Blue Arc Welding & Manufacturing (532653 AB Ltd)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are very sorry it has taken so long for the card to be delivered. We sent it yesterday, 8/**/16, via ***. The tracking number is ***. It is schedule to be delivered by end of day 8/**/

We are currently in the process of working the regional delivery service (SF Express) to determine what may have happened. At this point we kindly request that the customer remain patient as this investigation process continues. We will update him as we receive more information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved.But I have one more question, what should I do if they do not keep their promiss? Now I really cannot trust them.
Sincerely,
*** ***

Customer returned worn watch weeks after receipt Customer was advised that Ashford policy states, "worn watches are not eligible for refund Watch was repaired and shipped back to customer Customer refused delivery of watch and filed chargeback Watch is currently at Ashford warehouse awaiting customer's consent to ship

Hi, Thank you for your inquiry again. We have a look into the order # *** again, customer received the watch on March ***, it has a Stainless Steel band and the band has been sized immediately upon goods receiveHe reported to us a screw was loosen from the movement, as we are not sure if the customer brought the watch to the official service center for sizing service, movement might be damage if the operation of sizing the watch was done by unauthorized third party, especially for Stainless Steel band. We believe the watch had been inspected and having a good condition upon goods receive. Otherwise he wouldn't / shouldn't bring the watch for band size adjustment. According to Ashford's standard after sales return and repair policy: Retrun Policy: We have a look into the order # ***, customer received the watch on March ***, it has a Stainless Steel band and the band has been sized immediately upon goods receiveHe reported to us a screw was loosen from the movement, we had confirmed with him by email his watch has been used / worn and the length of the band had been sized too. Please have a look into the attached ***, the customer did response to us he had altered the size of the band by himself after goods receive. From attachment ***, the major policy had been hgihlighted for your reference.According to our standard policy on the website: *** Ashford.com cannot replace or refund an item when: - The item has been used or worn - The tags/factory tape has been removed - The product has been sized.Hence, a repair service had been offered and the watch has been shipped back to the customer on April **, we made a call to the customer explaining the policy and situation why we couldn’t offer a replacement on the same day and he understood and didn’t make further complain on the phone at that time, we believe he accepted and understand the whole thing, otherwise he shouldn't, it didn't make sense he accepted the repair service at that time. Thanks

This customer chose and paid for second day air for $19.95. Due to the holiday season and *** delays the shipping was delivered almost a week laterThe customer contacted us for a partial refund of the shipping charges for second day airAshford.com posted the credit of $on 12/**/

We check every watch when it arrives at our distribution center to ensure that it is functioning and has enough powerWe also perform a quality control during the outbound processHowever, despite our best efforts, some watches stop working after leaving our warehouse.We prioritize these repairs
and return or exchange the watch as soon as possible We determined that this watch could not be returned because it had been worn and there were visible scratches on the case This watch was sent to manufacturer for repair and they advised that it would take up to weeks We stressed to manufacturer that this repair had to be prioritized and the watch was returned to us in weeks The watch was shipped to customer who refused delivery We have communicated with the customer throughout the process.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:Good afternoon! first of all, thanks for your quick arrangement with Ashford, I do not accept with their replyDuring the complain procedure for the past FOUR months, I spent a lot of time to write email and make phone call to them, but I did not receive the good after service and replyIn addtion, I havent recieved any warranty card when I bought the watch, and that is not my fault for the time delayOn the other hand, according to their email, the watch has been repairing in Zenith company Swiss for more than a monthSo I seriously doubt what is the really problem of the watch itself since I only wore it for a couple of times with a great care.I understand Ashford policy with no refund for a period of time, but I do not accept to continue use the watch that they are repairing nowI propose to ask Ashford to replace a brand new same watch for me as soon as possible as a alternative solution.Thanks for your consideration and help, I look forward to Ashford prompt answer soon.Sincerely,** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** **

Every order that is placed on Ashford.com must pass through a third party verify for the customer safetyThey will ask the customer for additional information when need via a secure linkWe are unable to process without that information

We are having some difficulty understanding the nature of the complaint due to language issues. This customer appears to be in China; we will have one of our Chinese-speaking reps contact him/her to understand the nature of the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At the beginning they just send me a watch which can't working
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer purchased a JeanRichard watch with a rose gold plated face, he assumed the watch was solid rose gold and is stating we sell fake watches using advertising. After a partial refund of $which the customer accepted, he contacted us again for a full refund. A full refund was credited to the customer on 12/**/

Hello,I am glad that we were able to go ahead and reach a positive conclusion regarding this issue, as per our conversations we have gone ahead and replaced the watch for you and the replacement has been delivered in a timely manner.If there is anything else we can assist you with, please contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello - Please note that the watch was defective when sold to me and I had reported the watch as defective within the first monthI was asked to replace the battery but replacing the battery also did not solve the issue.Ashford.com has acknowledged in their emails that the watch is DEFECTIVE and I was sold as a defective watchHence the reason for the repairsHow can a brand new watch be defective?The reason it took months to replace the battery was because I was traveling out of the country and had to do it on my return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As stated in the Terms and Conditions:Product Descriptions and Pricing; Errors and InaccuraciesAshford values providing the highest quality service, and aims to offer a completely error-free siteUnfortunately, errors or inaccuracies (whether technical or human) do sometimes occurThus, Ashford does not warrant that the product descriptions are accurate as to any specifications, features, contents, colors, prices, weights and/or measures.***However, in the spirit of reconciliation we are prepared to offer a special, one-time price of $per unit. If the customer wishes to purchase at this price they should contact customer service for assistance. The customer should indicate that notes have been placed on order *** with the requisite pricing information

I've arranged to have the customer's credit card ending in *** to be refunded. Please allow up to business days for the refund to appear on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First thank you Revdex.comI appreciate your help.Today Ashford email to me,content as below.*** *** ***
** *** *** *** *** ** *** *** *** *** *** *** ** ** *** *** ***
*** *** *** *** *** *** *** *** ** *** *** ** *** *** ***
*** ** *** *** *** *** ** *** *** *** *** ** ***
*** *** *** ** *** ** ** *** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** *** ** *** *** ** *** *** *** ***
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*** *** *** ***I did not request to cancel my order, It is their fault,this is not fair.Becasue Ashford's fault,my many time and energy is wasted.Ashford have to compensate my loss,regardless of spiritual or material.That watch is my wife's birthday gift.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Customer was engaged in live chat with GZ team on Nov ** requesting for cancellation of the order because he had placed an incorrect orderAccording to the T&C stated in the China website (link and details as shown below), international sales are considered as final sales and are not
eligible for cancellation/refund/replacementTherefore, customer was informed that the order could not be cancelledWe have emailed the customer on Dec * with an offer to refund on condition that customer agrees to pay for the return shipping charges to US (US$29.95)Awaiting for customer’s reply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter appears to have been resolved.I will now just wait for the refund to be confirmed
Sincerely,
*** ***