Blue Arc Welding & Manufacturing (532653 AB Ltd)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I dont accept the answer , They don't have the sincerity to solve my request , I pay a new watch price ,but I get a watch is different with the official,So I have reason to doubt that the watch is  refurbishment ?second hand ?or the other circumstance,At least its not new, As a consumer,I need an explanation , During I defend rights,I spend time and energy,I need  a reasonable compensation.In the deal , I am the weaker,but I think in the world must be have justice?Thx.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have pictures of the watch in my possession the watch has no scratches what so ever on the watch, not sure where they took the pictures but did not take them of the watch that I have.  THEIR ANSWER IS UNEXCEPTABLE. THEY ARE A SCAM]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer had many issues with the order and we did try to correct the issues. We were unable to get new items for the customer. The final outcome to the customer was positive. With so many items going back and forth we did have a mix up in processing the refunds. We have corrected the issue and...

the customer has been fully refunded as of 03/**/17

Our operations manager in our Hong Kong facility is currently working with this customer in developing an equally amenable solution to this issue.  It's my understanding the customer will drop this complaint once that solution has been finalized.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
If the claim that they make on their website "Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects." why is there a need to do not one, but two quality checks prior to shipping? It appears they are selling refurbished merchandise and falsely representing it by their statement above. As far as the 3.5 week time frame, that is an LIE ! I have [redacted] tracking receipts.They had the watch in their possession on 2/** and did not try to deliver it until 5/**. That is 10 weeks! It was refused because the credit card company had given me a credit on 5/* after proving I did not have the watch ([redacted] tracking) and seeing photographic evidence that proved the bezel was NOT scratched and because I did not want to accept a refurbished watch. Now Ashford has lied to my credit card company saying the watch was worn for two days (absurd) and my credit card was charged back the $999.00!   NO WATCH & NO MONEY!!! I had sent multiple emails to Ashford that went unanswered until finally I had to contact my credit card company multiply times to dispute. This company has multiple complaints online. BUYER BEWARE !  Next step is the Attorney General's Office!  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for your attention to this matter.  We have been in contact with this customer on several occasions...both the HK office and US offices have supplied assistance with resolving this case.  Currently, the HK office is gathering information from the shipper, UCS.  We need...

to ensure the weight matches what we show to have shipped out from our facility.  The Rado watch this customer ordered weighs more than the JOY watch they received.We do not know how this happened, so we must perform a thorough investigation.  Once complete, we will offer our suggestions to resolve the order.  Please know that these investigations and claims take time...therefore, we cannot give a quick answer in this case.  We will remain in contact with the customer, until this issue is resolved.Thank you!Melinda H[redacted]Client Relations Manager###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Supply assistance?What assitance you supply?You said the HK office gathering the information from UCS,but actually they not.The only thing that the HK office do is  requested me to send them a proof  which the post office did not provide!I contact my local post office,they said they did not prove any proof because first,the package delivered too many days ago,and second they delivered the pacakge to a normal and safe,it is not their responsibility.I explain to HK office that the local office can not provide me the proof ,the HK office also knows that it is very difficult to get a proof from local post office,but they still request me to get this proof,Because they know I cann't get this proof so they can escape responsibility.  It is almost 20 days since I first contacted them,but they still did not resolve this.As  a customer,it is very upset,I also know that investigation need time,but I can not unlimited waiting.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Thank you for your feedback.I absolutely understand your concern in this situation and apologize for any inconvenience. Please be advised Ashford offered to send this to our Guangzhou repair center to have the watch evaluated and/or repaired due to the simple fact that this watch has already...

been sized and worn as you stated to us in your original email to Ashford customer service, please also understand that our returns policy states that all items must be unworn and unaltered, unfortunately this watch has already been sized and our only option at this point it to repair the watch under your Ashford 2 year warranty.Please refer the the link below that states and outlines our returns and repairs policy.[redacted] If you have any further questions or concerns, please feel free to contact us at any time to set up the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I cannot completely agree with the explanation. I can understand that there is some technical difficulties in the cashback processing. But such policy should be also transparent to the customers. Therefore it can prevent such frustration and mistrust in the business. I will accept the other explanation and look forward to the final solution.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for response. This is the same response I received last time the y fixed it and when I sent it back they said it needed to be repaired again. This was a good lesson not to buy from this company ever again and to deter any people I know including family and friends from doing business with this company. It's amazing that I have purchased 5 watches between my wife and I and when there is one issue we are treated condescendingly. I am further upset with the Revdex.com because now I feel they don't do a damn thing for the customer and just back up the business owner. I will never come to the Revdex.com again because you guys are more a scam than even the scammers themselves
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sir,Thank you very much for the enquiry.According to the terms and conditions listing on Ashford.com, Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects. All Ashford.com products are sourced directly from the manufacturers with original packaging, care manuals, serial number identification and warranty cards, where applicable.  We offer a two year extensive warranty on any timepiece bought at Ashford.com. We have a world class team of certified watchmakers who are experts in their field and at your complete disposal.  Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase.Please note: These warranties are valid only at Ashford.com. Repair or warranty service performed by someone other than Ashford.com will void these warranties.Please feel free to visit [redacted] for more details when necessary.We highly recommending the customer if he is Not 100% satisfied with your purchase, we are more than happy to let him simply send his item back to Ashford in its new, unused condition, and Ashford will be happy to provide either a full refund of the purchase price or a store credit toward an exchange.Please feel free to visit: [redacted] for more details when necessary.Thanks.Ashford.com

We spoke with the customer Friday, 8/**/16, and instructed him to send the watch back for a final evaluation.  A pre-paid shipping label was provided.  Upon receipt our watchmakers will evaluate the watch to determine the best course of action.  At that point we will contact the...

customer.

Hello, Thank you for your feedback.In efforts to maintain a good relationship with you as the customer we are taking an initiative and refund the order for you as opposed to continuing to prolong the situation on your end. I am sure there has been communication from Ashford.com prior to this email and I am glad that we have come to a final conclusion that is satisfactory to both us and you as the customer. If you have any further questions or concerns, please feel free to contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have never worn the watch, I can send you pictures of the watch there is no marks on the watch whatsoever.  The watch is in perfect condition with the tags still attached and the plastic on the face of the watch.  The business is a fraud and not willing to accept the watch back. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The watch the customer returned  to us is not one that Ashford sells.  The tags and documentation included in the return are also not Ashford's.  We have confirmed internally that the correct watch was packaged and sent to the customer.   Items shipped into China, as is the...

case with this customer's watch, are shipped via a carrier named SF Express.  We are opening an investigation with them to determine what may have happened.  At this point we are unable to provide a timeline as to how long with this will take but typically lost merchandise investigations can take up to eight weeks.  We will update the customer as we receive information from the carrier.

Customer please the order with Ashfor.com on Feb **, 2017 4:19 PM Saturday. Ashford.com does not process and ship on weekends. The order was shipped on the next business day Feb **, 2017. Customer was notified that customs fees and taxes were due when item is delivered Feb **, 2017. The customer...

then refused to pay customs fees and taxes [redacted] held the package.Customer contacted Ashford to express concerns on shipping and customs fees and taxes. We then explained that the shipping is what the customer choose and that we state on site that we are not responsible for customs fees and taxes. We also explained that if the order was not received by them and was returned to Ashford.com that the customer would be responsible for return fees. Ashford.com clearly states in the check process and on site that international sales are final.This information was communicated to the customer the package was successfully delivered on Feb **, 2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer purchased a Coach Maddy [redacted] Women's Watch on 2016-08-** 14:10:29.823 and received the watch August **, 2016 , 11:06 am.  The customer contacted us on 8/**/16 1:26 PM to request a return.  We disclosed that all returns are contingent upon an inspection to ensure the watch...

shows no signs of wear, use or damage since only unused, unworn and undamaged watches will be accepted for refund.  We received the watch back from the customer the week September [redacted] and the watch went through the inspection on September **.  (From the time of receipt to the time of inspection the returned item remain in the shipping container, unopened, in which the customer sent it to us).  The inspection found scratches on both sides of the watch casing; photos are attached.   We notified the customer on September ** and included the attached photos.Ashford inspects every watch when we receive it from a manufacturer.  We certify at that time that the watch is free of blemishes and is in working order.  Only items that pass this inspection are placed in sale-able inventory.  This customer's watch was pulled from this sale-able inventory. The scratches on the case indicate there was some kind of use, be it from handling, being worn or some other kind of use.  Unfortunately we are not able accept back items that have been worn or damaged: [redacted] .  The watch was sent back to the customer via USPS on September **, 2016 , 10:10 pm  and delivered September **, 2016 , 12:13 pm.