Blue Dog RV, Inc.

The ***'s are trying to get a warranty issued handled on a unit that was purchased OVER YEARS AGO (purchase date 4.11.14)We have tried several times to submit the claim under their factory warranty, which was denied once again by the factoryBlue Dog RV has gone above-and-beyond to try and assist the ***'s with their trailer, and again have tried to get the manufacturer to repair their issue even though their warranty expired over a year agoThere is no other action for Blue Dog RV to take regarding this issue
Marc H***
Blue Dog RV

Blue Dog RV is offsite at the Annual RV Sale Event, the Staff will be returning to the office on Monday, June 6thPlease have the customer contact me directly and I will handle the cancellation of warranty at that time
Marc H***
Operations Manager
Blue Dog RV
Office: (208) 773-
* ***

Complaint: ***I am rejecting this response because:
Blue Dog informed us Keystone denied our claim under warranty Blue Dog sold us the product and we feel they should be responsible and give our money back or fix the problem
Thank you
*** ***
Sincerely,*** ***

In response to the customers rejection,
Blue Dog RV is more than happy to facilitate a trade as we had previously discussed with the customerBlue Dog RV does not "buy back" coachesIf there was a warranty complaint or problem the customer would be directed to the manufacturer in order to facilitate any needed repairs or other optionsThe customer states that he was not addressed for quite a while during his complaint processFrom our records we see he had been contacted and responded to multiple times
After receiving a Revdex.com Blue Dog RV responded the same day to ensure the customer had indeed received their down payment reimbursement
At this time we are not offering the customer another resolution other than a trade into a vehicle he prefers,

To whom it may concern, The customer listed on this complaint has agreed on a resolution put forth by our Regional managers on December 12th The customer has emailed the same representatives stating that he would like to receive the agreed upon reimbursement as well as a cover for his new
trailer by the date of 2/18/Blue Dog RV will have both the reimbursement and cover available to the customer on 2/17/2017. Please let us know if there are any questions regarding this complaint

Complaint: ***I am rejecting this response because:We purchased a duratain coating recomended by Bluedog for$ They said the coating would last five years and keep the paint and decals from fading We contacted Keystone and they said it is not their problem We contacted Duratain and they said the trailer was not properly painted at Keystone It seems to me someone should be respondsible.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I understand they are compensating me for my inconvenience, however they were still dishonest about the cost of the hitch by doubling the cost of the hitch then agreeing to meet in the middle and split the cost which would be $However when you do the math all of the products not including the cost of installation comes to around $not $Therefore in the end I ended up paying the full amountIt wasn't splitAnd according to the conditions of being accredited with/by the Revdex.com it says honestyThat to me isn't honestyAlso that does NOT clear up the added credit inquiry that has appeared on my credit report due to them not listening to me when I requested that it NOT be ran thru STCU. Sincerely,*** ***

We agree to the request of the customer on the gas cardWhich we had already offered as goodwill and We will be happy to service his warranty concerns as stated in our previous response
Please let us know if there is any other questions on this complaint,

Blue Dog RV has not set a date or time to come get the RV but did say they would come get it once the door arrives from the manufacturerI will consider this resolution solved once my RV is fixed and not till then.Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

[A default letter is
provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: On numerous occasions *** *** and myself have spoke with Blue Dog Rv in Post Falls Id, and Pasco WaOn May 19, Chrome Fuzion was picked up after purchasing on May 17,On May 243,Fuzion was brought back to Blue Dog Rv in Post Falls due to missing equipment in vehicleOn September 7,vehicle was brought back to Blue Dog Post Falls location for extensive list of issues all under warrantyVehicle was kept until October 31,and picked up with warranty issues not corrected or fixed due to “lack of parts from manufacturer” we were told that parts had been ordered and as soon as they were in we woould be contacted to schedule to have issues resolvedFuzion was winterized and stored for winter*** contacted Carolyn ext 514with Post Falls Id in spring to complain about lack of service and communicationAt this point we decided to try and reach out to Blue Dog in Pasco Wa on April 27,we discussed all issues with Pasco branchWe were told by Mike Kidder service department he would reach out to Post Falls discuss issues and have all replacement parts sent to Pasco to have issues resolvedVehicle was dropped off on May 13,with understanding issue would be taken care of We spent multiple times canceling trips and usage of vehicle due to issuesIn June 9, vehicle taken back to Blue Dog for repairsVehicle picked up on July 28, with issues unresolved Blue Dog stating manufacturing issue and not able to get replacement parts in timely mannerWe at that time informed Blue Dog they needed to get all replacement parts in and patience wearing thinWe waited to be contacted by Blue Dog and no point had anyone from Blue Dog contacted myself or ***We called several times complaining to Mike KidderWe discussed bringing vehicle back in late October of to have issues resolvedVehicle was dropped off November 14, and we have yet to have issues resolved now April 16, *** contacted *** in Post Falls Id on March 19, to discuss issuesAt this time *** informed *** that Carolyn no longer worked for Blue DogAnd that *** was CEO manager and would look further into issuesNumerous times *** called to speak to *** and was called several days after call placedWe turned in complaint to Revdex.com about Blue Dog Rv before Blue Dog started to return calls and communicate with myself or ***Today April 16, *** spoke with Justin service manager in Pasco were Fuzion still is for original warranty issue from September 7,and was informed still having issue with slideoutSlide out has vertical issue not able to get to properly workConversation was at 5:pmFor several weeks *** has been informing myself and *** need to do walk thru with JustinBut vehicle still not working properlyClearly this is not a problem with getting replacement parts from manufacturer, but a “lemon”!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: When I received phone call all that was asked was if I had received a check returning my $8k back to me. I said yes. I do not remember making the statement that is listed. Also, there has been absolutely no attempt to discuss my 2nd caveat to the resolution. Take back the trailer. This company has taken almost two more weeks to respond to this complaint. Just like their salesmen and management, they want you out the door and to give you the most minimal amount of courtesy. It was also interesting that when we went to get our $8k back, they had some how found better financing and had lowered the price another couple thousand for the deal on the other trailer we were trying to get. If they could do that then, why couldn't they do that to begin with and actually try to make something right from the start. It is obvious they were out to make another buck off of the situation instead of honestly helping the customer. They are nothing but con artists, and know how to twist things to around to make sure they get an extra buck.Sincerely,*** ***

*** and *** *** purchased a Forest River Surveyor (vin # ***) from Blue Dog RV on 3/20/The customers were made aware at the time of purchase that the trailer was "new" and had warranties from the manufacturer (Forest River), which they were given copies at time of
deliveryAll service work that was necessary & authorized by Forest River since the purchase date has been noted/completed by Blue Dog RV, and service work has never been denied to this customerShould additional service/warranty work be necessary, Blue Dog RV will process and complete as long as it is authorized and paid by Forest River (under the stated warranty given to customer by the manufacturer, Forest River). Please feel free to contact me direct should there be any questions...*** ***Operations ManagerBlue Dog RV

Purchased a 2018 used Grand Design trailer from Blue Dog. We agreed to pay the price requested if they would install three things: a backup camera, hitch and flush mount stove top. We are now at week five with no trailer due to them dragging their feet and not ordering the stove top. They have has $7000 cash and our trade in trailer for 3 weeks of that time. They have said that it is ordered and shipped and come back and then say that they didn't. Suggested that we will take the stove as is with reimbursement and still have no response, even after "assurance" from the manager that he was pursuing a resolution. We had someone tell us not to buy from Blue Dog and we didn't listen - our mistake.

I bought a brand new 15 foot travel trailer, Wildwood, early spring. First, the furnace did not work from day one. In fact, when it did turn on, it smelled like an electrical fire and has never worked. Second, the line to the toilet leaked when I took it camping and flooded the trailer twice. I had to buy a connection to block the line to the toilet, as nothing else I did kept it from leaking. Therefore, I have a brand new trailer without a working furnace and toilet. Then as I have regularly camped despite this, I noticed the shoddy work on the jack stands. Half of the bolt holes have self tapping screws and the other screws and bolts. Very shoddy...and not stable. Then the last couple weeks I have been getting sick with severe migraines. Not only does the carbon monoxide alarm not work, the propane lines leak like a spaghetti strainer. It is sad that I bought a new trailer and have this to deal with. When I tried to get someone to repair even the furnace, I was told to bring it 90 miles away, drop it off and maybe get it back in a couple or more weeks. Oh...a little wind broke the cheap awning bracket and now I don't even have a functional awning. I am going to tell all who camp alongside me about my experiences with Blue Dog and the cheap crap they sell. I am lucky I am alive...carbon monoxide poisoning is deadly.

To whom it may concern,
 
The customer has already reached the resolution requested and received the check outlined in the complaint. Last contact date was 10/3/2016 in which the customer stated "Jay got me all lined out."
 
Please let us know and other information you require,
Blue...

Dog RV

To whom it may concern,We would like to address the concerns that [redacted] rises and also elaborate on Mr.[redacted]'s proposed resolution.Mr. [redacted] has had the following items brought in for repair in our service location in Pasco, WA.Listed window frame that would not open and...

was gouged- Parts here and we are installing 10-9-2015Listed sofa screws replaced and tightened along with new button.Listed wallpaper that is bubbling- We are waiting for authorization from Keystone Manufacturer for authorization on repair.Kitchen blind is now functional and a new kitchen window has been installed.Listed molding is on order.The wall next to the bunk beds that is listed as bowed is waiting for authorization from the manufacturer to approve manual hours to take out the bunks to repair the wall.All listed issues with walls in this unit will be remedied once manufacturer authorizes replacement of listed walls. The listed radio has been replaced.The bottom of the sofa has been listed as customer damage as it has been determined that this is from customers bumping when entering the unit.Listed dinette has been remounted.Blind wands above bunk beds have been replaced.Listed bathroom door has been adjusted and corrected.The rear bumper plug has been replaced.As for the listed scratches on the camper we are not aware of this repair and do not see to what you are referring.To address the "electrical" issue you experienced on your trip. After reviewing your story as well as trouble shooting with you in the shop we have determined that you left your fridge running through out your trip and it simply drained down your batteries. When you are dry camping and not plugged into a power source there is only one source of power on which to draw.We would also like to address the statements made by the [redacted]'s regarding conversations and negotiations with[redacted] and [redacted]. We discussed that we would not refund your entire purchase but would be MORE than willing to issue a trade in at a price that resulted in a resolution to both parties. Unfortunately that was not a resolution that Pleased the [redacted]s as they wanted to simply no longer own any unit.They [redacted]s stated that they would simply get repairs done and sell the unit themselves in order to recoup the money and not own another unit at all.

Mrs. [redacted],  I have called twice and have left two voicemails for a call back with no call back from customer. First call from me was 4/6/2018 at 9:43. I also made another attempt this morning, Monday 4/9, and left a voicemail on the number listed in our system. We will continue to reach out until we make contact.  thank you, Josie P[redacted]208-773-7878[redacted]@bluedogrv.com

Complaint: [redacted]I am rejecting this response because: I still have not reced the OVERNIGHT letter they sent me. That was to have the check in it. Is there a tracking number # and who is delivering it??? I just no not believe anything they say at this point. Sincerely,[redacted]

Mr [redacted] purchased a new 2015 Rubicon Trailer (vin # [redacted]) on 6.26.15, with a 1-year warranty from the manufacturer (Dutchmen). On July 1, 2015, Mr [redacted] emailed photos to Blue Dog RV with regards to a small water leak in the trailer. On July 6th, 2015 we had scheduled a service appointment with Mr [redacted] to review the issues with trailer. On July 8th (7 days after the initial contact with Mr [redacted]), Blue Dog RV had arranged for the manufacturer to pick-up, repair, and return the trailer to Mr [redacted] at the manufacturer's plant (Pendleton, OR) with Mr [redacted]'s approval. The manufacturer did all repairs and returned the trailer to customer 40 days after initial contact with Mr [redacted]. The manufacturer also refunded 90 days of payments to the [redacted]'s for their inconvenience. Mr [redacted] also demanded at that time $3,000 additional dollars for "inconvenience" from Blue Dog RV, which Blue Dog RV declined (as we had already gone above-and-beyond for this customer). Mr [redacted] then threatened to "go to social media" unless we paid the $3,000, which we declined again. No contact has been made by the [redacted]'s to Blue Dog RV since 11.4.15 (10 months ago).
We feel that Blue Dog RV has done everything possible to satisfy this customer, including having manufacturer pick-up and deliver unit directly to the customer (also had 3 months of payments reimbursed by factory)... Customer has chosen to take trailer to another dealer for additional warranty work, which is acceptable by manufacturer and Blue Dog RV.
 
Marc H[redacted]
Operations Manager 
Blue Dog Rv