 7/13/2015. A confirmation of your cancellation has been sent to your email for your records. Also per your request, we have issued a refund of 24 month's of the $9.99 Blooms Rewards membership fees as follows: 11 months @ $9.99 each = $109.89 13 months in one lump sum = $129.87 TOTAL REFUND = $239.76 Please allow 3 - 5 business days for the credits to appear on your account. We apologize for any inconvenience, we don't show a prior request was received to cancel your account. This was dated 7/13/2015 that was 14 days ago and no refund.
Regards,
[redacted]

Revdex.com of Washington DC and Eastern Pennsylvania,   After receiving this complaint our Operations Director reached out to Ms. [redacted] and was able to reach a satisfactory resolution. As per the customers request we confirmed the initial order was credited in full. We...

also confirmed the second order was delivered to the wrong address. In the complaint Ms. [redacted] request a partial credit for that order, and we granted a full credit. Blooms Today considers this complaint as resolved.

I ordered my flowers from this company 7 hours before a funeral that I could not attend and I specially asked the lady belong me if my flowers would be delivered on time and she reassured me that I had ordered them in plenty of time to get them to this funeral.. I get an email one hour before the funeral telling me they need an alternate address because my flowers cannot be delivered.
I had to end up getting a refund and live with the embarrassment that my flowers did not make it to an important funeral
Very disappointed !!!

Revdex.com of Metro Washington DC and Eastern Pennsylvania1411 k St. NW, 10th FloorWashginton DC 20005-3404RE: Complaint ID [redacted]This letter is in response to the complaint filed by [redacted]. After viewing the order and all notes pertaining to the order, it appears that [redacted] contacted our...

customer service team after filing the complaint. As requested in the complaint we have issued a full refund to her account. Our Operations Director has also tried to reach out to [redacted] to issue a formal apology and has had some trouble making contact with her. We will continue to try. We would like to sincerely apologize if the wrong product was sent to the services. We are looking into what might have happened to cause this sort of problem and are working diligently to prevent this type of error in the future.Sincerely,Cindy *. E[redacted]

Date: Tue, Mar 1, 2016 at 1:32 PMSubject: Fwd: Complaint ID [redacted]To: [redacted]Revdex.com of Metropolitan Washington DC & Eastern Pennsylvania,This letter is in response to the complaint filed by Mrs. [redacted]. Mrs. [redacted] placed an order of 1/15/16 for same day delivery. The delivery...

location for the requested order only had 2 florists in ournetwork. Our Operations team reached out to both shops, which were both further then 10 miles from the delivery address, and unfortunately both shops would not accept the order. We contacted Mrs [redacted] and offered to send one of our direct ship arrangements via FedEx or cancel the order. The order was canceled at her request and a full credit was issued to her account. We did receive a call after the credit should have shown in her account and did not. After our Accounting Specialist located an error with our credit processor, we manually entered a  full credit on 2/4, which should have shown in her account on 2/5. We do sincerely apologize for the frustration that this error caused her. Sincerely, Cindy EExecutive Administrative Assistant[redacted] Hwy | Haymarket, VA 20169direct ###-###-####

Revdex.com serving Metro Washington DC & Eastern Pennsylvania,After reviewing this complaint it was given directly to our Operations Vice President. The customer was contacted and the issue was resolved as well as the credit issued. Blooms Today considers this issue as...

resolved.Sincerely, Cindy * E[redacted]

Revdex.com of Metro Washington DC & Eastern PA1411 K St. NW, 10th Floor
Washington, DC. 20005-3404
This letter is in response to the complaint filed by Mr. [redacted]. Mr. [redacted] states that after placing an order on our website, his credit...

card was comprised. After receiving the complaint, I brought this directly to the attention of our Operations Director, Rose B[redacted]. She then contacted Mr. [redacted] personally to resolve. She advised the customer that we do not have access to see personal information and assured him we take the privacy of personal information very seriously and have systems in place to protect it.
Sincerely, 
Cindy J E[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of full reimbursement of eighteen individual credits of $9.99 applied to my credit card totaling $179.82 is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]