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Blue Arc Welding & Manufacturing (532653 AB Ltd)

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Blue Arc Welding & Manufacturing (532653 AB Ltd) Reviews (140)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedVendor provided me a refund promptly after complaint was submitted
Sincerely,
*** ***

This order was placed before Christmas, the customer realized that they would like to place an order for another piece and was told the original order was cancelled, unfortunately both orders were shipped out and unable to be cancelled, we set up a return shipping label and a return for the original
order and refunded the customer’s shipping fees for the original order

The customer called Ashford on 12/**/to explain that he had not received his order. *** showed no movement on the package, and Ashford determined it was lost by the shipper. We setup a lost package claim with *** on 12/**/16. This process typically takes 8-business
days. Due to the holiday season, *** processing was delayed and the customer was extremely ***et. Ashford shipped a replacement order on 12/**/with free Saturday delivery prior to the *** claim closing to satisfy the customer. The customer has since contacted Ashford to let us know how happy he was with our service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Customer,Thank you for your message.As Ashford has grown, we have developed the capacity to purchase large quantities of inventory at excellent pricesOur buyers are luxury experts, and have a passion for finding you the best pieces at the best pricesIt is our pleasure to pass the savings
back to our customers, and provide you the best service with in-stock, ready to ship luxury productsEvery watch from Ashford.com is guaranteed to be:100% genuine and authenticFree of any serial number tamperingShipped in its original box with original packing and owner's guideProtected by our two-year extensive warrantyWe believe all of the original packing has been shipped together with the package that you had received. Please be remind that Ashford is a U.Sbased company, the model that selling on us might subject to minor variance against to other country worldwide which depends on the brand and provider in U.S.We hope you love the watch that had been received and kindly let us know what else we could do for you.Thank you very much.Customer Service TeamAshford.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN: A defective watch was sold to myAnd a defective watch was made worse once Ashford opened it up for repair! As per Ashford's ask - the watch was sent back for repair to AshfordAshford customer service assured me that the watch was repaired and sent back to meWhat I received "AFTER THE REPAIR" was a "DEAD ON ARRIVAL" watchI escalated the issue to my credit card company and initiated a "DISPUTE"I also spoke to a supervisor. At this point Ashford had offered me "STORE CREDIT" to resolve the issueI have responded to Ashford on July *** with my responseI have not heard back yet. This has been going on for almost monthsThis is the worst experience any customer can have a retail companyHORRIBLE SERVICE!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have never once heard back from Ashford, everything they said about contacting us was false.Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dispute has been resolved

Ashford has agreed to refund customer Check for full refund of $issued on 8/**/

The customer's item was received into our warehouse on December *** Our standard processing time is five to seven business days after receipt to process a refund. The customer can expect to see his refund on his credit card account within the next seven days

Customer has filed chargeback with bank therefore we can only offer store credit

Customer went swimming with watch, crown may have been open Customer was advised that water-damage is not covered under Ashford's year warranty, however we would repair the watch an pass the repair cost on to the customer Pending repair cost and customer approval

Hello,Thank you for your attention to this matter. Please, allow me to reply to the points made herein:The cashback is approved by Ashford.com once we know that the order is final and has been processed through the correct system requirements - this can take several days
to several weeks depending on processing timesThe fact that the customer "returned" the order for replacement is the reason for the rejection of the cashback offerAThis eliminates the opportunity for refunds to be mismatched based on cashback offers having been applied previouslyThe cashback offer is "unaware" that the customer has requested a replacement...it does not distinguish this new order as being the same orderThe customer would need to place an entirely NEW order though this cashback offer in order to receive the cashbackWe cannot submit a replacement order AND include the cashback offer, as the customer must go through the cashback offer in order for the system to know it was placed properly, etc.BWe are unable to modify this offers rules and eligibility. The fact that this offer was rescinded was simply a precaution - the system thought the customer returned the order for a refund...so the cashback offer is rejected automaticallyI hope this clears up any doubts this customer may have...and we're very sorry for any inconvenience this may have caused! Per our published policies, we were more than happy to replace the damaged watch...however; any previous "cashback offer provided by an alternate website" cannot be included in the replacement order.The customer is more than welcome to place a NEW order through the same site which offered the cashback...the promotion should apply normally, and he/she should receive the cashback after a period of days allowed for processing.Thank you for your time! Please let me know if you require any additional information...I'm happy to assist you!Kindly,Melinda H***Client Relations Director*** *** ***
***

The customer chose shipping using *** and purchased two watches. China customs does not allow two watches to be declared in the same boxOnce the customer contacted us, the watches were already within customs and unable to be cleared. The customer service manager at the time authorized
an RTS (return to sender) on this package and on 12/**/and the customer was refunded the full amount as requested

Customer placed the order end of Nov and received it on Dec *, Customer had approached us on Jan ** to inform that the crown and crown stem had fallen off from the watch before he even used it and strongly believed that there was quality issues. As the 30-day period for
replacement/refund had already passed, the watch was first sent to GZ Repair Centre for inspection end of Feb. When received, it was found that the watch had not been mishandled and thus it was passed to the JR official repair centre in HK (March) where they said that they could repair the watch under warranty. The repair took months because they needed to have spare parts sourced from Switzerland. The repair was finally completed end of Jul and watch was returned to the customer.After a few days that the watch was received from the 1st repair, customer found the problem of hands misalignment and insisted that (1) the strap was damaged during the 1st repair and (2) scratches were caused from the repair. Watch was sent to JR HK the 2nd time in Aug where the misalignment issue was fixed. Nothing was performed to the strap because it is in brand new condition (see photos below) As for the scratches, they are rather light which already existed at the bezel during the 1st time the watch was received for repair (refer to attached repair forms from JR HK).The repair was completed early September and would soon be returned to the customer, together with a brand new pillow, after the final inspection in GZ. Repair complete and returned to customer 9/**/***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Anyway here Ashford claims that the affiliate website has rules that Ashford need to follow but the website said that Ashford has rules that they have to followSo I guess, this is it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Hello again,As previously mentioned within our detailed reply, we are not liable to take back a used/worn/previously repaired item."Despite the mishaps of this watch, we didnot offer replacement/refund to the customer due to the fact that (i) the watchhas been opened by a third party before it even reached our GZ repair centrefor the first time when it was not running (ii) the watch has been used and notin new condition. As much as we empathize with the customer's experienceon the continuous malfunctioning of the watch, repair is what we could assisthim with when he approached us in September."I understand that you do not wish to enter into a revolving cycle of repairs...but at this time, only our warranty service is eligible. If you do not wish to use CK's repair service...then you may send the watch back to us for servicing...but the fact remains the same, this watch has been previously used/worn and opened by a third party before coming into our facility for repair. All of these rules and terms are outlined within our website for your review.I am so very sorry...but at this time, there is nothing more we can assist you with unless you wish to have our facility repair the watch.I trust you'll let us know how you wish to proceed...Kindly,Melinda H***Client Relations Manager###-###-####***

Customer placed order #*** on November **, and the order was shipped to the address providedCustomer contacted Ashford on December *, stating that the watch was not received. Ashford opened a *** claim on December *, 2016. The claim was closed (why?) and
reopened. On January **, 2017, *** denied the claim stating they have proof the package was delivered. The customer used a drop shipping company and the package was signed for by the drop shipper. As such, *** denied the claim. The customer would need to speak with the drop shipper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes,I sized the belt when I receive this watch. But no mater what I do on this watch,you can not deny that I have received a bad watch.And your company shipped me a bad watch at first!You must compensate my loss for your mistakes!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

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Address: 680 5th Ave, New York, Alberta, Canada, 10019-5429

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