Bonanza.com

Sorry that our process is not inline with your expectationsWe appreciate the feedback and will do our best to improve the process on our sideIf our process continues to cause your business hardship, we would recommend listing those items on an independent webstore, where you will have the opportunity to communicate directly with the brands who are the driving force behind our current process

We apologize that we are unable to further assistWe wish you the best of luck in your future endeavors

Sorry to hear about your not so good experience with this transaction Have you attempted to contact the seller directly via Bonanza? 1) First, please log in to your Bonanza accounthttp://www.bonanza.com/home/login2) After you have logged in, visit your "My Bonanza > My Bonanza
dashboard" Click "Purchases" then "Purchased" page and locate the order in question. a) If you haven't yet received the tracking information, click the "Request tracking info" linkWe'll contact the seller for you to request the information. b) If it has been more than days since you paid for your order, or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue. For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/buyer_protection_pledgeThanks,The Bonanza Team

Complaint: ***
I am rejecting this response because:In my complaint I expressly
identified the problem of obscure cancellation links Bonanza needs to show that they have made the links for cancellation more prominent and easily accessible before I can dismiss this complaint This is a common practice among online websites to retain subscribers potentially against their will just for the purpose of auditing and pretense of customer retention It needs to be stopped.

Thank you for reaching out We are sorry that your payment method was declined We would recommend that you check directly with that source to identify why that was so Your account was suspended due to non-payment of overdue seller fees Our system sends out automatic
payment reminders and our seller fees team sends out two personal reminders prior to the account being suspendedThe $reinstatement fee helps offset the resources we direct to collect the overdue balance
Send $(Overdue seller's fees) + $(reinstatement fee) for a total of $directly to [email protected] via ***Please copy and paste the receipt in a reply to this email so we can confirm the payment, at which time we will reinstate your booth

Hi ***,
We are glad to hear that you are in contact with our support teamIt very well could be that you have contacted us directly in which case we would have your contact informationHowever in order to link the two (Your Revdex.com communication and your Bonanza communication), we would need to have your user name or the registered email address used on our site
Thank you

Complaint: ***I am rejecting this response because: my PayPal account shows no such refund made.Sincerely,*** ***

Complaint: ***
Good morning and thanks for assisting me on my case this is the only place I can write back to you about my case, company sent me a letter stating they are not responsible for my problems in other words "get lost"after reading their letter and all this problem I want to say thanks to you but company stole my money I never received any product nothing its also my fault for getting into this company, at this moment I just want to close the case and never again go with this company still I believe to give this company the worst review possible I can think Thanks again Revdex.com and I hope I did not ruin your weekend for all of you If I did I am very sorry

We apologize that we are unable to further assist in this matter.

Complaint: ***I am rejecting this response because:
I understand Bonanza does not refund, that the Seller will have to. However, Bonanza is not doing anything to contact the seller regarding this matter. The Seller is using Bonanza and their name as a platform, so Bonanza needs to take some responsibility and contact the seller to help iin resolving this matter. Don't just take the easy way outSincerely,*** ***

Sorry for the not so good experienceWe were able to find your order in our system based on your last name: http://www.bonanza.com/offers/***
The account that registered for this transaction has a different email and name than yours (presumably your spouse)They should have the
log in information for that account in their email inboxIf not, they can request a new password and/or log in credentials from our main log in page
To request tracking information from the seller, view the order in your “Recent Purchases” section of the “Account” tab in the upper-left of any Bonanza pageOnce you’ve found the order in question, you can use the “Request info about my order” link at the bottom of the order summary to automatically send a notification to the seller informing them that you’d like to receive an update on your order
You can also use the “Send them a message” link found under the seller's details in the order summary linked above to type out a message to them with any specific questions you may haveThis option will also automatically include the order number in the subject line so the seller will know which order you’re referring to
Sellers will typically respond within hours of receiving a message or request for information about an order (often they’ll respond much faster than that)If you don’t hear back from them within that window of time, please let us know and we’ll be happy to continue to assist with this matter as much as is necessary until it is resolved

Complaint: ***I am rejecting this response because:
The buyers don't always have the same address on their *** as on Bonanza, I didn't get all the final value fees back on the refunds I sentAlso, I was never notified the exact reason my account was shutdown for and if it was for feedback then check the previous message I sent explaining why I have a lot of negative feedback although I had more positive and with over sales I had like negative feedback mostly due to an item getting damaged during shipment or item being out of stock in which case I sent a refundI never even got a chance to improve my feedback although the feedback system is faulty itself.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Sorry for the negative experienceWe are not able to see a completed transaction on our side which could explain why the seller has not gotten back to youWe see an incomplete order, *** that was not paid forSo if you were able to pay for this order, the
payment details were not communicated to Bonanza from ***In that case we would recommend that you file a dispute on ***That way you will protect your financial interest and also bring the payment to the seller's attention (payment is not currently showing on Bonanza) How to file a claim with *** *** Again, we're truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you'd like assistance with any other matter, please let us know and we'll be happy to do whatever we can Kind regards,

Complaint: ***I am rejecting this response because:
My receipt is from BonanzaI have included the attachment
Per Bonanza,"Binding Sale: All sales are bindingIf you, as a seller, receive a purchase request (order) you are obligated to complete the transaction with the buyer in a prompt manner, unless there is an exceptional circumstance, such as: (a) the buyer fails to meet the terms of your listing (such as payment method), or (b) you cannot authenticate the buyer's identity."
They are not complying with the sale. Sincerely,*** ***

Sorry for your not so good experience with this sellerIf your attempts to resolve this directly with the seller are unsuccessful, then we would recommend that you file a payment dispute with PayPalPayPal has an excellent buyer protection program that covers such instancesWhen you made the
purchase, you purchased from the seller directly (Please review your payment receipt), not BonanzaSo Bonanza is not able to issue a refund or have any hands in the financial portion of a transaction which is why we are directing you to file a dispute directly with PayPal (if your attempts to resolve with the seller are unsuccessful)

Complaint: ***I am rejecting this response because:
It took me to filing a complaint for your company to respond to my many requests for helpNow it is to the point where you push off blameYou do nothing for your customers and are not helpful I'm any way.Sincerely,*** ***

We are sorry to hear about your negative experience shopping on BonanzaWe had a look at the transaction and it shows that you have filed a claim with PayPalThat would be the action we would suggestBonanza is not able to intervene on your behalf as you paid for the goods directly to the seller
(via PayPal)Please continue with the PayPal claim and let us know if there is any information we can provide that will assist you with getting a refund from PayPal sooner

Thank you for including a copy of our termsPlease refer to the following sections of the Bonanza user agreement:
"We encourage you to report all user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity."
"Furthermore, while Bonanza discourages certain conduct and content on the Website, you acknowledge and agree the Website is a venue and as such is not responsible for the content posted on itYou agree to use the Website at your own risk."
###
The seller has listed the price of the item at a mistake of $ The true value of the item is in the thousands of dollarsIf their actions were done maliciously then we would remove them from our site (which is the most we could do as we do not have a hand in the financial portion of the transaction, nor do we have ownership of products)That is not the case hereThe seller made an honest mistake and we do not remove sellers or users from Bonanza for making honest mistakesIf you wish to pursue your claim independently of Bonanza via a certified mediation or a legal entity then that would be your best optionThank you for taking the time to bring this to our attention

Sorry that things did not work out with BonanzaWe have just canceled the Platinum Membership that you subscribed to and issued a full refund (see copy below)Please let us know if you need anything else and best to you
Refund (Unique Transaction ID # ***)See
related ***
Original Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 17,
Recurring Payment From ***
Refunded
Details
$USD
-$USD
$USD
Related Transaction
Date
Type
Status
Details
Gross
Fee
Net
Jul 27,
Refund
Completed
-$USD
$USD
-$USD
Business Name:*** Email:***@hotmail.comTotal amount:-$USDFee amount:$USDNet amount:-$USD
Date:Jul 27, 2016Time:15:47:PDTStatus:Completed
Subject:
You have sent $USD to *** with PayPal