Blue Dog RV, Inc.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Have dealership contact me to set up a date to bring over and wait while repairs being made. They agree to the couch being replaced also.

To whom it may concern,
As the customer is having the unit worked on directly by the manufacturer Blue Dog RV will await repairs and deliver to the customer. All warranty dealings with the manufacturer are based on warranty approval and repair at the discretion of the manufacturer.

The check was sent to customer, if for some reason he does not receive it by the end of day 9.13.16 he can contact me direct and I will personally deliver... Office 208.773.7878 extension [redacted]
 
Best Regards,
 
Marc H[redacted]
Operations Manager
Blue Dog RV

March
15, 2018RE: Dispute # [redacted]Regarding Mrs. [redacted], Blue Dog RV has done more than its due
diligence to satisfy this customer while still resulting in her complete
dissatisfaction. Mrs. [redacted], who is not the legal owner of this unit, has a
history of threatening legal action to get...

what she feels she is due. While
Blue Dog has not received any complaint from the true owner, Mrs. [redacted], each
contact with Mrs. [redacted] yields a completely new list of complaints. Despite Blue
Dogs best efforts to remedy Mrs. [redacted]’s ever-changing list our attempts have
been futile. The majority of Mrs. [redacted]s’ complaints had been warranty based and therefore
at no cost to herself. In the warranty process dealers must submit photos and
explanation to the manufacturer to ensure issues are covered, this process can
sometimes take several days to a couple of weeks. On multiple occasions Blue
Dog attempted to explain that the warranty process can be a lengthy one only to
be met with hostility. Each contact with Mrs. [redacted] to update her on the
progress of her list resulted in her becoming upset that other, non-listed,
items were not completed. To completely fulfill this list Blue Dog requested
her list in writing. On October 3rd, 2017 Blue Dog received the list
via email. In Mrs. [redacted]’s email she stated how she added more, “the only items
that were added… were the shower door which just broke, the dining table…, and
the scratched doors…” This written list yielded 21 items, most of which had
previously been remedied, was fully completed by October 6th and
Mrs. [redacted] was scheduled to pick up her unit on October 7th.                On October 7th upon inspection Mr. [redacted] became upset and refused to accept the unit stating
there were new issues and demanded Blue Dog pay for hotel accommodations. The
Service Director spoke with Mrs. [redacted], agreed to pay hotel accommodations until
October 12th when he could personally inspect the unit and went over
her concerns. On October 12th the Service Director inspected the
unit to find Mrs. [redacted]s’ concerns were not evident but that there were signs of
customer neglect. After ensuring the list was complete the Service Director called Mrs.
[redacted]. He covered each of her concerns and stated that each claim was not
evident, she became combative calling him a liar. On October 13th Mrs.
[redacted] filed a claim to her insurance company to which an adjuster was sent out
to inspect the unit. The inspector went out on October 24th and this
inspection yielded no supporting evidence and her claim was denied. The unit
was picked up on October 31st. Mrs. [redacted]’s warranty expired
October 30th, 2017. Since the warranty expiration, Blue Dog has continued to attempt to appease
Mrs. [redacted] without success. On December 29th Mrs. [redacted] called for the
Service Director stating repairs did not get done. Then again on January 26th stating extra repairs were promised. Each time being met with resolution, to
the point a mobile tech was even sent out to accommodate not bring the unit to
a Blue Dog location. Due to the combativeness in addition to having performed a multitude of
non-warranty work at no charge to satisfy Mrs. [redacted], the Service Director
decided to reserve our right to refuse future service.  We apologize that we were not
able to satisfy Mrs. [redacted] or come to an amicable agreement and since she is not
the legal owner Blue Dog will not capitulate to Mrs. [redacted]’s demands.Respectfully,Pat N[redacted]Service
& Parts Director208-773-7878
ext [email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory with the understanding that this case will remain open and active until all repairs are completed and signed off by us. At that time both parties can confirm through the Revdex.com that all has been satisfied and mutually agree to close this case,
 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have complied as Mark H[redacted] requested. He contacted me via phone message on 06/01/2016 @ 2:35 pm and requested that I call him after Monday 06/06/2016 and he will cancel my contract personally. I have left him three messages to call me back as he has been unavailable. I have not yet heard from him. Still waiting.Sincerely,[redacted]

To whom it may concern,
 
The Listed Customer, [redacted], has been informed that Blue Dog RV will address(And repair if necessary) Mr. [redacted]'s submitted list of issues.Blue Dog RV offered to remedy our mistake but as stated by [redacted] himself we have "Gone over and beyond to make...

things right."to remedy the only outstanding complaints the customer will be receiving $70 worth of gas reimbursement for inconvenience as well as his tailgate addressed by 4:00pm on 4/26/2016.
[redacted] has also stated that there is "No outstanding issues" with his trailer at this time and that he is anxious to get the process moving so he is able to use the unit. After 4/26/2016 his current complaints will be resolved and any future warranty issues will be handled with the manufacturer and dealer to insure the 1 year manufacturer warranty is upheld.

Customer has been contacted by Forest River, and have set a schedule between the two parties to have any remaining service issues (should there be any) diagnosed by Independent Service Center. Customer has agreed to this schedule.
 
Marc H[redacted]
Operations Manager
Blue Dog RV

[redacted] purchased a 'pre-owned' 2007 Four Winds motorhome on 7.8.2015 (vin [redacted]). This motorhome was 'used' and customer was aware of this at time of purchase (signed contracts on file). 
1. First contact after delivery was 7.7.15 regarding 'how to operate A/C while on...

generator'
2. On 8.11.15 [redacted] contacted service department to set up appointment for 'a few minor issues'
3. On 10.5.15 [redacted] contacted service department to schedule 'winterization' for motorhome
4. On 5.2.16 [redacted] cancelled a scheduled service appointment and told our staff that 'he would re-schedule at a later date'
At no time during any of these contacts was there any mention of issues with the [redacted]'s motorhome. On 9.1.16 (approximately 1 year and 2 months after the [redacted]'s took delivery of their motorhome) did we receive a call informing us that the [redacted]'s "had left their awning open and the wind ripped it over our roof and did damage." They informed us that their insurance company had steered them towards RNR RV in Liberty Lake, WA to have insurance repairs completed. [redacted] then stated that RNR had found 'dry-rot' in their roof and demanded that Blue Dog inspected their unit while in the shop at RNR RV. I then informed Mr [redacted] that it was not common practice for Blue Dog to inspect units sitting in our competitor's shop, but if he would like to bring motorhome to Blue Dog RV for inspection, I would allow this... Mr [redacted] did not like this answer, and threatened to 'get an attorney' should I not inspect motorhome at RNR's Service Center. I again let Mr [redacted] know that this would not be appropriate, but the offer to bring to Blue Dog RV for inspection was OK (as we would try to see what/if there was any actual issues with the RV). Again, this motorhome was in the [redacted]'s possession for over a year at the time of the call). 
To reiterate, the [redacted]'s purchased a pre-owned motorhome on 7.8.15, called 9.2.16 trying to get Blue Dog RV to pay $4,500 for roof damage that we had no chance to inspect. I do not feel that in this case what the [redacted]'s are demading is reasonable in any way...
Any additional questions, please fell free to contact me direct...
 
Best Regards,
Marc H[redacted]
Blue Dog RV

November 7, 2017RE: Dispute# [redacted],We at Blue Dog understand the [redacted] frustration and apologize for the experience they havehad. On February 22, 2017, the warranties were signed by the Heitz's. Their first contact to Blue Dog RVconcerning the potential cancellation,...

according to their complaint, was on October 20, 2017.Unfortunately these warranties in question cannot be cancelled as it is after 30 days form theagreement sale date. This clause is stated and can be found on the agreement under the title"Cancellation Procedures". A copy of this information is provided at the time of signing, however, a copyof this documentation has been emailed as well as mailed to the [redacted] home address for review. Weapologize for the inconvenience.Respectfully,Pat N[redacted]Service & Parts Director208-773-7878 ext [redacted]

Mr. and Mrs. [redacted] purchased a "new" 2015 Sierra Select Fifth Wheel (vin# [redacted]) from Blue Dog RV-CDA location on Thursday, June 18th 2015. Part of the original negotiations included the [redacted]' demands that the trailer had to be prepped and "ready-to-roll" no later than Wednesday, June 24th (4 business days later). Blue Dog RV accommodated this demand and the unit was picked up on time.  The [redacted]' then first reported on 6.23.15 that the trailer "had some issues". Blue Dog RV service team then returned call and set service appointment with customer.  Since that period of time, all issues with the trailer (manufacturer defects) have been repaired or addressed under Forest River warranty, without exception. On August 15th, 2015 it was also reported that Mrs. [redacted] had called into our service center and stated "this trailer is a piece of crap" and demanded a full refund of their purchase. She was informed that Blue Dog RV was not the manufacturer of their RV, and that everything in our power had been done to address/remedy any issues with their RV. On 9.17.15 Blue Dog RV received a notice from the Revdex.com that the [redacted]' were again demanding a "full refund" of their purchase. On 9.22.15 Mrs. [redacted] was informed that Forest River had extended their warranty 3 months because of these issues, which then Mrs. [redacted] stated that she "wanted to be further compensated by Blue Dog RV for her time"... Since that time/date, Blue Dog RV has continued to stay in touch with customer to notify them of all repairs/parts shipments, etc., along with passing information to Forest River for warranty authorizations (which we have received and continue to do remaining work).Any additional information needed, please call me direct...

Hello, Please see below.  The paperwork was delivered to the DMV on the 24th.  Please contact the DMV.   [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted] and [redacted] purchased a 2014 Bullet Travel Trailer ([redacted]) from Blue Dog RV dated 4.11.14 (over 2 years ago). At the time of purchase, the [redacted] were instructed and handed the 'limited warranty' information supplied by the manufacturer of their new trailer (Keystone RV). Any and...

all 'warranty issues' that needed to be addressed during the time period covered under the Keystone Warranty were authorized by Keystone and repaired by Blue Dog RV. Should there be any additional issues the [redacted] feel should be addressed by the manufacturer (as the [redacted] Manufacturer's Warranty has expired), the customer will have to take up those issues directly with the manufacturer (Keystone RV). Should the [redacted] get authorization from Keystone RV to repair the items in question, Blue Dog RV will expedite any necessary repairs. 
Any additional questions, please feel free to contact me direct...
Marc H[redacted]
Blue Dog RV

We are working with Mr. [redacted] and have scheduled his appt. for the second of June. We are addressing awning over the entry door and a bedroom window not closing all the way.We are doing everything in our power to get this resolved in a timely manner. Part has been a challenge to get, it is no...

longer available at the factory .The good news is  we have found two on e-bay, we ordered it,  it has arrived and looks correct. Thank you, Any questions please email or call [redacted] [redacted]Service and Parts DirectorBlue Dog RV

We have spoken to customer on several occasions, the last contact being 10.7.15 @ 8:40AM. Customer has always been kept informed of any parts on order, service appointments, etc. and has never been threatened to "ruin their credit" by any Blue Dog RV employee... Customer has threatened Blue Dog RV...

several times with "getting a lawyer" regarding even the smallest of issues, which has been documented. Customer has also stated to several different employees on many occasions, that they "want their money back or we will be getting an attorney". We have tried to accommodate  customer, but get the same statements repeated each time we try to assist. For any additional questions, please feel free to call myself direct.Marc H[redacted]Operations ManagerBlue Dog RV, Inc.

Blue Dog RV has not at any time refused to do warranty work on the [redacted]'s trailer, and will not going forward. Any warranty work that is authorized  and paid by the manufacturer of their unit (Forest River) can & will be done by Blue Dog RV. The customers request for a "full refund" will not be accepted by Blue Dog RV, as Blue Dog has done everything possible to satisfy this customer (and continues to try and satisfy customer). The [redacted]'s unit is "new" and covered under manufacturers warranties, which still exist. Any additional service/warranty work can be done by Blue Dog RV or any other authorized Forest River dealer of their choice.Best Regards,[redacted]Operations ManagerBlue Dog RV

March
12, 2018Revdex.com
Northwest1000 Station
Drive, Ste.222DuPont, WA
98327RE: Dispute # [redacted]Mr. [redacted],                In response to Mr. [redacted]s’
dispute we apologize that he feels he has been lied to however at no...

point did
Blue Dog misconstrue or withhold any information. Mr. [redacted]’s complaint here to
the Revdex.com is very vague, we typically would ask for more specifics in order to
research sufficiently however upon pulling open the account found that Mr. [redacted]
filed a review on Google. This review provided more detail as to why he is
truly upset. According to the review, which we can supply if necessary, Mr.
[redacted] is most concerned that we sold his unit for more than he felt it was worth
to which he felt is ethically wrong.                 We apologize that Mr. [redacted] feels
this way and want him to understand that we are in no way performing any
unethical practices. We deal with NADA pricing which is used the same as if
using Kelly Blue Book for a car sale. Blue Dog also takes into consideration
repairs that must be made and how they affect the value of the unit as well.
With that said if Mr. [redacted] would like to provide further information on how we
can remedy his being upset we are willing to work with him.Respectfully,Pat N[redacted]Service
& Parts Director208-773-7878
ext [email protected]

To whom it may concern,
Blue Dog RV is following proper procedure in order to get the customer [redacted] the correct door from the manufacturer. The door is on order and will be fulfilled by the manufacturer as promised.
In addition to the fulfillment of the order Blue Dog RV has already...

arranged a free pick up of the customers unit for the inconvenience they experienced during their walk through.

The [redacted] purchased their 2015 Keystone Bullet Premier (vin # [redacted]) on 11.28.15; this unit was 'new' and covered by the Keystone Manufacturer Warranty. All service work, since their purchase, that has been requested by the [redacted] under 'factory warranty' has been...

submitted/authorized/completed under their warranty... The [redacted] have now requested that 'stress cracks' be repaired under 'factory warranty', which has been DENIED by Keystone RV (we have requested the authorization several times from Keystone, and have been denied each time). As we have continued to try and assist the [redacted], Blue Dog RV requested that hey get estimates for the repairs by their local RV shops; these estimates have ranged from over $7,000 to now recently closer to $2,000)... These estimates seemed out-of-line with what the actual work entailed, which led Blue Dog RV to ask the [redacted] to bring the unit back to ANY Blue Dog RV facility to have the work inspected and possibly repaired... Blue Dog RV does not feel that this is 'out of the ordinary' and will stand by the offer to do any necessary repairs (should there be actual fault)... Additionally, this is what the customer is asking to be done (they are just 'inconvenienced' by having to bring it to a Blue Dog RV facility, which is where they purchased it)... Should the [redacted] agree to bring their unit to our facility, they may contact me directly to set up any necessary appointments...
Please feel free to contact me with any additional questions,
Marc H[redacted]
Operations Manager- Blue Dog RV