Blue Arc Welding & Manufacturing (532653 AB Ltd)

Customer claimed after wearing watch he noticed that the 2nd hand was not lined up Customer was advised that since watch was worn we could not replace or refund however we would repair the watch Repair ETA 2-weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

This order was placed on but was lost in transit by *** The customer contacted us immediately Because of a management transition our replies to him were delayed which also delayed the refund process The customer received the refund for this purchase on The customer purchased another watch on but the battery was dead up receipt When he contacted us we informed him to have the battery replaced, submit the receipt for the battery and we would issue a credit for the battery According to our notes we haven’t received the receipt so that battery credit hasn’t been processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.See below Sincerely, [redacted] [redacted] ** [redacted] *** [redacted] ***

Hello,Thank you for your feedback.After taking an in depth look into your order I do see that this claim was delayed for 2 months due to the claims service that was used because of the value of this item.We recently reached out to Capitol claims regarding this issue and we (Ashford) will be... submitting the refund today, please allow 5-7 business days for that refund to post back to your original form of payment.If you have any further questions, please feel free to contact us at anytime!

Customer placed order # [redacted] on December **, and contacted Ashford on January *, to let us know that they did not like the item and wanted to return the watch Ashofrd proived the customer with an RA (Return Authorization) number the same day and received the item back on January **, The customer was refunded on January **,

Hello, Thank you for your feedback.Your shipment was shipped by WTD instead of S.f express because upon selecting the shipping method of the order, Delivery Duty Paid (DDP) was selected which means you selected to pay for your duties prior to shipping and at that point the order was shipped WTD which has the same delivery time as SF express, if you are concerned about any delays, you had placed the order in the middle of the chinese new year, there were no order to China that were shipped during that time frame.In the future if you prefer using SF express please choose the S.Fexpress shipping method fro the webpage before submitting the order and you will pay for duties upon pickupIf you have any further questions please feel free to contact us at anytime!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I dont accept the answer , They don't have the sincerity to solve my request , I pay a new watch price ,but I get a watch is different with the official,So I have reason to doubt that the watch is refurbishment ?second hand ?or the other circumstance,At least its not new, As a consumer,I need an explanation , During I defend rights,I spend time and energy,I need a reasonable compensation.In the deal , I am the weaker,but I think in the world must be have justice?Thx In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

On December * the customer contacted us by chat We arranged a return for him and provided a pre-paid shipping label Upon receipt of the product the customer will be refunded in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot completely agree with the explanationI can understand that there is some technical difficulties in the cashback processingBut such policy should be also transparent to the customersTherefore it can prevent such frustration and mistrust in the businessI will accept the other explanation and look forward to the final solution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If the claim that they make on their website "Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects." why is there a need to do not one, but two quality checks prior to shipping? It appears they are selling refurbished merchandise and falsely representing it by their statement aboveAs far as the week time frame, that is an LIE ! I have [redacted] tracking receipts.They had the watch in their possession on 2/ [redacted] and did not try to deliver it until 5/**That is weeks! It was refused because the credit card company had given me a credit on 5/ [redacted] after proving I did not have the watch ( [redacted] tracking) and seeing photographic evidence that proved the bezel was NOT scratched and because I did not want to accept a refurbished watchNow Ashford has lied to my credit card company saying the watch was worn for two days (absurd) and my credit card was charged back the $999.00! NO WATCH & NO MONEY!!! I had sent multiple emails to Ashford that went unanswered until finally I had to contact my credit card company multiply times to disputeThis company has multiple complaints onlineBUYER BEWARE ! Next step is the Attorney General's Office! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My previous statement of facts standsThey are not describing the watch returned.They are misrepresenting the watches as new when they are in fact defective In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, Thank you for your feedback.In efforts to maintain a good relationship with you as the customer we are taking an initiative and refund the order for you as opposed to continuing to prolong the situation on your end. I am sure there has been communication from Ashford.com prior to this email and I am glad that we have come to a final conclusion that is satisfactory to both us and you as the customer. If you have any further questions or concerns, please feel free to contact us at anytime!

We are very sorry for the trouble this has causedWe will contact the customer through email to make arrangements for a replacement watch

This customer purchased his watch 11/**/and contacted us over a month later to tell us the “o’clock” marker had fallen off. The customer explained that the watch was unworn and requested a refund. On 12/**/we issued a full refund for the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all,I want to ask everyone in Revdex.comNK and Ashford,what is the purpose of buying watches?Obviously it is to use.But my watch was used less than a month,to repair it wasted more than a monthI would like to ask,how many months in a year?The watch was broken.You had repaired it.But it is broken again,and obviously it is a bad watch.Is this watch not a bad watch?The minute and second are walking together.I just don't want this bad watch.Not wasting time in using,repairing,using,repairing and so onI need a refund or exchange
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer contacted Ashford.com on 12/**/to return the watchWe did explain to the customer that they are eligible for a return but due to the fact that the watch watch was purchased via the *** site and per the agreement with *** the request must be made via ***.We also explained
that we do not have full access to the *** recordsThe cust was contacted by the *** employee same day and the return number was issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The standard procedure should consider the physical truth,and also ,you should know that UCS is not a good shipper,they can not provide me the document you need.If this happended in US,*** *** *** also would provide yhou such proof,the only thing they can do is confirm that they delivered the pacakge,and the package looks normal.And also,As a well-known site,you should not shirk responsibility.The document you need,I contacted local post office many times,they did not provide such document
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
By now (10:am, **/9/2017, Beijing time) I still not receive the watch which the seller claimed to send me back one week ago.The order placed on Nov*** and arrived at the transit company on Dec***, nearly half a month was takenAs the late arrival, its delivery to China was delayedThat' s why I contacted the seller on Jan ***, 2017.The scratch was made during the 1st repair time, undoutedlyBecause seller has rules that they would take the photo and issue a report to customer after they inspect the watches sent back to themThey didn't send anything to me as the watch was brand new.(That's explanation they made)
The stap really became old, you may check the them (before/after repair) attached
The seller may explain that why the pillow turned dirty if the watch was treated gentlely.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **