Blue Dog RV, Inc.

Review: On May 25, 2013, my husband and I purchased a Coleman camp trailer from Blue Dog RV. Our salesman, [redacted], told us multiple times how important it was to have a few things on our pick up and operating before we could tow the Coleman off of the lot. First thing was to make sure we had a pickup that could handle the weight, next was a break controller, and finally an equalizer hitch. [redacted] emphasized that if these things were not met and installed that we would not be allowed to pull the trailer off the lot. We had those things, so it was not a problem; ton pickup, 8.1 motor, equalizer hitch, and the break controller all up and running and installed.So, we scheduled our appointment with the concierge to do the 2 hour concierge service for Friday May 31, 2013 at 3, we were there at 2:45. This was to show us how to work everything, and where everything was. [redacted] was our concierge; he told us from the start of our 2 hour service it was his second day with the company! So we started from the outside working our way around and in. [redacted] was very apologetic because he didnt know much beyond his own experience with his own camp trailer. There was a hole in front of the wheel fender and my husband asked him if that was where we could manually pull in the slide.he had no idea, so we gave it a try and sure enough thats what it was, [redacted] was not the reason for this complaint, just setting the scene if you will. So we moved to the inside, first thing we noticed was, our salesman [redacted], told us the trailer came with a tv and that it would be installed before we picked it up, and it did not have a tv installed. [redacted] told us that the trailer came with 2 full sets of keys; ours did not have 2 full sets, so [redacted] said he would get us the missing key, ok, no big deal. Our 2 hour service took about 45 minutes, maybe an hour, maybe. [redacted] took us inside to meet with the Service professional, [redacted]. [redacted] was arrogant, rude, and disrespectful. 1st he old [redacted] the trailers do not come with 2 full sets of keys, and [redacted]Desired Settlement: We can begin with an apology from [redacted] for his rude and unprofessional treatment. My husband told the Blue Dog Rep that he would like to have the bbq for $175, in replace of the stay at a campground near the facility and the redo in the concierge service or the $100 IN STORE Credit....we do not wish to do business with the service dept again.

Business

Response:

Bluedog RV strives to offer the best customer service and

support possible and has many mechanisms in place to ensure we deliver on our

promises. That said, it is near impossible to please everyone all the time.

When a customer has an issue, Bluedog RV makes great efforts to resolve any

issues quickly and efficiently.

Below you will see Mr. and Mrs. [redacted]’s complaint, our very

timely responses and the multiple solutions we offered them.

“”On May 25, 2013, my husband and I purchased a Coleman camp

trailer from Blue Dog RV. Our salesman, [redacted], told us multiple times how

important it was to have a few things on our pick up and operating before we

could tow the Coleman off of the lot. First thing was to make sure we had a

pickup that could handle the weight, next was a break controller, and finally

an equalizer hitch. [redacted] emphasized that if these things were not met and

installed that we would not be allowed to pull the trailer off the lot. We had

those things, so it was not a problem; ton pickup, 8.1 motor, equalizer hitch,

and the break controller all up and running and installed.So, we scheduled our

appointment with the concierge to do the 2 hour concierge service for Friday

May 31, 2013 at 3, we were there at 2:45. This was to show us how to work

everything, and where everything was. [redacted] was our concierge; he told us from

the start of our 2 hour service it was his second day with the company! So we

started from the outside working our way around and in. [redacted] was very apologetic

because he didnt know much beyond his own experience with his own camp trailer.

There was a hole in front of the wheel fender and my husband asked him if that

was where we could manually pull in the slide.he had no idea, so we gave it a

try and sure enough thats what it was, [redacted] was not the reason for this

complaint, just setting the scene if you will. So we moved to the inside, first

thing we noticed was, our salesman [redacted], told us the trailer came with a tv and

that it would be installed before we picked it up, and it did not have a tv

installed. [redacted] told us that the trailer came with 2 full sets of keys; ours did

not have 2 full sets, so [redacted] said he would get us the missing key, ok, no big

deal. Our 2 hour service took about 45 minutes, maybe an hour, maybe. [redacted] took

us inside to meet with the Service professional, Scott. Scott was arrogant,

rude, and disrespectful. 1st he old [redacted] the trailers do not come with 2 full

sets of keys, and [redacted]””

5/25/2013

Mr. and Mrs. [redacted] purchased an RV from Bluedog RV.

5/26/2013

Mr. and Mrs. [redacted] took delivery of their RV.

6/3/2013

Mr. [redacted] called Bluedog RV, he spoke with Lead Service

Advisor [redacted] and complained about poor customer service and that he had a

bad walk through and delivery of is new unit. Service Advisor *. [redacted] said he

would see what we could do for the [redacted]’s.

6/5/2013 4:50pm

Bluedog RV Business Development Manager called Mr. [redacted] to

discuss Mr. [redacted]’s issues. Customer said that his delivery walk through was

performed by a Bluedog RV employee that was new on the job and that the

employee was unfamiliar with Mr. [redacted]s rv. Mr. [redacted] said that the new

employee was a nice guy, just not overly helpful. Mr. [redacted] also said that he

was concerned that his new rv didn’t have a TV installed and that his sales

person had said his new rv came with a TV. The model Mr. [redacted] purchased did

not come with a TV however since the Bluedog RV sales person had told Mr.

[redacted] it did, Bluedog RV immediately installed a new TV for Mr. [redacted] at no

additional cost. The Bluedog RV Business Development Manager asked Mr. [redacted]

to come back in with his rv for a second walk through demonstration however Mr.

[redacted] declined and said he was an experienced rv owner and that it wasn’t

necessary.

6/6/2013 2:20pm

The Bluedog RV Business Development Manager called Mr.

[redacted] and offered to pay for the [redacted]’s to camp local for several days at

Bluedog’s expense and additionally that Bluedog RV would send out an expert

walk through demonstration employee remotely to the camp site to perform an

extremely comprehensive walk through. Mr. [redacted] said he would talk to Mrs.

[redacted] to decide if they were interested in the free camping and second

walkthrough offer from Bluedog RV.

6/6/2013 2:26pm

Mr. [redacted] called Bluedog RV to decline the free camping and

walk through demonstration (the walk through process had been the [redacted]’s

biggest concern) and in turn Mr. [redacted] asked for a free BBQ.

6/6/2013 6:30pm

Bluedog RV General Manager [redacted] called the [redacted]’s to

address their concerns. Again the [redacted]’s declined the free camping and

walk through offer and asked for a free BBQ.

6/6/2013 6:35pm

Bluedog RV General Manager [redacted] offered the [redacted]’s a

$100.00 in store credit for a BBQ which was accepted by the [redacted]’s.

6/6/2013 6:55pm

The [redacted]’s post on the Bluedog RV Facebook page:

““Do not buy from the Post Falls lot if you want fast

friendly respectable service! They do not deliver that after the papers are

singed! Wish there was a dislike unsatisfied button on this page! Not

recommended!””

Bluedog reached out to the [redacted]’s five times within 24

hours and offered multiple solutions to address their concern. In fact, even

when Bluedog RV went above and beyond to ensure customer satisfaction the

[redacted]’s registered a complaint, there seems to be no satisfying the [redacted]’s.

Bluedog RV is confident that you can see how

hard and how fast Bluedog RV worked to satisfy the [redacted]’s concern. If you

have any questions please feel free to contact Bluedog RV at your convenience.

Review: I purchased a 2002 Tradewinds motor home from Blue Dog RV in July of 2013. Before I took delivery, I pointed out to the service department that the generator did not operate. I returned on the very day of delivery with this problem. the technician was able to start the generator and returned the motorhome to me. the generator would not operate for me, so I returned the next day with the same problem of the generator. I was told by the technician that they would "make it right" even if it meant they had to rebuild the generator, and that I should return to Blue Dog later that year after the busy season has ended. On March 28th, 2014 I delivered to Blue Dog RV my 2002 Tradewinds motorhome for de- winterization, evaluation of the air ride system and repair of a faulty Generator. I was contacted that very day by the service manager , [redacted] and was told at that time my RV had sustained damage to the rear ladder and corner of the coach. they said it would be repaired. that was the last time anyone from Blue Dog RV contacted me. I called Blue Dog RV in early May and spoke to [redacted] who told me the de-winterization had been completed the inspection of the air ride system was done and the repair to the ladder and coach corner were completed. The generator was going to be submitted for coverage under the warranty I purchased from a third party. I explained to [redacted] the previous conversation I had with his technicians and he said he would look into that. No communication from Blue Dog was ever heard again. I went to the repair shop on May 23 to find out about the status of my RV. During that visit [redacted] promised to pay half the deductible for the warranty work on the generator. I pointed out to that the honorable thing to do would be for them to repair the generator at their expense since there was no possible way that generator could have gotten into the state of disrepair described by them in the few short months I have owned the RV/. When met with a blank stare of disagreement from [redacted] I realized the best I could ever hope for from this person was exactly what he offered. He then told me it would take only 10 hours of service time to repair the generator and that delivery of new vehicles were taking precedence over repair work in the shop. I called the repair shop today was informed that they had not ordered the parts for the generator ( [redacted] told me they had ordered a rebuild kit for the generator earlier in the month of May) and that it would take more time and an ETA for completion was not possible as they did not know when the parts would arrive. I asked to speak to [redacted] at this time and was placed on hold for 22 minutes. I called their corporate offices but no one there answers the phone. I called the Kennewick Blue Dog RV and asked to speak to [redacted]’s boss, [redacted]. He did not answer the phone either. I left a message on his machine expressing my extreme displeasure at the kind of service being provided by [redacted] and his staff. That was an hour and half ago and STILL NO ONE from Blue Dog RV has called me back!Desired Settlement: I believe that I correctly pointed out a problem with the unit BEFORE taking delivery of the vehicle and made it clear I expected this generator problem to be fixed. when I was assured it would be fixed at a later date I acceded to delivery. There are only 8 months of decent RV weather in the northwest and Blue Dog has taken fully 25% of that time from me. I think the worst thing these people are doing is not communicating with me. ignoring my phone calls and placing me on hold until my frustration levels are beyond tolerance. Please take the time to contact Blue Dog RV and let them know that they have no customer service and accessibility to anyone in charge is spotty, undeclared and often met with resistance.

thank you

Business

Response:

To Whom This May Concern;

First and foremost it is our intention to set this right. No

one in our Blue Dog family should feel that their issues and concerns have not

been heard. I personally apologize for the miscommunication that seems to have

taken place in this instance. To resolve this concern, we are moving forward in

repairing this customer’s generator by utilizing factory parts to repair it to

acceptable condition. Upon inspection we found multiple failing seals with oil

leaks. We have ordered an OEM seal kit that is on back order from the

manufacturer. Eta on arrival of the parts needed for repair are approximately

mid July 2014. Once we have the parts needed for repair we are ready to

assemble an return to the customer. We will honor the agreement made between

our service manager [redacted], and cover half of the customer’s deductible on this

repair.

Our deepest apologies on this matter. We do not have control

over the manufacturer’s delays and backorders. It is our intention to deliver

the unit back to the customer in the timeliest manor possibl

Director of Service and Parts

Blue Dog RV –A Campers Best Friend

Post Falls,Hayden,Kennewick,Gresham

Review: On March 28th 2014 I took delivery of a travel trailer I bought during the previous week over the phone and signed papers by mail. I was emailed a manufactures window sticker that showed all the options on the trailer. They wanted the sale of the trailer to count for the current month so I agreed to sign ahead of time and signed a agreement for them to store it until delivery. When I picked up the trailer it did not have all the options the email said it had. They agreed to add them one being a 26" tv which I caught the tech trying to install and pass of a 24" tv without telling me but I seen the box he took it out of so they installed a 29"...great. They had me sign what we call a we/owe wich is a promise to perform or provide otherwise I would not have taken the trailer. It's now the 23rd of September and after calling once every two weeks and getting the run around someone who knew nothing about the part that I paid for and was told was on the trailer by the manufacturer and the sales staff at the dealership when I purchased it 4 months ago said its right here on his desk would you like us to ship it to you. Me being to nice said yes. Two weeks later no part. It's a outside tv bracket which was a must have for tailgating. 4 weeks into the season I cannot use the trailer in the way it was intended. Have called management and left messages with now return as well as with the salesman who promised me they would do me right if I signed the paperwork ahead of time when I voiced concerns about buying sight unseen. I saved the texts. I have it in writing they owe me the part I did what I said and helped them get one more unit that month but now cannot get any help from them. 4 months and 4 payments later cannot use the trailer for what I intendedDesired Settlement: I work in the industry and know it happens it was handled poorly and feel as if I got ripped off. Send me the part.

I'm a 2 time customer of Bluedog RVs and the company really worked with us the second time on buying an rv from them,the first rv was used,had problems with rv not the company,bought a new rv from them the second time and worked with us on price and negotiated with us on warranty contracts,they were patient with me and my husband when we changed our minds on 1 rv and decided to get another rv,had to redo all paper work all over again,they did not complain about it,they were still happy to do it all over again. We are happy customers and will continue to do business with them again. First class customer service.

Review: I have text messages to support the following complaint, if requested I will furnish these to support my claim:I bought an RV in late September. There was a missing aerobed mattress missing from the couch, the heating vents were broken. I was promised upon the sale these things would be replaced (it's now end of November). 5 weeks after I take possesion of this RV I cannot get a straight answer from the parts department on the status of these two items. The sale person ([redacted]) won't call me back. These items are big ticket items, they are small in size and cost. It amazes me that Blue Dog RV would want to lose my business and everyone's I come in contact with over a few dollars.Desired Settlement: All I want is to have these items as promised.

Business

Response:

We sent the customer the parts that we promised, and he has confirmed that he received them. On 12/04/2013, we emailed the customer in an attempt to resolve any remaining issues, but the customer has stated that he does not want to work with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9819262, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is Ironic that my 12 messages I left via email, voicemail, and texts weren't sufficant for Blue Dog's response, yet one phone call and one email should indicate from me that i'm unwilling to work with Blue Dog. My concerns were'nt resolved and i'm not sure they can be at t his time. Blue Dog has failed on multiple levels, I cannot provide them with my support now or in the future.

I have recieved the items (two months late).

Took brand new camper in for some warranty work. While it was parked at the service department where I thought I could trust my belongings it was broken into and had my things stolen.. From an employee. I contacted blue dog spoke to a manager and he just was not very sincerely sorry. Replaced the alcohol stolen, took my request of them winterizing campe r at own expense but still feel kinda brushed it off

My experience with the Blue Dog RV sales and service people was completely lacking of any concern or consideration of the customer. I would not recommend anyone to purchase from this company, unless you are an attorney or a relative of Jessica S[redacted]. I personally have concluded that all the service and parts employees are incompetent and inconsiderate. After purchasing our RV, I noticed some parts were either missing or broken. I contacted Blue Dog RV in Kennewick (where we purchased it) and mentioned the items to Jessica. She assured me it would be resolved and the parts sent to me. That never happened. After weeks of calling (as Kennewick is 240 miles from home, on the east side of Mt Rainier) the salesman and parts dept., I contacted the operations manager. He was avoidant as well. Talked to the parts manager (PM), not much better. Called Forest R[redacted] and got a very friendly parts rep. She said she would set aside the parts I needed, but I had to go through the dealer as they had to request them. Emailed and called the PM that the parts were waiting his confirmation. Took him several days to contact her. I also ordered an inoperative part directly from the manufacture. They shipped it immediately, but unfortunately to Blue Dog (BD)! I had to call BD to send it to me. They had been holding onto it for who knows how long?! Here's the bottom line: I called and talked to nearly everyone at BD, including the Ops Mgr to resolve these issues with little result and certainly not in a timely manner. Therefore, it is my impression that NO ONE at BLUE DOG RV CARES ABOUT CUSTOMER SERVICE. DO NOT BUY at BLUE DOG RV! (I have emails to back all this up.)

After many months of research we ended up going to Blue Dog in Post Falls to see what they had to offer. Well, after spending time with Jeannie we were convinced the 325x was the right coach for us. Jeannie is very knowleable, enthusiastic & excited about the dealerships line of rvs was as well as being willing to listen to our needs without being pushy. Great job, Jeannie!

8/1/2015

Keystone Hideout 28BHSWE

My husband and I have been blessed with the above mentioned trailer. From the moment we stepped into the Blue Dog RV – Post Falls location we were met with the friendliest people in every department. Larry R. and Jen in the Sales department went above and beyond to help make our experience exceptional after a bad experience at a competitor’s site. Chris H. and Jason P., sales managers, worked with our friends who purchased our trailer and gave them the price they were looking for.

Walking into the service department on pick up day we were met by Alison the walk through coordinator. She has the best smile and a bubbly personality, you can’t help but smile back. We did, however, have a little wait for our walk through, but I’m thinking that is expected, because you can’t put a time on good customer service.

We did not meet the gentleman that was supposed to do our walkthrough, because he was working overtime with the appointment before us. We did, however, get to have a young man, Chris R, do our walk through. He was knowledgeable. Even if he wasn’t I wouldn’t have known since this is our first Camp Trailer. Woo Hoo!

After our walk through and the brake regulator was installed we met our Service Writer, Todd. Even though it was quitting time and we were his last customers for the day, he was very fun to deal with. His co-worker Andy had to step in and help with the computer which was having some glitches, so we got to meet yet another friendly face at Blue Dog RV.

All in all our experience was rated at an A+++

Review: Bought our trailer August 2013 during walk thru guide pulled awning away from trailer stripping screw shop drilled long screw thru camper into interior wall gave it back to us like that my husband noticed and so they cut it off and put puddy over it. That isnt all but that isnt my complaint right now.Then we take it home and use it 5 times we find then August 2014 when going to go camping it rains hard and the tipout was not out and we have a puddle in the camper we call blue dog and they tell us we are 2 weeks out if warranty and we will have to pay out of pocket to get it fixed. Not only is the tip out leaking the awning is sticking when trying to put it out, the wall back is not attached at the table so there is no stability and the board for the fold down table bed is stripped and it has never been used also the door in our room is peeling as well as the tip out does not top out straight and the gates read 3/4 full for gray water now keep in mind this is 2014 aspen trail brand new all manufacturers defects however I argue with blue dog that I will NOT pay out of pocket for defects from the manufacturer it takes me asking to talk to the owner or president of the company for the service manager tony to call me and act like he cares he says bring it in we will look at it I take it in September 11,2014 and never hear from tony again like I said acted like he cared they Jimmy rig the tip out with more weather sealer tip out is still crooked. They go to the manufacturer for only the door then they don't follow up I call the manufacturer when blue dog has my trailor a month and the tell me they approved it days ago then blue dog calls and says the manufacturer sent the wrong color this is a month and a week from when we dropped it off I call the manufacturer and they let me know blue dog ordered the wrong color now please keep in mind I have called multiple time to check on when it will be finished I have also asked to speak to the owner and have got nothing for a response that any one cares needless to say I got my camper back end of October still not fixed with a stupid probley 50 dollar for and all the other work just Jimmy rigged bought $23,000 piece of crap from a crampy dealer that could care less about their customer. I did ask for it to be winterized and dewinterized for free they winterized it for free and I will pay to have dewinterized before letting them touch my camper again. Worst customer service and dealer I have ever dealt with they now have my door from the warranty and I will be paying to get it put on. I will never ever ever buy from blue dog again. I would not wish my worst enemy the lack of customer service orcommen courtesy that blue dog has provided me. On top of it all we cancelled our last camp camping trip because we did not want to pick our camper up unfinished to have to redrop it off again after to finally still have to pick it up unfinished so we could winterize and cover her for the winter before the snow falls.Desired Settlement: I want a call from the owner a little common courtesy that shows they actually care that I purchased a large investment from their company ya 23,000 might not be a lot to them compared to someone who can purchase a 100,000 camper but I trusted blue dog to sell me my first camper experience and this is what I got I would also like a visa gift card to cover my cost of having my door put on and my camper dewinterized by another dealer as I have had all I can handle at blue dog and do not desire to put myself or my family thru more.

I bought an RV back in September 2013, and its had numerous issues that Blue Dog said they would have fixed before I received it. From the date I signed I was promised that the "service department" would have multiple things added and fixed before I drove off the lot. I received a phone call a week later saying the RV was ready and when I asked about a couple items that were being fixed the gentlemen knew nothing of those problems. He said he would call me back when they were fixed...no call. So I called another week later to speak with a manager, who was farthest from helpful. After finally getting my RV 3 weeks later, I then had an issue with Blue Dog not sending paper work for licensing to the Department of Licensing which should have been taken care of by there financing department. After using my RV for the last 2 months I'm slowly finding the issues that were supposed to be fixed in the "service department" that were never fixed. Most recent, the eclectic heater has not been working and when I had a service tech come look at it, he explained that the RV store who sold it would have had to check this before they sold it to you. AND they should have replaced the part before giving it to you! That is just one problem among many, and the fact that 3 other friends of mine have had similar issues is not okay for a company try to be #1 in the natation! They need to work on there communication between departments and maybe training for there "service department" on RV inspecting and fixing. This company needs to stand behind there RV and not make a million excuses for there issues.

One of the best RV purchasing experiences we have ever had.
Very professional, sales staff, our special order ADA camper took 4 months to build.
Camp Lite encouraged us to drive the 300 miles for pick up to ensure the highest quality RV dealer. Blue Dog bent over backwards to assure the camper was prepped and ready upon our arrival.
Dog friendly, even the Blue Dog CEO greeted us to ensure we were being taken care of.
[redacted] kept us apprised throughout the Camp Lite build and met us after hours upon our arrival.
[redacted] did a fantastic walk through, very warm and obviously cared we both understood our new camper's features. Really helped ease our new RV concerns that we COULD make our dream of retirement travel a reality.
[redacted] in parts was extremely knowledgable and ensured the generator he recommended would fit in the right compartment of our camper.
As a Wounded Warrior Alumni, and active duty retired USAF LtCol, Blue Dog RV embraces the same core values that I hold onto.
Integrity First, Service before self, Excellence in all we do.
Thank you Blue Dog RV and Camp Lite campers.

Review: Purchased 2015 Motorhome June 29. Of the 103 days of ownership I've had it in my possession 28 days. The rest it has been in the shop for various problems. Most recently they have had it nearly three weeks to replace the linoleum in living room and kitchen(cuts and glue goop all over it) and water leaks, etc. They still have not even started on the flooring. I feel they are "jerking my chain" and giving one excuse after another. I've wasted the whole summer waiting to use it. I've lost all confidence and good faith with this company. OR I have a lemon on my hands and need to see my lawyer. Also poor craftsmanship by Thor (manufacturer.Desired Settlement: Another motorhome of like price and requirements or my money back

Business

Response:

Here at Blue Dog RV we take our customer concerns very

seriously and try our best to make each of our customer’s RV experience a

pleasurable one. That is why our staff members went the extra mile and arranged

not only for [redacted]’s return travel to Pendleton each time that she brought her

RV in for repairs, but we delivered the RV to her home after the repairs were

done. We also had one of our technicians make a special service visit to her Lincoln

City, OR vacation site to assist her with her leveling jacks, as well as

arrange and pay for a local technician in that area to look at the water issues

she was experiencing during that same trip. We understand [redacted]’s frustration

with the lengthy delay in getting her linoleum repaired, but we wanted to make

sure that it was repaired properly by a reputable company in our area and

unfortunately there were some scheduling issues with the repairmen that were

out of our control. We are sorry that she is not happy with those repairs. We

have ordered and received the vinyl to now replace her flooring per her request.

We want to take care of her concerns and

are more than happy to do the replacement. Due to the fact that much of this

replacement will be at the expense of Blue Dog RV and not reimbursed by the

manufacturer since a repair was authorized by the manufacturer and

performed already, we will ask that she sign a release and confidentiality

agreement prior to us performing the work. We also recognize that what she is

asking for is a new motorhome and not a floor replacement. We cannot do this

but can offer for her to have the vinyl replacement done at another facility of

her choice again at our expense as an alternative to us competing the work if

she prefers this option. We value her as a customer and will continue to do our

best to accommodate her needs so that she is happy with her motorhome. After speaking with [redacted], she has indicated that she will be postponing resolving this issue for a few months due to personal reasons. We will hold onto the linoleum and await her instructions.

Review: My Husband [redacted] and I bought a 2012 Komfort camping trailer last year from Blue Dog RV in Post Falls Idaho. After picking our camper up at delivery it had not been thoroughly detailed and cleaned as promised. After having it sit in our driveway a couple of weeks as we prepped for our move to our land to live in it while we built our house my husband filled the water tank and it flooded the kitchen and living area without us knowing for a few hours. Also finding a cut in the flooring that had not been there when we picked the camper out on the lot. We contacted Blue Dog who told us to bring it back in which caused us a great deal of time management issues after having it packed with all our belongings. We took it to them only to find out that the worker forgot to tighten a clamp on a hose at the water pump and they did a mock patch job of the floor. Since that time, we have had mutliple issues that we have emailed and/or called Blue Dog about and have yet to have any issues addressed/resolved successfully. As well as being told we need to bring it there for any work needed, which is an issue as it is our permanent home on the land. Further areas of concerns have been a leak in the food storage cabinet last year in the kitchen area, the radio touch screen stopped working, the water pump makes loud noises when it runs and its piping vibrates through the entire camper, the couch cushions gained mildew on them and are ruined, which Blue Dog said they would replace yet when my husband got to their company to pick it up only to find it was the wrong couch and not email responses are coming back to us or phone calls returned about that, and a friend of mine, ** whom I work with bought 2 seperate campers from them and the salesman at the time of our purchase said if we refer anyone and they buy campers we would get $100 for every camper sold to them. All of these issues have been neglected by Blue Dog and we are very upset and never plan on buying from this company again!Desired Settlement: Problems fixed at our homesite without us incurring anymore expense!

Business

Response:

Customer states “all of these issues have been neglected.”

In reality, none of the [redacted]’s issues have been neglected and it takes time for an RV manufacturer to approve warranty repairs, sometimes it can take weeks for a manufacturers approval. Once a warranty replacement item is approved by a manufacturer it can then take several more weeks for the replacement part to be sourced or built for replacement by the manufacturer. For example, the customers couch suffered self- admitted water damage when they left a window open from rain water. Blue Dog was able to get the couch replaced at no cost to the customer even after their warranty had expired. However the couch in their unit was made by a sub- contractor, not the actual RV manufacturer. The couch company that built the couch shut down their operation for two weeks for a scheduled company holiday and for internal re-tooling. Then there’s also shipping time to get the part to Blue Dog and then actual time it takes for repairs to be performed at the Blue Dog facility. In this specific instance, Blue Dog RV is accommodating the [redacted]’s with free on- site service at the customers remote location in an attempt to offer the best customer service available and has incurred great costs to try and satisfy the [redacted]’s, again after their warranty has expired. The [redacted]’s mentioned that they weren’t compensated for their sales referral. Blue Dog had insufficient information about the possible referral to begin researching the validity of the referral until last week when it was finally verified that the referred purchase occurred. The [redacted]’s have been compensated in full for their referral.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9611303, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] & [redacted]

The Revdex.com [redacted]

Mr. [redacted]:

I am writing you in response to Blue Dog RV's response you sent.Whom ever wrote this response has not done their homework too well! My husband and I contacted them well before the “warranty expired” on all these issues. The radio, pump, and leak all happened last year just months after delivery and the “self-admitted water damage when they left a window open from rain water” is a bold face lie!!! A window was NEVER left opened. The water damage was found to the couch when we opened the camper up from winter storage. Absolutely NO windows or vents were left open. In reference to the responses we have gotten from Blue Dog RV since putting in a complaint, several different people have called my husband asking him questions about all the problems. None of them had accurate documented information from the other. We did finally receive a $200 check on 7/10/13 for the referrals from my friend **'s 2 camper purchases. We have been told that the couch and radio have been ordered and that they will address the pump issue the same time they come to install the replacements if they can work out a day one of us can be there. That was the last communication last week. After reading their response today my husband just called Blue Dog RV and spoke with a [redacted] (General Manager) about the lie in their response. He said he would speak with a [redacted] (Customer Service Rep) on where he got his information for the response and would call [redacted] back later today.

The following is our further response to Blue Dog RV;

Customer states “all of these issues have been neglected.”

In reality, none of the [redacted]’s issues have been neglected and it takes time for an RV manufacturer to approve warranty repairs, sometimes it can take weeks for a manufacturers approval. Once a warranty replacement item is approved by a manufacturer it can then take several more weeks for the replacement part to be sourced or built for replacement by the manufacturer.

Understandable about replacement parts, etc due to change of models. A fix for why it became an issue is to communicate better and let your customers know the status as information comes thru, instead of waiting till customer is wondering what’s going on weeks and months after the issues are brought and calls you to find out.

Regards,

Business

Response:

Hi Joel,

Here’s the update on the [redacted]’s you requested:

All of their desired work has been completed as they demanded (even though it was out of the warranty period and at our expense) and at their location via our remote repair truck (again at our expense and out of the customers warranty period). We are still waiting for the custom made replacement couch to be completed by the RV manufacturer’s sub- contractor. This is a $1,200 expense, again, the Bluedog is taking care of for the customer out of warranty. We are of course going to have to wait until the sub- contractor has completed their work before we can get it over to the [redacted]’s.

Thanks,

Bluedog RV

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9611303, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes Blue Dog finally came out to our home and tended to the work needed on the pump to lessen the vibrations twice after the tech asked on the first day if there was any way we could bring it into the shop and we said no, he also redid silicone over an outside speaker to hopefully stop the leak, and replaced the stereo. We are still waiting on the couch and they ([redacted]) has stayed in contact with us letting us know the where abouts and location of it. Our main concern, is that Mr. [redacted]'s company, Blue Dog RV, fails to take any steps to admit they were informed of all the issues prior to the warranty running out on the leak, stereo, pump, and the $200 referral last year because of their company's lack of good communication and documenting their customer service issues thoroughly. Actions need to be taken here to ensure that Blue Dog RV follows up with their customer's needs well after the money changes hands when someone purchases a camper from their business and stop trying to blame the customer for not timely bringing the concerns to their attention!

Respectfully,

My wife and have been subjected to the oldest sales gimmick known, from Blue Dog RV. The Coeur d'alene and Post Falls location have employed the bait and switch with us twice in two weeks. The circumstances were identical. We are in the Market for a preowned Toy Hauler. Seeing a unit listed that fits our needs on Craig's list, we contacted the store. We were assured that upon making the trip to Coeur d'Alene (236 miles round trip) and then 1 week later to the Post Falls store (216 miles round trip) that the trailers we were looking at would be a available. About a 20 minutes out from Coeur d'Alene we called to say, 'almost there' and were informed, 'oh we just sold that one but we have a new .....'. Thanks but no thanks we're not interested. So exactly one week later, Aug 14, 2015, I call on another (silly me) pre owned toy hauler that really seems to fit our bill and priced right. I say to the salesman over the phone, listen, "if I drive all the way to Post Falls tomorrow, how will I know it will still be there?". He tells me he has 'tabbed it' in their computer system and NO ONE will sell it before you get a chance to look at it. The next afternoon, my wife and I make the trek to Post Falls to see the trailer. About a half an hour out, my wife calls and says, "hey, half an hour out is the Attitude toy hauler still there, we can't reach A----n, our Salesman". He tells over the phone, "yep, just was out there and I saw it" Guess what, we arrive at the store and talk to B--l, and he says, "we got a problem, it's got a sold sign in it, but we have a......". Need I say more. 452 miles of driving to see units that vanish when you walk through the door, but some new over priced unit will just fit your needs perfectly. I will not recommend this store, I believe they employ the bait and switch technique regularly. Buyer beware!

After assuring us that our credit was adequate for the purchase, we were promised the sale would go through, even when we expressed our doubts, we were still told "its a done deal" many times. Two days later and after calling three times, we were told that we would need an $18,300 down payment and shown another motorhome that was way below the standards we had brought to the sales person. Very poor treatment of a local customer and disabled veteran. A manager called back five days layer and promised to look into the sale and call back in 30 minutes. Never heard from him.

I purchased a 1983 Prowler Trailer from Blue Dog RV in Post Falls, ID on 9/15/2012. VIN #1EC1E1922D2338276, your stock #126060A. Although I purchased the trailer on Sep 15, 2012, I didn't pick it up until Sep 18, 2012 because [redacted] said Blue Dog had to perform a "safety check" to ensure that the trailer was road worthy. I purchased and had the "Electric Brake Control" installed by Blue Dog RV. When it was installed, the mechanic "pre-set" the sensitivity of the brakes and said that I would have to fine tune it. I hooked up to the trailer and went immediately to DMV to register it. After that, I towed it to my residence in Coeur d Alene, ID. This was 7.07 miles.

I first took it on a trip to "Round Lake" near Sandpoint on May 25, 2013. This was approximately 100 miles round trip. The next trip I took was to Farragut State Park on June 15, 2013. This was approximately 50 miles round trip.

On the way home I noticed that the trailer seemed to pull to the right when the brakes were applied above 45 MPH. I decided to pull the wheel drums off and inspect the brake pads. When I began to remove the left rear tire, the entire rear tire and axle moved forward. I looked under the trailer and discovered that the rear axle mount was broken off the frame allowing the axle to move freely back and forth!!!! It appears that this has been broken for a long while as the break is completely rusted. The only part that is "shinny" is where the frame and broken bracket make contact when the trailer is moved. This could have caused the entire rear axle to fail and come off the trailer while moving.

I returned your phone call on the morning of Tuesday, 25 June 2013. You stated that a safety inspection was performed on the trailer and if this damage was present when you inspected the trailer, your mechanic would have discovered it, therefore you said that the damage happened after you delivered it to me.

You stated that you would give me a $100 credit for parts and labor. I did agree to this, however, after my neighbor and I repaired this today, we found additional damage to the left, aft leaf spring forward mounting bolts. Additionally, the right aft wheel brake wires were broken and rusted. The hanger plates lower mounting holes were elongated and mushroomed. Additionally, the mounting bolts had grooved shoulders and pulled threads.

It took us approximately 6 hours to complete the repairs with approximately $50 worth of parts.

I took several additional pictures of the damaged parts as they were installed and removed. I am going to come to the service department tomorrow with the damaged parts and pictures for your inspection and review. I feel that $100 store credit is not sufficient to cover the damages to this trailer, not to mention the lack of road worthiness of this trailer when it was delivered to me.

Respectfully,

[redacted] (retired

Review: I bought a 2014 keystone outback travel trailer from blue dog rv sales and service in post falls Idaho . I was told many things about this camper that were far from honest or even correct . I was told it was top of the line cold weather camper it had a heated underbelly and the best insulation around , in all actuality it is not insulated underneath it is a coated cardboard underbelly with no insulation ! Also I was told I had a 1 year bumper to bumper warranty if any item was defective , I also bought extended 7 year warranty . Upon delivery of my trailer the front jack was bent ,a screen had fallen off , the door trim in the bathroom had buckled leaving a 3inch gap in the middle , it had a tear in the awning , screws for the outside BBQ were missing , and one sliding door had fallen off . I was told that thing happen during transport , and it was over a month before I had my awning fixed and the door trim fixed , when the tech did arrive I talked with him telling him that I had been in touch with the service department in October about 2 faulty broken sleeper sofas , he had no knowledge of this but said he would look at them . My call was a couple weeks prior to the service writer at blue dog telling her that the screen was not the problem , but a crooked window frame , and of the two faulty sofas . When he finished with the awning,and bathroom door trim he took pictures and "mental" notes of the sofas and the window and assured me he would write up a good report ,as they have been having problems with their service writer not completing task or relaying messages , such as the afore mentioned sofas ,and window . I took it upon myself to contact keystone to help resolve the issue . In turn I had to take pictures of all of my defects and write the reports myself . I was informed today that the window , water pump , were ordered and parts to fix the dilapidated sofas also had been ordered . I was not suppose to receive parts for these sofas , and a duct tape and baling wire fix ! The drawers are falling out , sofa arms are falling off due to improper installation to start with , one sofa is missing a board completely ! This service is horrible at best !there are other items I've fixed myself that should not have ever been there to start with just complete incompetence and poor manufacturing ! The warranty is almost useless as I've owned this since sept it's now February I started the complaint process with the sofas in October , all to no avail ! When you buy a "top of the line" " # 1 of any camper on the market " with " the best customer service " all self proclaimed and backed up in brochures and commercials ! For the bargain price of $ 48.000 you would think that at least one of the above quotes should be true ! Coleman has the exact same floor plan identical camper for $ 18.000 less which I was interested in , but the salesman told me how crappy they were and rushed me out and over to the outback and proceeded to knock on the wood and show and tell me how much better and longer the outback was and would last . When I tried to go back and compair the two he showed me other inferior campers ! All the way around dirty dealings he had convinced me to buy the outback when I wanted the cheaper Coleman , but I did do my homework and as far as I could tell outback was the best ! There is a one year bumper to bumper replacement plan from the factory . Why am I having such troubles getting inferior merchandise replaced ?? Stand behind your product or products you choose to include with your name such as the sofa sleepers with the tag on the sofa itself reading " note to customer save this tag for warranty purposes ,Keystone RV Company " they cared enough to put their name on it ,to me that should be covered under the bumper to bumper one year manufacturers warranty ! Ultimately I would like to see travel trailer sofas , water pump ,and window replaced and get a fair trade in value from blue dog RV , and the option to purchase another make /model travel trailer if I so choose , and would like the opportunity to view all lines of manufacturers they have so I can research each company to see who makes a durable product and is willing to stand behind their product fully,with testimonials reviews and reports ,as opposed to being called every day and pressured into buying the best ! That such salesman is told to push that month !Desired Settlement: I think they should repair this camper back to factory standards ! Then show me other campers of different make that they claimed they had none of ,as I was told they only had the two makes and one other bunkhouse model which I did see and did not care for . They need to give me a fair and reasonable trade in value if I so choose to trade to a different make than keystone , or they should trade this LEMON for a exact model of what I have now that is built to proper standards , and they need to stand behind their customer ! Instead of cheating him every way they can

Business

Response:

Dear Revdex.com,

I will start out by saying that we truly do care about our

customers and getting their RV’s repaired in a timely manner when they do have

mechanical problems. The warranty process can sometimes be trying for customers

as well as our staff trying very hard to please them. I will try to address

each of the customer’s concerns as they are pointed out. I have also included a

timeline of much of the communication that we have had with our customer so

that you can see our efforts and level of communication.

1.

The customer claims that we sold him a travel

trailer with a heated underbelly. I just checked the website for the

manufacturer and it states right on the website that their RV’s have a

“Polypropylene enclosed heated underbelly encloses tanks and valves”. This

should be precisely what they have. If it is not, we will be glad to address

this with the manufacturer. He may have been expecting a different looking

material than what the manufacturer designed? It sounds from his description to

be what was intended.

2.

Regarding the items addressed on original

warranty claim; there are often warrantable items that do occur before, during,

and after ownership of any RV. Our goal is to help to get them addressed with

the warranty in place. We did this. We also sent a technician to the customer

“at our expense” to address warranty concerns. We did this to offer better

customer service given his situation in not being able to move his RV.

3.

Regarding the product selection; We do our best

to interview our customers for their wants, needs, and any budget requirements

to assist in selecting a variety of products to show our customers. With

hundreds of RV’s to offer our customers, it is important that we do this to

save them time. Throughout the process, the customer can at any time redirect

us to anything that THEY want to see. We will always try to advise them to what

we think might be the best fit for them based on what we know about the

product. The final decision is ultimately up to our customer. We believe that

they will buy what they truly want and see value in. From [redacted] own

admission, he also did homework and must have found Outback to be a good

product or he wouldn’t have spent his money on it.

4.

We do list every single RV that we offer on our

website with pictures, descriptions, brochures, & information so that our

customers are able to view our entire inventory and research so that they feel

that they can make the best decision possible.

To address [redacted] desired settlement:

1.

To repair to factory standards= we will repair

his travel trailer as allowable by his manufacturer to the specification that

they authorize. They did not authorize a new couch. They did authorize a

repair. We are also authorized to repair the other two issues at this

time. All repairs will need to be made

at our Post Falls facility and coordinated by our Post Falls service manager. I

feel that it is important to protect my employees and the only way to do this

and provide [redacted] with service at this time is to have him work with select

employees. We will not be willing to send any employees to his place of

residence for repairs any more. He may be able to have another repair facility

come to his home for repairs if the manufacturer authorizes it.

2.

He would like to trade in his RV and receive a

“reasonable” trade value. We would consider taking his RV in on trade as we

would for anyone. My concern would be in his interpretation of “reasonable” as

our opinions may vary. He is welcome to speak with our sales director, [redacted], at this point to discuss this option as I would like to have [redacted]

only work with select employees. He has made many threats to various employees

up to and including his threat to drive his vehicle through our dealership and

kicking their [redacted]. It must be clear that we will not tolerate vulgarity,

threats or ill treatment towards anyone trying their best to meet his needs.

To schedule his warranty repairs, [redacted] can call [redacted] at the Post Falls service department.

To coordinate a meeting to discuss a trade in, [redacted] can

call the Post Falls sales department and schedule a meeting with [redacted].

We do wish [redacted] well and realize that dealing with

repairs can be frustrating. I look forward to hearing with him so that we can

get his issues resolved.

Contact made with [redacted]

·

Purchased 2014 Outback on September 9, 2013

·

September 17, 2013 [redacted] called & spoke with

·

September 18, 2013 [redacted] completed his walk

through & took delivery of his coach.

·

September 25, 2013, [redacted] noted “Called [redacted]

to verify his field appointment today. Told him tech [redacted] would be there

after 11 AM to diagnose & take pictures. He was perfectly fine with that”

·

September 30, 2013 a fifth repair order was

opened. RO# 14105C- repair of left pocket door *repaired

·

October 10, 2013, [redacted] noted “Called [redacted],

informed him not all the parts are in yet, [redacted] is checking on status. [redacted]

will go out on service call once all parts are here. Customer is happy.”

·

October 24, 2013, [redacted] noted “Talked to

[redacted]…has not heard back on repairs when someone was coming back to fix his

trailer…told him I would check into it & see that he got a call back.”

·

October 24, 2013 [redacted] noted “spoke w/[redacted] I

informed him we are still waiting on the awning, he wanted to know why the

field tech hadn't been back to repair the other items then, I told him we were

waiting for all the parts to come in so we can do all repairs at the same time,

he then started going on & on about how he paid so much money for all the

warranties, & was told he could have as many free service calls as he

wanted, I told him he did have an extended warranty which had a $200

deductible, he then started getting upset because he said he shouldn't have to

pay for anything, I told him that we were doing the repairs under the base

warranty, he stated he wanted us to come out several times as parts came in to

get items repaired, I told him again, we are waiting on all parts to come in,

he stated he is upset because the parts have been on order for over 2 months, I

told [redacted] he purchased his RV on 09/13, the initial service call was done

approx 2 wks after he purchased the RV, I told him I would call him after I

found out when the awning would be here, he then went on to say that he was

going to call upstairs & complain so that he could get his way, I did not

respond to that, I just told him I would call him back.

·

October 24, 2013. [redacted] noted “Called customer

back, told him the awning is due here in approx. 12 days & that at that

time [redacted] could be scheduled to come out & perform all the repairs. He said

he looked forward to it. Unsure if he is ok or not”

·

November 12, 2013 [redacted] noted “Called [redacted],

left a message. Field tech [redacted] is

on a service call right now, as soon as he returns he will be able to come out

to complete his repairs. This is a difficult customer; every time he called he

claims that ever since the initial service call he has talked to no one, which

is not true. Waiting on return phone call.”

·

November 22, 2013, [redacted] noted “Spoke with

[redacted]; he indicated both bed mattresses are broken @ the seams. He also stated

that both sofas are broken. He states it doesn’t matter if he is living in it,

it’s only been a month & it should be covered under warranty. (please note,

there are 2 adults & 4 full grown 150lb a piece teenagers, along with 2

dogs & a cat that live in the RV) I did tell the customer that I had to see

if extended warranty would cover the service call. I am not sending Ron out

there again for free. He has already been out there twice. Customer is ok,

stated he would talk to [redacted] at the manufacturer tomorrow & he would have

her call me.”

·

December 16, 2013 Jannah noted “called [redacted], he

asked if I had heard from Keystone, I told him I had not & asked if he had,

he said he had not either, he was supposedly calling Keystone to inquire about

unlimited warranty service calls & he was supposed to have them call me, he

didn't want it to go through his extended warranty because he didn't think he

should have to pay for anything not even the deductible, I told him we had

already gone out on a service call twice & did not charge him, every time

we go out for repairs he has more issues, due to the fact there are 2 adults

& 4 large teenagers all living in the RV along with 2 large dogs & a

cat, the RV is breaking down faster than normal”

·

December 16, 2013 [redacted] noted “I told customer

I would try to call Keystone & see what they wanted to do. He said he was

tired of “pissing around with me” & will take his RV to a different

dealership & hung up.”

·

January 15, 2014 [redacted] noted “[redacted]

called in today, upset, asking for [redacted]. He said he is very unhappy with the

service he has been getting from his service advisor. His concerns are his

water pump is not working & both couches are falling apart. Gave notes to

Monica.”

·

January 22, 2014, [redacted] noted “talked to

[redacted] today he was very uncooperative and didn’t think he should have to wait

for the warranty process. I explained what that process was and that everyone

has to go through the same process and that keystone had denied his couches

because it was customer damage but encouraged him to call them if he would

like, and he said he would ....he also shared with me that he believes his

water pump is bad and wanted us to come change it I told him I would be happy

to start a claim but it would cost him a service call to have us come out. He said if he had motor he would drive it

through our building.”

·

January 22, 2014 [redacted] noted “[redacted]

called to discuss other bunkhouse trailers because he is very upset about his

Outback & feels it is a lemon. I gave him a list of units to check out on

our website & go from there.”

·

January 27, 2014 [redacted] noted “spoke w/[redacted],

went over his issues, the screen will not fit the window due to a manufacturer

defect according to customer, the water pump is not working & the dinette

bed & sofa bed are broken & need replaced, he will take pictures &

email to me tomorrow, he stated he was going to have Hayden come out &

repair the water pump, but then he stated I needed to get with [redacted], I left a message for JC but then noticed he spoke w/[redacted]

regarding trading in the RV, I told him he wanted one shop to do one service

call so he wouldn't have to pay more than one deductible, he said I should get

with [redacted], I will notify [redacted], not sure what is expected at this time,

customer seemed ok”

·

January 27, 2014 [redacted] emailed [redacted] “Hi

[redacted], Per our conversation, here is my email address so you can email me the

pictures of the window, water pump, dinette bed & sofa bed problems so that

I can forward to warranty so they can try to get authorization. I will try to get this process done as soon

as possible & call you back with our next plan of action.

Thank you,

Service Advisor”

·

January 29, 2014 [redacted] noted “called [redacted],

informed him that I have received his email with pics which I have already

forwarded to warranty-[redacted] & [redacted], he indicated he was working on the

2nd email/set of pics, he stated he had been working w/Lisa from manufacturer,

but was getting nowhere so now he is working w/[redacted] from manufacturer, he

asked if I would find out how much a cab door for under the sink would be, I

told him I would check w/parts & get back to him, he is ok”

·

February 4, 2014 [redacted] Emailed [redacted] “Hi

[redacted], We received authorization to replace the window & water pump. Those parts are being ordered. We also received authorization to repair the

dinette bed & sofa bed. I have parts

checking on the cost of the cabinet door under the kitchen per your

request. I will call you as soon as I

find out the status of parts or Friday whichever comes sooner.”

·

February 4, 2014 [redacted] noted “[redacted] called

for [redacted], told him she was away from the counter & I could take a

message. He said he would just call back later.”

·

February 4, 2014 [redacted] noted “[redacted] called

& asked to speak to service manager. Transferred call to [redacted].”

·

February 4, 2014 [redacted] emailed [redacted] “You keep

calling it a dinette bed , it is identical to the rear sofa bed only it's in

the front , are we on the same page ? Or is it just called dinette because it

sets next to the dinette ? Last I heard I was getting new ones ! I will not be

satisfied with a half as fix job ! Keystone customer service is horrible as is

blue dog ! I've paid all the extra insurance on this hunk of junk ! I'll be

waiting for new couches !

[redacted]”

·

February 4, 2014 [redacted] emailed [redacted] “If this

issue is not resolved between you ( blue dog rv ) and keystone correctly with

new sofa sleepers for both front and back I will pursue legal action and file

reports with the Revdex.com ! As per lemon law if it is not fixed

suitable to factory condition after the first attempt it is eligible as a lemon

I also will pursue that to the fullest! I have kept records of all of my

contacts between blue dog and keystone, and the repair techs you have sent! As

far as to include the very rude guy you sent to help regular tech who was

smoking a cigar in my camper until he was asked to stay outside!

[redacted]”

·

February 4, 2014 [redacted] noted “talked with [redacted]

today and he was very unhappy with the fact that he couldn’t get new couches

and that he was going to come down and kick my a** if I didn’t buy him new

couches I told him that I could only do what keystone authorized us to do. He

said if we sent a tech to his house without new couches he would kick their butts

and throw them off his property so I informed him that I probably would not be

able to help him any more since he has threatened to get physical ...and he

said he was going to drive his truck and RV through the front door so I told

him to have a nice day and hung up the phone”

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I purchased this camper as I have previously stated I asked the salesman whom I believe was [redacted] ( unsure ) if there were any other models or brands available . He had shown me a Coleman of the exact same floor plan for $ 19000.00 , and told me if I liked it that he had a much better one ! He then took us to the outback model 312bh , we were very happy with it ! The floor plan was the same as the much cheaper Coleman except minor features . I then asked the salesman if he had any other makes , his reply was only one but you won't be happy with it ! He then showed me another keystone , unsure the model except it was a toy hauler . I asked the salesman again "this is keystone , do you have any other makes such as Salem , or who ever makes the artic fox , wolf pup , ect" his reply was as far as bunkhouse models go your lookin at it right here ! After a back and forth comparison of the Coleman ,and the outback we decided on the outback . I told salesman that we needed a day or two to think about it before we were ready to committ , he was very eager to run credit check and sign papers telling us it wouldn't last long ! He had shown me the differences ,and why the outback was the only way to go as opposed to the Coleman such as , real wood, the curved ceiling so water had no place to puddle and leak , the " heated underbelly" and a larger heater , also the better customer service as keystone was #1 as far as travel trailers go , and if we were going to be living in it full time we would want keystone backing us as opposed to Coleman ! Also that the Coleman would fall apart in a year or so , but this keystone would last us many years! So yes I went home and fix my homework on the outback all of what he said seemed to be what the brochure read . As I was looking online I did see other floor plans in the bunkhouse model , such as the premiere , also I looked up other brands and found several with close to the same floor plan , and some with many different floor plans ! I finally decided that as the salesman said that all they carried was what he showed me I would trust him as Blue Dog was a very reputable dealer with the largest selection according to tv commercials ! I was called twice by salesman In the 3 days it took me to make up my mind telling me to strike while the iron was hot , let's get this done , are you ready to commit to the best travel trailer around , and other such comments ! On the 5th day I called and told him ok let's get it going and went to sign papers the next day . I was turned over to [redacted] in finance and sales , while waiting I was looking at the brochures from the rack and found the prestige model from keystone . Upon being called into [redacted] office I asked why I wasn't showed this model he in response told me either they did not have it or it was too heavy as I was going to pull it with a half ton pickup , and the law would not let them sell me anything that exceeded my pulling capacity! I had top him that wasn't a problem I was thinking of buying a new pickup as well a larger one ! And that I had heard the same story from salesman and told him the same thing ! The salesman also said it didn't matter what I was going to pull it with anyway if I chose to have it delivered , because after that it didn't matter to them as long as I could get it moving I could tow it with a Volkswagen , but if I had problems the insurance would not cover a un rated vehicle ! [redacted] continued to rush me through as fast as possible , brushing off many of my questions . When it came time to sign papers he had told me to get the extra ride insurance if I was going to be living in it ! And to mark recreational use only , as the bank would not like the fact I was going to live in it , due to quicker depreciation ! Also he had stressed that keystone and blue dog had the best after sale service I would find anywhere ! He also stressed that if anything at all was to go wrong with it in the first year blue dog would fix it no questions asked ! Unless I was to travel then I was to have my xtra ride insurance , and I could get serviced any time day or night depending on the dire need of the problem . To include towing of my vehicle and camper ! So we are signed said and done except the walk through and delivery ! I was taken to service to meet [redacted], I confirmed with her that the screen be repaired as salesman said it was missing a clip , and also the panel on the inside be repaired that was falling off due to someone shoving shore cord in too hard , awnsers it will be in tip top shape for your walk through !

As a woman I was a little bit leery buying an RV by myself however I was made to feel right at home at

Bluedog Rv. It wasn't intimidating at all and was actually enjoyable. I got a great price on a 2013 R-Pod travel trailer that my Jeep can easily tow. If I store my rv outside this winter Bluedog can prep it for winter storage as well. I did see some bigger rv's I like, I'll be back when its time to upgrade!

I just drove 6 hours, each way,last month to buy our new trailer. [redacted] was very helpful, I was very nervous after reading the reviews here. They had the model I wanted and the price was very competitive. I would recommend them to anyone based on my experience. They met my time frame for the dealer prep so the wife and I could got camping memorial day weekend. Used the trailer without any problems.