Blue Dog RV, Inc.

Review: We purchased a brand new RV from Blue Dog RV in October of 2012 when we did our walk through of the RV the day we picked it up we noticed there was a tear in one of the leather chairs, the employee that did the walk through with us said he would note it and take a picture and that it would be replaced, they said they would call us as soon as the new chair was in. We have contacted them via email and phone numerous times throughout the last ten months regarding the chair because it has not been replaced everytime we talk to someone we are told that they will handle this right away it is now 10 months later and still no chair. The last phone conversation was with the service manager and he stated he did see on the paperwork where a chair was suppose to be replaced and that he would order this right away and get it taken care of this was in May, we have not heard from them since. We are tired of dealing with the run around. We have had nothing but problems with the customer service they act as though they will take care of it and it never gets handled.Desired Settlement: If it were up to us we would return the trailer period. This has been the worst customer service we have ever encountered. We want the chair replaced immediatly!!!

Business

Response:

Mr. [redacted] observed that his chair had a manufacturers defect in his walk through inspection of his RV. The chair was damaged and Blue Dog acknowledged and documented the manufacturer’s defect. Unfortunately and with a thousand apologies, this replacement order “fell through the cracks,” for an extended amount of time. We admit and accept responsibility for this error. When it was brought to our attention again recently Mr. [redacted] was immediately called by our Senior Customer Service Specialist, Service Department Manager and dealership General Manager within hours of recognizing our oversight. Fortunately, the replacement chair had been previously ordered and has shipped with an arrival date of Monday August 8th. The lapse in service was an oversight and Blue Dog is extremely sorry that it took as long as it did to provide Mr. [redacted] with a new chair. Blue Dog has increased its service staff to better accommodate its valued customers, implemented new policies, procedures and automation. Blue Dog also created a new Concierge and Customer Care Department to further assist its customers and expedite service and repairs. Blue Dog is a vastly improved customer service oriented company that has made great progress in the last six months and is committed to making Mr. [redacted] happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9647948, and find that this resolution is satisfactory to me.

Regards,

Best selection in rv's I have ever seen. You will find whatever you're looking for here. Nice people, not pushy and dang, did I mention they have tons and tons of rv's?

My sale was simple and in a few years I'll be back!

Review: Where to begin, we bought a new camp trailer in July 2013 and it was built wrong from the factory causing it to leak. When Blue Dog "fixed" that they did not clean up their mess causing a metal shaving burr to get shoved into the flooring causing a tear. They have "attempted" to fix the flooring 3 times and now have it for a 4th go at it. The first time they had it to fix the floor they had it for just over 2 months and a week here or a week there. It can no longer be made back to factory specs and will have to have additional trim work inside as they can not just replace the flooring since its under all the cabinets and walls. We have had many other issues including lack of communication, broken fridge, broken speaker, the wall trim on the slide out is coming loose and they did not summarize is although they claim they did. When I got it back from them after they summarized it I got pink antifreeze water out of all 3 of my faucets. There are other issues, and most of the them seem to get addressed. The lack of quality work and the complaints falling on deaf ears makes this place hard at best to deal with. The response I get is "well thats why they put a 1 year warranty on them, let us have 1 more chance." Well this is the 4th chance. On top of all this their GM said he would send me an e mail with some options in it and told me he would walk through the unit when I was to get it back after the 2nd attempt. I have never heard back from him, nor was he there when I went to get it after the 2nd and 3rd.Desired Settlement: After 3+ attempts to "fix the problem they created, they need to just replace it with a new one, or reimburse me what I have paid + the money we put down including the trade it allowance and I will go buy a trailer somewhere else.

Business

Response:

Response:

We at Blue Dog RV are always concerned about the happiness of our customer. In this instance the customer purchased a unit that had a few manufactures defects that have been addressed as they have been brought to the attention of our service department. Many of the “return trips” are for different items that the customers didn’t relay to the service writer to have addressed when the unit was dropped off originally. Also the calls from the customer to replace the unit with a new one started as early as 8/19 only 49 days after purchasing the unit.

As to an email the customer was looking to receive, we did not send anything because the customer stated to the GM that “he wasn’t spending any more money” to which he was advised that we could only take it in as a trade in. It would be the factories decision to replace a unit on an exchange basis which they would only consider after they had multiple opportunities to repair the one they purchased. We are still working diligently with the factory to address the customers concerns with their unit.

We would still be more than happy to work with this customer on trading in their current RV on a different unit if they so desire. As always we want our customers to be happy, out camping in an RV.

Consumer

Response:

[To [redacted]ist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What a load of garbage, the only reason it goes back is the flooring,

yes there have been other items and they have ALL been taken care of.

For that I am thankful, however on the latest attempt to do the flooring

which was after the complaint was filed, we stood in the camper unit

with 2 employees and went over what we wanted done. They did everything

the "wrote" down, and I guess they did not write down the rest of the

flooring issue as they said they completed the list, which when we

talked included a few more parts of trim. They have since decided to

wash their hands of me as a customer and told me that they would not be

able to [redacted]ist me further and would be happy to p[redacted] along my paperwork

to a different rv dealer for further service. They are right, I don't

want to trade my 1 year old trailer in and loose money on it, I should

not have to. The manufacture defect was supposedly fixed then Blue Dog

screwed the floor up. They say they fixed it "per the manufacturer guidelines" but wont give me a guarantee on the flooring. Its already

cracked at 1 corner and we are concerned about it peeling up because of

the poor work done. [redacted] could not even tell me how long they would

warranty the fix they made because they screwed up my floor. Had they,

BLUE DOG, just done the original job and cleaned up correctly this

could all have been avoided.

I have a camper with a half [redacted]

done floor that BLUE DOG ruined and now they wont even fix it to the way

they told me they would. They said they would replace the flooring,

done, and put trim on EVERY flat surface, 4 trips later still not done.

Now they want me to bring it back again to try again and get the last 3

in. I don't feel like I should have to keep wasting my time,

money(fuel) and effort to give them another chance, they should have

done it the first 4 times or they should come to me to fix it and give

me a guarantee that the floor will last 10 year around the edges where

there is no trim, after all if they would not have caused this problem

there would be NO exposed edges to peel up.

My new request, they

come to me and put the 3 parts of trim in and give me a 10 year

guarantee on all exposed untrimmed parts of the flooring. Why shouldn't

they guarantee their work?

Regards,

Business

Response:

Please see this email from my service manager to me regarding the conversation with Mr [redacted].

Please contact me if you need any more info.

[redacted], the conversation I had with [redacted] he had requested a ten year warranty on the floor , I explained that that is out of the realm of reality for any service dep’t warranty … and that I would extend him our standard one year labor warranty which is , if our labor fails within that year we will back it up.. as we always do.. I also offered to install 2 extra pieces of trim which were not mentioned in previous conversations or list, while he waited if he wanted to bring it by when it was convenient for him , he said he would think about it and let me know.

Consumer

Response:

[To [redacted]ist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To [redacted]ist us in bringing this matter to a close, we would like to know your view on the matter.]

I am rejecting the offer by Blue Dog RV. Again they ruined my floor and they have currently fixed it but I was told that they would put trim in on all flat surfaces. I have taken it in 4 times to have it done properly. Yes the service manager said I could bring it back and he would put in the last 3 parts while I wait. However I think that my time and gas and effort has been spent on Blue Dog to the max. They should come to me to finish what was promised last year. Also why wont they stand behind their work? When I asked what the warranty was after being told "no" on the 10 year request, I was told "I dont know, its whatever [redacted]r gives it" I was not told 1 year. Nor is 1 year satisfactory.

Had they cleaned up their mess in the first place and this not happened I would not have exposed edges on the floor to get torn or glue to fail and it would not be an issue, therefor I feel that asking for a 10 year warranty, which is the term of my loan, [redacted]ures me of having a quality floor for the term of my payments on the unit.

Review: I've never felt so extorted and taken advantage of in my 30 years of life. This entire experience was a horrific, disastrous onslaught of terrible customer service, deception and extortion. I came into blue dog RV after driving up from Florida, and blowing two tires, which resulted in my side wall getting damaged, and part of the frame getting ripped up pretty badly, and my side door getting almost ripped off. All in all, I expected the charges to be around $2,500. My first tip to leave should have been when the servicing manager started bragging about how they can make more money off the insurance company by manipulating the shipping numbers, and ordering extra parts so they can profit more on future repairs. Nonetheless, since insurance was going to cover this, I wasn't terribly worried, but decided to keep an eye on it.The following two months was disastrous. My insurance company refused to pay, but Blue Dog RV had already started taking the trailer apart. When I called and explained the situation, the service manager said, "You better get an attorney, we can't release it until you've paid for it." I negotiated the bill down from $8,000 to $7,500. This is a trailer full of my equipment for work, and I needed to have access to be able to make money. I paid $4,000 deposit and left.To keep the complaint short; I placed multiple, multiple calls into them and rarely received a call back. I resorted to waiting on hold for 30 minutes to get to speak with service managers.The price kept increasing on repairs and finally came out to $9,500! Keep in mind, I blew two tires, needed a frame welded, and the door replaced. I had no choice but to pay.To my surprise the work that was "checked off" wasn't even completed.The damage to the FRAME was cut out, and not replaced and welded.They charged me for 4 wheel skirts, I have 2.They charged me for a door, and didn't finish instal.Charged for Diamond plate on front that wasn't replaced.& they left the old door and garbage inside.Desired Settlement: This could be resolved by refunding the difference of at least $2,000 I was quoted, and for Blue Dog RV to PAY for the door to be finished installed, and new metal replaced on the front, the welding on the frame, and all the other items I was charged for but the services were not rendered. Additionally I'd like to be reimbursed for the gas and fees associated with taking the old door to the dump.

Business

Response:

We at Blue Dog RV feel we have gone above and beyond to help customer in this repair, it is unfortunate he could not get repair covered under his insurance. If we can be of further assistance to help with his insurance please let us know.

Kindest regards,

[redacted] Blue Dog RV

Business

Response:

[redacted],

Called [redacted] and discussed issues and I will be going to Sand Point Friday to review his trailer and finalize his concerns.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was contacted, and an appointment was made for today to review the work done on the trailer, however BlueDogRV canceled and we are in the process of rescheduling. Issue still unresolved at this point.

Regards,

After owning several types of rv's with different floor plans , we found that a fifth wheel with a dinette & chair set (the booth dinette dose not work for us) and an oversize bathroom was the floor plan that we required. We looked on and off for about 8 months (we were in no hurry) .Then one afternoon I saw a Keystone Challenger at Blue dog Rv in Coeur d alene Idaho. I called Blue dog and talked to Clayton B[redacted] to schedule a time to stop by and take a look. The next day we meet Clayton and checked out the RV that we had been looking for. There was no high pressure ,we told him what we wanted and he let us look on our own but was there to answer our questions. The answers Clayton gave us were correct even the ones that I knew the answers to! (as I said I have owned RV'S in the past) So we purchased the RV and as our first fifth wheel we needed a hitch installed in our truck. Clayton spoke to LJ D[redacted] one of the managers at Blue dog and we were scheduled to take our truck to the company's service center in Post Falls to have the Anderson hitch installed. Everything went well and about 4 hours later we had a Challenger fifth wheel following us down the road. From start to finish everyone at Blug Dog Rv Both in Coeur D Alene and Post Falls showed a caring attitude before and AFTER the sale. Clayton B[redacted] is the one to see for your RV needs. The folks that were involved with our start to finish purchase . Clayton,LJ,Rob,Oscar ,Nichole,Jeremy. These and others were always eager to help and answer questions. Great Job Blue Dog RV.!!! Steve K.

Review: So all and all I have been quite disappointed with the level of service of Blue Dog. I was supposed to pick my coach up at 9 am Saturday April 18th. With it being a used coach, there was a contingency of a few things being fixed. I have a signed copy of the list saying what would be repaired prior to pick up.

Well, Saturday morning rolled around, and none of the things were fixed. I made a new list with the tech on the PDI walkthrough, and he and my salesman both made photo copies of the list.

I was called Saturday evening and told that all the things had been fixed and I could pick it up anytime after 11 on Sunday.

I show up on Sunday April 19th around 2, and this time the coach won't even start! I had just purchased brand new house batteries from Les Schwab that were installed last week, and not only did Blue Dog drain those fully, but they also drained the engine batteries. Neither I nor my salesman could get it to start. To make matters even worse, NONE of the items had been fixed yet.

On Monday morning I called and left a message with the GM. I also spoke with the service manager [redacted]. [redacted] had assured me that everything except the window had been fixed, and a part for that was ordered and would be in on Tuesday morning and they would call me on Tuesday when it was done.

Well Tuesday came and went. I finally was able to talk to the GM on Wednesday April 22 after I called him yet again. He did a walk through, and assured me that everything was fixed, and they were ordering a new motor for the small awning over the entry door. So I finally picked it up on Wednesday the 22nd.

Fast forward a few weeks and I still have not had the awning motor installed. I received a call from [redacted] on May 6th saying he ordered the motor on the 29th (who knows why it took a week to order) and that it should be in tomorrow (May 7th). Well, that came and went, and I called again on Monday May 11 asking where the motor was. I spoke with [redacted], and he said it hadn't arrived yet, but he would find out where it was, and he would call me back later that day.

So, Tuesday May 12 rolls around and I placed yet another call to him, and have not heard back yet.....

With the way it appears Blue Dog does business, this will be my only dealings with them as a company. They have already lost out on one referral as my mom is also in the market for an RV, but after seeing the experience I have had, she won't set foot on one of their lots.Desired Settlement: Get the awning motor installed so I can be done with you as a company.

Business

Response:

We are working with Mr. [redacted] and have scheduled his appt. for the second of June. We are addressing awning over the entry door and a bedroom window not closing all the way.We are doing everything in our power to get this resolved in a timely manner. Part has been a challenge to get, it is no longer available at the factory .The good news is we have found two on e-bay, we ordered it, it has arrived and looks correct. Thank you, Any questions please email or call [redacted]Service and Parts DirectorBlue Dog RV

Review: We recently bought a Rv from Blue Dog Rv in post falls ,Idaho , We purchased a product called DURATAIN , That the dealership offered when buying this Rv ,that they said would protect , the interior , the outside shell from any smears , the sales person said the interior floors are protected, and the undercoating of the Rv also protected, along with the Awning we went to pick the Rv up ,and The Rv was suppose to be Detailed before spraying the Duratain on , the Rv was dirty never detailed, The product was sprayed over dirty interior, we contact Blue dog , They sent a guy from DURATAIN out , to show him the floors and interior were sprayed over dirty floors and interior that was not detailed, He said he thought they detailed it , so went ahead and sprayed it , and said the floors dont get sprayed, but got overspray for this product on the floors and sealed the dirt into them , but had nothing to get the dirt that was sealed into the floors up on off the floors. they dont look there same as when we looked at this when buying it . Sprayed the seats with food partials still in them . went out to roll the awning out , and there were white streaks all over the awning that he said looked like soap that was rolled up in the awning . White streaks from this product smeared all over the windows . Tried to contact Blue Dog president by email and no responseDesired Settlement: We paid good money for this product , and are very disappointed .Would like our money back for this product .

Business

Response:

Bluedog RV would like to thank the [redacted]’s for their purchase and welcome them to the Bluedog RV family. Bluedog wants to make the [redacted]’s happy with their Duratain product purchase and has scheduled an appointment to have their RV re detailed and then immediately Duratained to the highest and most precise level of application possible. Bluedog’s Service Manager is personally seeing this service through to completion.

Review: Their service is horrible, we bought a 37' Motorhome from them last April. The most we have ever spent on a RV. When you purchase from them one of their sales pitch items is that if you refer someone else and they buy a RV from Blue Dog, Blue Dog will give each of you $100.00. My husband works for the Idaho Transportation Department, we referred someone who bought a RV and they referred someone who bought an RV, in all 5 coworkers bought RV's from Blue Dog. Not one of us has seen the $100.00. The gentleman we referred has sent emails and called about the money with no results. When you call the company they are rude and do not call back like they say they will. We had a problem with the generator recently, my husband called to find out what to do since we had bought the extended warranty. The person answering the phone did not want to pass him to the service department stating the person he needed to talk to was unavailable and she would have them call back. They did not call back, we called again, still the lady would not put anyone on the phone, she asked what we needed, my husband explained his wife had called the day before and talked to [redacted] about our generator and he needed to talk to him. She put my husband on hold, when she finally came back to the phone she said they did not work on generators and we had to go to [redacted] for that. Which we did with much better service.Desired Settlement: We would like everyone to receive their $100.00 they were told they would get. We do not want it in the form of a gift certificate because that is not what we were told we would get.If they want to give a gift certificate then we should be able to buy at their cost and not with the mark up. Otherwise we just want the $100.00 we were promised.

Business

Response:

Bluedog RV does have a program in place that rewards

existing customers for personal referrals that purchase an rv from Bluedog. The

rule to qualify for the referral fee is that the new buying party must inform

Bluedog RV that they are indeed at Bluedog RV because of “[redacted],” at

the time of purchase. It is not entirely clear that this was the case when the

referred purchased their rv. However, in the spirit of customer service and

best practices Bluedog RV is going to compensate [redacted] with a check for

the referral.

In regard to the second complaint, Bluedog RV is one of the

largest rv dealers in the country employing close to 140 full time employees.

Our phones do often get very busy and our excellent employees from the various

departments outside of service will help answer phones during peak hours. I’m

not sure how being placed on hold while an employee verifies we perform a

function is an egregious fault worthy of the Revdex.com! The [redacted]’s were seeking a

generator service which Bluedog RV does not perform, we refer those jobs to

another company, who by the [redacted]’s own admission took great care of them.

With the [redacted]’s receiving a referral check and

their generator service performed to their satisfaction, Bluedog RV considers

this matter appropriately facilitated and now closed.

Review: Puchased a protective coating for the rv to be applied by scheduled pickup day but when we went to pick it up the rv wasn't ready and coating wasn't done. We called the financing dept. asked for refund to be applied to our account they agreed to, that was 7/16/15 as of 7/27/15 no credit has been applied. 4 phone calls and messages later no one will return our calls. It's one thing not to have it ready at the scheduled time but charging for service not received is fraudDesired Settlement: Refund my account and don't lie to customers about services received

Business

Response:

To whom it may concern,

Buyer beware. Before applying for a loan to purchase an RV from Blue Dog RV I let the saleslady know I was trying to rebuild my credit and was concerned about hard inquiries, I did not want a payment over $500 a month, I had no down payment and if it did not happen easily it was not meant to be. She wholeheartedly agreed with me. She showed me a beautiful RV and I agreed to try to get it. Reminding her of my situation and being told 4 inquiries a month will not hurt my credit score. Here is where I found out what this saleslady was really like. Within a day or two she insisted I needed a down so I found a way to come up with a small down. It was quickly obvious to me that it was getting complicated and I told her to forget it. I have no idea how many inquires had been sent already. I did not hear from her for a week or so then all of a sudden she called with good news. In the end she wanted more down. I again told her to stop and she agreed to shred my check. Just in case, I put a stop payment on it. Low and behold she did not shred it that day as she called again trying to get me to find a way to come up with more down. As time went on I found that they not only exceeded the "4" inquiries they inquired "8" times by 8 companies. Dropping my credit score by several points I will never do business with this company again and I will be sure to let my friends/family know to steer clear of their sale tactics.

we purchased a new 30' toy hauler from Blue Dog. The sales experience was good but the service department is terrible. We purchased the rv in December so didn't take it out until the following summer. We found multiple problems at that time. The Hayden store could not figure out any of the problems so we then took it in to Post Falls. They did find the electrical problem but took them several weeks to get it fixed. At that time there was also an air conditioner problem. They didn't bother to try to figure that out until after they got the other problem fixed. What???? So the trailer sat for more time at their shop, and still they did not get the problem fixed. That first summer they had the rv more than we did. We finally contacted the manufacturer of the air conditioner unit. They told us how to test is, my husband did that and discovered the unit was low on freon. The manufacturer then sent a new one to Blue Dog to install. They did and still the trailer did not cool sufficiently. Again my husband had to find the problem and fix it because they could not or would not figure it out. Now we have discovered that they had left the wheel bearings loose from the first fix on the electrical and now we have to purchase 4 new tires because of the rapid and uneven wear of the tires. This trailer gets very little use (only once or twice a year) so the tires should still be good as this is a 2012 trailer that was not used at all until the summer of 2013.

Review: I first purchased my 2015 Forest River Surveyor 265RLDS in March 2015 from Blue Dog RV out of the Couer'D lene store. This was a brand new RV. I mainly use my work for work, which includes all year round usage. I searched for several months for a replacement for my current RV.The following list are some of the numerous things that have gone w[redacted]g: 1. The rear cabinet fell and broke. 2. One of my rocker chairs has been broke. 3. The kitchen sink facet had almost zero pressure. 4. One of the kitchen drawers broke. 5. Several wood trim parts fell down and / or broke. 6. Furnace issues. 7. Several more minor parts are broke. I took the entire RV for warranty work. They stated that there was an open claim against my RV for work which I never knew about or was informed about. They fixed the sink and a couple other minor things. In the winter months when I needed to start using my furnace, more problems arose. My furnace would start and work for a little while then shut down and not turn back until it resets itself. I took the entire RV to the dealership for service again for more warranty issues. It was there for 3 days and not until the last day was the "furnace" issue addressed, however none of the warranty work was fixed. I was told it was a clerical error. I have since taken the furnace out myself and taken it to them which tested fine. I then took the entire RV again to the dealer which is 3 hours away from me. Once again it has not been fixed. The dealer states its a manufacturer defect, and is waiting to hear from them. I spoke to Forest River, who stated they are not getting all information from Blue Dog. No one, including managers, salesmen, or service reps will return any my phone calls from Blue Dog. I was told at one point "the manager will call if he wants to". This has been happening for 2.5 months. I was forced to purchase an electric heater since the heat doesn't always work. I am getting no assistance from the dealer and the constant run around.Desired Settlement: At this point, with all the issues that I am having, I am requesting just to be able to return this RV and be clear and free of it. This would include my down payment. This company has shown that they are not willing to assist the client, even after spending almost $40,000. I rely on this for work and is costing me more and more money. I keep calling and no returns.

Business

Response:

[redacted] and [redacted] purchased a 2015 Forest River Surveyor (vin # [redacted]) from Blue Dog RV on 3/20/15 . The customers were made aware at the time of purchase that the trailer was "new" and had warranties from the manufacturer (Forest River), which they were given copies at time of delivery. All service work that was necessary & authorized by Forest River since the purchase date has been noted/completed by Blue Dog RV, and service work has never been denied to this customer... Should additional service/warranty work be necessary, Blue Dog RV will process and complete as long as it is authorized and paid by Forest River (under the stated warranty given to customer by the manufacturer, Forest River).

Review: My husband and I purchased a new 2014 Forest River Wildcat Maxx 27 foot Travel Trailer in June of 2014 from Blue Dog RV in Kennewick WA. In May 2015 we planned on taking a trip with it and noticed that the front cap was really faded out. We took it to the service dept. of Blue Dog in Pasco, WA and they told us that the protective finish had not been completed on it and several other people had reported the same problem, so they had several to repair. Our Cap would be replaced under warranty. Forest River decided that they would just replace the front caps. So in June 2015, it was told to us from Blue Dog service Dept. that a shipment had arrived from Forest River in Elkhart In. but the 3 caps were packaged improperly and were damaged. Well since that time I have called them and went to their service dept. spoke to the manager several times. No response on a time to repair our Wildcat Maxx travel trailer. The Cap looks so bad that I can not even think of selling it.You can check out this problem on this web site:[redacted]Desired Settlement: A written time and date for repair within the next 30 days.

Business

Response:

To whom it may concern,

Review: We Purchased a 2014 [redacted] Four winds Class C motorhome, June 2014 from Blue Dog RV. VIN # [redacted].After our first camping adventure we noticed immediately that the flooring in the motorhome had air bubbles underneath the linoleum and we could feel nails and or screw heads poking up under the flooring. We reported this to the dealership, with our first maintenance appointment (August 2014) and they essentially sent us to their service center. The service center told us it was "normal", the floor was stretched and stapled and not glued down. This caused large bubbles to form in the motorhome entry way& bedroom . My husband who has done flooring work was told by another Blue Dog technician that it would be "too expensive to repair and or replace". So now we are in a situation where we are making payments on a new RV, demonstrating poor workmanship. We've been given "reasons and or excuses" by Blue Dog RV as to why they should not repair the flooring. Their last suggestion was that we contact [redacted] headquarters and have them deal with the flooring problem. Now I should also mention that when we went camping over labor day weekend this year, we encountered a second issue: we were caught in a down pouring of rain, and we discovered our motorhome leaked significantly above the cab. The leak was due to the "lack of sealant around the running lights when it was manufactured." This was reported to my husband by the technician at Blue Dog RV who did repair the unfinished seams. We asked Blue Dog RV to replace the pads that took on an enormous amount of water, due to mildew concerns, and to replace the "warped ceiling", they denied both. My husband and I thought we would contact [redacted] regarding the flooring and the water damage issue. We took photos and emailed them to [redacted] and we also spoke to them on the phone. We have yet to hear from them and it has been 2-3 weeks. I believe both businesses do not want to take responsibility for our RV that we purchased for 70,000 dollars, with poorworkmanspDesired Settlement: We would like our flooring installed properly with glue . We would like to have the mattress in the forward cab replaced and the ceiling repaired.Thank you[redacted] and [redacted]

Business

Response:

[redacted] and [redacted] purchased a 2014 [redacted] Four Winds motorhome (vin # [redacted]) from Blue Dog RV-Kennewick on 4/27/14. The customers were made aware at the time of purchase that the motorhome was "new" and had warranties from the manufacturer ([redacted] Motor Homes), which they were given copies at time of delivery. All service work that was necessary & authorized by [redacted] since the purchase date has been noted/completed by Blue Dog RV, and service work has never been denied to this customer... Should additional service/warranty work be necessary, Blue Dog RV will process and complete as long as it is authorized and paid by [redacted] Motor Homes (under the stated warranty given to customer by the manufacturer, [redacted] Motor Homes).

not a place to expect good customer service or warrenty repairs done , seems they think that it is ok to have you bring a unit in for nothing but pics and tell you it is being worked on , till later you find it never moved. 2 times I have taken my unit in and nothing was done to resolve all of the issues,

well I have been very patient about not hearing back about the issue still that need to be fixed on the unit I bought , yes you finally did get someone to fix the canopy but not the leaking black tank valve or the legs for the table seats , not a happy customer anymore . and I did call the owner 1 time about the canopy and other issues but the only thing fixed was the canopy, and never heard nothing else about the rest , so I would offer this advice to anyone not to buy from them for lack of customer service and no follow up on what they say , heck they always want me to bring it back in but heck that cost and takes use of my time which I have done 2 times now

Review: In March 2014 my husband and I purchased a 2013 outback RV travel trailer. The first time we took it out we noticed a water leak in April 2014. We notified the company and they said they would fix it, since this is the condition they sold it in. We brought the trailer in & they said they couldn't find a leak. The next time we took it out in June/July 2014 the same thing happened. We brought the trailer back in and they replaced a part on top of the water tank but said they never found the leak & to see if this works. They assured us they would replace the tank completely if it happened again. The next time we took it out April 2015 the water leak was worse & seeping under the couch, behind the wall. We notified them & brought it in & they asked us how we were going to pay for it. We showed them the video & pictures of the water leak. They still have the trailer in their service department (over a month now) & they say they can't find the leak. Needless to say I am very disappointed in both the product (lemon) they sold & the poor customer service.Desired Settlement: I either want it repaired with all damage replaced or a full refund/trade in.

Business

Response:

Our Pasco locations has been trying for weeks with customer to locate leak, we cannot duplicate the customers complaint, we will continue to research with customer to try and resolve.Any questions call me [redacted] Have a great weekend.[redacted]Blue dog RV [redacted]

[redacted]Daytime Phone: [redacted]E-mail: [redacted]

This was our first camping trailer buying experience, but definitly not our first expereince buying from a sales person. Initially everything was great, our sales guy was helpful and got us the perfect Coleman for our needs. That's where it all ended.
Short version: Salesman didn't care once the sale was done. It took weeks to pick up the trailer and 2+ months to finally have all the trailer. Very poor experience and people to work with.
Detailed version:
We were informed by the salesman we'd be contacted by their shop within a couple days to schedule a time to pick up our trailer. We waited 5 business days, and we didn't have a phone call yet. We did not have the phone number to their shop, so we contacted our salesman for assistance. When we told him the issue his first response was, "I'm just sales, I don't know." We then asked if he could give us the phone number or find out what is going on, which would have been the response he should have offered. He said he'd call them and ask them to call us.
A few more days go by, still no phone call. We call the salesman again. Yet again, he's just the salesman speech. We told him we get it, but we don't have contact info and need assistance. He said he'd call them again. This time we asked if he could call us back and tell us what they said. He promised a call back by the end of day. Gues what! No phone call to us was made by the salesman either. We called him and he was annoyed. When we mentioned we asked for and he promised to call us back, again it was "I'm just the salesman." He told us they said they are backed up and will call once it's ready.
Great, we finally had an answer. We got a call from the shop a couple days later, however with our work schedules we needed the latest pick up time possible, which the shop receptionist made it out to be an inconvenience for them we couldn't be there that day or the next. We worked it out and picked it up a few days later. When at the shop they told us for the first time an outside vent cover was missing and would need to be ordered in. Why they hadn't already ordered it or notified us sooner, I have no idea. They said it would be in a week or two and they'd call.
We waited three weeks, no call, so we called them. I was lucky and got [redacted] in reception to help. She offered a call back once she found out what was going on with the part. She called the next day and left a message to call her for the information. When we called the following day, we got a different receptionist who said [redacted] was out on vacation for the next couple days. We asked if she could go ask. She said she didn't have info and made no attempt to ask around. She did leave a message for [redacted], who called right away and, again, was very helpful. (Only person so far to actually be a model employee). The part had not been ordered before and it was now ordered and would arrive ina bout a week.
When the part arrived they offered to have someone come out to install it. We said no thanks, we didn't want to have a hassle with them not following thru, yet again. When we picked it up, they told us it was white, not black, because they can only order white. They offered to spray paint it black. Why the heck did you not tell us this before! It's not like you didn't have our number. We declined, we were ready to be done with them and don't care if the color is different.
We will not be going back to Blue Dog RV. We will not use their shop to winterize our camper trailer and warranty inspection. This was a ridiculous experience that took 2+ months to get it all done and only [redacted] was a model employee, all the others we dealt with didn't care about all the issues or their customers.

My wife and I had a great experience with Blue Dog in Hayden. The service manager was great as is the staff. We thought the trailer brakes and hot water wasn't working, but in fact they took about 20 minutes to fix both - the water heater valve was my fault and the trailer brake was my car mechanic fault - but they took pride in getting it fixed when it wasn't even there fault and didn't charge me a dime which I expected to. Great job Blue Dog!