Bonanza.com

Thank you for reaching out We are sorry that your payment method was declined We would recommend that you check directly with that source to identify why that was so Your account was suspended due to non-payment of overdue seller fees Our system sends out automatic
payment reminders and our seller fees team sends out two personal reminders prior to the account being suspendedThe $reinstatement fee helps offset the resources we direct to collect the overdue balance
Send $(Overdue seller's fees) + $(reinstatement fee) for a total of $directly to [email protected] via ***Please copy and paste the receipt in a reply to this email so we can confirm the payment, at which time we will reinstate your booth

Seller used Bonanza to make sales, opted in for our advertising to boost their chance at having salesSales were made Fees for those sales were not paid Seller was suspended At this time reinstatement is not an option

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement).We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay and Amazon, both of which have strong monthly traffic and a good base of buyers and sellersWe sincerely apologize for any inconvenience this may have caused you

Sorry that you had to write back to the Revdex.com about thisWe believe that we addressed this request in your initial complaintYour card was charged a total of times and was refunded a total of times (screen shot attached)After we issued all of the refunds requested, we then removed the card
from our Merchant systemOnce the card is removed, it can no longer be chargedWe have attached a copy of the charges and refunds in hopes that helps you reconcile the confusionPlease feel free to provide any transaction information not included on the screen shot in the event you opened up a second account on Bonanza with a different payment type or if there were some other abnormality that we are not able to see
Thank you in advance for your patience

The purchased of the gift cards in the amount of $was in error and I did not receive $worth of gift cardsI tried to contact seller immediately after this was brought to my attention to ask for refund of the moneyI have not gotten a response at allThe other seller that I was purchasing from I was using gift cards that I meant to purchase and that was not included in the $that I am disputingI bought them before plus I cannot access my account now so I am losing out on the $in gift cards that was used as a partial paymentThis is very unfair and distasteful service and the explanation and lack of consideration/compassion is very unsatisfactoryI will definitely make sure to spread the word and warn others not to use this site as I was already forwarding friend thereGood thing I stopped them before they made their purchases and will update them on this matter as wellComplaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: I feel as though someone should be held responsible and I should still recieve my productI was told it was being shipped to me and so my money is gone and spentAsking for a refund is pretty pointless.Sincerely,*** ***

Complaint: ***I am rejecting this response
because:
Notice how they addressed the issue by not owning up to the fact there was a message on my account in September stating that advertising was suspended until I added a credit card to my accountSince this isn't the first time they've acted unscrupulously I ignored thatLet me explain advertisingThey offer to advertise on places like *** shopping, bing and other sitesA premium of 16% is charged when you select the maximum commission amountI had my account set to this and always paid my billThe base commission is 3.5% with no advertisingSince they indicated to me that they were no longer advertising for me the commission should be 3.5% not 16%There weren't very many sales despite my store having items or more so I doubt my items were being advertised during peak timeI recall many sales were the result of customers looking for something that all other sellers had stopped selling because of availabilitySo traffic was minimalFor example I had more traffic and sales on my other site despite no advertising on ***, bing etcI want a response from them regarding the message on my account that indicated advertising of my items/store had ceasedSo far through emails they ignore this very factI did log on my account too much but each time I did there was the messageBased upon their response so far I believe they need to be investigated for fraudI'm sure I'm not the only one who has experienced this and will seek out others on social media and certainly go after this joke of a company on their own social media pages.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
In the e-mail that I received, Bonanza made it sound like they are refunding me back my $That PayPal transaction number that they provided is not because they are making it right by refunding me on their own will, trust me they are notI called and spoke to PayPal myself and gave them this transaction numberThey still have not heard anything back from them and neither have IThat PayPal transaction number is generated because of my disputeIt's related to my case because I generated the complaintBonanza has not done one single thing! They have yet to make contact with me after I've reached out to them numerous timesI would think that they would want to make it right especially after their seller posted a screenshot of my transaction which by the way has my address on their public f.bPageI mean seriously, how unprofessional can you possibly get? Now, PayPal can't refund me back until the time allowed by the seller passes by with no response, which means it will take even longer for me to get my money backThat is so unfair!!!! All I want is to get my money back so I can get my purchase from somewhere elseI made this purchase on February the 15th which was two weeks ago today to be exact! Wow is all I can sayThe seller even sent me an e-mail stating she would refund me back and of course has not done so! I can try and upload the screenshot that was posted along with the e-mailSo to answer the question, I'm rejecting because Bonanza has not done one single thing to make it right or responded back to any of the e-mails that I had sent them that clearly showed my concerns and issuesI even sent bonanza the screenshot of their seller that had posted my transaction that showed my address of my homeThey don't call u back either, I left a voicemail cause of course no one answersI've attached the post from their sellers f.bThat I mentioned previously along with her email stating she would refund me and a picture of PayPal showing that we are STILL waiting on a response from someoneThis all could be done much quicker if Bonanza made this right.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very disappointed that they chose not to explain the reason for their actions
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I
appreciate the cancellation from Bonanza but the hassle and lack of customer response relating to my multiple efforts to connect combined with their emails threatening to send me to a collection agency is not acceptable I request Bonanza communicates clearly on their website they work only online, not by phone and that responses realistically take a up to weeks They also need to find a solution for sending out collection notice threats when a client has taken action as they requested to fix a problem and that action didn't work.Sincerely,*** ***

We completely understand your disappointment with this situation and the poor experience that you've had with an independent seller on BonanzaWe want to assure you that these situations don't go unnoticed and we've already sent a report of this incident to our team of agents who handle independent
sellers that aren't acting in accordance with our terms of service.Taking a look at your order summary again, we're not able to see a dispute having been filed through Paypal just yetWe recommend taking that step as soon as possible, as Paypal has a strict 180-day limit in which disputes can be filedSince your order was first placed on 11/28/16, there's still some time before that limit is reached, but the sooner the dispute is filed the sooner it can be resolved and you can receive a refund for the inauthentic headphones you received.Please let us know if there's any other information we may be able to provide that will help the dispute process smoothly, and we'll be happy to help in any way we can!

Hi ***, We show a total of Turbo Traffic packs purchased in the life span of your accountThe most recent Turbo Traffic purchase was on 3/2/That Turbo Traffic pack was not fully used, so we were able to refund you $ (Please see the screen shot for proof of this)Currently you
have no Turbo Traffic live on your accountIf you would like to purchase more, please do visit your advertising page to do so.Keep in mind with any advertising, the items you are advertising are very high adword bidding terms"Amazon Fire TV" is a term that is very expensive to advertise in Google Adwords so you are not going to be able to get very much traction due to other users who are willing to pay top dollar for such search terms (like Amazon.com).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am very disappointed that they chose not to explain the reason for their actions
Sincerely,
*** ***

We are very sorry to hear about your negative experience. If you are not able to receive a refund from IC3, contacting your bank/credit card company is the only other avenue we can suggest at this pointSorry there isn't more we can do, but since this is outside of the day timeframe for
PayPal, there is little we can to to assist in this refundWhat we can do is prevent the seller from using the Bonanza platform so we can prevent this from happening to othersPlease do let us know if you need any additional information that would assist in you receiving a refund from your credit card or bank.

Complaint: ***
I am rejecting this response because: This issue is not resolvedA review of my account will show my turbotraffic packs via the date stated of 3/02/I have a physical screen shot showing I had turbotraffic packs before purchasing my last titan membership on 2/27/I earned more by purchasing and having high conversion rates of titan, and was bumped to more packs equalling I understand how advertising worksI have been in this business over yearsSarah T*** is aware of this incident and of the glitch occurring last night and even stated she noticed I lost my turbo traffic packsI know for a FACT that I did not use turbo traffic packs in a couple hoursStating that is what happend is completely ludacrisI want a supervisor to contact me immediatelyThis is the 7th time I'm asking***See attached screen shotsPlease refund me my accurate amount of traffic that I have paid for and earnedA review of my account on 3/01/will show I had packsA screen shot of 3/02/will show I lost them allSarah T*** already acknowledged thisSee emails below Please see emails below Tech Sales Now I just checked my turbotraffic packs and yesterday I had 11! Now I have 0! Something seriously wrong occurred*** Please.I cant even change my turbotraffic meter as now it says I have none4:PM (hours agoto Bonanza, Sarah Sarah (Bonanza) Mar 2, 4:PM PST Hi ***,Thank you for confirming that you did not remove the items from your boothYour booth has been reactivated and your items are again being sent again to Google ShoppingI am seeing what you are seeing which is no TT stats showing in your Booth Stats and pack remaining of your TurboTraffic packsThis is something that I need to take to our developer team to find out what has happenedIt is clearly a glitch that needs fixing. We apologize for this and will be working diligently to resolve it for youI will let you know as soon as I have an update, but of course, please check in if you have questions or notice anything else that needs to be resolved.We value your business and thank you for notifying us about this issue!Best regards,Sarah Tech Sales Sarah I just purchased that pack! I spent and added my volume back. It took me back to originallyI paid dollars for a titan membership for days of advertising via turbotrafficIt took all of my packsI need this fixed immediatelyI would like my packs refunded as this is part of my titan membershipWithout the advertising I'm basically paying for hours of nothingThis is unacceptableThis is the 2nd large issue that has happendI need my turbotraffic packs restored immediately. Please contact me immediately. 4:PM (hours ago)to Bonanza Sarah (Bonanza) Mar 2, 5:PM PST Hi ***, I completely understand how important it is for the tools that track how your advertising budget is being spent to function properlyIt's very important to us as well as we value your business and want to work with you for many yearsI've opened a ticket with our tech team to find out why your booth has been affected by this bugWe will work diligently to fix this for you and once we have the correct stats to make sure that you feel comfortable with the various advertising options so you can decide what will be the best fit.Best regards,Sarah I am requesting a supervisor contact me at my personal phone at ***I want my turbo traffic packs backI understand your system had a glitch, but I should not have to suffer due to an issue caused by your companyPlease make me whole as I have paid my endturbo traffic packs at are a total value of This is atleast the 5th email I've send for someone to contact me directly which noone hasI do not care how the issue occurred, that is up to your company to figure outI want someone to contact me today.This is ridiculousI had no issue holding on, but you could of easily of restored my turbo traffic and you didntWho is suffering at each time your company fails? MeYour way of making this whole would of been atleast to restore what I PAID FORAgainAll emails are being copied, and this is atleast my 6th time at attempting to get my purchases backYour development team can take months to look at whatever they wantThat is not my issuePlease give me back what is rightfully mine.I am losing patience.Tech Sales 6:AM (hours ago)to Bonanza
Sincerely,
*** ***

We are very sorry for the not so good experienceWe would suggest listing items that are not considered high risk to begin (high value designer items at below market prices, etc)Then once you have a successful history of selling those items, you should be able to add more expensive itemsBonanza
has a very firm policy on items that are high risk, often counterfeited, or very expensiveWe tend to lean on the conservative side when allowing such items on our siteHaving a solid history of feedback as a seller, selling those specific items, is an alternative way to have your booth approvedThank you for understanding

We are sorry to hear about your negative experience with this seller.Bonanza does not accept payments for transactions, you pay the seller directly via PayPalWe allow PayPal on our site due to the buyer protection program they offerWe would highly recommend that you file a dispute with PayPal
PayPal has an excellent reputation in providing refunds to shoppers with valid disputesIf that does not work for you then we would recommend filing a dispute with your credit card or bank that was used to facilitate the transactionPlease do let us know how things turn out and how we can further assist.Kind regards

Hello there,We assumed your account on Bonanza, located the tracking number that the seller provided and found that the package was attempted to be delivered Please follow up with *** per their instructions belowif you have any additional questions please log into Bonanza and direct them
to the seller who has the answers to any product/shipping questions you may have on your order.Transaction SummarySold on: 06/26/15Payment type: *** *** *** *** *https://tools.***.com/go/TrackConfirmAction_input?origTrackNum=***Product & Tracking InformationPostal Product:Features:Registered Mail™DATE & TIMESTATUS OF ITEMLOCATIONJuly 6,5:pmNotice Left (No Authorized Recipient Available)SAN ANTONIO, TX 78223 We attempted to deliver your item at 5:pm on July 6, in SAN ANTONIO, TX and a notice was left because an authorized recipient was not availableYou may arrange redelivery by visiting http://www.***.com/redelivery or calling ***, or may pick up the item at the Post Office indicated on the noticeIf this item is unclaimed by August 5, then it will be returned to sender.July 6,8:amArrived at UnitSAN ANTONIO, TX 78223 July 6,3:amDeparted *** FacilitySAN ANTONIO, TX 78284 July 5,11:pmArrived at *** FacilitySAN ANTONIO, TX 78284 July 3,8:pmDeparted *** FacilityFLUSHING, NY 11351 July 3,12:pmArrived at *** FacilityFLUSHING, NY 11351 July 2,8:amProcessed Through Sort FacilityISC NEW YORK NY(***) Origin Post is Preparing Shipment

Hi Naveen,We are sorry to hear about your negative experience with this sellerWe have placed their account on hold and reached out to them directly for assistanceWe would recommend that you leave them feedback on their profile about your experience so that other buyers will be aware of the
challengesWe would also recommend that you file a dispute with PayPal against the seller (who you paid)Doing so will place sanctions on their bank account, and force their hand to follow thought (with a refund or the product)Below are your order detailsLet us know if we can provide additional assistance. ***1Sold on: 01/16/18Payment type: Paypal ***

We are sorry for the negative experienceYour account was removed from Bonanza due to a violation of our user agreementIn summary, you had previous accounts opened that were removed due to a violation of our user agreementIn the interim, you had a sale on your newly opened account and the
credit card you added to the site was charged USD $ for seller fees as a result of your saleOnce our system identified the relation of the accounts your account was removedEven though things did not work out between us, we still do appreciate that you even gave Bonanza a tryWe have just issued a refund of the USD $ back to your credit card and wish you the best moving forwardAs a note, Bonanza does not store any of your financial information on our siteIf you need additional assistance please do let us know