Bonanza.com

Here is a link to the listing of the item you purchased: *** The transaction can be found here: *** In the listing the seller states the
shipping time as: Shipping:delivered in 9-days via economic shipping Here is a link to the tracking number that the seller has provided: *** Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any inventoryIf you need to make updates to or have questions about your recent purchase, you will want to contact the seller directly. You can easily do so by *** *** *** *** *** *** *** *** *** Your username is: *** Hover your mouse over the "Account" link in the upper left-hand corner of any page, then select "Recent purchases" from the drop-downLocate the order in question, then use the "Send them a message" link under the seller's username to send them a direct messageThe subject line will include your username and order number so the seller can easily locate your order and offer assistance

We are sorry to hear of your unfortunate situation Bonanza does not warrant payments, instead we ask that sellers use *** and Checkout by *** on our site, both which offer some level of assurance with respect to receiving payments (please check with each payment option for their rules
and policies regarding accepting payments) If a seller opts to accept a payment type outside of our checkout options, then that seller would need to also accept the risk for accepting those payments, and follow up accordingly with the proper channel for reporting fraudulent payments (in the case of a bad check, their bank, your bank and the authorities).Please let us know if you need additional assistance.

Hello We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout) Bonanza
basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame Currently PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersILet us know if you have additional questions or if you need further assistance

We are sorry to hear that this seller has not delivered the goods you ordered from them We have placed their booth on hold so we can prevent other buyers from having the same experience We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so
you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also ***'s phone number: * *** ***
Please do keep us posted and let us know how things resolve

we're very sorry to hear about the negative experience with your jersey orderBonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any itemsInstead, buyers pay sellers directly and sellers ship
their goods straight to the buyerThis means that we cannot replace or refund your order ourselves.Don't fret! We have reached out to the seller on your behalf, request that they contact you as soon as possible with a resolutionWe have also opened a claim in our Order Resolution Center to file a report for this sellerOur team will be taking appropriate action towards their account from there. In the meantime, we highly recommend that you contact PayPal, the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that these platforms provide a level of buyer protection should something go wrong with your orderAdditionally, filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their account. You can get that process started here:How to file a dispute with PayPal if you used a PayPal account *** If you completed your purchase with your credit or debit card (known as 'checking out as a guest on PayPal'), you will need to contact them via telephone to file your disputeYou can contact PayPal directly at *** or ***.Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human.The reference number for your payment is: ***Our apologies for the inconvenience you experienced, ***Please let us know if you have any trouble filing your dispute with PayPal so that we can help resolve this as quickly as possibleWe'll also be glad to answer any questions you have at this timeThank you for bringing this matter to our attention so that we can make the Bonanza experience better for all

There were two other violations on the accountThe creation of fake accounts to leave feedback for your seller accountThe other violation is circumventing our checkout which means that you were directing buyer traffic outside of BonanzaEach violation is grounds for suspensionWe apologize that we are unable to further assist

We are sorry to hear of your not so good experienceWe have responded directly to your email at support with a resolutionWe have recommended that you file a dispute with PayPal against the sellerWe will also follow up with the seller on our side. Additionally we have issued a $ Gift
Certificate so you can make another purchase on Bonanza, and hopefully have a better experiencePlease let us know if you need anything else.BestMark

We are sorry for your negative experience with this sellerWe would recommend that you contact the seller directly to work for a resolutionGiven that so much time has passed, it may be difficult to receive a refund from themIn that case you would want to check with your credit card company to
see if you can still dispute the purchase with so much time passedPlease let us know if we can provide you with any additional information that will assist
Transaction Summary
Sold on: 05/17/
Payment type: Credit Card
Shipping speed: Standard shipping (to business days)
Shipped on: 05/17/
Tracking: ***

Thank you for your replyWe certainly understand your concern in this situationTo help explain things here, buyers pay sellers directly using PayPal, a secure processor of credit cards and paymentsEven though you paid using your credit card, PayPal still processed the payment and sent it
to the seller, and they still provide the same level of protection on the transaction as if you had used a PayPal account(That is why we advised that you file a dispute with PayPal in our previous email, when the seller was unresponsive). We see that you contacted the seller regarding your concern about the return, and the seller stated that they have issued you a full refund for the transactionWe checked and confirm that the seller issued your refund, ***Here are the refund details visible on our end:Jan 09:15: Received Refunded: refund notification for $-310.00PayPal transaction #***We also see that you were concerned that the seller had issued your refund through PayPalNot to worry! That is normalPayPal will return the funds to the card you originally used for the transaction, ***. Refunds usually show on your account within 3-days, but occasionally they do take longer, depending on card company processing proceduresWe recommend checking your financial records within this timeframe to confirm that you have received it.Selling counterfeit goods is against the law and against the Bonanza user agreement/policyWe have removed this seller from our communityThank you for letting us know so we can prevent others from having a similar experience

Hi ***.We are sorry for the negative experienceWe had a look at the transaction and it appears the seller has issued a refund via PayPalCan you please confirm this with PayPal? Here are the reference numbers: Sep 08:42: Received complaint:
unauthorized_claim notification PayPal transaction #***Sep 08:41: Received Reversed: unauthorized_claim notification for $-84.20 PayPal transaction #***If you are unable to confirm the refunds, we would then recommend that you file a dispute with PayPal. Doing so will place sanctions on their bank account until they have resolved the open issuePlease do let us know the status and how we can be of additional assistance.Best,Mark

Complaint: ***
I am rejecting this response because: This was a time sensitive purchase that would have been great if it would have been delivered as scheduledAll attempts to contact the seller via the website message method have gone unansweredSince the item I purchased was not delivered as scheduled, I endured extra expense and have already purchased a like item from a dependable sourceTherefore, I insist that the full purchase price be refunded to me immediatelyIf it has shipped, you may recall or retrieve your item from the carrier the best way you know how.
Sincerely,
*** ***

We apologize for your negative experience with this transactionOn May 10th you sent the seller a message and the seller promptly replied to youThey are now awaiting return communicationThe seller of this product has given every indication that they are willing to resolve this matter and their
transaction history suggests that they willPlease continue your communication with the seller directly and keep us posted if you need additional assistance

Hello *** Sorry to hear about your negative experience with this seller.
The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon
Checkout) Bonanza basically provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that
What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction, in this case it was PayPalCurrently PayPal requires that you file a claim within days from the transaction Here is a link that will assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimLet us know if you have additional questions or if you need further assistance.Regards

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Sorry for your negative experienceIt sounds like you purchased an item from an independent seller who uses the Bonanza platform to sell itemsThe scenario you explain sounds like a "drop shipping" strategyDrop shipping is a sales strategy that occurs on eBay, ***, and most online
marketplacesBasically a seller offers an item for sale that they do not yet ownThey mark up the item and offer it for saleOnce they receive an order, they purchase the item on your behalf and ship it to youYou get what you paid for, at the price you agreed toI am sorry that the item you purchased was available from another source at a lessor price and that was so transparent when you received your itemWe would encourage you to work directly with the seller you purchased the item from (and paid) for a resolution.

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

Sorry that PayPal is reporting that they are not able to find your transactionHere is some more information that may assist:
***@keyinfo.com

Hello,We are sorry to hear of this unfortunate situationThe Bonanza community is designed to bring buyers and sellers togetherUltimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Payments)Bonanza basically provides a
platform for buyers and sellers to transactBonanza does not accept payments for items; instead, buyers pay the seller directlySo financially speaking, we have no hands in the financial partThat means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our communityIf you have a seller that is not living up to their side of the agreement, then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the seller's shortcomingsBonanza will also remove a seller's booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good sellerWe do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the sellerIf the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionSo whichever payment method you used at checkout, is the same payment method whom you will contact when disputing the purchasePayPal and Amazon Payments offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal --> https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments --> https://payments.amazon.com/help/201342380How can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> https://www.fbi.gov/scams-safety/fraud/internet_fraud/internet_fraudLet us know if you have additional questions or if you need further assistance

We're deeply sorry to hear you have not received your camera and the seller did not respond to your messagesThe seller "[***]" has been placed on hold by Bonanza, and is currenty unable to do business on the Bonanza site Bonanza errs on the cautious side when dealing with such
sellers, and we have currently placed them on Hold. Since this seller is currently on Hold on Bonanza, you may not receive the item you purchasedIf you have not already done so, we highly recommend that you contact PayPal to file a dispute. One of the reasons that Bonanza requires sellers to accept payment options such as PayPal is that they provide a level of buyer protection should something go wrong with your orderYou can get that process started here:How to file a claim with PayPal https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionIf you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance.Here is the PayPal ID for your payment: ***Once your dispute is filed, there is a 20-day window in which PayPal will prompt the seller to work with you to resolve the issue with the order.We recommend escalating your dispute to a “claim” if the seller is unresponsive so that Paypal takes direct action. PayPal will then perform their own investigation of the circumstances and offer a resolution based on the information they find.We suggest continuing to work with PayPal directly so that you are updated on any progress, while also being able to provide them with information that might help expedite the process (tracking information, screenshots of messages sent to/from the seller, etc.).***, we hope that PayPal is able to help resolve this issue quickly for you and apologize for any inconvenience you have experiencedIf there is any additional information that we can provide to help this process go smoothly, don’t hesitate to askPlease let us know if you have additional questions

We are sorry for your negative experienceYour account was permanently suspended for multiple violations of our user agreement. http://www.bonanza.com/site_help/user_agreementIf you are looking for alternative venues, *** and *** offer a good base of trafficAnother option is to create an
independent webstore where you can create policies that are more inline with your goals for your business