Bonanza.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have no idea who I could have harassed or impersonated a Bonanza member of employeeUnless something went on my compromised account that I do not know about, however, I do not harass or impersonate people. Please show me where/when the harassment/impersonation occurred

Sorry for your not so good experience with this sellerIf your attempts to resolve this directly with the seller are unsuccessful, then we would recommend that you file a payment dispute with PayPalPayPal has an excellent buyer protection program that covers such instancesWhen you made the
purchase, you purchased from the seller directly (Please review your payment receipt), not BonanzaSo Bonanza is not able to issue a refund or have any hands in the financial portion of a transaction which is why we are directing you to file a dispute directly with PayPal (if your attempts to resolve with the seller are unsuccessful)

Transaction ID: 35264889 Sold on: 08/06/15 Current status: Complete Admin infoAug 17:21: Received dispute: non_receipt notification *** transaction #***Aug 17:19: Received Reversed: buyer_complaint notification for $-37.64 *** transaction #***Thank you for including the *** receipt We were able to view the transaction on our side and the seller has marked the transaction as shipped via *** on August at 4:16amOn the description of the listing, the seller states the transit time:Delivery detailsWe ship Worldwide BUT NOT TO ITALY, INDIA, AFRICA(Only if you can wait about Shipment days because of the strict Customs, Post office or some other unknown reasons).We will ship immediately within 1-business days upon receiving your paymentNormally your order will arrive within 6-business days.We only ship to confirmed *** addressYour *** address MUST MATCH your shipping address.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidaysTransit times may vary, particularly during the holiday season.Because of international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchaseIf the delivery time is beyond what you can accept, please don’t buyThanksBased on their statement, an order can take up to days in transitIf they shipped it on August 14th, that would put the item to you at the latest on September 4th, Additionally if you review the above *** details, it appears that a dispute was filed with *** on August 14th and that *** reversed that charge Please check with *** to confirm so and if that is not the case please file a dispute with *** if you have not received your package from the independent seller by the date they had committed to ship.If you need additional assistance please let us know

Sorry for the negative experience. You will need to contact the seller directly about this, here's how:1) First, please log in to your Bonanza account: http://www.bonanza.com/home/login2) After you have logged in, visit your "Account > Account Dashboard" pageClick "Purchases" on the
navigation tool bar on the left side of the page, then select "Purchased" and locate the order in question. a) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your request. b) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue.For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/order_resolution_hub

Sorry for the negative experience with this transactionThe seller has been removed from Bonanza due to selling counterfeit itemsThat means that the item they were trying to sell you is not an item that they are allowed to sell (it infringes on the original trademark holder)Bonanza removes such
sellers from our site as soon as they have been identified as infringing.We would be happy to provide you with a gift card for Bonanza in the equivalent amount of your purchase so you can avoid having to file a dispute with PayPalPlease let us know if this is acceptable to you.PayPal has a guest checkout option, which is what you usedThe PayPal transaction number communicated to PayPal would provide PayPal with all the information they need to process the dispute: ***

Sorry for the negative experienceWe just had a look at your account and we cannot identify the transaction in questionBonanza does not input your PayPal email address, nor does a buyerThe PayPal address you input on your profile is the address that the shopper sends the paymentIf you review
your seller settings, that is where you can double check the PayPal email address you have entered
If you can let us know the transaction ID then we can remove the sale for you (if you are not able to on Bonanza)You are obviously a very educated and professional seller so the last thing we would want is to make our platform difficult for youThank you for giving us an opportunity to correct things

Complaint: ***I am rejecting this response because: I have been trying to contact your company since Friday the 16th and to get any response I have to file a claim with the Revdex.comWhy was I not contacted with any of the calls or emails that I sent to supportNow I am given no resolution besides contact ***I am requesting resolution from your company and a reaosn why you disregard my attepts to contact you. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: We still see the same error when we try to log in, It says "Logout Complete" If the account would have been
removed then it must tell us that we are not registered or somethingPlease look it up and confirm us once our account is actually removed.Screenshot is added for your assistance.

Apologies for any issues you are having with your transaction Because Bonanza does not handle the financial portion of a transaction, the only recourse you have for a refund is via *** (who has a buyer protection program), or directly from the seller in question If the seller in
question is non responsive, then *** would be the go to.We would love to have an order number and a copy of your *** receipt (we have not received either) so we can track the seller (if the transaction was made on our site) so we can promptly address and remove them if need be Would you be so kind as to provide that information? We also searched your email address on our site (and name) and were not able to find a single transaction connected to this Your help would be greatly appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Transaction Summary
Sold on: 05/31/
Payment type: Paypal #***
Hi ***,We are sorry for the negative experience and that the seller you made a purchase from on Bonanza has been permanently removed from Bonanza. While Bonanza is a platform that brings
buyers and sellers together, transactions take place between the buyer, seller and payment processor (PayPal or Amazon Payments) Buyers pay sellers directly, and sellers ship items directly to buyers.At this time, we recommend that you get PayPal involvedSince you purchased the item through PayPal they will ultimately be the one to refund your moneyWe wish we had more of a hand in this process, but PayPal keeps your personal information very secure, so we are not able to handle the refund ourselvesWe apologize for any inconvenience this causes.Here are a few links that will get you going in the right direction.How to file a claim with PayPal:https://www.paypal.com/webapps/mpp/paypal-safety-and-securityPaypal Customer Support: 1-888-221-1161 Here is your PayPal Reference Number: ***

Complaint: ***I am rejecting this response because:
I've already contacted the seller directly about the issue but haven't heard a response back from him yet
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I ordered this item thru Bonanza and I feel they are responsible for getting the refund or getting me the item. Sincerely,*** ***

Sorry to hear about your negative experienceYou have two options for a resolutionThe first we would suggest contacting the seller and letting them know that you did not read the listing correctly, and ask them if they would be open to issuing a refund.The second option would be to contact ***
and file a disputeBased on your complaint description (understanding that it was listed as used), the chances are that *** would side with the seller. Bonanza does not accept payments for goods, rather you pay the seller directly, so we are not able to issue refundsWe would recommend that you contact the seller that you purchased the item from and seek a resolution directly with themIf we can provide you with any information to assist please do let us know

The seller "***" has been permanently suspended from Bonanza due to non delivery of items Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as
possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***If you need additional assistance, please contact us at ***@bonanza.com

Dear Mrs ***,
We are sorry to hear about your not so good experience with this seller The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way
Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: ***Here is also *** phone number: (***) ***-***If you need additional assistance, please contact us at [email protected]

Bonanza does not accept payments for items purchased on our siteAccording to your purchase, you paid using PayPal, Paypal #*** You will need to contact PayPal directly to dispute your purchase from this sellerHere is a link to PayPal's Buyer Protection page, https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security Your other option is to file a dispute via your credit card/bank that is connected to the paymentPlease let us know if we can assist you with additional information to help you file the appropriate claims

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe have gone ahead and reached out to the seller on your behalfWe have also opened a claim in our Order Resolution Center to file a report for this seller
In
the meantime, we highly recommend that you contact the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal and Amazon Payments is that these platforms provide a level of buyer protection should something go wrong with your orderYou can get that process started here:
How to file a dispute with PayPal --> https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-
Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human
How to file a dispute with Amazon Payments --> https://payments.amazon.com/help/
Filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account
If you are unable to reach a resolution with the seller and/or payment provider through this process, please let us know so that we may continue to assist you with this matterWe thank you again for bringing this matter to our attention so that we can make the Bonanza experience better for all

Sorry to hear of your negative experience with this sellerIt looks like there is a pending credit with PayPal,
Feb 08:52: Received Reversed: buyer_complaint notification
PayPal transaction #***
If you can please log into your PayPal account and confirm
the above that would be greatPlease get back to us and let us know if the seller has not resolved this dispute
Thank you

Transaction ID: 35264889 Sold on: 08/06/15 Current status: Complete Admin infoAug 17:21: Received dispute: non_receipt notification *** transaction #***Aug 17:19: Received Reversed: buyer_complaint notification for $-37.64 *** transaction #***Thank you for including the *** receipt We were able to view the transaction on our side and the seller has marked the transaction as shipped via *** on August at 4:16amOn the description of the listing, the seller states the transit time:Delivery detailsWe ship Worldwide BUT NOT TO ITALY, INDIA, AFRICA(Only if you can wait about Shipment days because of the strict Customs, Post office or some other unknown reasons).We will ship immediately within 1-business days upon receiving your paymentNormally your order will arrive within 6-business days.We only ship to confirmed *** addressYour *** address MUST MATCH your shipping address.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidaysTransit times may vary, particularly during the holiday season.Because of international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchaseIf the delivery time is beyond what you can accept, please don’t buyThanksBased on their statement, an order can take up to days in transitIf they shipped it on August 14th, that would put the item to you at the latest on September 4th, Additionally if you review the above *** details, it appears that a dispute was filed with *** on August 14th and that *** reversed that charge Please check with *** to confirm so and if that is not the case please file a dispute with *** if you have not received your package from the independent seller by the date they had committed to ship.If you need additional assistance please let us know