Blue Dog RV, Inc.

To whom it may concern,We apologized for the way the issue was handled,  we are using this experience to train our staff and will continue to strive for excellence . Thank you, very sorry for the inconvenience, [redacted]Blue Dog RV#1 RV dealer in the NW.

Complaint: [redacted]I am rejecting this response because: I was never shown by the Tech or  Manager or Service writer that the toilet was not leaking was only told so by service writer not given that option. My attempts to get this resolved have fallen on deaf ears. They do not answer e-mail or return phone calls. They did offer gas card amount unknown.
I would accept the gas card for $140.40 = 260 miles X .54 a mile that is rate. Also if can bring it over get it fixed at time of getting there.
Also want to know positively what is happening with the couch. Last visit was told was going to be replaced. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, subject to the receipt of cancellation refund check. Sincerely, [redacted]

To whom it may concern,The listed customer did have a damaged product for which Blue Dog RV has apologized on behalf of the manufacturer.After this incident Blue Dog RV reordered the front cap for the customer and received them on  12/14/2015. The customer will have her issue addressed and...

repaired at the Blue Dog RV service center in Pasco,WA on 2/8/2015 upon customers request.Thank you,Blue Dog RV

Our Pasco locations has been trying for weeks with customer to locate leak, we cannot duplicate the customers complaint, we will continue to research with customer to try and resolve.Any questions call me [redacted] Have a great weekend.[redacted]Blue dog RV    [redacted]...

[redacted]Daytime Phone: [redacted]E-mail: [redacted]

To whom it may concern,
The customer has now been sent his reimbursement check that he had requested. Our accounting department was awaiting receipts that we did not receive from the customer. The service work preformed that the customer asked about and was questioning will be checked and he has an...

appointment on 9/13/2016 where he will be greeted by both the service manager and the assistant service manager.
Per a phone conversation with our Customer Experience Director the customer was satisfied with this resolution.

Complaint: [redacted]
I am rejecting this response because:While I appreciate the response from Blue Dog RV, let it be known that the damage done to the RV was 100% Blue Dog RVs fault.   Their staff, George, closed up the slides on our trailer as we were shuffled off fto sign paperwork and purchase additional supplies needed.  HE left the drawer open after HE stated he was going to put manuals in the drawer..then said oh I will just put them in the caninet overhead. WE had absolutely no part of closing up the trailer properly!  After 6 hours at the dealer we finally left..drove less than 4 miles down city streets not even rxceeding 30mph to our campsite and upon opening the slide outs, as YOU  have  to do, the slideout grabbed the drawer LEFT OPEN BY BLUE DOG EMPLOYEE GEORGE, and ripped the cabinet  Either the drawer was defective and not closing properly or left open by Blue Dog emploee I do not know but that is NOT  the respobsibility of the customer. We have received zero communication from anyone at Blue Dog RV advising us of the outcome or plans To help resolve this issue.  We feel we were told one thing to make us "go away" then the ignoring started.  Communication is key to any business/customer relationship and I have all my emails and dates saved to reflect the absolute disregard for us from Blue Dog RV.  They do not seem to care about the outcome or customer satisfaction.  Their flippant and unprofessional emails we did receive offered no explanation or plan, and we have these documented also. Our second issue regarding DMV registration is still unresolved after a fourth trip to dmv. They have received nothing from Blue Dog and telling us we need a tracking number from them as they cannot locate anything.  it would seem it should be simple enough to contact us and give us the information we need but instead we received emails stating "i dont know my hands are tied".Not very helpful and not demonstrating good customer support. We just want our needs addressed and for Blue Dog to demonstrate some sort of help for us.this is where we stand as of today.
Sincerely,
[redacted]

Revdex.com:I am only clicking accept to this because it is obvious that this will be a simple he said she said case.  Blue Dog never did contact me multiple times.  Only contact with them was the day after I wrote my complaint when "I" went down and "got" my money back on Sept. 22.  Never heard from them until yesterday 10/3.  They did a horrible job at providing customer care and even the Sales Manager, Jay Harbrige said he couldn't apologize enough for how badly they dropped the ball.  But, that didn't go no where in helping us.  Just lip service as usual.  In the old days, making things right toward a customer was good business.  Now they have so much business, they don't need to care.  It will come back on them eventually.Sincerely, [redacted]

Run Run Run Blue Dog Rv Service has had our new $129k trailer going on 6 months! . Wish I would have bought from Camping World just up the street from them. But sadly believed them when they said local and they serviced Yata Yata. Bought a 120k RV NEW from Blue Dog that has now been in BLUE DOG shop over 6 months for repairs that should have been made before they let it leave the lot. Repairs over and over again. No return phone calls. When I went on was basically threatened and they would answer my husband instead of me when I asked questions. They sure did return calls and haunt me when I was looking and quick to take my money . Now no return emails or return of phone calls. And Blue Dog ran into the rv and damaged the exterior of my RV while in their lot. See photos on Yelp.

[redacted],
I would like to share with you our experience when looking and ultimately purchasing our 1998 Monaco Dynasty!
I have been looking online for months and no follow up by other dealerships, so one late afternoon my Husband and I decided to look on your lot to see what you had in the way of Motorhomes. Why late afternoon, we didn't want to be "hassled" by a salesman! While walking around we saw a salesman, we almost hid, we didn't and we are sure glad we didn't. Here it was at closing and [redacted] took the time to find out what we were looking for and then proceeded to show us 3 Coaches without rushing us or pressuring us. I apologized for keeping him from leaving work but he assured us that it was his pleasure showing us the Coaches and answering questions, many, many questions.
I returned within the next few days and after additional questions on the Motor Coach my Husband and I chose we put the paperwork in and came to agreement on the awesome deal that was presented to us and purchased the 1998 Monaco Dynasty.
I have to say this was a phenomenal experience for us and we will be proud to share it with others. It went so smooth and you and Finance were great but [redacted] sealed the deal for us!
If it hadn't been for [redacted]s professionalism, caring, and going the extra mile I don't believe we would be the proud owners of the Coach nor respected Blue Dog RV as we do.
Many Thanks [redacted]l
Sent from [redacted]

Review: We purchased a brand new Forest River 5th wheel from the Coeur D'Alene location in June 2015. We had issues from the moment the RV was delivered. Items were not fixed prior to delivery, ie. cabinet door removed and outside roof coming off. We couldn't cancel our trip we were leaving for immediately and when we notified the problems in a matters of hours of delivery, we received no feed back.

After a few weeks of ownership the RV started breaking. Cabinet doors started falling off, without being used. One of the bedroom door handles broke off in my 6 year olds hand. One of the slide outs cut the inside flooring. LED lights broke. Window seals were coming undone. Worst of all the outside awning completely broke away from the wall. The screws pulled away without being touched, while opening the awning for shade. I notified the company immediately when the awning broke. They never got back to me on how to restrain it for our travels back home. When we got back from our trip we took it immediately to the dealership for repairs, with a list of almost 20 different items that had broke. Even, while doing the walk through to [redacted] broken items, more things kept breaking. By this time we had had enough with the RV. I notified our salesman that we wanted them to buy it back, he didn't care and ignored me, he just kept insisting on getting everything fixed. I then spoke to the sales manager [redacted]. He just kept laughing about all of the issues, while insisting he wasn't taking it lightly. The manager told me he would forward everything to the Service Director and I never received a call. Two weeks ago I called again and left a message with the customer relationship representative. My message was never returned. Our RV has been at the service dept for almost 2 months now.Desired Settlement: We want a full refund and to return the RV.

Literally every single time we go into the camper something breaks. We do not appreciate getting the run around and no solution being offered. Although the same items as of yet do not keep breaking, so many things have broke all within 2 months that this RV is a lemon.

Business

Response:

To whom it may concern,

Thank you for bringing your

issues to our attention.

We apologize that you feel

that you where not contacted in a timely manner by our service department. We

have brought this to the attention of the appropriate managers to resolve this

issue and further improve out customer communications.

In regards to the repairs you

need on you Forest River Sierra Select we have now contacted the manufacturer

and yourself to get all parts requested under warranty through the

manufacturer.

We are also addressed your

concern with the awning and had it repaired while waiting for the warranty

parts to come in.

You now have had extensive

contact With [redacted], [redacted] and Forest River to make sure all

of your parts and issues are completely taken care of.We currently have an ETA

on the desired parts of 15 days from 9/30/2015.

We do encourage you to pick up

your unit while we are waiting for the small parts (2 cabinet doors and bedroom

door) to ensure no further hardship while waiting for parts to be shipped from

the manufacturer.

Thank you for giving us a

chance to address your repairs and get you on the road to being a Happy Camper!

Blue Dog RV

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While Blue Dog has been in contact with us, they continually fail to realize this RV is more trouble than its worth. We bought this specific RV because we were told it is the best, clearly it has turned out to be the worst. We have told them repeatedly that we no longer wish to have this unit and they truly just ignore that fact. [redacted] made it seem like it was possible to no longer have to deal with this unit, however that was not the case. All he did was extend the manufacturer warranty. Which in turns still leaves us with a unit that is completely defective. So we get to continue making payments for the winter and then when spring time comes and we are able to use it again when more stuff breaks then all we do is continue to deal with warranty issues. We prefer to no longer have the unit, therefore it is in their best interest as a company to buy it back from us and sell it to somebody else if they are so adamant that all the problems are most likely taken care of "almost everything is probably broken now, has been repaired, and it should be fine now". We don't wish to continue to sit back and see if it holds up as they say.

Regards,

[redacted] & [redacted]

Business

Response:

Mr. and Mrs. [redacted] purchased a "new" 2015 Sierra Select Fifth Wheel (vin# [redacted]) from Blue Dog RV-CDA location on Thursday, June 18th 2015. Part of the original negotiations included the [redacted]' demands that the trailer had to be prepped and "ready-to-roll" no later than Wednesday, June 24th (4 business days later). Blue Dog RV accommodated this demand and the unit was picked up on time. The [redacted]' then first reported on 6.23.15 that the trailer "had some issues". Blue Dog RV service team then returned call and set service appointment with customer. Since that period of time, all issues with the trailer (manufacturer defects) have been repaired or addressed under Forest River warranty, without exception. On August 15th, 2015 it was also reported that Mrs. [redacted] had called into our service center and stated "this trailer is a piece of crap" and demanded a full refund of their purchase. She was informed that Blue Dog RV was not the manufacturer of their RV, and that everything in our power had been done to address/remedy any issues with their RV. On 9.17.15 Blue Dog RV received a notice from the Revdex.com that the [redacted]' were again demanding a "full refund" of their purchase. On 9.22.15 Mrs. [redacted] was informed that Forest River had extended their warranty 3 months because of these issues, which then Mrs. [redacted] stated that she "wanted to be further compensated by Blue Dog RV for her time"... Since that time/date, Blue Dog RV has continued to stay in touch with customer to notify them of all repairs/parts shipments, etc., along with passing information to Forest River for warranty authorizations (which we have received and continue to do remaining work).

Review: I bought a 2013 Coleman travel trailer was told it would be clean and ready to go it wasn't.I used trailer 1 time and stapeles started coming threw floor batteries will not hold a charge did not have the bbq in it that was part of package the curtain fell out of the wall so I took it in to blue dog for warranty work this was three weaks ago today the have still done nothing with my trailer I have called many times with very few calls back and every call it is a run around they are the only shop that handles warranty work for Coleman what can I do about this .I was sold brand new garbage. I have put off several trips with family waiting for theses folks to do nothing I have been told twice the guy was going to fix the floor yet nothing done and they have not bothered to start on the other problems I am at a lossDesired Settlement: trailer done to factory standards everything working as new and back to me asap not a month from now

Business

Response:

This customer has picked up and is very happy with the repairs preformed. Sometimes it takes a while for the factory to authorize the repair work and until then we cannot start on a customers trailer. We do however fight very hard to get our Blue Dog customers taken care of.

We recently purchased a new 2013 Coleman camping trailer from Blue Dog RV over the phone, after researching pricing and options locally. Blue Dog RV worked with us through the sales, finance, delivery walk through, as well as on a few after sales concerns. We travelled from Arizona to Post Falls, ID, picked up the trailer, and drove it 1,500 miles home to Arizona. The customer care and service of every Blue Dog RV personnel was exceptional. In every case, we were helped through the process, and our concerns addressed professionally and to our satisfaction.

As first time campers, we got all the assistance and information we needed. We would absolutely recommend Blue Dog RV to others as a great place to get the best price and quality.

Review: Bought a new $30,000 rv with multiple problems. Want our money back. Door broken, major water leaks. Dvd broken, coatings not applied, refrigerator did not work, water heater did not work, rusted stabilizers, door does not lock from the inside, slides do not operate properly. Tell us we cannot return it. Threaten to ruin our credit.Desired Settlement: Exchange for new rv of our choosing. One without major water leaks and damage where everything works and the door locks.

Business

Response:

We have spoken to customer on several occasions, the last contact being 10.7.15 @ 8:40AM. Customer has always been kept informed of any parts on order, service appointments, etc. and has never been threatened to "ruin their credit" by any Blue Dog RV employee... Customer has threatened Blue Dog RV several times with "getting a lawyer" regarding even the smallest of issues, which has been documented. Customer has also stated to several different employees on many occasions, that they "want their money back or we will be getting an attorney". We have tried to accommodate customer, but get the same statements repeated each time we try to assist.

My review is for blue dog rv in Kennewick , wa. Their service has been poor, with not returning phone calls and doing repairs.

Review: On July 31, 2015 we purchased a 2016 Coleman travel trailer from Blue Dog RV in Kennewick, WA. We picked it up on August 10, 2015. The day we got it home we noticed several issues with it as follows.

1. One of the windows would not open and the window frame was gouged.

2. The frame of the sofa was coming apart. The screws were falling out.

3. The wall next to the sofa is rippled and appears to have had water damage.

4. The kitchen window has deep cuts in the frame and the mini blinds will not stay up.

5. The trim between the fridge and the bathroom is bubbled up.

6. The wall next to the bunk beds is bowed out.

7. The wall above the sofa has glue on it.

Upon finding all of these issues we contacted Blue Dog on August 11, 2015. They sent someone to pick up the trailer on August 12, 2015. They said they needed approx. 3 weeks to repair the issues. On September 16, 2015 we decided to go pick up the trailer so that we could use it at least one time this year even though they had not yet fixed all of the issues. When we picked it up they had only repaired the mini blind and the sofa where it was falling apart. When we took the trailer on our trip we found and experience several more issues as follows.

1. The radio was making a constant noise and would not work nor would it turn off. We had to pull the fuse in order to get it to stop making noise.

2. The bottom of the sofa was damaged.

3. The dinette table is not mounted straight so it rubs on the wall.

4. The mini blinds above the bunkbeds are missing the wands.

5. The wall board above the sofa has come away from the wall stud so the wall is very flimsy.

6. The bathroom door is not mounted correctly so you can see through the door jam.

7. One of the rear bumper plugs is missing.

8. There are scratches and glue on the outside of the trailer.

9. To top it all off we lost power to the trailer on the first night of our trip and were forced to pack up in the dark and go home. The battery checked out fine and the connections on the battery were good. The power gauge inside the trailer kept changing between 0-3 out of 4 bars. It is like there is a short somewhere in the electrical.

We called Blue Dog on September 19, 2015 to inform them of the additional issues we experienced. They picked the trailer up on September 25, 2015. We contacted [redacted] (owner) of Blue Dog RV on September 28, 2015 to make him aware of the issues we have had with our trailer. He referred us to his manages [redacted] and [redacted]. We explained to [redacted] and [redacted] that we wanted a refund for the tailer as we felt it is a lemon and we are concerned of the overall quality and future durability based on our experience so far. They told us that they could not refund us because the trailer was now considered used.

Purchasing this trailer was supposed to be exiting and it has turned into nothing but a nightmare.Desired Settlement: At this point we do not want the trailer and would like a full refund.

Business

Response:

To whom it may concern,

About two weeks ago, I was contacted by a salesman from Blue Dog (Coeur D'Alene) who knew that I have been looking for a small motor home and informed me that he was receiving a BT Cruiser in trade and questioned whether I would be interested. I told him I was and he said he would call me when it became available and also gave me the distinct impression that I would get first look at it when it came in. On Saturday April 19, 2014, he called me early (about 8:00 AM) and said the unit was in and the people were moving out of it and he would call me again as soon as they were out of it. I heard no more, so at about 1:00 PM, I called him and he told me he was "so sorry," but someone had already bought it! I was unhappy, and told him so, but he denied any responsibility for notifiying me falsely that it would be available for my wife and I to examine as soon as the people were out of it. I do not like these kinds of false promises, and I will not deal with that salesman in the future.

Blue Dog RV is a joke. Just returned from a local camping trip and am now cleaning up the aftermath of a leaky AC unit these guys just replaced in my BRAND NEW unit. Just now noticed the bent stabilizer jack, rear taillight lens that fell off, and a host of other small issues. I just shelled out 15k Cash for a unit that you would never know was new. This is after two trips back to their service center because they had never done the PDI, and their salesman damaged my unit. Now I have to worry about getting the AC drain fixed before we go to Chelan for hydrofest in just shy of a month.
How many times must a brand new trailer go back to their service center before it is ready to go?? I have finally decided to seek help from the manufacturer and/or seek the help of another dealer to get these issues fixed. Thanks Blue Dog RV for making this purchase a totally horrible experience!!!!!

Review: In August 2013 we purchased a travel trailer( 2014). When we went to pick it up, the trailer was not clean and there was damage to three of the windows. A week after we had it we noticed the linoleum had a big bubble in it. They came and got the trailer in Sept. 2013 to repair the bubble in the floor. It still had the bubble in it when it came back. When the windows were to get replaced the floor would also get fixed again. That was in April 2014. The trailer came back and the floor was not fixed, the bubble was still there. They stated they needed to order a new floor. Every month we called to see when that was to get [redacted]e since the year warranty was to be up. It went back and forth on the ordering of the floor [redacted]tern. They couldn't track the flooring to let us know before winter came upon us. In November 2014 the flooring was in and once again there was a bigger bubble with a hard mass, lumpy feeling on the floor. It was not repaired. Not only that, the bubble has moved and it feels like they just squirted glue to make the linoleum stick. We have had the trailer in three times for just the flooring. We have been very [redacted]ient and have hoped they could resolve this.Desired Settlement: We would like another dealer that deals with Outback trailers to come and get our trailer and repair it at Blue Dogs cost.

Consumer

Response:

[redacted],

Review: I purchased a 2013 evergreen Bay hill 320RS from Blue Dog RV in Hayden, ID in Oct and took delivery of it Nov 2 in Soap Lake RV Resort, Soap Lake WA. I had planned to live in it full time. I checked the tanks inside of the RV to see if they needed to be dumped. they were all 3/4 full. I have 2 grey water tanks and one black water tank. I have gotten one tank open after removing the foam in place that was put there by the mfr. I can't get the other two tanks open because the valves don't work. Its like they are frozen.I originally contacted my walk thru instructor by email on 8 Nov. He said that he passed it onto service. They never contacted me and I responded back to the email on 13 Nov. I called the hayden store on Thur Nov 14 and spoke with [redacted] in Service. She passed me to Service tech [redacted]. I told him the problem and that I don't have a way to tow my RV back to the shop. He said that they don't do house calls and if I wanted to have them respond I would have to pay $400 to have if fixed under warranty or I could call some one locally and have them fix the problem and bill Blue dog for the warranty. [redacted] asked if I wanted to talk with the service manager and transferred me to [redacted], General Service manager. [redacted]'s solution was for me to turn the valves slightly to the right and I would hear a pop and the valves would open. that didn't work either. I called him back to let him know that I still had problems. He passed me back to [redacted] @ Hayden and I left a message on Fri Nov 15.Nov 16, I called this morning to talk to the concierge dept. and was told by [redacted] who is the front desk person that was also her job. All she wants to do is pass me to service who won't take care of the problem.Service is the reason I am having this problem. they filled the tanks to check the valves and never performed this part of the final check process.Desired Settlement: They need to come to where my trailer is and fix the problem they created when they didn't operate the valves before delivering the RV to me. I can't use the shower/toilet because the valves can't be opened which has the potential to become a health hazard/issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail