Bonanza.com

Hello ***, We're sorry to hear that your issue still has not been resolvedWe understand that this is a frustrating situationSince PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw
the funds from the seller's account, placing the money on-hold while the seller works with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account, preventing them from receiving payments. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included the information on how to start a dispute on PayPal below: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf, expediting the resolution timeline. Please do update us of any changesThank you for your patience and understanding with this process

Dear *** We are so sorry to hear about your negative experienceWe have just removed the sellers goods from Bonanza so we can prevent this from happening from othersIt looks like you have opened a PayPal disputeMake sure to keep the dispute open until you have received a full
refund, or a satisfactory productIf you need additional information please do let us know

Complaint: ***I am rejecting this response because:Your statements do not substantiate proofPlease check my account records for actual facts regarding my true statementsI placed my valid credit card on file for account verificationNot for automatic billingI have never opt in for any automatic billingI have never received any Bonanza email confirmation of any automatic billing enrollmentI have never been billed for Bonanza automatic billing until nowI have successfully canceled all Bonanza transactions on my account days prior to account suspensionIf I am liable for $chargeback fee, please provide proof that I enrolled in any automatic billingIf I am liable for $sellers fee, please provide proof that I did not successfully cancel the three transactions that comprised the sole basis of the $sellers fee I was chargedI have provided irrefutable evidence to the contrary: Three email screenshots show successful cancellation of the transactions that comprise the sole basis of the $sellers fee. Transaction cancellation was accomplished four days prior to account suspensionMy account was $four consecutive days before my account was ever suspendedA screenshot of bonanza's fees and credit policy user agreement reiterates the statements that I made regarding placement of my valid credit card on file for account verification purposesIt does not make mention of any automatic billing optionIn years of my account history, there have been no history of automatic billing until now One reason I will never opt in to any Bonanza automatic billing is most approved orders will end in canceled transactions for buyer non payment. These are the irrefutable facts: I approved a grand total of three orders (transactions) on 9/13, 9/14, 9/The three orders were the sole basis of the $seller feeMy credit card was charged between 9/15-9/17, without my permission or consent, for $Payment was never received for the three orders.Buyers never completed checkout or replied to my bonanza-based emailsI subsequently canceled all three orders on 9/On 9/20, at 3:53am, 3:54am, and 3:55am, I received three order cancellation confirmation emails from ***@bonanza.comI have the original emails/header and can provide actual screenshotsAgain, the aforementioned three orders were the sole basis of the $sellers fee I was chargedThe orders were successfully canceled four days before my account "was suspended."Four days before my account was suspended, the balance was $0.Can you please explain why you need a payment of $when my account is $from 9/20-current? The transaction cancellation URL that you provided is not only invalid, but unnecessaryTransaction cancellation is intuitive and do not need stepsDuring this year alone, I successfully canceled orders between both accounts.I have been a member for yearsI am completely aware of completing transaction cancellation. Chargeback fee is what bonanza incurred for wrongly charging my account without my permission or consentIf bonanza would not have charged my account without my permission or consent, bonanza would not have incurred that feeIf I were wrong in this regard, I have no problem paying this feeHowever, your mere statement does not provide any corroborating evidenceCan you please explain why I should observe the $chargeback fee when evidence conspicuously shows that I never enrolled in any automatic billing? As my initial complaint says: "I placed my card on file for account verificationNot for automatic billing." Your agreement clearly says: "Bonanza requires all seller accounts to provide a credit or debit card for the purposes of verification of their identity." Therefore, I am completely aware that "All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza." If my card were invalid, I would not have been able to sell anything on Bonanza.com.If my card were invalid, Bonanza would not have been able to charge it in the first place. I signed up with account 7/30/10First order was 9/13/10Order was canceled by me 9/22/10 During those consecutive days of outstanding fees, my credit card was never subjected to wrongful "automatic billing" for any "overdue fees." Never! Not once is years, until now. Something most recent: 3/31/15: I received an order from a buyer that needed my approval or cancellation. 3/31/6:56pm email from ***@bonanza.com Subject: "A buyer order awaits your approval on Bonanza" 3/31/15: I approved order. 3/31/7:37pm email from ***@bonanza.com Subject: "Your invoice for Bonanza order xxxx has been processed." 4/5/1:35am email from ***@bonanza.com Subject: "Greetings, xxxxxx, Your March bill of xxxx now awaits your payment on Bonanza." At this point, I didn't "manually" pay my bill as I was still awaiting payment from buyer for order. 4/20/1:01am email from ***@bonanza.com I received a "reminder" to pay my billSubject: "This is a reminder that your bill of xxx for March now awaits payment on Bonanza. 4/24/1:37pm email from ***@bonanza.comI received a "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/24/1:39pm email from ***@bonanza.comI received the same duplicate "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/25/15: I canceled order 4/25/6:33pm email from ***@bonanza.com I received "Your offer expired"Subject: "An offer made to you by xxxx has expired..." During those consecutive days of outstanding fees, my credit card was never subjected to "automatic billing" for any "overdue fees." Again, I placed my card on file for account verificationNot for automatic billingThe above bonanza email history corroborates the facts. I have full screenshots of every last mentioned email, with complete headers, that I received from bonanza/bonanzle since I created my accountsThere is not single email that makes mention of any "automatic billing" enrollment. Your statement does not substantiate proofPlease provide proof that I enrolled in any automatic billingI have irrefutable evidence to the contraryI will readily provide it upon request Sincerely,* ***

Complaint: ***I am rejecting this response because:
It took me to filing a complaint for your company to respond to my many requests for helpNow it is to the point where you push off blameYou do nothing for your customers and are not helpful I'm any way.Sincerely,*** ***

We apologize that we are unable to further assistIn the matter of user safety on Bonanza, we are not able to provide additional information regarding the security actions taken on these accounts. If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend eBay or Amazon, both of which have strong monthly traffic and a good base of buyers and sellersEtsy is another viable option.We sincerely apologize for any inconvenience this may have caused you

This account was permanently suspended due to selling prohibited items and cannot be reinstatedOur policy can be reviewed here: http://www.bonanza.com/site_help/general_selling/prohibited_items
Any open transactions can be viewed on PayPalPayPal also provides you a way to
communicate with your buyers.
Bonanza has a firm policy on selling prohibited items

Sorry for your negative experienceIt sounds like you purchased an item from an independent seller who uses the Bonanza platform to sell itemsThe scenario you explain sounds like a "drop shipping" strategyDrop shipping is a sales strategy that occurs on eBay, ***, and most online
marketplacesBasically a seller offers an item for sale that they do not yet ownThey mark up the item and offer it for saleOnce they receive an order, they purchase the item on your behalf and ship it to youYou get what you paid for, at the price you agreed toI am sorry that the item you purchased was available from another source at a lessor price and that was so transparent when you received your itemWe would encourage you to work directly with the seller you purchased the item from (and paid) for a resolution

Complaint: ***I am rejecting this response because:
Well thats odd considering I was not a buyer but a seller for almost years I have never bought one thing from bonanza ever, so I could not file chargebacks or leave feedback for sellers if I have not bought anything Do you even know who I am? You have me mixed up with someone else, please provide me evidence of these charge backs What is the transaction id? on paypal? You shut down my selling account, a account I did not use to buy, nor did I use any other account to buy from so please show me the transactions.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

There were two other violations on the accountThe creation of fake accounts to leave feedback for your seller accountThe other violation is circumventing our checkout which means that you were directing buyer traffic outside of BonanzaEach violation is grounds for suspensionWe apologize that we are unable to further assist

Complaint: ***
I am rejecting this response because:Business is condoning and profiting from the sale of fraudulent software. The software that they are selling works initially but is determined to be faulty later
Sincerely,
***

Our team has continued to notice a violation of our user agreement, specifically for listing items that are prohibited on our siteTo avoid potential legal recourse, it is our policy to remove the accounts of users who repeatedly list prohibited items. You are welcome to continue listing items
which are not prohibitedYou can review the prohibited items list on the follo***g page:http://www.bonanza.com/site_help/general_selling/prohibited_items If you are interested in moving to another marketplace, we recommend *** or ***, both of which have strong monthly traffic and a good base of buyers and sellers*** is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you

Complaint: ***
I am rejecting this response because: This issue is not resolvedA review of my account will show my turbotraffic packs via the date stated of 3/02/I have a physical screen shot showing I had turbotraffic packs before purchasing my last titan membership on 2/27/I earned more by purchasing and having high conversion rates of titan, and was bumped to more packs equalling I understand how advertising worksI have been in this business over yearsSarah T*** is aware of this incident and of the glitch occurring last night and even stated she noticed I lost my turbo traffic packsI know for a FACT that I did not use turbo traffic packs in a couple hoursStating that is what happend is completely ludacrisI want a supervisor to contact me immediatelyThis is the 7th time I'm asking***See attached screen shotsPlease refund me my accurate amount of traffic that I have paid for and earnedA review of my account on 3/01/will show I had packsA screen shot of 3/02/will show I lost them allSarah T*** already acknowledged thisSee emails below Please see emails below Tech Sales Now I just checked my turbotraffic packs and yesterday I had 11! Now I have 0! Something seriously wrong occurred*** Please.I cant even change my turbotraffic meter as now it says I have none4:PM (hours agoto Bonanza, Sarah Sarah (Bonanza) Mar 2, 4:PM PST Hi ***,Thank you for confirming that you did not remove the items from your boothYour booth has been reactivated and your items are again being sent again to Google ShoppingI am seeing what you are seeing which is no TT stats showing in your Booth Stats and pack remaining of your TurboTraffic packsThis is something that I need to take to our developer team to find out what has happenedIt is clearly a glitch that needs fixing. We apologize for this and will be working diligently to resolve it for youI will let you know as soon as I have an update, but of course, please check in if you have questions or notice anything else that needs to be resolved.We value your business and thank you for notifying us about this issue!Best regards,Sarah Tech Sales Sarah I just purchased that pack! I spent and added my volume back. It took me back to originallyI paid dollars for a titan membership for days of advertising via turbotrafficIt took all of my packsI need this fixed immediatelyI would like my packs refunded as this is part of my titan membershipWithout the advertising I'm basically paying for hours of nothingThis is unacceptableThis is the 2nd large issue that has happendI need my turbotraffic packs restored immediately. Please contact me immediately. 4:PM (hours ago)to Bonanza Sarah (Bonanza) Mar 2, 5:PM PST Hi ***, I completely understand how important it is for the tools that track how your advertising budget is being spent to function properlyIt's very important to us as well as we value your business and want to work with you for many yearsI've opened a ticket with our tech team to find out why your booth has been affected by this bugWe will work diligently to fix this for you and once we have the correct stats to make sure that you feel comfortable with the various advertising options so you can decide what will be the best fit.Best regards,Sarah I am requesting a supervisor contact me at my personal phone at ***I want my turbo traffic packs backI understand your system had a glitch, but I should not have to suffer due to an issue caused by your companyPlease make me whole as I have paid my endturbo traffic packs at are a total value of This is atleast the 5th email I've send for someone to contact me directly which noone hasI do not care how the issue occurred, that is up to your company to figure outI want someone to contact me today.This is ridiculousI had no issue holding on, but you could of easily of restored my turbo traffic and you didntWho is suffering at each time your company fails? MeYour way of making this whole would of been atleast to restore what I PAID FORAgainAll emails are being copied, and this is atleast my 6th time at attempting to get my purchases backYour development team can take months to look at whatever they wantThat is not my issuePlease give me back what is rightfully mine.I am losing patience.Tech Sales 6:AM (hours ago)to Bonanza
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize that we are unable to further assistWe wish you the best of luck in your future endeavors

Thanks for contacting Bonanza Support and we’re very sorry to hear that your order hasn’t arrived yetUnfortunately, because Bonanza is just the platform used to connect buyers and sellers, we don’t handle or ship any items ourselves so we aren’t able to determine exactly what the reason is that
the tracking information is showing that the item has been delivered, since you haven’t received it yet.The first action we suggest in this scenario is contacting the local post office (or the shipping service that was used if it wasn’t USPS) as sometimes they’ll hold onto items for you to pick up if they weren’t able to be left at the shipping addressIf they’re unable to locate the item, the next step is contacting the seller directly to inform them of the issue.To contact the seller, view the order in your “Recent Purchases” section of the “Account” tab and use the “Send them a message” link found underneath the sellers detailsThis will automatically include the order number in the subject line, so they’ll know exactly which order you’re referring toBecause they shipped the order, the seller might have access to more information to help locate the order, and they’ll be able to file a “lost item claim” with the shipping service if that step is necessarySellers will typically respond within hours of receiving a message and are, generally, great at helping to resolve issues such as this.If that window of time passes and you haven’t heard back from them, please let us know and we’ll be happy to continue to provide assistance and help get this issue resolved
http://www.bombinoexp.com/Tracking.aspx?txtAwb=***
Bonanza Order #***
An order for Silver_Dew
Transaction ID: ***
Sold on: 03/02/16
Current status: Complete
Admin info
Items Sold
Your Price
Ct Black Sim Diamond Engagement Ring Wedding Bridal Set 14K Black Gold Over
$
Purchased by:
***
*** ***
WAVERLY, TN
See feedback (0)
Member since 03/02/
Send them a message
Subtotal
$
Shipping
FREE
Order amount
$
Transaction Summary
Sold on: 03/02/
Payment type: Paypal #***
Shipped on: 03/07/
Tracking: ***
Shipping Note: hI, We had shipped your order through Bombino ExpressYour tracking NO is ***You receive your parcel within -working daysIt’s totally depend on courier companyIf you have any question regarding your order & Shipment kindly mail usWe will reward you within hoursWe also listed some new design kindly look on itThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This user was permanently suspended from BonanzaBonanza does not issue refunds for 3rd party expensesWe are sorry that Bonanza is no longer an option for youWe would recommend that you seek out an alternative venue like eBay or Amazon, both which are viable alternatives to BonanzaBest of
luck to you

Hello,We are sorry to hear of this unfortunate situationThe Bonanza community is designed to bring buyers and sellers togetherUltimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Payments)Bonanza basically provides a
platform for buyers and sellers to transactBonanza does not accept payments for items; instead, buyers pay the seller directlySo financially speaking, we have no hands in the financial partThat means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our communityIf you have a seller that is not living up to their side of the agreement, then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know)That way other buyers will be aware of the seller's shortcomingsBonanza will also remove a seller's booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good sellerWe do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the sellerIf the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transactionSo whichever payment method you used at checkout, is the same payment method whom you will contact when disputing the purchasePayPal and Amazon Payments offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transaction Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with PayPal https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments https://payments.amazon.com/help/201342380How can I spot an unsavory seller and avoid being defrauded: http://www.bonanza.com/site_help/general_buying/unsavory_sellersBonanza scams, how often do they happen: http://www.bonanza.com/site_help/general_buying/bonanza_scamHow to file a claim with the FBI for Internet Fraud https://www.fbi.gov/scams-safety/fraud/internet_fraud/internet_fraudLet us know if you have additional questions or if you need further assistance

Revdex.com:Hello,This is to let you know that the vendor has issued a refund for the amount below It took me months to resolve this issue but now it's resolved and please close my complaint If you have any questions, please do not hesitate to contact me at the numbers
below.Thank you,***