Blue Arc Welding & Manufacturing (532653 AB Ltd)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Ashford's customer service staff had to contact me to solve this thing,But so far,I have  send them my request,They are internal processing,I need to have a violin as a result, to put an end to this complaint.So just waiting for the result for some days. Thx.
 
 
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Sincerely,
[redacted]

Revdex.com:First time I contacted the customer service,they told me to send photo of the watch to them,I did as they request,then,they did not told me that this watch not sold by them,now, a month pass,they told me that they did not sell this watch,and will open an investigation!What are they doing a month ago?!!
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Section 8 of the Terms and Conditions [redacted] indicate "Ashford values providing the highest quality service, and aims to offer a completely error-free site. Unfortunately, errors or inaccuracies (whether technical or human) do sometimes occur. Thus,...

Ashford does not warrant that the product descriptions are accurate as to any specifications, features, contents, colors, prices, weights and/or measures. Specifications listed (other than price) are generally those provided by the manufacturer or distributor. " Unfortunately there was a technical error that caused this particular issue.  We have corrected the error and the price is now displaying correctly.  In addition, we have refund the customer his money and have offered to make the product available to him for the special, correct price of $109.

This order was placed on 12/**/15 but was lost in transit by [redacted].  The customer contacted us immediately.  Because of a management transition our replies to him were delayed which also delayed the refund process.  The customer received the refund for this purchase on 03/**/16. ...

The customer purchased another watch on 12/**/16 but the battery was dead up receipt.  When he contacted us we informed him to have the battery replaced, submit the receipt for the battery and we would issue a credit for the battery.  According to our notes we haven’t received the receipt so that battery credit hasn’t been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That's not right, first of all I wore the watch for 10 mins only, it's resized yes but unworn for sure, and it can be resized again easily, I sent the 2 pieces that were removed from the watch band inside the watch box. The problem is I received a defective watch "Defective watch", and before I sent it back to them I told 2 different customer service reps Anila and Jessica that I don't want to send the watch back if you aren't going to issue me a refund or replacement, I repeated that more than 10 times, and Jessica told me and they have the phone calls recorded at Ashford so you can check it, Jessica said if the watch is defective we will issue you a refund. And again I called next day before I sent the watch and I spoke to Anila, and I told her I don't want to send the watch back if you are not going to issue me a refund, and I reminded her about the watch has been resized and that's against their return policy but she said, your case is different and we just want you to be happy.I spoke to Jessica with Ashford on their chat system as well and it's good that I kept a copy of the chat conversation, and you can notice that she mentioned if the watch is defective they will issue me a refund or a replacement, and you need to check the recorded phone calls too, they told me if it's defective they will issue me a refund and that's why I sent the watch back to them. They just lied to me, and their excuse is the watch is resized but they already knew that and they accept to issue me a refund if the watch is really defective. And sure it's defective and that's why they want to repair it.Here is the chat conversation:[redacted]
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Customer made purchase after wearing watch for a few days customer stated the watch was stopping. This is an automatic watch we explained that they may need to manual wind the watch to get it going. Per the Ashford.com policy any item that is worn or used can't be returned for refund but would fall...

under the 2 year international warranty and we will bring it in and evaluate and repair or adjust then send it back at no cost to the customer.This has now happened twice and the watch is tested prior to going back to the customer and said to working to manufacture specification. Repair team suggest the watch is not properly wound therefore we have sent for the watch again we will take a look to be sure the mechanics are working properly. Once this is evaluated  they will see if we can adjust or replace. We are using the Ashford warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YThur Answer Here]
 The business sent copies of convo I had with them which I have sent to Revdex.com ,...

they did not reply. Their conversations do not resolved complaint 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer claimed after wearing watch he noticed that the 2nd hand was not lined up.  Customer was advised that since watch was worn we could not replace or refund however we would repair the watch.  Repair ETA 2-3 weeks.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted the business on November [redacted] and that is the day we had the chat.  I have the transcript.  They were to send a return authorization number by the end of that day, but I did not receive it.  I contacted them to follow up yesterday (Dec *) and they then sent the return authorization number.  I will mark the complaint resolved when I receive a refund in full.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] 
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Dear Sir/Madam,I received the refund today.Thank you so much and have a nice day ahead! =)Best Regards,[redacted]

Customer placed order #[redacted] on  December **, 2016 and contacted Ashford on January *, 2017 to let us know that they did not like the item and wanted to return the watch.  Ashofrd proived the customer with an RA (Return Authorization) number the same day and received the item back on...

January **, 2017.  The customer was refunded on January **, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 My previous statement of facts stands. They are not describing the watch returned.They are misrepresenting the watches as new when they are in fact defective.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer claimed received the wrong item 5/**, Customer provided pictures 5/**.  Pictures sent to ** office for follow up.  UEQ,weight CK watch 1.435kg, emailed customer that weight of shipment matches Rado watch weight 7/[redacted] office agreed to exchange CK watch for RADO. 7/** customer...

agreed to bring CK watch and paperwork to ** office for exchange to RADO.

Repairs on watches is a very slow process.  Additionally the more intricate the time piece the longer the process.  Typically there is a diagnosis period.  Following that is the repair phase once the repair phase is complete there is a rigorous quality assurance phase.  It's not unusual for a watch repair to take four or weeks.  Adding to the timeline with this situation was the missing warranty card and that it had to go back to Switzerland for more detailed work.  We understand the frustration however given the intricacy of the movement, the value of the watch and the transit to Switzerland (and back) this timeline for repair is not unusual.We received notice today that the watch is en-route to the United States. We expect to have it back in our possession in the next two weeks at which time it will be returned in perfect condition and working order to the consumer.

Hello,Thank you for your feedback.After taking an in depth look into your order I do see that this claim was delayed for 2 months due to the claims service that was used because of the value of this item.We recently reached out to Capitol claims regarding this issue and we (Ashford) will be...

submitting the refund today, please allow 5-7 business days for that refund to post back to your original form of payment.If you have any further questions, please feel free to contact us at anytime!

Hello, Thank you for your feedback.Your shipment was shipped by WTD instead of S.f express because upon selecting the shipping method of the order, Delivery Duty Paid (DDP) was selected which means you selected to pay for your duties prior to shipping and at that point the order was shipped WTD...

which has the same delivery time as SF express, if you are concerned about any delays, you had placed the order in the middle of the chinese new year, there were no order to China that were shipped during that time frame.In the future if you prefer using SF express please choose the S.F. express shipping method fro the webpage before submitting the order and you will pay for duties upon pickup. If you have any further questions please feel free to contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On December * the customer contacted us by chat.  We arranged a return for him and provided a pre-paid shipping label.  Upon receipt of the product the customer will be refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.See below 
Sincerely,
[redacted]
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The ashford did not recognize due to the quality of the watch itself. This error is not caused by me, why  I must pay for this?my money just pay  for a new good watch not a broken watch! Problems in watch movements not watch strap.Key is that you sent is a bad watches! Not my responsibility.So I did not accept repair, I need a new good watch!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]